Directory Assistance Service

This is a Sources Sought announcement for written information only. This is not a solicitation announcement for proposals and no contract will be awarded from this announcement. No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests.

The Regional Contracting Office, Marine Corps Installations-West, has a requirement for Directory Assistance Services for Camp Pendleton, CA. The goal of this contract is to provide 24/7 Directory Assistance Service to support an average call volume of 24,000 calls per month. This requirement includes providing announcement treatments, use of the Public Switched Telephone Network/Government Switched Telephone Network, ability to operate Nortel SL-100 Switch Network, provide turn-key solutions which include Nortel technical support, providing a toll free number for call direction, analyzing and monitoring the current hadware and software, the use of an Integrated Voice Response system, proficiency in the language content of the official United States Marine Corps Camp Pendleton directory database, coordination with the Camp Pendleton communication security section, provide system upgrades as necessary/required.

This service will be solicited under NAICS Code 561439 with a size standard of $6.5M. A copy of the proposed Statement of Work is attached to this notice.

Firms are invited to submit the appropriate documentation, literature, brochures, and references necessary to support that they possess the required capabilities necessary to meet or exceed the stated requirements. Responses must include the following: (1) name and address of firm; (2) size of business, including: average annual revenue for past three years and number of employees; (3) ownership, indicating whether: Large, Small, Small Disadvantaged, 8(a), Women-Owned, HUBZone, and/or Veteran-Owned Business; (4) number or years in business; (5) two points of contact, including: name, title, phone, fax, and e-mail address; (6) DUNS Number (if available); (7) affiliate information, including parent corporation, joint venture partners, potential teaming partners, prime contractor (if potential sub) or subcontractors (if potential prime); (8) a list of customers for relevant work performed during the past five years, including a summary of work performed, contract number, contr! act type, dollar value for each contract referenced, and a customer point of contact with phone number. All interested offerors shall provide a capability statement consisting of no more than 10 pages.

Responses to this announcement must include a capabilities statement. Responses shall be submitted to Mr. Marty W. Hammonds via fax at (760) 725-4346 or email to marion.hammonds@usmc.mil.