The Department of Health and Human Services Indian Health Service is forecasting a recompete for an Interactive Voice Response (IVR) system and Automated Refill system, with an estimated solicitation release date of November 1, 2024, and an anticipated award date of February 1, 2025. The contract falls under the Telephone Answering Services NAICS code 561421 and is not set aside for any specific business category. The procurement aims to continue providing automated pharmacy and patient engagement technological solutions.

The point of contact for this opportunity is Karen McDonald, Contracting Officer, who can be reached at karen.mcdonald@ihs.gov or +1 218-407-3702. While specific award values are not explicitly stated in the forecast, the most recent related contract (Purchase Order 75H70523P00015) was valued at $8,260.80, which may provide a baseline for potential contract scope. The project will likely be implemented at Indian Health Service facilities, with a focus on modernizing patient engagement and pharmacy operations.

The incumbent contractor for this recompete is ATEB Inc. The existing contract, Purchase Order 75H70523P00015, was awarded to Enlivenhealth, Inc. on January 9, 2023, with an ultimate completion date of February 28, 2028. This previous award was a firm fixed-price purchase order for an Interactive Voice Response system at the Red Lake, Minnesota facility, with Enlivenhealth having previously secured multiple purchase orders totaling over $51,000 for similar IVR and automated pharmacy phone services for Indian Health Service facilities.

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