Food-borne Outbreaks
Award Notice Posted
- Solicitation number
- FDA-1056044
- Agency
-
Food and Drug Administration
Department of Health and Human Services
- Awarded
- to Netratings, LLC
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- HHSF223200910016C Federal IDV award
- NAICS code
- 541720 Research and Development in the Social Sciences and Humanities
- PSC
- Not on record
- Place of performance
- The Contractor shall perfrom the work at their own facility, United States
Notice details come from SAM.gov. Updated .
Notice text
3 versions
Update #3 · Latest ·
Response to Question & Answers (Q & A's) to Solicitation FDA-1056044
Title: Use of Social Media to Supplement and Evaluate Risk Communication Efforts with Respect to Food-borne Outbreak
1. The RFP states, "The technical proposal shall not exceed 15 pages exclusive of resumes and information about previous projects." Can the government please confirm that Relevant Experience and Past Performance are excluded from the page count, since they contain information about previous projects?
Answer: The government confirms that the page limit does NOT include relevant experience and past performance.
2. The RFP requests that 1) ceiling hourly rates for all labor categories be provided and 2) a proposed price including base plus four option years. Can the government please confirm that Task 1, Task 2, and Task 3 are to be completed in the base year and priced accordingly, and that the option years pricing should only include ceiling rates?
Answer: The government confirms that Task 1 and part of the consultation (Task 3) related to Task 1 are to be completed in the base year. The government cannot predict the exact timing of the work specified in Task 2 but expect that two (2) outbreaks will happen within two (2) calendar years from the award of the contract. For business proposal purposes, the government therefore suggests that offerors use the assumption that the first of the two (2) outbreaks will occur in the base year and the second of the two (2) outbreaks will occur in the first option year. In other words, please assume that about half of the work specified in Task 2 (and association consultation, Task 3) is to be completed in the base year and the other half in the first option year.
3. The RFP indicates that reports must contain "2. number of page views and unique visitors"? Such information will be difficult to obtain unless the media site indicates such information. Is this truly a required part of a report?
Answer: The government agrees that it would be difficult to obtain such information unless a media site provides the information. Therefore, the government has amended the requirements under Task 1.2, Items 1, 2, and 4 (see FedBizOpps.gov announcement).
4. The RFP indicates that reports must contain "4. site profiles, in visitors/participants demographic characteristics such as gender, age." Again, such information will be difficult to obtain unless the media site indicates such information. Is this truly a required part of a report?
Answer: Please see answer to Question 3 above.
5. The RFP indicates that outbreaks will be covered over a 20-week period. What is the expected level of effort for each position over this 20 week period?
Answer: The 20-week period is the length of time during which the government anticipates to have need for social media information about an outbreak. The expected level of effort during this period is the level of effort that an offeror anticipates to use to complete the work and deliverables as specified in the Solicitation.
6. To monitor news, can AP and Reuters be used as representative of news stories? Opinion and editorial pieces would be searched for separately.
Answer: As stated in the Solicitation, the purpose of the study is to monitor and analyze a representative sample of social media Web sites.
7. Does the Simplified Acquisition threshold ($100K) apply to each year of the 5-year contract period?
Answer: [No. It is based on the total aggregate amount of a contract. In accordance with FAR Part 13, Simplified Acquisition Procedures(test program).
8. How does the 2-year period of performance indicated for each of the future outbreaks relate to the 5-year overall period of performance?
Answer: The 2-year period, beginning from the award of the contract, mentioned in the Objectives section refers to the period of time for which the government anticipates need for monitoring and analyzing two (2) future outbreaks. Please also see answer to Question 1 above.
9. For Task 1.2 - Will the FDA provide access to web log data for the outbreak periods (both past and future?) for FDA blogs, wesbsites, and social networking profiles? Contractor will need this information to discover things like number of page views, unique visitors, find incoming linked profiles, blog reactions, etc
Answer: No. The government will not provide the information in question. As a result, however, the government has amended the requirements under Task 1.2, Items 1, 2, and 4 (see FedBizOpps.gov announcement).
10. Will the contractor be allowed to access FDA accounts on Facebook or MySpace, Twitter?
o Example: For the FDA Recalls Twitter user, will contractor have access private messages, hash tags, and re-tweets for http://twitter.com/FDArecalls?
o Example 2: In order to access demographic information as required in Task 1.2, item 4 contractor will need access to the FDA Facebook profile. Only limited information is available without being a friend with a user on Facebook.
Answer: No. Please see answer to Question 10 above.
11. When do you anticipate the release of Questions and Answers?
Answer: Please see answer to Question 9 above.
12. Does FDA currently have a vendor performing these requirements?
Answer: No.
13. Will answers to the questions due on 22 June be posted?
Answer: Please see answer to Question 9 above.
14. What is the anticipated level of effort for this requirement?
Answer: The government cannot anticipate the level of effort, which will vary between vendors due to their technical capabilities, experiences, and resources.
