Enterprise Automation and Unified Task Orchestration (eAUTO)
Past Recompete Updated
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Solicitation expected
- Estimated value
- $50,000,000 to $100,000,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Camp Springs, MD
- Forecast number
- F2025068551
- Points of contact
-
- Lora Gross lora.e.gross@ucsis.dhs.gov (570) 273-1183
- Pam Harper pamela.k.harper@uscis.dhs.gov (202) 510-2952
- Ricardo Rocha ricardo.s.rocha@uscis.dhs.gov (240) 721-1386
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
U.S. Citizenship and Immigration Services is procuring Enterprise Automation and Unified Task Orchestration (eAUTO), a follow-on to the existing Enterprise Infrastructure Operations and Support Services contract, with an estimated award date of September 22, 2026. The requirement encompasses comprehensive end-to-end IT enterprise operations support services including infrastructure, cloud operations, unified communications, platform operations and sustainment, change and configuration management, and project management services, with strategic emphasis on hyper-automation and orchestration capabilities to advance toward AIOps (Artificial Intelligence for IT Operations).
The estimated award value ranges from $50 million to $100 million under a Firm Fixed Price contract awarded through GSA Schedule, with performance running from September 22, 2026, through March 21, 2031, at Camp Springs, Maryland. Ricardo Rocha, IT Program Manager at USCIS (ricardo.s.rocha@uscis.dhs.gov, 240-721-1386), serves as the primary point of contact for requirements, with Pamela Harper, IT Specialist (pamela.k.harper@uscis.dhs.gov, 202-510-2952), and Lora Gross (lora.e.gross@uscis.dhs.gov, 570-273-1183) as secondary contacts.
Forecast text
***8/3/26 - updated Estimated Award Date.
***4/9/26 - Solicitation has been released, in accordance with regulations at RFO Part 8.4.
***3/20/26 - corrected contract vehicle to reflect the use of the GSA MAS***
***2/3/26 - updated Primary POC to Ricardo Rocha.***
11/12/2026: Clarified Description that this is not a recompete, but to follow on to services under EIOSS and updated Estimated End of Performance Period.
10/21/2026: Extended all dates, selected Contract Type and Type of Award.
9/9/2025: Extended Solicitation Estimated Release Date.
7/23/2025: Updated Contracting Officer and Solicitation Estimated Release Date.
4/10/2025: Revisions to Requirement Description, Requirements Title, Solicitation Release date
Follow on to Enterprise Infrastructure Operations and Support Services (EIOSS)
eAUTO provides comprehensive end-to-end IT enterprise operations support services. This encompasses enterprise infrastructure, which contributes to IT services and applications development, deployment, operations and sustainment, and the overall success of USCIS business functions and operations. The support services will include infrastructure, cloud, unified communications, and platform operations and sustainment. Also included are change & configuration management and project management services. USCIS is moving away from traditional, manually driven actions, key aspects and prioritization of the service are hyper-automation and orchestration, which are the next steps in moving us to AIOps (Artificial Intelligence for IT Operations).
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