Administrative Support Services
Past New Requirement Updated
- Agency
-
Employee Benefits Security Administration
Department of Labor
- Solicitation expected
- Estimated value
- $5,000,000 to $9,900,000
- Set-aside
- Competitive 8(a)
Forecast facts
- Anticipated award
- Through
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Place of performance
- DC, WA
- Forecast number
- 41909
- Points of contact
-
- Maria Robles robles.maria@dol.gov (202) 693-8613
Forecast details come from the GSA Acquisition Gateway. Agencies' dates and values are estimates.
About this forecast
The Department of Labor Employee Benefits Security Administration is seeking administrative support services to manage provider complaint processing under the No Surprises Act. The requirement includes daily intake and triage of approximately 100-150 complaints, accurate data entry and tracking in TAIS, end-to-end complaint management following established SOPs with pre-approved communications, and weekly reporting. All work must comply with defined Quality Assurance Service Provider (QASP) metrics, HIPAA/PII safeguards, and Section 508 accessibility standards. The solicitation is expected to be released on May 1, 2026, with an estimated award date of September 16, 2026.
The estimated award value ranges from $5,000,000 to $9,900,000 under a Time and Materials/Labor Hours contract type, with the period of performance running from September 16, 2026, through September 15, 2027. This is a competitive 8(a) set-aside opportunity competed under the Small Business Administration's Streamlined Acquisition Procedures. Work will be performed at 3005 King Ave, Pasco, WA 99301, and inquiries should be directed to Maria Robles at robles.maria@dol.gov.
Forecast text
This requirement supports EBSA’s No Surprises Act provider complaint processing, including daily intake and triage of roughly 100–150 complaints, accurate entry and tracking in TAIS, end‑to‑end complaint management using OEA SOPs and pre‑approved communications, and weekly reporting, all under defined QASP metrics, HIPAA/PII safeguards, and Section 508 standards.
On GovTribe
Work this forecast
- Track it in your pipeline
- Find teaming partners
- Similar forecasts
- Ask GovTribe AI about this forecast