A02 Performance Work Statement - CBC Maintenance Services for AB Sciex Inst_Final.pdf

Performance Work Statement Preventative Maintenance & Repair Services of Analytical Instrumentation for the Army Combat

Capabilities Development Command Chemical Biological Center Aberdeen Proving Ground, MD

3 AUG 2021

1.0 Introduction: The contractor shall provide preventive maintenance and repair to the Government-owned AB Sciex mass spectrometry instrumentation to include on-site repairs, latest software updates, and unlimited phone and on-line computer technical support to resolve technical problems. The contractor shall keep the Government-owned equipment in good operating condition per Original Equipment Manufacture’s (OEM) standards. The service shall include labor (including travel time), documentation, repair parts, maintenance supplies, transportation and other miscellaneous expenses associated in the performance of the contract.

The services to be conducted by the contractor on equipment for CBC are located in the Continental United States (ie. Edgewood Area of Aberdeen Proving Ground (APG), MD.

1.1 Background. The CBC Team is responsible for the equipment necessary to perform analysis and test samples received from all over the world which may pose a chemical and biological threat. In order to support the mission, the laboratory requires all equipment to be fully up to date with the latest software and to be operating in accordance with the original equipment manufacturers specifications without any delay in service in case of equipment malfunctions.

The contractor shall be trained and possess the licenses and or certifications from the OEM to perform the necessary tasks on the AB Sciex instruments to prevent invalidating warranties.

1.2 Objective. This procurement is a non-personal services contract. The objective of this contract is to provide yearly full-service preventative maintenance support, on-site repairs, software updates, and unlimited on-line technical support and telephone assistance to resolve technical problems on the AB Sciex laboratory instruments included in the equipment list. An essential element of this contract is performing repairs and maintenance on instruments and software manufactured by AB Sciex. The contractor must be trained and possess the licenses and certifications to perform the necessary tasks on AB Sciex instruments without risk of voiding or invalidating warranties of the instruments. The contractor shall provide fully integrated service coverage for all modules that make up the analytical system and provide comprehensive support of the complete configuration of the analytical systems.

1.3 Period of Performance. The base year is intended to be from September 2021 – September 2022. A four year option period, is included to be exercised within the Government’s discretion and in accordance with the contract.

2.0 Applicable Documents:

2.1 Manufacturers’ Equipment Specifications and Guides.

2.1.1 AB Sciex Library Search - https://www.manualslib.com/manual/1379468/Sciex-5500- Series.html https://www.manualslib.com/manual/1313505/Ab-Sciex-Api-5000-Lc-Ms-Ms.html https://www.manualslib.com/manual/1379468/Sciex-5500-Series.html https://www.manualslib.com/manual/1379468/Sciex-5500-Series.html https://www.manualslib.com/manual/1313505/Ab-Sciex-Api-5000-Lc-Ms-Ms.html

3.0 Requirements. The contractor, as an independent contractor and not as an agent of the Government, shall furnish the necessary resources (except those specifically designated as Government-furnished) to perform the following work:

3.1 Preventative Maintenance and Instrument Service. The contractor shall perform yearly, on-site preventative maintenance and instrument service for all equipment specified in this PWS.

The timing will be scheduled by mutual agreement between the Government and the contractor.

3.1.1 The contractor shall perform all maintenance and repairs necessary to keep the units described in the equipment list in OEM operating condition, to ensure operation within the manufacturer’s standard product specifications, as determined by the AB Sciex service manuals.

3.1.2 The contractor shall provide all necessary maintenance; labor, including travel time; repair parts; maintenance supplies; tools; test equipment; transportation; and documentation to include a log of work performed and results of performance checks. Maintenance services shall be performed in accordance with the OEM’s guidelines.

3.1.3 The contractor must be licensed or approved to support AB Sciex software in such a manner that the government-owned AB Sciex software is not invalidated. The contractor shall provide AB Sciex certified technicians to administer instrument control acquisition/analysis software, latest software updates and recommended updates, on-line technical support, and telephone assistance to resolve technical problems.

3.1.4 The contractor’s Field Service Engineer shall report to the Contracting Officer’s Representative (COR) before and after service work is accomplished. The contractor shall prepare and maintain complete maintenance records on all equipment under the contract. These records shall be made available for review by the Government during contract performance. A copy of the service report and record of maintenance shall be provided to the COR after the signature is obtained from the technical point of contact on site and the contractor.