15. On page 4, under task 1.2, you specify that you're looking to obtain the number of page views and visitors: Are these metrics for
A - the FDA website
B - the traffic on the sites providing coverage of the FDA traffic
C- the traffic generated per article on 3rd party content providers in regard to the FDA health communication.
Answer: These metrics are for all sources listed in B and C only. Please also see answers to Questions 3 and 4 above.
16. What font sizes are required and should we place the resume, information about previous projects, and the business proposal in the appendix of the Technical proposal or have them as separate documents that are referenced in Technical proposal? "The offeror shall submit a technical proposal that covers the work in the scope of work. The technical proposal shall not exceed 15 pages exclusive of resumes and information about previous projects. The offeror shall submit a business proposal that includes ceiling hourly rates for all labor categories."
Answer: A font size larger than 11 is preferred. Resumes and information about previous projects can be included in the proposal as separate documents that are referenced in the technical proposal. Please also see answer to Question 1 above.
17. Does that deadline extension also extend the period during which we may submit e-mail questions from the previously posted: QUESTIONS DEADLINE: All questions are to be submitted via email to Vida.Niles@fda.hhs.gov, no later June 22, 2009, 4:30 pm EST?
Answer: No
18. We have some minor clarification questions specific to reporting requirements noted for which there may not be specific reporting options:
Task 2.2 -- The reports shall include, at a minimum, the following items:
2. Number of page views and unique visitors Question: This data is only 100% accurately available to site owners and not public information. We can report on third-party estimates for site visitors and general (not specific) numbers of page views. Would this meet FDAs requested reporting requirement?
Answer: Thirty-party estimates for site visitors and general numbers of page views would be acceptable substitutes for 100% accurately available metrics. The proposal, however, should clearly explain the estimation methodology and, if available, any indicators of how these estimates compare to the 100% accurately available metrics. Please also see answers to Questions 3 and 4 above.
4. Site profiles in visitors/participants demographic characteristics such as gender, age, parenthood status, etc. Question: General demographic profile data (gender, age, race, parenthood) estimates are available for many well-trafficked sites; however, these are estimated data and the details and quality of this data diminish with lesser-trafficked sites, with some sites having no such data available. As we would be reporting on all types of sites, would those types of demographic estimates and notations where such data does not exist for low visibility sites be sufficient to meet FDAs requirements?
Answer: Please see answers to Questions 3 and 4 above.
19. With regard to cost management and past performance required documentation will clearly legible screen shots of spread sheets embedded with detailed corresponding written explanations into the RFP response document be acceptable support documentation, or do we need to submit the original spread sheets as supplemental attachments (if so, what formats/versions are acceptable)?
Answer: Yes, clearly legible screen shots of spread sheets embedded with detailed corresponding written explanations into the RFP response document are acceptable support documentation.
Update #2 ·
FDA- 1056044
The Food and Drug Administration (FDA) is seeking Full and Open Competition for vendors that can provide quotes/proposals. Time and Materials type of Contract.
This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR 12.6, simplified acquisition procedures and the resultant purchase order will include all applicable provisions and clauses in effect through the Federal Acquisition Circular 05-24.
This announcement constitutes the only solicitation and a written solicitation will not be issued. The synopsis, NAICS code 541720, is to notify contractors that the government in accordance with FAR Part 13, for the following statement of work, under the simplified acquisition procedures. The Government reserves the right to award a contract without discussions if the Contracting Officer determines that the initial offer(s) is/are providing Best Value and discussions are not necessary.
Project Title: Use of Social Media to Supplement and Evaluate Risk Communication
Efforts with Respect to Food-borne Outbreaks
Background
When health hazards arise involving FDA regulated products, including human foods, pet
foods, drugs, vaccines and medical products, the public learns about them from media
coverage based, to a substantial but not exclusive degree, on information released from local, state and federal government agencies such as FDA and the Centers for Disease Control and Prevention (CDC). In these situations, FDA strives to communicate appropriate hazard information to the public. In the face of often considerable uncertainty, FDA provides information on how to identify, avoid and control the immediate hazard as well as on its ongoing attempts to manage the hazard situation. FDA tries to responsibly balance the public health imperative to give the public needed information with considerations to not unduly alarm the public about the magnitude or extent of risk or to implicate innocent parties. These situations present an extremely difficult risk communication challenge, and FDA is continually trying to learn from previous efforts and improve its performance.
As part of their risk communication efforts, FDA and CDC issue periodic consumer
advisories on the Internet, refer consumers to government Web sites for detailed product
information, maintain dedicated blog(s) and/or other social media communities, as well as preparing frequent and timely press releases and conducting news briefings for electronic and print media.
