A.09.03_solicitation_W91YU0-16-T-0096-0002.pdf

W40M PACIFIC RNGL CNTRG OFC

US MEDCOM HCAA JBLM HCC

POC: SCOTT BARR

673 WOODLAND SQUARE LOOP SE, SUITE 101

LACEY WA 98503-1066

0010813173

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is modify the Performance Work Statement to add locations to the pick-up and delivery lists and to add information regarding the entry gates at JBLM. The parts highlighted in yellow have been added to the PWS. See Summary of Changes for details.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 11

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 07-Mar-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W91YU0-16-T-0096

X 9B. DATED (SEE ITEM 11)

23-Feb-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

07-Mar-2016

CODE

W40M PACIFIC RNGL CNTRG OFC

USA MEDCOM HCAA

160 KRUKOWSKI RD BLDG 160

HONOLULU HI 96819-1552

W81K02 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE W81K02

FACILITY CODECODE

EMAIL:TEL:

W91YU0-16-T-0096

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

Courier Services for the

Department of Pathology, Madigan Army Medical Center (MAMC), Joint Base Lewis-McChord (JBLM), WA

1. GENERAL:

This is a non-personnel services contract to provide courier services of Medical Specimen, Blood / Blood products, and Medical Records on both routine and on-call deliveries. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 DESCRIPTION OF SERVICES:

The contractor shall plan, program, administer, manage, and execute the work necessary to provide the required services. The contractor shall provide personnel, management, and other items and services necessary to perform courier services as specified in this Performance Work Statement (PWS) for Madigan Army Medical Center (MAMC) at Joint Base Lewis-McChord (JBLM), Washington and surrounding areas to include Olympia, Tacoma, and Seattle, Washington. JBLM consists of JBLM-Lewis Main, JBLM-Lewis North, and JBLM-McChord Field.

The contractor shall comply with applicable Federal, State, and local laws, regulations, codes, technical manuals, manufacturer's instructions and recommendations, and acceptable commercial practices in the delivery of required services.

1.2. LOCATIONS

1.2.1 INTERNAL LOCATIONS

MAMC, Department of Pathology, Rm. G47-1, Bldg 9040 Fitzsimmons Dr., Tacoma, WA 98431 Okubo Health Clinic, Laboratory Services, Bldg 11582 17th and C Street, JBLM- Lewis North, WA 98433 Nisqually Health Clinic, Laboratory Services, Bldg R3134, 3rd Division Drive and Pendleton Ave., JBLM

Lewis Main, WA 98433 McChord Medical Clinic, Laboratory Services, 735 5th Street, JBLM-McChord Field , WA 98438 Puyallup Clinic, Sunrise Village Center,10228 156th St East, Puyallup, WA 98374, South Sound Center, 663 Sleater Kinney Rd SE., Lacey, WA 98503 Troop Medical Clinic (TMC) for 1-2 SBCT, 7th ID, Building 3733 Stryker Avenue, JBLM-Lewis Main, WA 98433

Troop Medical Clinic (TMC) for 555EN/17FIB Building 13815, JBLM, Tacoma, WA 98431 (Tu & Fri only)

1.2.2 EXTERNAL LOCATIONS

Tacoma General Hospital, 315 Martin Luther King Jr. Way, Tacoma, WA 98405 University of Washington, 1959 NE Pacific St., Rm. NW 220, Seattle, WA 98195 Harborview Medical Center, 325 Ninth Ave., Seattle, WA 98104 American Lake VA, 9600 Veterans Drive, Bldg. 81 Room 239, Lakewood, WA 98493 WA State Lab 1610 N.E. 150th St., Shoreline, WA 98155 Puget Sound Blood Center, 921 Terry Ave, Seattle, WA 98104 St. Joseph Medical Center, 1717 South J St., Tacoma, WA 98405 Seattle Cancer Care Alliance, 825 Eastlake Ave. E, Seattle, WA 98109 Children’s Hospital, 4800 Sand Point Way, Seattle, WA 98105 Cascade Regional Blood Center, 33505 13th Place S # B, Federal Way, WA 98003 Providence St. Peters Hospital, 413 Lilly Road N.E., Olympia, WA 98506 Naval Hospital Bremerton, 1 Boone Rd., Bremerton, Washington 98312 Allenmore Hospital, 1901 S Union Ave., Tacoma, WA 98405 Auburn Regional Medical Center, Plaza One, 202 North Division Street, Auburn, WA 98001 Kirks Pharmacy, 3909 10th St SE # 102, Puyallup, WA 98374 Swedish Hospital, 5300 Tallman Ave NW, Seattle, WA 98107 Bloodworks Northwest – Seattle, 921 Terry Ave Seattle, WA 98104 Bloodworks Northwest – Renton, 130 Andover Park E Tukwila WA 98188