3.1.5 The contractor shall not exchange equipment without written consent of the COR. The Contracting Officer shall be notified when this service would affect a change in the equipment under contract.

3.1.6 The contractor must be trained and possess the licenses and certifications to perform the necessary tasks on AB Sciex mass spectrometry instrumentation without risk of voiding or invalidating warranties on the instrumentation. Only AB Sciex authorized experienced Field Service Engineers are able to service CBC’s lab equipment without violating equipment warranties in such a way that services performed on AB Sciex equipment does not void AB Sciex warranty.

3.1.8 The contractor shall provide fully integrated service coverage for all modules that make up the analytical system and provide comprehensive support of the complete configuration of the analytical systems.

3.1.9 The contractor must be US citizen to gain entrance into most locations where this equipment resides. This is a critical requirement because equipment will not be shipped to vendor’s location in lieu of onsite services. At certain locations, a security clearance is required.

3.2 Remedial Maintenance. The contractor shall provide on-site visits for customer support when requested by the COR. The number of repair calls cannot be predicted. The contractor shall perform remedial maintenance (repairs) after notification that equipment is inoperative.

Any parts used to return the system to operational condition are included with a $5,000 limit per system per year in the service agreement. Anything over the parts limit will be invoiced to customer. The contractor shall provide the COR with designated points of contact and make arrangements to enable its maintenance representative to receive such notification. The contractor shall also provide secondary points of contact in the event that the primary point of contact is not available.

The COR will notify the contractor when equipment malfunctions and the contractor must respond within two hours to make arrangements for an on-site visit. The initial on-site diagnosis must be made within 24 hours, with a service technician physically present at the equipment. A repair plan, that is satisfactory to the Government, shall be submitted to the COR within 72 hours of the initial diagnosis. Should it become evident that such repair is not feasible within the requirements, the contractor shall immediately notify the COR, prior to the expiration of the designated repair time.

3.3 Antiterrorism/Operations Security Review

3.3.1 Access and General Protection/Security Policy and Procedures. All contractor and subcontractor employees with an area of performance within an Army controlled installation, facility, or area shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor and subcontractor workforce must comply will all personal identity verification requirements as directed by DoD, HQDA, and/or local policy. In addition to the charges otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at the individual facility or installation change the Government may require changes in contractor security matters or processes.

3.3.1.1 . For contractors that do not require a CAC, but require access to a DoD facility or installation. Contractor and all associated subcontractor employees shall comply with adjudication standards and processes using the National Crime Information Center Interstate Identification Index (NCIC- Ill) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/ facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

3.3.2 Security Requirements:

3.3.2.1 AT Level l training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://iko.iten.mil.

3.3.2.2 AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language requires US based contractor employees and associated subcontractor employees to make available and receive government provided area or responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

3.3.2.3 iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the CO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

3.3.2.4 For contracts that require OPSEC training. Per AR 530-1, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained with 30 calendar days of their reporting for duty and annually thereafter.

3.3.2.5 Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12, Threat Awareness and Reporting Program (TARP), Contractor employees must receive annual TARP training by a Cl agent or other trainer as specified in 2-4b.

3.3.3 On-Site Workers. The contractor support personnel working on-site shall:

3.3.3.1 Wear a company-provided picture badge. The picture badge shall contain the employee’s name, company name, and a badge issue and expiration date.

3.3.3.2 Government escort to facility. To get on post, a valid form of identification is required along with a valid vehicle registration.

3.4 Safety and Health. The contractor shall not be required to inspect, repair or perform maintenance on systems or equipment that are contaminated or perform work under unsafe conditions.

3.5 Performance Outcomes. The outcomes to be satisfied under this contract include high quality, cost effective performance with consistent adherence to schedule and reliability requirements. The Government will use the Quality Assurance Surveillance Plan provided as the basis for assessing the contractor’s performance.

4.0 Government Furnished Property. The contractor shall perform maintenance and technical support on equipment provided on-site for DEVCOM-CBC at APGEA, MD and other supported duty station. See attached Equipment List.

5.0 Deliverables. The contractor shall provide repair or replacement of all defective parts and components throughout the period of performance to ensure systems and equipment remain operational. The Government requires a Service Report for all repairs or replacements completed during the contract.

6.0 Government Point of Contact.

Michelle Sheahy 410-417-0724