In recent years, the rise of social media on the Internet, including especially user-generated content such as blogs, forums, message boards, wikis and podcasts, has created new opportunities to interface with the public with respect to emerging hazard situations
involving FDA-regulated products. The recent outbreak of Salmonella Typhimurium due to peanut butter and peanut paste made at a peanut-processing plant in Blakely, Georgia
illustrates FDAs use of social media. As part of their risk communication efforts, FDA and CDC issued periodic consumer advisories on the Internet, referred consumers to government Web sites for detailed product information, maintained a dedicated blog and a Twitter device, in addition to preparing multiple press releases and conducting news briefings for electronic and print media.
The increasing presence of social media promises new capabilities to monitor the
effectiveness of FDAs ongoing risk communication efforts. However, best practice
recommendations for conducting effective communications are that communicators assess the impact of using various communication channels, especially new channels, to determine their value and how best to take advantage of these channels.
Objectives
The purpose of the study will be to conduct both historical and real-time monitoring and analyses of a representative sample of social media Web sites. The historical study will be about the early-2009 peanut products outbreak/recall (to be used interchangeably with outbreak henceforth) and the real-time study will be about two (2) unspecified and future food-borne outbreaks that occur in the United States within two (2) calendar years beginning from the award of the contract. The study should be designed to accomplish the following five main objectives.
1. Identify mentions/references to FDA/CDC and other social media/internet sites and use this classification as a breakout factor for the analyses specified below.
2. Identify the most frequently discussed threads or stories that appeared in the discussions on social media sites about the outbreak, broken out by time period and by type of social media site and by mention of the FDA/CDC and other social media/internet sites.
3. Identify the main sources of outbreak information cited by participants in social media
discussions of the outbreak, broken out by time period and type of social media site and
by mention of the FDA/CDC and other social media/internet sites.
4. Identify understanding of and reactions to consumer information that the FDA/CDC
provides about an outbreak, e.g., source and scope of problem and consumer advisories.
5. Assess sentiments, comments, and suggestions about the FDAs and Federal
governments performance in managing the ongoing outbreak broken out by time period
and type of social media site and by mention of FDA/CDC and other social
media/internet sites.
This research shall facilitate process and outcome evaluations of social media related to
FDA/CDC consumer advisories, recall lists, and other information.
Scope of Work
The requirement includes both an historical analysis (Task 1) and on-going real-time analyses for two (2) future outbreaks (Task 2) and consultation (Task 3).
Task 1. The following scope of work applies to the early 2009 peanut products
outbreak/recall only.
1. The proposed sampling plan for social media Web sites, broken out by type of site (e.g.,
FDA/CDC, industry, public health, consumer, etc.); and 2. the list of keywords to be used for searching.
Within one (1) calendar week from the submission of the draft research plan, the Contractor shall meet with the FDA Contracting Officers Technical Representative (COTR) to discuss and, when necessary, revise the plan per any comments from the COTR. The COTR shall approve the plan before it is used in the project.
Task 1.2. The Contractor shall deliver, within four (4) calendar weeks from COTRs
approval of the research plan, twenty-two (22) weekly reports of monitoring and analysis of the progression and contents of social media activities concerning the peanut products
outbreak. The period for the peanut butter outbreak is December 1, 2008-April 30, 2009.
The reports shall include, at a minimum, the following items:
1. number of mentions of the outbreak/recall, posts, forums, overall and by date and site;
2. number of page views and unique visitors;
3. ranking of sites by volume of discussions and mentions;
4. site profiles, in visitors/participants demographic characteristics such as gender, age,
parenthood status, etc.;
5. reactions to FDA/CDC Web sites, blogs, and other social media sites;
6. understanding of and actions toward products involved in the outbreak/recall;
7. understanding of and actions toward personal preventive measures;
8. brands and products most often mentioned;
9. impressions of performance and trustworthiness of FDA, other Federal agencies, the
manufacturer, retailers;
10. particular concerns and reactions regarding certain population subgroups, e.g., children, health and school meals/vending machines; and
11. understanding and use of and comments about FDA/CDC recall list Web sites.
Task 1.3. Within two (2) calendar weeks from the delivery of the reports, the Contractor
shall deliver a summary report and recommendations on how to maximize reach and utility of social media in future events of similar nature.
Task 2. The following scope of work applies to each of two (2) outbreaks/recalls.
Task 2.1. Within three (3) calendar days from a written notification by FDA that it needs to monitor and examine social media Web site reaction to a specific outbreak or recall related to a food-borne illness, the Contractor shall propose a detailed research plan that lays out:
1. The proposed sampling plan for social media Web sites, broken out by type of site (e.g.,
FDA and/or other Federal agency, industry, public health, consumer, etc.); and
2. The list of keywords to be used for searching.
FDA shall include in its notification a suggested list of key words and a list of FDA and other Federal social media Web sites.
Within five (5) calendar days from FDA notification, the Contractor shall meet with the
COTR to discuss and, when necessary, revise the plan per any comments from the COTR. The COTR shall approve the plan before it is used in the project.
