Contact center support services for the u. S. Coast guard national maritime center
Forecast Recompete Updated
- Agency
-
Coast Guard
Department of Homeland Security
- Solicitation expected
- Estimated value
- $5,000,000 to $10,000,000
- Set-aside
- Total Small Business
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Place of performance
- Martinsburg, WV
- Forecast number
- F2026074320
- Points of contact
-
- Sherry Sturman sherry.sturman@uscg.mil (571) 608-1784
- Michael Washburn michael.r.washburn@uscg.mil (571) 607-6506
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The U.S. Coast Guard, part of the Department of Homeland Security, is recompeting contact center support services for the National Maritime Center, with solicitation release estimated for July 1, 2027 and award anticipated November 14, 2027. The Total Small Business set-aside requires comprehensive customer service for mariners via phone, email, chat, and digital platforms, covering credential evaluation, application status, medical waivers, safety determinations, training information, and exam scheduling through the NMC website and portals. The work is procured as a Firm Fixed Price contract via GSA Schedule and is a follow-on to contract 70Z02326FNMCR0001, with Iron Mountain Solutions listed as the contractor.
The estimated award value ranges from $5 million to $10 million over a five-year period of performance running November 14, 2027 through November 13, 2032, with performance at Martinsburg, West Virginia. Requirements contact Sherry Sturman can be reached at sherry.sturman@uscg.mil or (571) 608-1784. Michael Washburn, Division Chief of the NMC Mariner Information Division, is available at michael.r.washburn@uscg.mil or (571) 607-6506.
Forecast text
This requirement is for customer service support for the USCG's National Maritime Center (NMC) Contact Center. The NMC Contact Center provides mariners with information about credential evaluation or issuance and application status, including clarification on medical waivers, status of safety and suitability determinations, provides answers about mariner application processes, mariner training and assessments, and schedules exam appointments. The purpose of these services is to provide comprehensive customer service for the National Maritime Center, including inbound and outbound communications via phone, email, chat and other digital platforms, such as scheduling online appointments or assisting with self-service options via the NMC website and portals.
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