Portable CD Rom Tax Service(Award Group 1)

The Internal Revenue Service has a commitment to provide standardized, consistent,  electronic research services to its employees throughout the country. The acquisition and management of these services are centralized under the Office of Service-wide Policy, Directives, and Electronic Reseawrch (SPDER).

The IRS has a wide range of diverse users with different and unique tax, legalm business, and news research requirements.  The principal use of electronic research services is to complete a full analysis of a tax return, whether as part of the audit process, collection process, or assistance process.  This improves the quality of cases, assists in the fair application of laws, and helps front line assiators resolve taxpayer questions.  Users of these research materials are primarily: Customer Service Representativws, Revenue Officers, Tax Auditors, Appeals employees, Estate and Gift Tax Attorneys, Employee Plans Specialists, Exempt Organization Specialists, and Librarians.

Three award groups were identified:  Award Group 1 (Portable CD Rom Tax Service); Award Group 2 (Tax Research Service); and Award Group 3 (Comprehensive Research Services).