AMOC iDirect iSupport
Past Recompete Updated
- Agency
-
Customs and Border Protection
Department of Homeland Security
- Solicitation expected
- Estimated value
- $350,000 to $500,000
- Set-aside
- HUBZone
Forecast facts
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 517410 Satellite Telecommunications
- Place of performance
- Riverside, CA
- Forecast number
- F2026075269
- Points of contact
-
- Lovie Cason lovie.l.cason@associates.cbp.dhs.gov (951) 656-0934
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
U.S. Customs and Border Protection's Air and Marine Operations Center is renewing iDirect Premium iSupport services for satellite communications equipment supporting mission-critical air asset operations, with solicitation release estimated for July 29, 2026 and award targeted for September 29, 2026. The Premium Service Program delivers 24/7/365 technical support, access to software releases and updates, extended warranty coverage, advanced replacement for hub components, remote managed upgrade support, and onsite annual network health checks; services are required to maintain bi-directional data paths between the AMOC and air assets, and the contract is HUBZone set-aside with acquisition strategy to compete via NASA SEWP V as HUBZone first, then small business if no HUBZone bids are received.
The estimated award value is between $350,000 and $500,000 under a firm fixed-price contract with a one-year period of performance from September 29, 2026 through September 28, 2027. Work is performed in Riverside, California, with warranty and response services limited to CONUS except where noted for non-CONUS remote equipment. Lovie Cason, Department of Homeland Security, serves as both the government point of contact and requirements contact at lovie.l.cason@associates.cbp.dhs.gov or (951) 656-0934.
Forecast text
The contractor shall renew iDirect Premium iSupport as identified below
The Premium Service Program is designed for customers who require mission critical
operational support. Without this communications network, the AMOC would lose bi-directional data paths to the air assets.
The Premium Service Program provides the following features:
• 24x7x365 Technical Services Support
• Access to major and minor software releases
• Access to software service releases, updates and technical bulletins
• Extended Warranty on Chassis and Line Cards
• Advanced Replacement for Hub Components (Continental United States (CONUS only)
• 10-day response for warranty repairs (CONUS; non aero remotes only)
• Remote managed upgrade support
• Onsite annual network health check (CONUS only)
• Security Content Automation Protocol (SCAP) Support Services
• Shield – Remote IA Support services – iDX 4.2.2 and above required
AMO requires continued maintenance of existing iDirect devices already installed at the AMOC and in air assets. iDirect Equipment, manufactured by iDirect, included in this support also extends the warranty for the hardware assets
Line 10: iDirect iSupport
Part Number Description Serial Number Quantity
K0000084-0004 002835-KITHUB MODEL 15152 5IF GIGE UNRESTRICTED220VACRCM-PPS 2835 1
15152 Unlimited Hub - (Qty 1)
DLC-T Line Card - (Qty 4)
DLC-R Line Card - (Qty 8)
NMS or PP Server, R640 - (Qty 4)
15152 Hub Switch - (Qty 2)
PP TRANSEC - (Qty 2)
DLC-R 4CH TDMA - (Qty 8)
DLC-R 1CH TRANSEC - (Qty 8)
DLC-R 4CH TRANSEC - (Qty 8)
Acquisition Strategy: Compete via NASA SEWP - Hubzone then SB set-aside if no bids
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