SERVICE DELIVERY PLAN:

1.2.1 The contractor shall develop and maintain a service delivery plan and provide it to the Government for review and approval within thirty (30) calendar days after the award of a contract to provide courier services. The plan shall address the following:

1.2.2 Plan management and operational procedures for the delivery of all required services including quality control, record keeping and reporting. Initial and annual training plan for drivers/couriers in the issues related to the transport of biohazardous materials to include Universal Precautions and Blood-borne Pathogens prior to performing duties as courier.

1.3. GENERAL TASKS:

The contractor shall perform courier services between the Internal Locations (Okubo, Nisqually, McChord, Puyallup, South Sound, and MAMC) on a daily basis. In addition, services will be required for External Locations on an ‘on-call’ basis. Additional locations, routine pickup times and internal routes may be added at a later date, and, if necessary, may be negotiated at that time. Services shall be provided both inside and outside of buildings and in all weather conditions. The contractor may be required to pick up from multiple locations within the medical facilities.

1.3.1 The contractor shall perform scheduled courier services from the Internal Locations as listed below to MAMC at the specified times Monday through Friday, except Federal Holidays. :

Okubo Health Clinic - 4:00PM Nisqually Health Clinic - 4:15PM Puyallup Clinic - 4:45PM Lacey Clinic South Sound Center - 4:45 PM McChord Medical Clinic - 4:45PM TMC for 1-2 SBCT - 3:00PM TMC for 555EN/17FIB - 3:00PM (Tuesday and Friday only)

1.3.1.1. The scheduled pick up times must be adhered to very strictly as they occur at the close of the business day.

The contractor may allow the courier to arrive 15 minutes prior to the scheduled pick-up time. If the courier arrives prior to the scheduled pick-up time, the courier must be available to wait for the package to be ready until the scheduled pick-up time. The contractor shall NOT allow the courier to arrive late to the scheduled pick up time. The contractor should anticipate courier delays and notify MAMC at 253-968- 1182 or 253-968-3479 at least two hours prior to scheduled pick-up so that alternative delivery arrangements can be made. Tardiness will result in the contractor being reported to the Contracting Officer as failure to meet terms of contract.

1.3.1.2. Drop-off time shall not exceed 45 minutes from the time of the pick-up at an Internal Location to delivery to

MAMC.

1.3.2 The contractor shall provide non-scheduled courier services by arriving at the indicated location for pick-up within thirty (30) minutes of notification via telephone from the Call Officer at MAMC. The call officer will specify the required locations at the time of the call to the contractor.

1.3.3 The contractor shall ensure that the courier accounts for the pickups and deliveries by having representatives at the designated pickup and delivery locations sign a shipping slip to acknowledge pickup and receipt of medical specimens, blood/blood products, supplies and/or medical records.

1.3.4 The contractor shall deliver the required scheduled and non-scheduled courier services in accordance with the approved service delivery plan and shall require written authorization from the Contracting Officer to modify or deviate from this plan.

1.4. PERSONNEL:

1.4.1 The contractor shall provide personnel who possess the skills, knowledge, and training to perform satisfactorily the services. Personnel shall be able to read, write, and speak English fluently and to enunciate with sufficient clarity to communicate with Government personnel with whom they interact. The contractor shall ensure all drivers are trained on issues related to transport of biohazardous materials to include Universal Precautions and Bloodborne Pathogens in accordance with applicable federal, state, and local laws prior to performing duties as a courier and receive training as required by regulatory agencies thereafter. The contractor shall provide verification of subject training on an annual basis in the form of an email from the contractor to the Contracting Officer’s Representative (COR) stating the courier/driver’s name, address, telephone number, contact email, and date of training completion within 30 days prior to start of services.

