R499-- After Hours Call Services
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 36C25022Q0011
- Agency
- Veterans Integrated Service Network 10 Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R499 Support- Professional: Other
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Network Contracting Office 10 is seeking operator call answering services through a firm fixed price contract for the Richard L. Roudebush VA Medical Center in Indianapolis, Indiana. The scope of work includes answering calls during non-business hours and emergencies, as well as providing directory assistance, paging services, and general hospital information. The contract would have a base year and three one-year options, with responses to the anticipated RFQ due on October 12, 2021. Questions regarding the solicitation must be submitted in writing to the named contracting officer by October 7.
There is no set-aside designated for this procurement. The NAICS code is 561422 for telemarketing bureaus and contact centers, while the PSC code relates to support professional services. The wage determinations provided apply to any contracts awarded for services such as these in Marion County, Indiana. The performance period could extend four years if all options are exercised.
Notice text
Posting Date: October 4, 2021
Type: Pre-Solicitation Notice
Agency/Office: Department of Veterans Affairs, Network Contracting Office 10
Title: After hours Switchboard Coverage Services
Classification Code: R499 - Support Professional: Other
NAICS Code: 561422 - Telemarketing Bureaus and Other Contact Centers
Description:
The Department of Veterans Affairs, Network Contracting Office 10 is seeking to provide a service subscription plan for operator call answering services. The VA anticipates awarding a firm, fixed price contract for a base year and three (3) one (1) year options for a total of four (4) years of service, if all options are exercised.
The Government anticipates release of the RFQ to be October 5, 2021 with a due date of October 12, 2021. Questions must be submitted in written form via e-mail to the Contracting Officer no later than 6:00 pm EDT October 7, 2021.
The point of contact for this RFQ is Ms. Janel Tate, Contract Specialist, Network Contracting Office 10. Ms. Tate can be reached at Janel.Tate-Montgomery@va.gov.
Attachments
| File | Type | Posted |
|---|---|---|
| WAGE DETERMINATIONS - Marion.docx | DOCX document | |
| 36C25022Q0011.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| R499--After hours Switchboard Coverage Services | Award Notice | |
| R499-- After Hours Call Services | Solicitation | |
| R499-- After Hours Call Services | Pre-Solicitation |
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