Task 2.2. Beginning one (1) calendar day from the COTRs approval of the research plan,
the Contractor shall deliver weekly reports of real-time continuing monitoring and analysis of the progression and contents of social media activities concerning the outbreak or recall. These reports shall be delivered on a weekly basis during the outbreak/recall. The reporting period is expected to last twenty (20) weeks.
The reports shall include, at a minimum, the following items:
1. number of mentions of the outbreak/recall, posts, forums, overall and by date and site;
2. number of page views and unique visitors;
3. ranking of sites by volume of discussions and mentions;
4. site profiles, in visitors/participants demographic characteristics such as gender, age,
parenthood status, etc.;
5. reactions to FDA and other Federal Web sites, blogs, and other social media sites;
6. understanding of and actions toward products involved in the outbreak/recall;
7. understanding of and actions toward personal preventive measures;
8. brands and products most often mentioned;
9. impressions of performance and trustworthiness of FDA, other Federal agencies, the
manufacturer, retailers;
10. particular concerns and reactions regarding certain population subgroups, e.g., childrens, health and school meals/vending machines; and
11. understanding and use of and comments about FDA and other Federal recall list Web
sites.
Task 2.3. Within three (3) calendar weeks from the end of the reporting period of an
outbreak/recall, the Contractor shall deliver a summary report and recommendations on how to maximize reach and utility of social media in future events of similar nature.
Task 3. The Contractor shall provide technical and analytical consultation on the use and
understanding of its work as specified in Tasks 1 and 2 above.
CONTRACTOR PERSONNEL:
The Contractor shall provide:
Project Manager
Senior Analyst
Junior Analyst
Administrative Assistant
Qualifications and Experience:
The contractor shall demonstrate that it can provide technical personnel who are qualified and knowledgeable about the methodology of collecting and analyzing social media data and analytical methodology and can offer the consultation needed for FDA to understand and use the deliverables. The key personnel, such as project manager and analysts, should have at least a 4-year college degree or three (3) plus years of work experience in a field related to media and communication research, particularly social media research. The support staff, such as administrative assistants, should have experience using common software such as Microsoft Office.
Project Management
The contractor shall provide information on the administration of the project. This shall
include management plans, methods for implementing, and quality control and cost control procedures. The proposal shall include records of timeliness and cost control records of past deliveries of similar projects.
Reports and Deliverables
The Contractor shall submit to the Project Officer the following deliverables.
Deliverables for Tasks 2.1-2.3 apply to each of two (2) outbreaks/recalls.
Time Deliverable
Task 1.1 Within one (1)
calendar week from award
of contract One (1) electronic copy of a proposed research plan on
peanut products outbreak
Task 1.1 Within two (2)
calendar weeks from
award of contract One (1) electronic copy of a final research plan on peanut
products outbreak
Task 1.2 Within four (4)
calendar weeks from
COTR approval of final
research plan Electronic copies of twenty-two (22) weekly reports of
monitoring and analysis on peanut products outbreak
Task 1.3 Within two (2)
calendar weeks from the
delivery of the weekly
reports on peanut products
outbreak 1. One (1) electronic copy of a summary report and
recommendations;
2. An oral presentation of the report and recommendations at FDA offices in Silver Spring, MD.
Task 2.1 Within three (3)
calendar days from FDA
notification of an outbreak One (1) electronic copy of a proposed research plan
Task 2.1 Within five (5)
calendar days from FDA
notification of an outbreak One (1) electronic copy of a final research plan
Task 2.2 Beginning one
(1) calendar day from
COTR approval of final
research plan and during
specified report period Reports of real-time continuing monitoring and analysis, on
a weekly basis for twenty (20) weeks
Task 2.3 Within three (3)
calendar weeks from the
end of the specified report
period 1. One (1) electronic copy of a summary report and
recommendations;
2. An oral presentation of the report and recommendations at FDA offices in Silver Spring, MD.
Task 3.3 Throughout the
contract period Consultation via telephone and email
Period of Performance
The period of performance is for a base year plus four option years.
Place of Performance
The Contractor shall perform the work at their own location.
CCR: Vendor must be registered in the Central Contractor Register (CCR) prior to the award of the contract. You may register by going to www.ccr.gov. You will need to your Tax ID, Duns Number, Bradstreet number and banking information.
QUESTIONS DEADLINE: All questions are to be submitted via email to Vida.Niles@fda.hhs.gov, no later JuNE 22, 2009, 4:30 pm EST.
QUOTATIONS DUE: All quotations are due to: Vida.Niles@fda.hhs.gov, no later than 4:30 pm, EST on July 23 , 2009.
