OIT ServiceNow Licensing
Past Recompete Updated
- Agency
-
Customs and Border Protection
Department of Homeland Security
- Solicitation expected
- Estimated value
- $20,000,000 to $50,000,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Ashburn, VA
- Forecast number
- F2025072021
- Points of contact
-
- Michael Chambers michael.v.chambers@cbp.dhs.gov (571) 327-6575
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
U.S. Customs and Border Protection is conducting a total small business set-aside recompete for ServiceNow licensing and software through NASA SEWP V, with solicitation estimated to release June 1, 2026 and award anticipated July 16, 2026. The Firm Fixed Price contract will support multiple operational areas including Single OIT intake, Service Catalog, password reset functionality, knowledge management, incident and change management, and project management capabilities, with contract performance extending through July 30, 2029.
The estimated award value ranges from $20 million to $50 million, with performance in Ashburn, Virginia. Michael Chambers at the Information Technology Requirements Office serves as the requirements contact at michael.v.chambers@cbp.dhs.gov or (571) 327-6575, with David K. Harrod as the Small Business Coordinator at (202) 553-6456.
Forecast text
The purpose is to acquire OIT ServiceNow Licensing and Software. Service Now currently supports the following areas within OIT - Single OIT intake (user portal), Service Catalog, TRM (AppEngine), Password Reset (ITOM), Knowledge management, Vendor Registration (CSM), CMDB (ITSM/ITOM), Service Mapping (ITOM), Event Management (ITOM), Cloud Management (ITOM), Incident/Problem/Change (ITSM), and ENTSD Project Management (ITBM).
Acquisition Strategy: Total SB set aside on NASA SEWP
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