WV-nctc-ACF-mitel phone system maintenance

The U.S. Fish and Wildlife Service (USFWS) is seeking a maintenance and service agreement for a Mitel phone system at the National Conservation Training Center (NCTC) in Shepherdstown, West Virginia. The solicitation (RFQ #140F1S25Q0007) requires a contractor who is a current authorized Mitel partner at the Gold level or above, capable of providing comprehensive telecommunications support. Key contract requirements include 24x7x365 remote and onsite support, with two-hour response time for major failures, four-hour onsite response, and eight-hour response for minor issues during business hours. The evaluation will be based on technical understanding of the Statement of Work (SOW), past performance, and pricing, with non-price factors being more heavily weighted. Vendors must submit quotes by December 19, 2024, at 5:00 PM EST, with any questions due by December 13, 2024, at 12:00 PM EST.

The solicitation is not set aside for any specific small business category, making it open to all qualified telecommunications providers. The contract includes a base year from February 1, 2025, to January 31, 2026, with four additional one-year option periods extending through January 31, 2030. The scope of work includes unlimited maintenance fixes, Move/Add/Change work, one major software upgrade per year, and an annual full-week onsite system inspection and upgrade. Delivery will be FOB Destination at 698 Conservation Way, Shepherdstown, WV 25443-4024. The contract falls under NAICS category 517121 (Telecommunications Resellers) and PSC category DG10 (IT and Telecom - Network as a Service). While specific award value is not disclosed, the five-year comprehensive maintenance agreement suggests a significant investment in maintaining critical communication infrastructure for the USFWS National Conservation Training Center.