Enterprise Support Services (ESS)
Forecast New Requirement Updated
- Agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Solicitation expected
- Estimated value
- $100,000,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- NAICS code
- 541512 Computer Systems Design Services
- Place of performance
- Washington, DC
- Forecast number
- F2026073693
- Points of contact
-
- Milan Jovanovic milan.jovanovic@ice.dhs.gov (202) 480-6396
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
Immigration and Customs Enforcement is procuring Enterprise Support Services (ESS), a five-year firm fixed-price contract set aside for Total Small Business that consolidates IT operations and maintenance across ICE's Office of the Chief Information Officer. The contract encompasses vendor contract support, incident and problem coordination, change management, Network Operations Center staffing, endpoint device management, enterprise email and domain management, enterprise services and tools operations and maintenance, and IT service management via ServiceNOW, delivering deskside and customer support, network support, systems development, service delivery, information assurance, infrastructure support, and IT project support across ICE's enterprise and regional operations. The solicitation releases October 16, 2026, with award anticipated December 3, 2026.
The estimated award value is $100 million for services spanning December 3, 2026 through December 2, 2031, with performance located at ICE headquarters in Washington, DC. Milan Jovanovic, ICE requirements contact at (202) 480-6396 or milan.jovanovic@ice.dhs.gov, is available for questions, and Small Business Set-Aside coordinator Samuel L. Thompson can be reached at (202) 329-0703 or samuel.l.thompson@ice.dhs.gov.
Forecast text
The ESS contract will provide IT support services for enterprise-wide activities of ICE OCIO in support of the ICE Mission. IT OPS contracted O&M services once consolidated under the existing contract will now be focused under this contract for Enterprise-wide services to include providing Vendor Contract Support (VCS), Incident/Problem Coordination (I/PCT), Change Management, ICE Network Operations Center (NOC), Endpoint Device Management (EDM), Enterprise Email and Domain Management (EEDM), Enterprise Services and Tools Operations & Maintenance (ESTOM), and Information Technology Service Management (ITSM (ServiceNOW)). These services will provide ICE with a full range of IT support to include complete deskside and customer support, network support, systems development, service delivery, information assurance, infrastructure support and IT project support at the enterprise level and regionally.
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