Customer Support Services at USAG Wiesbaden
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- W912CM-20-Q-0007
- Agency
- Army Contracting Command Army Materiel Command, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- PSC
- R799 Support- Management: Other
- Place of performance
- DEU
Notice details come from SAM.gov. Updated .
About this opportunity
The Regional Contracting Office Wiesbaden is soliciting firm fixed price quotes for a customer support services contract at U.S. Army Garrison Wiesbaden in Germany. The Department of the Army Materiel Command Army Contracting Command seeks to award a one-year base contract with four one-year options to provide program management support for the garrison's customer service program through tasks such as coordinating feedback mechanisms and identifying issues. Quotes are due by June 15, 2020 and will be evaluated on an acceptable/unacceptable basis for technical experience, past performance, and key personnel qualifications. Price will be evaluated for reasonableness.
The solicitation uses no set-aside and the anticipated value exceeds EUR50,000. The NAICS code is 541611 and PSC code is R499. The one-year base period of performance begins August 1, 2020 at U.S. Army Garrison Wiesbaden in Germany. The contractor must support satisfaction surveys, training programs, and process improvement initiatives to achieve over 95% satisfaction and 72-hour response times. Amendments to the solicitation will be posted on beta.SAM.gov under number W912CM-20-Q-0007.
Notice text
3 versions
Update #3 · Latest ·
Amendment 0001 to this posting, dated 15 June 2020, updates the provision at FAR 52.212-2 "Evaluation - Commercial Items (Oct 2014)." Specifically, language has been added to clarify that Factor I - "Technical Experience" and Factor II - "Past Performance" will be evaluated on an "Acceptable/Unacceptable" basis. The definitions of "Acceptable/Unacceptable" for both factors have also been added. The new language has been highlighted yellow in the provision so Offerors can clearly see what was added.
ACTION REQUIRED: Offerors are required to acknowledge receipt of Amendment 0001 by completing Blocks 8 and 15 of Amendment 0001 and emailing it to the following addresses no later than 10:00 AM Central European Time on 17 June 2020:
a. Devin Hollenbaugh, Contract Specialist: devin.g.hollenbaugh.civ@mail.mil
b. Dana Justice, Contracting Officer: dana.n.justice.civ@mail.mil
c. RCOW Email Bid Box: usarmy.rheinland-pfalz.409-contr-spt-bde.mbx.rco-wie-bids@mail.mil
IMPORTANT: Failure to acknowledge receipt of Amendment 0001 may result in an Offeror's quote not being considered for award.
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The update to this posting, dated 9 June 2020, includes Attachment 7 - "RFQ Questions and Answers," which provides the Government's responses to the questions recieved. No other changes have been made to this posting or the RFQ document.
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Regional Contracting Office Wiesbaden (RCOW) is soliciting quotes for the competitive award of a firm fixed price contract for Customer Support Services at U.S. Army Garrison (USAG) Wiesbaden, Germany. The performance period is one (1) 12-month base period with four (4) 12-month option periods, with performance anticipated to begin on 1 August 2020. The anticipated contract will be a non-personal services contract for program management support of the USAG Wiesbaden customer service program.
Interested offerors should note that the Performance Work Statement (PWS) and PWS Attachments 1-3 are embedded within the W912CM-20-Q-0007 request for quotation document (RFQ). PWS Attachments 4-6, and Technical Exhibit A (Price Book), are separately attached to this posting.
Any amendments or announcements to this solicitation will be posted to the Federal Business Opportunities on BETA.SAM.GOV.
IMPORTANT: Offerors must be registered in the System for Award Management (SAM) database at the time of submission of offers. For registration information and instructions, visit the following web link: http://www.sam.gov.
Note: The synopsis for this action was posted under the reference "W912CM-20-Q-0005-SYNOPSIS." Since that time the solicitation number has changed to "W912CM-20-Q-0007.
Update #2 ·
The update to this posting, dated 9 June 2020, includes Attachment 7 - "RFQ Questions and Answers," which provides the Government's responses to the questions recieved. No other changes have been made to this posting or the RFQ document.
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Regional Contracting Office Wiesbaden (RCOW) is soliciting quotes for the competitive award of a firm fixed price contract for Customer Support Services at U.S. Army Garrison (USAG) Wiesbaden, Germany. The performance period is one (1) 12-month base period with four (4) 12-month option periods, with performance anticipated to begin on 1 August 2020. The anticipated contract will be a non-personal services contract for program management support of the USAG Wiesbaden customer service program.
Interested offerors should note that the Performance Work Statement (PWS) and PWS Attachments 1-3 are embedded within the W912CM-20-Q-0007 request for quotation document (RFQ). PWS Attachments 4-6, and Technical Exhibit A (Price Book), are separately attached to this posting.
Any amendments or announcements to this solicitation will be posted to the Federal Business Opportunities on BETA.SAM.GOV.
IMPORTANT: Offerors must be registered in the System for Award Management (SAM) database at the time of submission of offers. For registration information and instructions, visit the following web link: http://www.sam.gov.
Note: The synopsis for this action was posted under the reference "W912CM-20-Q-0005-SYNOPSIS." Since that time the solicitation number has changed to "W912CM-20-Q-0007.
Update #1 ·
Regional Contracting Office Wiesbaden (RCOW) is soliciting quotes for the competitive award of a firm fixed price contract for Customer Support Services at U.S. Army Garrison (USAG) Wiesbaden, Germany. The performance period is one (1) 12-month base period with four (4) 12-month option periods, with performance anticipated to begin on 1 August 2020. The anticipated contract will be a non-personal services contract for program management support of the USAG Wiesbaden customer service program.
Interested offerors should note that the Performance Work Statement (PWS) and PWS Attachments 1-3 are embedded within the W912CM-20-Q-0007 request for quotation document (RFQ). PWS Attachments 4-6, and Technical Exhibit A (Price Book), are separately attached to this posting.
Any amendments or announcements to this solicitation will be posted to the Federal Business Opportunities on BETA.SAM.GOV.
IMPORTANT: Offerors must be registered in the System for Award Management (SAM) database at the time of submission of offers. For registration information and instructions, visit the following web link: http://www.sam.gov.
Note: The synopsis for this action was posted under the reference "W912CM-20-Q-0005-SYNOPSIS." Since that time the solicitation number has changed to "W912CM-20-Q-0007.
Attachments
| File | Type | Posted |
|---|---|---|
| (15Jun20) W912CM20Q0007_Amendment0001_Conformed_RFQ.pdf | ||
| (15Jun20) W912CM20Q0007_Amendment0001.pdf | ||
| W912CM-20-Q-0007_Attachment_7_RFQ_Question_and_Answers.pdf | ||
| W912CM-20-Q-0007_1June2020.pdf | ||
| W912CM-20-Q-0007_Attachment_5_Reference_Information_Sheet.docx | DOCX document | |
| W912CM-20-Q-0007_Attachment_4_FY20_ICE_Marketing_Plan.pdf | ||
| W912CM-20-Q-0007_Exhibit_A_Pricebook.xlsx | XLSX spreadsheet | |
| W912CM-20-Q-0007_Attachment_6_Past_Performance_Questionnaire.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Customer Support Services at USAG Wiesbaden | Award Notice | |
| Customer Support Services at USAG Wiesbaden | Solicitation | |
| Synopsis: Customer Support Services at USAG Wiesbaden | Pre-Solicitation |
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