73351020P0010 Call Center Support
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- P0010
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 73351020P0010 Federal contract award
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
Notice details come from SAM.gov. Updated .
About this opportunity
This Limited/Sole Source Justification Notice from the Small Business Administration modifies an existing call center support contract with LiveOps to handle increased call volumes related to COVID-19 assistance, Hurricane Ida, and other presidential disaster declarations through December 23, 2021. The modification adds $4.671 million in funding for a new total contract value of $61.651 million and requires a two-month transition period to redirect incoming calls to a new contractor once the SBA awards its long-term call center support contract by mid-December 2021 due to LiveOps' experience in consistently meeting fluctuating call demand of over 30,000 COVID-related calls per day on average under the initial contract.
Notice text
Call Center support on behalf of the Small Business Administration. See the attachment for additional information.
Awarded contract 73351020P0010 to unknown vendor for unknown amount on 2021-09-23.
Attachments
| File | Type | Posted |
|---|---|---|
| A18 JOFOC Call Center Extension Final CA signed.pdf |
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