PROVISIONS and CLAUSES: The provision at FAR 52.212-1, Instructions to Offerors Commercial Items applies to this solicitation. The following agenda has been attached to this provision: None. The clause at FAR 52.212-4, Contract Terms and Conditions, Commercial Items applies to this acquisition. The following agenda has been attached to the clause: None. The clause at FAR 52.212-5 Contract Terms and Conditions Required to Implement Statues or Executive Orders, Commercial Items applies to this acquisition. The following FAR clauses cited are applicable: FAR 52.217-8, FAR 52.222-26, FAR 52.222-35, FAR 52.222-36, FAR 52.232-33, FAR 52.246-9 and FAR 52.246-18. Clauses and provisions are incorporated by reference and apply to this acquisition.
Responses to this notice shall be sent via email to Vida.Niles@fda.hhs.gov, Telephone calls will not be accepted.
Evaluation Factors for Award
Evaluation Factors are listed in descending order of importance as follows:
The offeror shall submit a technical proposal that covers the work
in the scope of work. The technical proposal shall not exceed 15 pages exclusive of resumes and information about previous projects. The offeror shall submit a business proposal that includes ceiling hourly rates for all labor categories.
Voulume I
Factor 1
Understanding the Requirement:
The offeror shall describe an understanding of the objectives and offer a logical program for their achievement. FDA encourages contractors to use the early 2009 peanut products outbreak/recall as an example to assist the preparation of their technical proposals. For more information about this outbreak/recall and related FDA social media and other communication activities, go tohttp://www.fda.gov/oc/opacom/hottopics/salmonellatyph.html). The following
factors will be weighted as indicated in establishing a numerical rating for all
technical proposals submitted.
The contractor shall demonstrate a prudent allocation of staff resources to accomplish the project and include any examples of similar work experience substantiating this capability. The contractor shall provide resumes of the proposed personnel which describe their qualifications and experience in similar work. If any subcontractor is proposed, the proposal shall provide the same information for any subcontractor. The contractor shall also produce a letter of agreement with any subcontractor(s) proposed.
Factor 2
Technical Approach:
The offeror shall demonstrate an understanding of the project and the capability to analyze the data, render them into meaningful observations and recommendations, and the capability to make timely deliverables. The offeror shall also describe and demonstrate the availability, accessibility, or both of personnel to consult with the Government.
Factor 3
Data Sources:
The offeror shall propose a list of potential social media sites and demonstrate an understanding of their strengths and limitations in meeting the projects objectives.
Factor 4
Revelant Experience:
The proposal shall include instances of past corporate and personnel experience relating to the offeror analytic and delivery capabilities needed to carry out the proposed technical approach, including the provision of timely consultation, and examples of how the contractor has successfully used (identified and analyzed) the data sources included in the proposal.
Volume II
Past Performance
Contractors shall submit a list of three (3) reference contracts. Contracts listed may include those entered into by the Federal Government, agencies of State and local governments and commercial customers. Contractors that are newly formed entities without prior contracts should list contracts and subcontracts as required above for all key personnel. The reference list of the three (3) references shall include the following information for each contract and subcontract:
1. Name of contracting activity
2. Contract number
3. Contract type
4. Total contract value
5. Contract work
6. Contracting officer and telephone
7. Program manager and telephone
8. Administrative contracting officer, if different from #6, and telephone
Volume III
Price:
The contractor shall provide a price in accordance with the requirements of the technical specifications. The proposed price shall include base plus four option years.
Evaluation for Award:
Award will be made to the party whose quote offers the best value to the Government, technical and past performance, price, and other factors considered. The Government may award this contract to other than the lowest price technically acceptable quote. The Government will evaluate information based on the following evaluation criteria: 1) Technical and Past Performance and 2) Price shall include base and four option years. Technical and Past Performance is significantly more important than price. The FDA intends to make an award immediately after the response date of this notice. The award will be made in accordance with FAR Part 13, Simplified Acquisition Procedures.
Update #1 ·
FDA- 1056044
The Food and Drug Administration (FDA) is seeking Full and Open Competition for vendors that can provide quotes/proposals. Time and Materials type of Contract.
This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR 12.6, simplified acquisition procedures and the resultant purchase order will include all applicable provisions and clauses in effect through the Federal Acquisition Circular 05-24.
This announcement constitutes the only solicitation and a written solicitation will not be issued. The synopsis, NAICS code 541720, is to notify contractors that the government in accordance with FAR Part 13, for the following statement of work, under the simplified acquisition procedures. The Government reserves the right to award a contract without discussions if the Contracting Officer determines that the initial offer(s) is/are providing Best Value and discussions are not necessary.