1.4.2 Contractor employees shall be required to lift boxes weighing up to and including 50 pounds. Contractor may utilize a contractor-provided cart or dolly/hand truck to transport heavier items.

1.4.3 All persons employed under this contract shall remain employees of the contractor and not of the Government.

The contractor shall ensure that all contractor personnel present a clean, neat, professional appearance when performing work under the contract and that their conduct shall not reflect discredit upon the military installations.

1.4.4 The Contracting Officer may require the contractor to remove and may bar from the job site any employee found to be under the influence of alcohol, drugs, or any incapacitating agent, or who is determined to be a security risk. The removal, barring or both of such a person from the job site shall not relieve the contractor of the requirement to provide sufficient personnel to perform adequate and timely service.

1.5. PERSONNEL QUALIFICATIONS:

1.5.1 Drivers’ Licenses: Each driver shall carry a valid and current State driver’s license with the proper endorsements at all times.

1.5.2 Vehicle Registration: Vehicle(s) to be used for deliveries shall be properly registered in the State of Washington as well as certified as compliant with all applicable environmental regulations.

1.5.3 Insurance: Vehicle(s) to be utilized for deliveries shall carry the insurance coverage required by state and local law, including any such coverage as may be required pertaining specifically to the transport of biohazardous materials.

1.6. LOCATIONS OF WORK:

1.6.1. The contractor shall perform courier services between Internal and External locations as specified in 1.2.1 and 1.2.2.

1.7. HOURS OF OPERATION:

The contractor shall perform scheduled courier services 4:00 PM through 5:00 PM Monday through Friday, except Federally Observed Holidays. The contractor shall perform the non-scheduled courier service with an on-call status, 24 hours per day, Sunday through Saturday, including holidays, unless otherwise approved by the Contracting Officer.

1.8. DEFINITIONS AND ACRONYMS:

1.8.1 Medical Specimen, Blood / Blood products and Medical Records: Human bodily fluids and samples or derivatives thereof and medical records utilized in the prevention, diagnosis and treatment of disease.

1.8.2 Call Officer: MAMC personnel designated with the authority to contact the contractor to order courier service under this contract.

1.8.3 Contracting Officer: A person with the authority to enter into, administer, and terminate contracts and make related determinations and findings.

1.8.4 Contracting Officer’s Representative (COR): A person appointed by the Contracting Officer to perform surveillance of contract performance. Such appointment will be in writing and will state the scope of authority and limitations. The COR has no authority to change or enter into contracts on behalf of the Government.

1.8.5 Management Information System: A method of surveillance using an existing information gathering system to collect information on contractor performance.

1.8.6 Response Time: The amount of time it takes, in minutes, for a courier to arrive, after the MAMC call officer requests the pickup from the contractor’s dispatcher. For the purpose of this contract, an acceptable response time, for non-scheduled Internal courier services, is thirty (30) minutes or less after the MAMC call officer requests the pickup. An acceptable response time, for scheduled External courier services, is ninety (90) minutes or less after the MAMC call officer requests the pickup.

1.8.7 Internal MTFs: Internal Pickups and deliveries, both scheduled and non-scheduled courier services, shall include the following locations with a response time not to exceed thirty (30) minutes:

1.8.8 External MTFs: External Pickups and deliveries shall include the following locations with a response time not to exceed ninety (90) minutes:

1.9. SPECIFIC TASKS/FUNCTIONAL AREAS:

1.9.1 The contractor shall provide multiple vehicles, if necessary. The use of a single dedicated vehicle for this service is not advised due to the strict processing time requirements and the possibility of simultaneous shipments. A vehicle in service delivering to one location shall not be turned-around to pick-up a second delivery.

1.9.2 Non-scheduled courier services shall be prompt, and without unnecessary delay. The contractor shall provide non-scheduled courier services by arriving within thirty (30) minutes of Internal locations and ninety (90) minutes of External locations. Notification will be made via telephone from the MAMC Call Officer. The maximum acceptable delivery time to any drop-off location is ninety (90) minutes from time of pick up.

