ServiceNow Software Operations Support July 2026
Past New Requirement Updated
- Agency
-
Federal Emergency Management Agency
Department of Homeland Security
- Solicitation expected
- Estimated value
- $350,000 to $500,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- NAICS code
- 541512 Computer Systems Design Services
- Place of performance
- Washington, D.C., Various, DC
- Forecast number
- F2026074584
- Points of contact
-
- Sharon Weis sharon.weis@fema.dhs.gov (540) 419-6020
- Eugene Lee eugene.lee@fema.dhs.gov (929) 232-0614
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The Federal Emergency Management Agency is releasing a solicitation on August 10, 2026 for ServiceNow software operations support services as a call order under the Digital Workflow Blanket Purchase Agreement, set aside for total small business, with an estimated award date of September 30, 2026. The contractor shall configure and support the Configuration Management Database (CMDB), Software Asset Management (SAM), and Hardware Asset Management (HAM) modules, with deliverables including reducing duplicate and stale configuration items, implementing comprehensive software and hardware asset management strategies, and maintaining accurate SAM and HAM data in alignment with business objectives.
The estimated award value ranges from $350,000 to $500,000 under a Firm Fixed Price contract vehicle, with performance running from September 30, 2026 through September 29, 2027. Eugene Lee (eugene.lee@fema.dhs.gov, 929-232-0614) handles requirements questions, and Sharon Weis (sharon.weis@fema.dhs.gov, 540-419-6020) handles administrative questions.
Forecast text
The purpose of this Call Order is provide Federal Emergency Management Agency (FEMA) ServiceNow operations support services for the ServiceNow platform, ensuring its optimal performance, stability, and continued alignment with business objectives.
The Contractor shall configure and support the following modules to ensure maximum efficiency as noted below:
Configuration Management Database (CMDB)
Ensure operational maturity by ensuring workflows are in place to reduce duplicate configurations items (CIs), reducing stale CIs, mitigating orphaned relationships, and enforcing data governance policies.
Software Asset Management (SAM)
Develop, implement, and manage a comprehensive software asset management strategy to effectively monitor software usage, ensuring compliance with software entitlements, optimizing software spend and collaborating with stakeholders to ensure SAM data is accurately reflected and maintained.
Hardware Asset Management (HAM)
Develop, implement, and manage a comprehensive hardware asset management strategy that increases enterprise adoption and work with stakeholders to ensure HAM data is accurately reflected and maintained.
This Call Order will be awarded on the Digital Worfkflow Blanket Purchase Agreement.
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