Project Title: Use of Social Media to Supplement and Evaluate Risk Communication
Efforts with Respect to Food-borne Outbreaks
Background
When health hazards arise involving FDA regulated products, including human foods, pet
foods, drugs, vaccines and medical products, the public learns about them from media
coverage based, to a substantial but not exclusive degree, on information released from local, state and federal government agencies such as FDA and the Centers for Disease Control and Prevention (CDC). In these situations, FDA strives to communicate appropriate hazard information to the public. In the face of often considerable uncertainty, FDA provides information on how to identify, avoid and control the immediate hazard as well as on its ongoing attempts to manage the hazard situation. FDA tries to responsibly balance the public health imperative to give the public needed information with considerations to not unduly alarm the public about the magnitude or extent of risk or to implicate innocent parties. These situations present an extremely difficult risk communication challenge, and FDA is continually trying to learn from previous efforts and improve its performance.
As part of their risk communication efforts, FDA and CDC issue periodic consumer
advisories on the Internet, refer consumers to government Web sites for detailed product
information, maintain dedicated blog(s) and/or other social media communities, as well as preparing frequent and timely press releases and conducting news briefings for electronic and print media.
In recent years, the rise of social media on the Internet, including especially user-generated content such as blogs, forums, message boards, wikis and podcasts, has created new opportunities to interface with the public with respect to emerging hazard situations
involving FDA-regulated products. The recent outbreak of Salmonella Typhimurium due to peanut butter and peanut paste made at a peanut-processing plant in Blakely, Georgia
illustrates FDAs use of social media. As part of their risk communication efforts, FDA and CDC issued periodic consumer advisories on the Internet, referred consumers to government Web sites for detailed product information, maintained a dedicated blog and a Twitter device, in addition to preparing multiple press releases and conducting news briefings for electronic and print media.
The increasing presence of social media promises new capabilities to monitor the
effectiveness of FDAs ongoing risk communication efforts. However, best practice
recommendations for conducting effective communications are that communicators assess the impact of using various communication channels, especially new channels, to determine their value and how best to take advantage of these channels.
Objectives
The purpose of the study will be to conduct both historical and real-time monitoring and analyses of a representative sample of social media Web sites. The historical study will be about the early-2009 peanut products outbreak/recall (to be used interchangeably with outbreak henceforth) and the real-time study will be about two (2) unspecified and future food-borne outbreaks that occur in the United States within two (2) calendar years beginning from the award of the contract. The study should be designed to accomplish the following five main objectives.
1. Identify mentions/references to FDA/CDC and other social media/internet sites and use this classification as a breakout factor for the analyses specified below.
2. Identify the most frequently discussed threads or stories that appeared in the discussions on social media sites about the outbreak, broken out by time period and by type of social media site and by mention of the FDA/CDC and other social media/internet sites.
3. Identify the main sources of outbreak information cited by participants in social media
discussions of the outbreak, broken out by time period and type of social media site and
by mention of the FDA/CDC and other social media/internet sites.
4. Identify understanding of and reactions to consumer information that the FDA/CDC
provides about an outbreak, e.g., source and scope of problem and consumer advisories.
5. Assess sentiments, comments, and suggestions about the FDAs and Federal
governments performance in managing the ongoing outbreak broken out by time period
and type of social media site and by mention of FDA/CDC and other social
media/internet sites.
This research shall facilitate process and outcome evaluations of social media related to
FDA/CDC consumer advisories, recall lists, and other information.
Scope of Work
The requirement includes both an historical analysis (Task 1) and on-going real-time analyses for two (2) future outbreaks (Task 2) and consultation (Task 3).
Task 1. The following scope of work applies to the early 2009 peanut products
outbreak/recall only.
1. The proposed sampling plan for social media Web sites, broken out by type of site (e.g.,
FDA/CDC, industry, public health, consumer, etc.); and 2. the list of keywords to be used for searching.
Within one (1) calendar week from the submission of the draft research plan, the Contractor shall meet with the FDA Contracting Officers Technical Representative (COTR) to discuss and, when necessary, revise the plan per any comments from the COTR. The COTR shall approve the plan before it is used in the project.
Task 1.2. The Contractor shall deliver, within four (4) calendar weeks from COTRs
approval of the research plan, twenty-two (22) weekly reports of monitoring and analysis of the progression and contents of social media activities concerning the peanut products
outbreak. The period for the peanut butter outbreak is December 1, 2008-April 30, 2009.
The reports shall include, at a minimum, the following items:
1. number of mentions of the outbreak/recall, posts, forums, overall and by date and site;
2. number of page views and unique visitors;
3. ranking of sites by volume of discussions and mentions;
4. site profiles, in visitors/participants demographic characteristics such as gender, age,
parenthood status, etc.;
5. reactions to FDA/CDC Web sites, blogs, and other social media sites;
6. understanding of and actions toward products involved in the outbreak/recall;
7. understanding of and actions toward personal preventive measures;
8. brands and products most often mentioned;
9. impressions of performance and trustworthiness of FDA, other Federal agencies, the
manufacturer, retailers;
10. particular concerns and reactions regarding certain population subgroups, e.g., children, health and school meals/vending machines; and
11. understanding and use of and comments about FDA/CDC recall list Web sites.
