A.09.03_Combined_Syn_Sol_ScriptCenter_Maint.pdf

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.06. This announcement constitutes the only solicitation: quotes are being requested and a written solicitation will not be issued. Solicitation number W91YTZ-18-R- 0058 is issued as a Request for Quotation (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-97 and Defense Federal Acquisition Supplement Publication (DPN) 20171228.

This acquisition is issued on an UNRESTRICTED, FULL AND OPEN basis under NAICS code 811219 and size standard is $20.5 M. The Government anticipates awarding a single award issued as Firm Fixed Price. This requirement is for a base year period and four (4) one year option periods. The requirement of this solicitation is to provide equipment maintenance of a Government owned Asteres ScriptCenter Pharmacy remote refill pick-up cabinet at Eisenhower Army Medical Center, Ft Gordon, GA. The Government owned Asteres ScripCenter Pharmacy remote refill cabinet equipment is used to dispense non-controlled, non-refrigerated refills on a 24/7 basis which allows patients to pick up refills at their convenience. All responsible sources may submit a quotation which shall be considered by the agency.

Quotes are due by 27 July 2018 at 12:00 pm EST. Questions must be submitted via email no later than 23 July 2018. Quotes and questions shall be submitted via email to valerie.j.deveaux.civ@mail.mil.

SALIENT FUNCTIONAL CHARACTERISTICS:

Must be Factory Trained certified technician for the systems listed in CLINs.

Proof of certification must be presented with bid.

ITEM NO. 0001 The requirements of this solicitation are for all parts, supplies, labor, transportation, personnel and materials necessary to perform scheduled and unscheduled maintenance and repair on the Government owned Astseres ScriptCenter at Eisenhower Army Medical Center, Ft Gordon, GA. Period of performance: Date of Award – 31 July 2019.

QTY: 1 UNIT: EACH UNIT PRICE: $________ TOTAL: $_________

ITEM NO. 0002 CONTRACT MANPOWER REPORTING (CMR)

Reporting period will be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year. The Contractor shall notify the Contracting Officer #s Representative (COR) by the 5th working day of November whether or not they have completed this report. If the COR is unavailable, the Contractor will notify the Contracting Office.

QTY: 1 UNIT: EA UNIT PRICE: ___________ TOTAL: ____________

BASE TOTAL $___________

ITEM NO. 1001 The requirements of this solicitation are for all parts, supplies, labor, transportation, personnel and materials necessary to perform scheduled and unscheduled maintenance and repair on the Government owned Astseres ScriptCenter at Eisenhower Army Medical Center, Ft Gordon, GA. Period of performance: 1 August 2019 – 31 July 2020.

QTY: 1 UNIT: EACH UNIT PRICE: $________ OPTION YEAR 1 TOTAL: $_________

mailto:valerie.j.deveaux.civ@mail.mil

ITEM NO. 1002 CONTRACT MANPOWER REPORTING (CMR)

each Government fiscal year and must be reported by 31 October of each calendar year. The Contractor shall notify the Contracting Officer #s Representative (COR) by the 5th working day of November whether or not they have completed this report. If the COR is unavailable, the Contractor will notify the Contracting Office.

QTY: 1 UNIT: EA UNIT PRICE: ___________ TOTAL: ____________

OPTION 1 TOTAL $___________

ITEM NO. 2001 The requirements of this solicitation are for all parts, supplies, labor, transportation, personnel and materials necessary to perform scheduled and unscheduled maintenance and repair on the Government owned Astseres ScriptCenter at Eisenhower Army Medical Center, Ft Gordon, GA. Period of performance: 1 August 2020 – 31 July 2021.

QTY: 1 UNIT: EACH UNIT PRICE: $________ OPTION YEAR 2 TOTAL: $_________

ITEM NO. 2002 CONTRACT MANPOWER REPORTING

each Government fiscal year and must be reported by 31 October of each calendar year. The Contractor shall notify the Contracting Officer #s Representative (COR) by the 5th working day of November whether or not they have completed this report. If the COR is unavailable, the Contractor will notify the Contracting Office.

QTY: 1 UNIT: EA UNIT PRICE: ___________ TOTAL: ____________

OPTION 2 TOTAL $___________

ITEM NO. 3001 The requirements of this solicitation are for all parts, supplies, labor, transportation, personnel and materials necessary to perform scheduled and unscheduled maintenance and repair on the Government owned Astseres ScriptCenter at Eisenhower Army Medical Center, Ft Gordon, GA. Period of performance: 1 August 2021 – 31 July 2022.

