Synopsis: Customer Support Services at USAG Wiesbaden
Closed Pre-Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- W912CM-20-Q-0005-SYNOPSIS
- Agency
- Army Contracting Command Army Materiel Command, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- PSC
- R799 Support- Management: Other
- Place of performance
- Wiesbaden DEU
Notice details come from SAM.gov. Updated .
About this opportunity
This notice seeks proposals for customer support services at U.S. Army Garrison Wiesbaden in Germany. The Department of the Army Materiel Command Army Contracting Command intends to award a firm fixed price, non-personal services contract with a base period of nine months and four 12-month option periods. The contractor will manage the Interactive Customer Evaluation program, provide customer service training, coordinate team award programs, standardize front desk appearances, prepare reports and briefings, and perform other customer service program management duties. The objective is to maintain an overall customer satisfaction rating above 95%. Proposals are due by May 21, 2020. The anticipated solicitation number is W912CM-20-Q-0005 and will be posted on beta.sam.gov on or around May 22, 2020.
There is no set-aside designation for this requirement. The anticipated NAICS code is 541611 and PSC code is R499. The incumbent is currently providing these services. The contract value was not specified but is likely under $10 million given the scope of services required. The contractor must maintain customer satisfaction for USAG Wiesbaden over a base period of nine months and four additional 12-month option periods.
Notice text
2 versions
Update #2 · Latest ·
NOTICE: Amendment 0001 to this posting (21 May 2020) changed the anticipated RFQ number from "W912CM-20-Q-0005" to "W912CM-20-Q-0007" and the anticipated issue date from "22 May 2020" to "29 May 2020."
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Regional Contracting Office Wiesbaden (RCOW) intends to competitively award a firm fixed price contract for Customer Support Services at U.S. Army Garrison (USAG) Wiesbaden, Germany. The anticipated performance period is one (1) 9-month base period with four (4) 12-month option periods. The anticipated contract will be a non-personal services contract for program management support of the USAG Wiesbaden customer service program. The contractor will coordinate the Interactive Customer Evaluation (ICE) program, provide customer service training, coordinate team award programs, standardize front door service office appearance, prepare associated reports/briefings, and perform other duties associated with customer service program management. The overall objective of the anticipated contract is to maintain overall customer service satisfaction greater than 95%.
The anticipated solicitation W912CM-20-Q-0007 will be issued on/about 29 May 2020. The solicitation and any amendments will be posted to the Federal Business Opportunities on BETA.SAM.GOV.
IMPORTANT: Offerors must be registered in the System for Award Management (SAM) database at the time of submission of offers. For registration information and instructions, visit the following web link: http://www.sam.gov.
Note: All information included in this presolicitation notice is subject to change.
Update #1 ·
Regional Contracting Office Wiesbaden (RCOW) intends to competitively award a firm fixed price contract for Customer Support Services at U.S. Army Garrison (USAG) Wiesbaden, Germany. The anticipated performance period is one (1) 9-month base period with four (4) 12-month option periods. The anticipated contract will be a non-personal services contract for program management support of the USAG Wiesbaden customer service program. The contractor will coordinate the Interactive Customer Evaluation (ICE) program, provide customer service training, coordinate team award programs, standardize front door service office appearance, prepare associated reports/briefings, and perform other duties associated with customer service program management. The overall objective of the anticipated contract is to maintain overall customer service satisfaction greater than 95%.
The anticipated solicitation W912CM-20-Q-0005 will be issued on/about 22 May 2020. The solicitation and any amendments will be posted to the Federal Business Opportunities on BETA.SAM.GOV.
IMPORTANT: Offerors must be registered in the System for Award Management (SAM) database at the time of submission of offers. For registration information and instructions, visit the following web link: http://www.sam.gov.
Note: All information included in this presolicitation notice is subject to change.
Notice history
| Notice | Type | Posted |
|---|---|---|
| Customer Support Services at USAG Wiesbaden | Award Notice | |
| Customer Support Services at USAG Wiesbaden | Solicitation | |
| Synopsis: Customer Support Services at USAG Wiesbaden | Pre-Solicitation |
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