Task 1.3. Within two (2) calendar weeks from the delivery of the reports, the Contractor
shall deliver a summary report and recommendations on how to maximize reach and utility of social media in future events of similar nature.
Task 2. The following scope of work applies to each of two (2) outbreaks/recalls.
Task 2.1. Within three (3) calendar days from a written notification by FDA that it needs to monitor and examine social media Web site reaction to a specific outbreak or recall related to a food-borne illness, the Contractor shall propose a detailed research plan that lays out:
1. The proposed sampling plan for social media Web sites, broken out by type of site (e.g.,
FDA and/or other Federal agency, industry, public health, consumer, etc.); and
2. The list of keywords to be used for searching.
FDA shall include in its notification a suggested list of key words and a list of FDA and other Federal social media Web sites.
Within five (5) calendar days from FDA notification, the Contractor shall meet with the
COTR to discuss and, when necessary, revise the plan per any comments from the COTR. The COTR shall approve the plan before it is used in the project.
Task 2.2. Beginning one (1) calendar day from the COTRs approval of the research plan,
the Contractor shall deliver weekly reports of real-time continuing monitoring and analysis of the progression and contents of social media activities concerning the outbreak or recall. These reports shall be delivered on a weekly basis during the outbreak/recall. The reporting period is expected to last twenty (20) weeks.
The reports shall include, at a minimum, the following items:
1. number of mentions of the outbreak/recall, posts, forums, overall and by date and site;
2. number of page views and unique visitors;
3. ranking of sites by volume of discussions and mentions;
4. site profiles, in visitors/participants demographic characteristics such as gender, age,
parenthood status, etc.;
5. reactions to FDA and other Federal Web sites, blogs, and other social media sites;
6. understanding of and actions toward products involved in the outbreak/recall;
7. understanding of and actions toward personal preventive measures;
8. brands and products most often mentioned;
9. impressions of performance and trustworthiness of FDA, other Federal agencies, the
manufacturer, retailers;
10. particular concerns and reactions regarding certain population subgroups, e.g., childrens, health and school meals/vending machines; and
11. understanding and use of and comments about FDA and other Federal recall list Web
sites.
Task 2.3. Within three (3) calendar weeks from the end of the reporting period of an
outbreak/recall, the Contractor shall deliver a summary report and recommendations on how to maximize reach and utility of social media in future events of similar nature.
Task 3. The Contractor shall provide technical and analytical consultation on the use and
understanding of its work as specified in Tasks 1 and 2 above.
CONTRACTOR PERSONNEL:
The Contractor shall provide:
Project Manager
Senior Analyst
Junior Analyst
Administrative Assistant
Qualifications and Experience:
The contractor shall demonstrate that it can provide technical personnel who are qualified and knowledgeable about the methodology of collecting and analyzing social media data and analytical methodology and can offer the consultation needed for FDA to understand and use the deliverables. The key personnel, such as project manager and analysts, should have at least a 4-year college degree or three (3) plus years of work experience in a field related to media and communication research, particularly social media research. The support staff, such as administrative assistants, should have experience using common software such as Microsoft Office.
Project Management
The contractor shall provide information on the administration of the project. This shall
include management plans, methods for implementing, and quality control and cost control procedures. The proposal shall include records of timeliness and cost control records of past deliveries of similar projects.
Reports and Deliverables
The Contractor shall submit to the Project Officer the following deliverables.
Deliverables for Tasks 2.1-2.3 apply to each of two (2) outbreaks/recalls.
Time Deliverable
Task 1.1 Within one (1)
calendar week from award
of contract One (1) electronic copy of a proposed research plan on
peanut products outbreak
Task 1.1 Within two (2)
calendar weeks from
award of contract One (1) electronic copy of a final research plan on peanut
products outbreak
Task 1.2 Within four (4)
calendar weeks from
COTR approval of final
research plan Electronic copies of twenty-two (22) weekly reports of
monitoring and analysis on peanut products outbreak
Task 1.3 Within two (2)
calendar weeks from the
delivery of the weekly
reports on peanut products
outbreak 1. One (1) electronic copy of a summary report and
recommendations;
2. An oral presentation of the report and recommendations at FDA offices in Silver Spring, MD.
Task 2.1 Within three (3)
calendar days from FDA
notification of an outbreak One (1) electronic copy of a proposed research plan
Task 2.1 Within five (5)
calendar days from FDA
notification of an outbreak One (1) electronic copy of a final research plan
Task 2.2 Beginning one
(1) calendar day from
COTR approval of final
research plan and during
specified report period Reports of real-time continuing monitoring and analysis, on
a weekly basis for twenty (20) weeks
Task 2.3 Within three (3)
calendar weeks from the
end of the specified report
period 1. One (1) electronic copy of a summary report and
recommendations;
2. An oral presentation of the report and recommendations at FDA offices in Silver Spring, MD.
Task 3.3 Throughout the
contract period Consultation via telephone and email
Period of Performance
The period of performance is for a base year plus four option years.
