Customer Relationship Management (CRM) Install Contract
Past New Requirement Updated
- Agency
-
National Oceanic and Atmospheric Administration
Department of Commerce
- Solicitation expected
- Estimated value
- $501,000 to $1,000,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- NAICS code
- 541512 Computer Systems Design Services
- Place of performance
- Silver Spring, Maryland, United States
- Forecast number
- 54658
- Points of contact
-
- Andre Henry andre.henry@noaa.gov
Forecast details come from the Commerce Department's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Department of Commerce's National Oceanic and Atmospheric Administration (NOAA) is seeking a Customer Relationship Management (CRM) system for its National Environmental Satellite, Data, and Information Services (NESDIS) division. The primary objective is to implement a knowledge and process management tool that will enhance portfolio management, improve staff productivity, and ensure organizational knowledge retention. The estimated solicitation release date is November 15, 2025, with an anticipated contract award date of February 15, 2026.
The contract is projected to have an award value range between $501,000 and $1,000,000, categorized under Computer Systems Design Services (NAICS 541512) and set aside for small businesses. The place of performance will be in Silver Spring, MD, with the primary point of contact being Andre Henry, who can be reached at andre.henry@noaa.gov. The anticipated contract vehicle is a Blanket Purchase Agreement (BPA) Call, and the acquisition contains information technology components.
Forecast text
A CRM system is a modern knowledge and process management tool. It serves an essential role in efficient portfolio management by helping to collect and surface high quality information about the national “demand signal” for products and services that leaders can use to green-light high-value products, direct improvements where needed, and sunset low-value products with confidence. A CRM system also increases staff productivity by automating routine and repetitive tasks and communications with the user base. Finally, a CRM ensures that valuable organizational knowledge is retained when staff leave. NESDIS will use a CRM to make data-backed decisions on the portfolio so that it delivers the highest value to society. The CRM will also help NESDIS realize gains in staff productivity and retain organizational knowledge, mitigating for loss of staff. Finally, a CRM can serve as an agent of change management by automating workflows and pro
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