ServiceNow Licenses
Past Recompete Updated
- Solicitation expected
- Estimated value
- $10,000,000 to $20,000,000
- Set-aside
- HUBZone
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Arlington, VA
- Forecast number
- F2026074318
- Points of contact
-
- Hannah Moussa cisaapfsvendorinquiries@cisa.dhs.gov (202) 568-4157
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The Department of Homeland Security's Cybersecurity and Infrastructure Security Agency (CISA) is recompeting FedRAMP-authorized ServiceNow Platform as a Service licenses as a HUBZone set-aside through NASA SEWP V, with solicitation released July 27, 2026 and award estimated for September 21, 2026. CISA requires enterprise licensing for IT Service Management and App Engine workflow capabilities, including generative and agentic AI via Now Assist and AI Starter Packs, and Workflow Data Fabric for integration with external systems including SharePoint, Salesforce, Jira, Databricks, SCCM, and Teams to support mission-critical case management, cybersecurity and physical security workflows, asset and configuration management, and IT service desk operations across all DHS components on Government Community Cloud.
The estimated award value ranges from $10 million to $20 million under a firm fixed price contract with a one-year performance period from September 21, 2026 through September 20, 2027, with place of performance in Arlington County, Arlington, Virginia. Robin Simmons is the primary requirements contact at (202) 594-8782 or CISAAPFSVendorInquiries@cisa.dhs.gov, with William Dunlap as alternate contact at (202) 765-5741. MEO Contracting Division is the contracting office.
Forecast text
****This requirement will be procured with Enterprise License (Carahsoft) BPA (single award) and does not require an APFS record. Republished for vendor awareness only.*****
CISA OCIO has a requirement for ServiceNow licensed software products that provide the support tools, self service capabilities, and human led services essential to enabling CISA’s mission focused applications. ServiceNow functions as a core enterprise platform for delivering secure, resilient, and efficient IT services, workflows, and business processes across CISA. This includes mission critical case management, cybersecurity and physical security workflow automation, asset and configuration management, IT service desk operations, facility and access control workflows, and other established CISA operational and mission enablement applications.
ServiceNow, FedRAMP authorized, Platform as a Service and includes enterprise licensing for widely deployed ServiceNow IT Service Management (ITSM) and App Engine workflow capabilities. This gives all components (on Government Community Cloud (GCC) access to both solutions for all DHS employees, minimizing growth constraints and shared services limitations. Supporting the Government’s focus on AI-driven government modernization, each component has access to ServiceNow’s native generative (Now Assist) and agentic AI via the AI Starter Packs for ITSM and App Engine. Workflow Data Fabric (WDF), which replaces Automation Engine/Integration Hub, enables seamless integration with external systems. Pre-built connectors are available for SharePoint, Salesforce, Jira, Databricks, SCCM, Teams and many more.
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