1.9.3 The contractor shall ensure that specimens and medical records are secure at all times during delivery to and from pick-up and drop-off locations.

1.9.4 The contractor shall ensure that drivers perform services in a safe manner in order to avoid delay of delivery or risk of biohazard exposure.

1.9.5 The contractor shall not transport individuals during times courier service is being utilized, and the Government shall not be billed for transport of individuals. This contract is for courier services for the shipping of medical specimens, blood / blood products, supplies and medical records only.

1.9.6 The courier/driver shall only accept sealed packages for delivery and shall not open the packages for any reason to ensure compliance with Universal Precautions for handling of biohazardous specimens and the patient privacy regulations of the Health Insurance Portability and Accountability Act (HIPAA) of 1996.

1.9.7 When a pickup or delivery is made, the driver shall have laboratory or hospital personnel sign a shipping slip provided by the contractor at the time of pickup and delivery. All shipping slips shall record, at a minimum, the starting and ending mileage of the delivery vehicle’s odometer for each delivery and pickup. A delivery or pickup may involve more than one item, and the contractor shall include all items that are transported together on the same shipping slip. The location of each respective delivery or pickup shall also be recorded. Laboratory or hospital personnel shall acknowledge a pickup and delivery by signing the shipping slip. All shipping slips shall be sent to the address provided for delivery of original copies of invoices. These slips must be sent together in one package no later than the 5th day of the month following the month for which payment is to be made. Payments shall not be processed without signed shipping slips to verify each delivery and pickup.

1.9.8 No items shall be allowed to be delivered to an unattended area of a facility. If a courier is unable to locate personnel at the delivery location to accept delivery, the contractor shall contact the MAMC call officer prior to the courier leaving the delivery location. Undeliverable items shall be delivered to the MAMC call officer.

1.9.9 The contractor shall notify the COR, or call officer, of equipment failure, breakdowns, and emergencies involving items shipped. In the event of a breakdown by the courier, the contractor shall provide adequate substitute transportation for the delivery of shipped items at the site of the breakdown within thirty(30) minutes after the breakdown. The substitute vehicle shall proceed to deliver shipped items to their destination. The substitute transportation shall not be charged to the Government as an additional courier service or pick up/drop off fee.

1.9.10 Price Calculations: Courier services prices shall be calculated on a per-run basis. Each run shall include the pick-up and delivery of items transported. The price of each run shall be calculated by the distance in miles between pick up and drop off locations. When multiple items are to be picked up at the same time and shipped to more than one location, MAMC personnel shall inform the contractor if all items may be transported by a single courier or not.

Prices for deliveries of multiple items from MAMC shall be calculated using the distance from the pickup point to the first delivery point for the first item, the distance from the first delivery point to the second delivery point for the second item, and so on for each item to be delivered. The contractor shall be called only when items are ready for pick up. The contractor shall not be required to wait at a location for items to be prepared for transport.

1.10. SECURITY REQUIREMENTS:

1.10.1 The contractor shall register all vehicles to be used on the installation with the Vehicle Registration Section of the Law Enforcement Command at Joint Base Lewis-McChord, (Waller Hall, Building 2140). A copy of the contract award, proof of liability insurance, proof of emissions testing, a valid state driver’s license, and the state vehicle registration shall be required to register contract vehicles.

1.10.2 Highway vehicles, owned or leased by the contractor for use in the performance of this contract, shall possess identifying markings that include, as a minimum, the contractor’s name, home city and local telephone number. The short title of the contractor, in letters not less than 2 inches high, shall be visible from each side of the vehicle.

1.10.3 The contractor shall be responsible for furnishing trained personnel who meet the standards established as outlined in applicable regulations and who can be relied upon to perform in strict compliance with the provisions of this contract. While it is understood that some contractor employees may already have the status as Government employees through DoD military or civilian hiring action separate and apart from this contract, no individual may obtain the status of, or be considered as a Government employee based solely on any duties, services, or responsibilities required under this contract.

1.10.4 All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the Government reservation, shall abide by all security, fire, safety or sanitation regulations of the installation. No employee shall be permitted on the installation when his/her presence would be detrimental to the security of the Post or the accomplishment of the work. The Government reserves the right to direct the removal from the job site of any contractor employee who endangers persons or property or whose employment is inconsistent with the interest of military security.