ITEM NO. 3002 CONTRACT MANPOWER REPORTING

each Government fiscal year and must be reported by 31 October of each calendar year. The Contractor shall notify the Contracting Officer #s Representative (COR) by the 5th working day of November whether or not they have completed this report. If the COR is unavailable, the Contractor will notify the Contracting Office.

QTY: 1 UNIT: EA UNIT PRICE: ___________ TOTAL: ____________

OPTION 3 TOTAL $___________

ITEM NO. 4001 The requirements of this solicitation are for all parts, supplies, labor, transportation, personnel and materials necessary to perform scheduled and unscheduled maintenance and repair on the Government owned Astseres ScriptCenter at Eisenhower Army Medical Center, Ft Gordon, GA. Period of performance: 1 August 2022 – 31 July 2023.

ITEM NO. 2002 CONTRACT MANPOWER REPORTING

each Government fiscal year and must be reported by 31 October of each calendar year. The Contractor shall notify the Contracting Officer #s Representative (COR) by the 5th working day of November whether or not they have completed this report. If the COR is unavailable, the Contractor will notify the Contracting Office.

QTY: 1 UNIT: EA UNIT PRICE: ___________ TOTAL: ____________

OPTION 4 TOTAL $___________

BASE + OPTIONS TOTAL $___________

Delivery Address Eisenhower Army Medical Center 300 East Hospital Road Ft Gordon, GA 30905

The following FAR Clauses and Provisions in their latest editions apply to this solicitation.

52.212-1 Instructions to Offers –Commercial Items JAN 2017

Addendum to FAR 52.212-1 Instructions to Offerors—Commercial Items

FAR 52.212-1 is hereby amended to reflect the changes shown below:

Para (b) Submission of offers

All offerors must be registered in the System for Award Management (SAM) prior to award, and lack of registration shall make an offer ineligible for award. Offerors may obtain information on registration Internet at https://www.sam.gov. Or the SAM Help desk at https://www.fsd.gov.

All questions shall be submitted via email no later than 1:30PM EST July 23, 2018 to valerie.j.deveaux.civ@mail.mil. Responses will be posted to the Federal Business Opportunities website. Proposals are being accepted via email only. All responsible sources should submit proposals to Valerie DeVeaux via e-mail: valerie.j.deveaux.civ@mail.mil by July 27, 2018 12:00 PM EST. (n) the non-Far Part 12 discretionary FAR, DFARS, AFARS and MEDCOM provisions included herein are incorporated into this solicitation either by reference or in full text. If incorporated by reference, see provision 52.252-1 for locations where full text can be obtained.

Cover email shall include: Data Universal Numbering System (DUNS) / CAGE Code, Point of contact for individual authorized to enter in to discussions to include phone and email.

https://www.sam.gov/ https://www.fsd.gov/

All offers must request verification by email to Valerie DeVeaux Email:

valerie.j.deveaux.civ@mail.mil to confirm receipt of their proposal was received by the time specified in the solicitation. The Government will not be responsible for any failure of transmission or receipt of the offer, or any failure of the offeror to verify receipt of the emailed offer.

Instructions for the Preparation of Proposals

The technical information required for evaluation purposes shall not exceed 20 pages. Each page shall be numbered.

The proposal shall be prepared in two (2) separate volumes as indicated below.

• Volume I-Technical

• Volume II-Pricing

VOLUME I – TECHNICAL

The technical proposal, Volume I, shall be addressed in sufficient written detail for the Government to determine if the offeror understands this aspect of the Government’s requirement. The offeror shall address each factor separately, and shall provide sufficient narrative and supporting data for each factor. Lack of any of these significant capabilities shall be considered sufficient cause for the proposal to be determined unacceptable. The Technical Proposal shall provide sufficient detail for the Government to determine whether the proposal acceptably meets the requirements of the solicitation. Statements that the offeror understands, can or will comply with all specifications, or statements paraphrasing the specifications of parts thereof, or phrases such as “standard procedures will be used” or “well-known techniques will be used” will be considered unacceptable. The technical proposal shall provide a narrative and supporting data with the following sections organized separately so that the evaluation factors listed below are included.

