Customer Satisfaction Tools for AHRQ Web Sites
Past New Requirement Updated
- Agency
-
Agency for Healthcare Research and Quality
Department of Health and Human Services
- Solicitation expected
- Not on record
- Estimated value
- $700,000 to $1,500,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- NAICS code
- 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Points of contact
-
- Contracting Office contractingofficer@ahrq.hhs.gov
- Tonya McCarther tonya.mccarther@ahrq.hhs.gov
Forecast details come from HHS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Agency for Healthcare Research and Quality (AHRQ) is seeking to improve the usability of its web platforms through a comprehensive digital assessment contract. The project will focus on implementing customer satisfaction tools, including surveys, feedback forms, visitor session replay recordings, and usability audits of web sites and digital tools, with an estimated contract award date of November 1, 2024. The procurement falls under the Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services NAICS code 518210, indicating a technology-focused service requirement.
While specific budget details are not provided, the contract will be pursued through the Department of Health and Human Services' Agency for Healthcare Research and Quality. Key points of contact include the Contracting Office at contractingofficer@ahrq.hhs.gov and Tonya McCarther at tonya.mccarther@ahrq.hhs.gov, who can provide additional information about the opportunity. The solicitation was posted on December 10, 2025, and there is no set-aside designation, suggesting the procurement will be open to all qualified vendors who can demonstrate expertise in web usability assessment and improvement technologies.
Forecast text
Improve the usability of AHRQ Web sites through surveys, feedback forms, and visitor session replay recordings as well as usability audits of sites and tools.
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