1.10.5 AT/OPSEC REQUIREMENTS:

1.10.5.1 AT Level I Training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 60 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 14 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

1.10.5.2 Access and General Protection/Security Policy and Procedures. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.10.5.2.1 For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.10.5.3 AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language text required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13.

Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.10.5.4 iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 60 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR.

1.10.5.5 OPSEC Training. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.11. PHYSICAL SECURITY/ACCESS CONTROL:

1.11.1. Joint Base Lewis-McChord is a closed post. Personnel and vehicles entering the Installation shall obtain a pass at the front/main gate or register their vehicles. All vehicles and personnel are subject to search and seizure of contraband or unauthorized Government property. Contractor vehicles (contractor-owned and personal), contractor employee vehicles, and their personal property shall be subject to searches upon entering and leaving the Installation. The search and seizure provisions of AR 190-22, Searches, Seizures, and Disposition of Property, shall apply to the contractor and its personnel entering or leaving JBLM and its areas of responsibility, which require access by contractor personnel in performance of the contract.

1.11.2. Procedures for commercial vehicle access to JBLM are subject to change without prior notice. Current access information may be obtained by calling (253) 967-1733. As of 15 January 2002, the following requirements apply. Commercial vehicle access to JBLM-Main will be allowed only at the Logistics Center Gate (Exit 123 from I-5) on Monday through Friday. This gate will be open for inbound commercial vehicle access and inspection between 0530 hours and 2000 hours. The Logistics Center Gate is closed on weekends (Saturdays and Sundays). On Saturdays and Sundays, commercial vehicles must use the DuPont Gate (Exit 119 from I-5). DuPont Gate hours are 0530 hours until 2000 hours. All commercial vehicles will be searched. The Contractor should anticipate delays in getting commercial vehicles on post. The Contractor must also allow additional time for commercial vehicles to reach their destination by driving through Fort Joint Base Lewis-McChord.

NOTE: The hours of operation at any of the gates may be changed at any time.

1.12. GOVERNMENT-FURNISHED PROPERTY AND SERVICES:

No Government-furnished property or services will be provided in the performance of this contract.

1.13. CONTRACTOR-FURNISHED PROPERTY AND SERVICES:

The contractor shall provide all equipment and materials necessary to perform the required services under this contract.

1.13.1 The contractor shall be responsible for any parking expenses, airport use fees, tickets, fines, tolls, licenses, long distance telephone calls, other, which may be required expenses in performance of this contract. The Government may not be separately billed and charged for these expenses.

1.14. PERFOMANCE REQUIREMENTS SUMMARY:

The contractor service delivery requirements are summarized into performance objectives that relate directly to the standards of performance required to meet mission essential needs. The performance threshold briefly describes the minimum acceptable overall levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE

REQUIREMENT

PERFORMANCE

INDICATOR

PERFORMANCE LEVEL SURVEILLANCE

METHOD

Delivery of specimens shall be prompt, and

The contractor’s response time shall not exceed thirty

No more than 5% incidents of 31-45 minutes

Monthly inspections / reports from Internal Sites without unnecessary delay.

(PWS 1.9.2 )

(30) minutes for internal sites is acceptable

Delivery of specimens shall be prompt, and without unnecessary delay.

(PWS 1.9.2 )

The contractor’s response time shall not exceed thirty

(30) minutes for internal sites

No more than 2% incidents >45 minutes is acceptable

Monthly inspections / reports from Internal Sites

Delivery of specimens shall be prompt, and without unnecessary delay.

(PWS 1.9.2 )

The contractor’s response time shall not exceed thirty

(90) minutes for external sites

No more than 5% incidence of 91-120 minutes response time for a monthly performance period is acceptable.

Monthly inspections / reports from Internal Sites

Delivery of specimens shall be prompt, and without unnecessary delay.

(PWS 1.9.2 )

The contractor’s response time shall not exceed thirty

(90) minutes for external sites

No more than 2% incidence of >120 minutes response time for a monthly performance period is acceptable.

Monthly inspections / reports from Internal Sites

Delivery of specimens shall be prompt, and without unnecessary delay.

