Asset ManagementHelpdesk Support
Past New Requirement Updated
- Agency
-
Department of Agriculture
- Solicitation expected
- Estimated value
- $2,000,000 to $4,900,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- NAICS code
- 541513 Computer Facilities Management Services
- Forecast number
- 42747
- Points of contact
-
- Marcus Brown marcus.t.brown@usda.gov
Forecast details come from the GSA Acquisition Gateway. Agencies' dates and values are estimates.
About this forecast
The Department of Agriculture is forecasting a new requirement for Asset Management Helpdesk Support services through the MRP IT Technical Assistance Center (MTAC), which provides comprehensive IT assistance to non-CEC supported customers. Key service requirements include System Authorization Request support, public user assistance for VS health certificates and Farm Bill authentication applications, premium software request handling, audio visual scheduling, emergency management support for High Path Avian Influenza (HPAI) response, and loaner IT equipment provisioning for international travel. The solicitation is expected to be released on September 4, 2026, with an estimated award date of June 30, 2026, under a Firm Fixed Price contract type with full and open competition.
The estimated award value ranges from $2,000,000 to $4,900,000, with the contract currently valued at $1,590,430 for the basic exercised period. The MTAC processes over 1,000 incidents per week with a closure rate of 950 or higher, indicating substantial ongoing operational support demands. The primary point of contact is Marcus Brown at the United States Department of Agriculture (marcus.t.brown@usda.gov), with billing under the APHIS-MRPBS code and the contract classified under NAICS 541513 (Computer Facilities Management Services).
Forecast text
The MRP IT Technical Assistance Center (MTAC) provides IT assistance for non-CEC supported customers. Support consists of System Authorization Request support of public users for VS health certificates Farm Bill and authentication applications to name a few. Coverage also includes premium software request audio visual scheduling emergency management support for High Path Avian Influenza (HPAI) and loaner IT equipment for international travel. On average the MTAC processes over 1000 incidents per week with an incident closure count of 950 or higher.
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