VOLUME II – PRICING

Assessment of price reasonableness based on comparison to market prices.

a. The offeror shall submit proposed pricing for all subcontract Line Item Numbers (subCLINs) identified in the Request for Proposal, unless otherwise noted. The offeror shall limit their unit and extended prices to two (2) decimal places (example: $158.03).

b. The offeror shall submit pricing totals for the base period and option years individually, as well as a grand total.

CLAUSES INCORPORATED BY REFERENCE

52.203-2 Certificate of Independent Price Determination APR 1985 52.203-11 Certification and Disclosure Regarding Payment

To Influence Certain Federal Transactions

SEP 2007

52.204-16 Commercial and Government Entity Code Reporting

JUL 2016

52.211-6 Brand Name or Equal AUG 1999

52.222-22 52.222-46

Previous Contracts And Compliance Reports Evaluation of Compensation for Professional Employees

FEB 1999

FEB 1993

52.223-1 52.225-25

Bio Based Product Certification Prohibition on Contracting with Entities Engaging In Certain Activities or Transactions Relating to Iran-Representation and Certification

MAY 2012

OCT 2015

Incorporated by Full Text

52.209-2

52.209-7

Prohibition on Contracting with Inverted Domestic Corporations-Representations Information Regarding Responsibility Matters

NOV 2015

JUL 2013

52.209-11

52.215-20

Representation by Corporations Regarding Delinquent Tax Liability or A Felony Conviction Under Any Federal Law Requirements For Certified Cost or Pricing Data and Data Other Than Certified Cost or Pricing Date (OCT 2010) Alternative IV (OCT 2010)

FEB 2016

52.216-1 Type of Contract: Firm Fixed Price APR 1984 52.222-25 52.233-2

Affirmative Action Compliance Service of Protest

APR 1984

SEP 2006

52.252-1 (FEB 1998), Solicitation Provisions Incorporated by Reference: The full text of a solicitation provision may be accessed electronically at this/these address (es):

www.farsite.hill.af.mil or www.arnet.gov/far.

52.252-5, Authorized Deviations in Provisions (APR 1984): (b) the use in this solicitation or contract of any DoD FAR Supplement (48 CFR Chapter 2) provision with an authorized deviation is indicated by the addition of “(DEVIATION)" after the name of the regulation.

252.203-7005 Representation Relating to Compensation of Former DOD

Officials

NOV 2011

252.204-7008

252.204-7011 252.213-7000

252.215-7007 252.215-7008 252.222-7007 252.225-7020 252.225-7035

Compliance With Safeguarding Covered Defense Information Controls Alternate Line-Item Structure Notice to Prospective Supplies on Use of Past Performance Information Retrieval System-Statistical Reporting in Past Performance Evaluations Notice of Intent to Resolicit Only One Offer Representation Regarding Combating Trafficking in Persons Trade Agreements Certificate Buy American Free Trade Agreements-Balance of Payments Program Certificate-Basic

OCT 2016

SEP 2011

JUN 2015

JUN 2012

OCT 2013

JAN 2015

NOV 2014

NOV 2014

http://www.farsite.hill.af.mil/ http://www.arnet.gov/far

52.212-2

Evaluation –Commercial Items

OCT 2014

Addendum 52.212-2 (LPTA):

Paragraph (a) replaced with the following:

Award will be made using the lowest price technically acceptable (LPTA) source selection process. Award will be made to the responsible offeror on the basis of the lowest evaluated price of proposals meeting or exceeding the acceptability standards for non-cost factors. Award may be made without discussions with offerors (except communications conducted for the purpose of minor clarification). Therefore, each initial offer should contain the offeror's best terms from a technical and price standpoint. However, the Government reserves the right to conduct discussions if it is later determined by the contracting officer to be necessary.

The Government will award a Firm Fixed Price contract resulting from this solicitation to the responsible Offer whose offer conforming to the solicitation will be the most advantageous for the Government, price and other factors considered. In order to be considered for award, an Offeror must receive an Acceptable rating in all factors. The following factors shall be used to evaluate:

Technical and Price

Award will be made based on lowest price, technically acceptable proposal.

(a) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced.

Evaluation of options shall not obligate the Government to exercise the option(s).

(b) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contractor without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

FACTOR: 1 TECHNICAL

Training Certification - Provide in writing, documentation of your company certification to provide maintenance of Government owned equipment listed in CLINs.