(PWS 1.9.2 )

The maximum acceptable delivery time to any drop-off location is ninety (90) minutes from time of pick up.

No more than 5% incidence of greater than 90 minutes Delivery Time for a monthly performance period is acceptable.

Monthly inspections / reports from Internal Sites

The contractor shall perform scheduled courier services (PWS 1.3.1)

The contractor will pick up within an acceptable window of the scheduled pickup time, no earlier than scheduled and no later than 10 minutes after the scheduled pickup time

No more than 2% of incidents of non-compliance with scheduled pickup times

Monthly inspections / reports from Internal Sites

1.15. QUALITY CONTROL AND QUALITY ASSURANCE:

1.15.1 The policy of the Government for Contractor Quality Control and Government Quality Assurance and applicable definitions are provided in the Federal Acquisition Regulations in Part 46. The contractor is required to control the quality of service delivery and offer to the Government for acceptance only services which conform to contract requirements. Perfect performance is not required for the control of quality to be satisfactory; however, specific service delivery must be in substantial compliance with contract requirements and be suitable for the intended purpose of the contract. The overall control of quality shall meet or exceed the required standards for the service.

1.15.2. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.15.3 The Government will periodically evaluate the contractor’s performance using a Government Quality Assurance Surveillance Plan. The Government will measure the contractor's control of quality against the Performance Thresholds specified in the Performance Requirements Summary. If re-performance of a service delivery is required, the original inspection results will be recorded as unsatisfactory. When overall monthly performance for a required service meets or exceeds the performance threshold, quality control is satisfactory. Only the original inspection results by the Government will be used to make this evaluation. Failure to meet the performance threshold for a required service means that quality control for that service for the observation period is unsatisfactory. Each service will be evaluated each observation period, which is generally one month. If the inspection indicates unsatisfactory performance, the Contracting Officer may issue a Contract Discrepancy Report (CDR). The contractor shall respond to the each CDR within one (1) day, explaining why the deficiency occurred, how it has been or will be corrected, and how the deficiency will be prevented in the future.

1.15.4. Evaluation Procedures: The Contracting Officer Representative (COR) will record results of inspections in the electronic QASP record, noting the date and time of inspection. If inspection indicates unsatisfactory performance, the COR shall issue a Non-conformance Inspection Report (NCIR) to the contractor’s project manager or Contract Quality Control Inspector (CQCI) of the deficiencies noted for correction.

1.15.5. Quality Assurance: The contractor or representative in supervisory position shall meet with the MAMC COR or representative as mutually agreed. The Government intends to monitor the contractor’s performance in complying with this contract by the following methods: audits of the contractor’s response time, delivery time, and driver training in the transport of biohazardous materials. The contractor shall not be paid for services not rendered nor for services performed which do not conform to the requirements of the contract.

1.16. DELIVERABLES:

DELIVERABLE PWS PARAGRAPH METHOD DUE DATE

Service Delivery Plan 1.2 Electronic or Post 30 Days after award Shipping Invoice / Transport Script

1.3.2 Electronic or Post Monthly inspections /

reports from Internal Sites

Biohazardous Material Transport Training Documentation

1.4.1 Electronic or Post Within 30 days prior to

award, and annually renewed and current for all drivers

Delivery of specimens shall be prompt, and without unnecessary delay.

(PWS 1.9.4 )

The contractor’s response time shall not exceed thirty

(90) minutes for external sites

In person Upon request

1.17. CONTRACTOR MANPOWER REPORTS: The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report all contractor manpower (including sub-contractor manpower) required for performance of this contract. The Contractor shall completely fill in all information in the format using the following address:

https://contractormanpower.army.pentagon.mil . The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by the reporting period; (4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including sub-contractors); (6) Estimated direct labor dollars paid this reporting period (including subcontractors); (7) Total payments (including sub-contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where the Contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on the web site); (12) Presence of deployment or contingency contract language; and (13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Contractors may use the direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor’s systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

1.18. POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS:

The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

Attachments:

Attachment 1 - Individuals Authorized to Bind Attachment 2 - Past Performance Questionnaire Attachment 3- Wage Determination

(End of Summary of Changes)