FY26 Automated Call Distribution Licenses and Support
Past New Requirement Updated
- Agency
-
Food and Drug Administration
Department of Health and Human Services
- Solicitation expected
- Estimated value
- $1,500,000 to $3,000,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- NAICS code
- 541519 Other Computer Related Services
- Points of contact
-
- tbd@fda.gov
- Christopher Scott christopher.scott@fda.hhs.gov
Forecast details come from HHS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Food and Drug Administration (FDA) is forecasting a new requirement for Automated Call Distribution (ACD) Licenses and Support, scheduled for solicitation release on February 1, 2026, with an estimated award date of April 1, 2026. This IT acquisition represents a contract renewal for ACD licensing and technical support services, categorized under the Other Computer Related Services NAICS code 541519. The procurement appears to focus on maintaining and updating the FDA's call distribution technology infrastructure.
While specific award values are not disclosed, the contract opportunity is directly managed by the FDA, with Christopher Scott serving as a key point of contact via christopher.scott@fda.hhs.gov. The solicitation is not set aside for any specific business category, suggesting open competition for potential vendors. Additional details about budget ranges, exact service quantities, or precise performance locations are currently not available in the forecast documentation, indicating that more specific information may be released closer to the solicitation date.
Forecast text
SP 0674 IT Acquisition: New Contract for the renewal of ACD Licenses and Support
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