Apache ActiveMQ Escalation Support Services

Past Recompete Updated

Agency
Solicitation expected
Estimated value
$500,000 to $1,000,000
Set-aside
Total Small Business

Forecast facts

Incumbent contract
Anticipated award
Through
Acquisition strategy
Follow-on to Existing Contract
NAICS code
541519 Other Computer Related Services
Place of performance
N/A
Forecast number
F2026074539
Points of contact

Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.

About this forecast

Written by GovTribe AI ·

The Department of Homeland Security Customs and Border Protection is procuring Apache ActiveMQ escalation support services as a 100% small business set-aside on NASA SEWP V, with solicitation estimated for release on August 19, 2026, and award anticipated on September 24, 2026. The contractor must provide a dedicated Technical Account Manager, 24/7/365 Enterprise Service Desk operations, and consulting expertise for mission-critical issues, with response times ranging from 30 minutes for urgent mission-critical Severity 1 issues to next business day for Severity 4 issues. CBP service requests receive priority over Premier Support customers at equivalent severity levels, and the contractor shall deliver 20 hours of live online training annually in 4-hour blocks with topics and scheduling jointly determined by CBP and the contractor, as well as submit monthly reports detailing opened, closed, and active service requests by severity level, resolution times, and identified issues and risks.

The estimated award value ranges from $500,000 to $1,000,000, with a period of performance from September 24, 2026, through September 23, 2031. Place of performance is the United States. Gregory Baker (gregory.k.baker@cbp.dhs.gov, 540-220-8749) is the requirements contact, and Makayla Bailey (makayla.a.bailey@cbp.dhs.gov, 571-488-4963) is the primary federal point of contact. The contractor must provide an online electronic method for CBP personnel to open, view, update, and close service requests.

This recompete follows Government-Wide Acquisition Contract NNG15SD76B, awarded to Enterprise Technology Solutions, Inc., a certified Women-Owned Small Business, on May 1, 2015, under the Solutions for Enterprise Wide Procurement V program with a $20 billion ceiling. ETSI holds Category B, Group C under a Total Small Business set-aside on SEWP V and has secured task orders from over 50 federal agencies across civilian and defense sectors with individual order values ranging from $3,302 to $13.87 million. The GWAC base contract expires September 30, 2026.

Forecast text

The Contractor shall provide an assigned Technical Account Manager (TAM) and a dedicated toll-free number to address critical issues pertaining to Apache ActiveMQ. The Contractor shall provide an online electronic method of opening, viewing, updating and closing service requests. The Enterprise Service Desk shall be provided on a 24/7/365 basis. Service requests submitted by CBP personnel shall be prioritized above service requests of the same severity level submitted by Premier Support customers.

The Contractor shall provide consulting experts to be available as needed for Severity 1 urgent mission critical issues with a response time of no more than 30 minutes. Non mission critical Severity 1 urgent issues with a response time of no more than 2 hours. Severity 2 (high) issues will have a response of no more than 4 hours. Severity 3 (normal) issues will have a response time of no more than 8 hours. Severity 4 (low) issues will have a response time of next business day. CBP will determine the severity level of the service requests.

Acquisition Strategy: This acquisition will be competitively solicited as a small business set-aside on NASA SEWP V under Groups B, C, and D.

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