Technical Support: Operations Project, and Improvement Coaching VAMC Memphis, TN

Added: Sep 08, 2017 11:28 am STATEMENT OF WORK



The contractor shall provide all equipment, materials, labor, supervision, and quality control to provide VA Medical Center Memphis, TN technical support: operations, project, and improvement coaching in accordance with the scope of work.



Scope of Work:



Operations and Support Services Intuitive Data Collection Solution to include:



Multiple consumer friendly and easy-to-use collection options to work with single and multi-purpose computers:

Must include both PC and internet browser user interfaces

Store-and-forward interface to enable data collection without always-on internet connectivity

Encryption of all data from point of capture

Automatically connect and send/receive when an Internet connection is available

Branded with the VA logo and colors



Password-protection lock-out of single-purpose computers to prevent unauthorized access/use of other applications



Hosted information services compliant with industry standards and best practices.



Ability to modify questions, response options, reporting, and alerting within one business day as directed by the VAMC



Ability to imitate email and pager alerts based on selected response options as well as capture and provide intervention resolution status



Support for complex branching logic based on question response, demographics, and other criteria



Ability to drill-down to specific clinicians (doctors, nurses, etc.) for individual locations and services



Provide an unlimited number of responses within the defined areas of use



Reporting and information delivered via email on the schedule required by each stakeholder. Each report must include the specific content and format specified by each stakeholder or stakeholder group.



Automated Information Distribution to include:



Stakeholder-specific graphical, statistical and text-based reporting to be provided directly to specified individuals via email at any frequency/timing desired.



Specific reports that:

Reinforce great care providers and positive practices by team, clinical group, or individual

Highlight individual, team and departmental opportunities for improvement

Provide ranked results by team, clinical group, or induvial.



A complete dataset of patient feedback for analysis and ad hoc.



Coaching Services to include:



Weekly support calls to each department leadership team during the first month to help hardwiring of key administrative process and effective use of information help ensure hardwiring of key administrative process and effective use of information.



Ten (10) remote and two (2) on-site performance improvement meetings per year facilitated by an experienced coach, to include:

Review of results compared to objectives and new/changed objectives

Recommendations to improve administration process to obtain patient feedback

Recommended changes in the design of the assessment questions

Recommended changes in the design, distribution, and use of reporting



General Requirements:



Demonstrate experience in successfully providing these services within the VA Healthcare system.



Experience in a wide variety of healthcare settings to include at a minimum:

Primary Care

Specialty Care

Inpatient

Community Living/Long-Term Care

Ambulatory Surgery