Place of Performance
The Contractor shall perform the work at their own location.
CCR: Vendor must be registered in the Central Contractor Register (CCR) prior to the award of the contract. You may register by going to www.ccr.gov. You will need to your Tax ID, Duns Number, Bradstreet number and banking information.
QUESTIONS DEADLINE: All questions are to be submitted via email to Vida.Niles@fda.hhs.gov, no later June 22, 2009, 4:30 pm EST.
QUOTATIONS DUE: All quotations are due to: Vida.Niles@fda.hhs.gov, no later than 4:30 pm, EST on July 6 , 2009.
PROVISIONS and CLAUSES: The provision at FAR 52.212-1, Instructions to Offerors Commercial Items applies to this solicitation. The following agenda has been attached to this provision: None. The clause at FAR 52.212-4, Contract Terms and Conditions, Commercial Items applies to this acquisition. The following agenda has been attached to the clause: None. The clause at FAR 52.212-5 Contract Terms and Conditions Required to Implement Statues or Executive Orders, Commercial Items applies to this acquisition. The following FAR clauses cited are applicable: FAR 52.217-8, FAR 52.222-26, FAR 52.222-35, FAR 52.222-36, FAR 52.232-33, FAR 52.246-9 and FAR 52.246-18. Clauses and provisions are incorporated by reference and apply to this acquisition.
Responses to this notice shall be sent via email to Vida.Niles@fda.hhs.gov, Telephone calls will not be accepted.
Evaluation Factors for Award
Evaluation Factors are listed in descending order of importance as follows:
The offeror shall submit a technical proposal that covers the work
in the scope of work. The technical proposal shall not exceed 15 pages exclusive of resumes and information about previous projects. The offeror shall submit a business proposal that includes ceiling hourly rates for all labor categories.
Voulume I
Factor 1
Understanding the Requirement:
The offeror shall describe an understanding of the objectives and offer a logical program for their achievement. FDA encourages contractors to use the early 2009 peanut products outbreak/recall as an example to assist the preparation of their technical proposals. For more information about this outbreak/recall and related FDA social media and other communication activities, go tohttp://www.fda.gov/oc/opacom/hottopics/salmonellatyph.html). The following
factors will be weighted as indicated in establishing a numerical rating for all
technical proposals submitted.
The contractor shall demonstrate a prudent allocation of staff resources to accomplish the project and include any examples of similar work experience substantiating this capability. The contractor shall provide resumes of the proposed personnel which describe their qualifications and experience in similar work. If any subcontractor is proposed, the proposal shall provide the same information for any subcontractor. The contractor shall also produce a letter of agreement with any subcontractor(s) proposed.
Factor 2
Technical Approach:
The offeror shall demonstrate an understanding of the project and the capability to analyze the data, render them into meaningful observations and recommendations, and the capability to make timely deliverables. The offeror shall also describe and demonstrate the availability, accessibility, or both of personnel to consult with the Government.
Factor 3
Data Sources:
The offeror shall propose a list of potential social media sites and demonstrate an understanding of their strengths and limitations in meeting the projects objectives.
Factor 4
Revelant Experience:
The proposal shall include instances of past corporate and personnel experience relating to the offeror analytic and delivery capabilities needed to carry out the proposed technical approach, including the provision of timely consultation, and examples of how the contractor has successfully used (identified and analyzed) the data sources included in the proposal.
Volume II
Past Performance
Contractors shall submit a list of three (3) reference contracts. Contracts listed may include those entered into by the Federal Government, agencies of State and local governments and commercial customers. Contractors that are newly formed entities without prior contracts should list contracts and subcontracts as required above for all key personnel. The reference list of the three (3) references shall include the following information for each contract and subcontract:
1. Name of contracting activity
2. Contract number
3. Contract type
4. Total contract value
5. Contract work
6. Contracting officer and telephone
7. Program manager and telephone
8. Administrative contracting officer, if different from #6, and telephone
Volume III
Price:
The contractor shall provide a price in accordance with the requirements of the technical specifications. The proposed price shall include base plus four option years.
Evaluation for Award:
Award will be made to the party whose quote offers the best value to the Government, technical and past performance, price, and other factors considered. The Government may award this contract to other than the lowest price technically acceptable quote. The Government will evaluate information based on the following evaluation criteria: 1) Technical and Past Performance and 2) Price shall include base and four option years. Technical and Past Performance is significantly more important than price. The FDA intends to make an award immediately after the response date of this notice. The award will be made in accordance with FAR Part 13, Simplified Acquisition Procedures.
Files
| File | Type | Posted |
|---|---|---|
| Amendlanguage1056044.doc | DOC document | |
| FDA-1056044.pdf |
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