Servicing Office Sustainment Contract

Past New Requirement Updated

Agency
Solicitation expected
Estimated value
$100,000,000 to $249,000,000
Set-aside
No set-aside

Forecast facts

Anticipated award
NAICS code
522310 Mortgage and Nonmortgage Loan Brokers
Place of performance
St Louis, MO
Forecast number
46682
Points of contact

Forecast details come from the GSA Acquisition Gateway. Agencies' dates and values are estimates.

About this forecast

The Department of Agriculture is seeking a contractor to provide servicing office sustainment services that encompass core operational functions including centralized mail room operations, document intake and control, borrower correspondence, payment processing support, and day-to-day loan servicing activities. The contractor must demonstrate the capability to provide continuity and scalability of services across high-volume servicing operations, with competencies spanning loan servicing, escrow management, payment assistance, special assistance programs, cash management, customer contact and advocacy, change management, modernization initiatives, acquisition support, audit and compliance, and workflow management. The solicitation is estimated to be released on June 1, 2026, with an estimated award date of June 30, 2026.

The estimated award value ranges from $100 million to $249 million under a purchase order contract vehicle, with a basic exercised value of $100 million. This is a full and open competition procurement with no set-asides applied. The place of performance is St. Louis, Missouri, and interested parties should contact Jackie Kennedy at the United States Department of Agriculture at jackie.kennedy@usda.gov for additional information regarding this opportunity.

Forecast text

Support core operational functions including but not limited to centralized mail room operations document intake and control borrower correspondence payment processing support and day-to-day loan servicing activities. Provide continuity and scalability of services including high-volume servicing standardized processes and enterprise-wide servicing operations include Loan Servicing Escrow Payment Assistance Special Assistance Cash Management Customer Contact Customer Advocacy Change Management Modernization Acquisition Support Audit/Compliance and Workflow Management.

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