HRD Service Management Modernization ServiceNow
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 140D0425Q0598
- Agency
-
Interior Business Center
Office of Policy Management and Budget, Department of the Interior
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 140D0424D0090-140D0425F0925 Federal contract award
- NAICS code
- 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Interior's Interior Business Center issued a Limited/Sole Source Justification Notice for HRD Service Management Modernization using ServiceNow, a Software-as-a-Service (SaaS) platform for service management systems and change management. The justification centers on ServiceNow being the only enterprise-grade, FedRAMP-authorized Information Technology Service Management platform currently deployed within the agency, making it the sole viable option to avoid significant operational disruption, costs, and delays associated with migrating to an alternative system. The procurement will support the Personnel and Payroll Systems Division and Human Resources Management Systems Division through a 12-month base period with four 12-month option periods, covering the timeframe from August 14, 2025, to August 13, 2030. Contract 140D0424D0090 was awarded on September 25, 2025, though the vendor name and contract value remain undisclosed in the available documentation. The solicitation was competed among six other than small businesses on the DOI Foundation Cloud Hosting Services 2 (FCHS2) Indefinite Delivery/Indefinite Quantity contracts to ensure fair and reasonable pricing while maintaining the ServiceNow platform requirement.
Notice text
The purpose of this acquisition is to provide HRD with a singular Service Management Systems (SMS) and Change Management (CM) Software as a Service (SaaS) based, FedRAMP-authorized solution. The primary goal of this acquisition is to Implement a singular SMS and CM Software as a Service (SaaS) based, FedRAMP-authorized solution. Awarded contract 140D0424D0090 to unknown vendor for unknown amount on 2025-09-25.
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