Technical will be evaluated as either Acceptable or Unacceptable. Best value is expected to result from selection of the technically acceptable proposal with the lowest evaluated price.

Definitions are as follows:

ACCEPTABLE: To be rated acceptable, the offeror's technical proposal must demonstrate it can meet all specifications and testing requirements.

UNACCEPTABLE: A technical proposal that fails to demonstrate it can meet one or more requirements will be determined unacceptable.

FACTOR II: PRICE

Price will be evaluated separately from Technical and will be evaluated for fairness and reasonability. The offeror shall complete the CLIN structure with a total cost covering a base period and three option years. This information will be used to assist in the price analysis as required by FAR 15.404-1(b).

52.212-3 Offeror Representations and Certifications--Commercial Items (JAN 2017) Alternate I OCT 2014

52.212-4 Contract Terms and Conditions--Commercial Items JAN 2017

52.212-4 ADDENDUM

(w) the non-FAR Part 12 discretionary FAR, DFARS, AFARS, and Local clauses herein are incorporated into this contract either by reference or in full text. If incorporated by reference, see clause 52.252-2 for locations where full text can be found.

52.203-3 Gratuities APR 1984 52.203-6 Restrictions on Subcontractor Sales to the

Government-Alternate I

SEP 2006

52.203-12 Limitation on Payments to Influence Certain Federal Transactions

OCT 2010

52.203-17 Contractor Employee Whistleblower Rights and Requirement to Inform Employees of Whistleblower Rights

APR 2014

52.204-4 Printed or Copied on Double-sided Post Consumer Fiber Content Paper

MAY 2011

52.204-10 Reporting Executive Compensation and First-Tier Subcontract Awards

OCT 2016

52.204-18 Commercial and Government Entity Code Maintenance

JUL 2016

52.209-6

52.209-9

52.219-9

Protecting the Government's Interest When Subcontracting With Contractors Debarred, Suspended, or Proposed for Debarment Updates of Publically Availability Information Regarding Responsibility Matters Small Business Subcontracting Plan

JUL 2013

JAN 1999

52.222-3 52.222-19

Convict Labor Child Labor-Cooperation With Authorities and Remedies

JUN 2003

JAN 2014

52.222-21 Prohibition Of Segregated Facilities APR 2015 52.222-26 Equal Opportunity SEP 2016 52.222-35 Equal Opportunity For Veterans OCT 2015 52.222-36 Equal Opportunity for Workers with Disabilities JUL 2014 52.222-37 Employment Reports on Veterans OCT 2015 52.222-50 Combating Trafficking in Persons MAR 2015 52.222-54 Employment Verification OCT 2015 52.223-2 Affirmative Procurement of Bio based Products

Under Service and Construction Contracts

SEP 2013

52.223-3 Hazardous Material Identification and Material Safety Data

JAN 1997

52.223-5 Pollution Prevention and Right-to-Know Information

MAY 2011

52.223-18 Encouraging Contractor Policies To Ban Text Messaging While Driving

AUG 2011

52.224-1 Privacy Act Notification APR 1984 52.224-2 Privacy Act APR 1984 52.225-13 Restrictions on Certain Foreign Purchases JUN 2008 52.228-5 Insurance—Work on A Government Installation JAN 1997 52.232-33 Payment by Electronic Funds Transfer--System for

Award Management

JUL 2013

52.232-39 Unenforceability of Unauthorized Obligations JUN 2013 52.232-40 Providing Accelerated Payments to Small Business

Subcontractors

DEC 2013

52.233-3 Protest After Award AUG 1996 52.233-4 Applicable Law for Breach of Contract Claim OCT 2004 52.237-2 Protection Of Government Buildings, Equipment, And Vegetation

APR 1984

52.242-5 52.242-13

Payment to Small Business Subcontractors Bankruptcy

JAN 2017

JUL 1995

252.203-7000 Requirements Relating to Compensation of Former

DoD Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights

SEP 2013

252.204-7003

252.209-7004

252.219-7003

Control Of Government Personnel Work Product

Subcontracting With Firms That Are Owned Or Controlled By the Government of A Country That is A State Sponsor of Terrorism Small Business Subcontracting Plan (DOD Contracts)

APR 1992

MAR 2016

252-225-7002 252.225-7012 252.225-7021

Qualifying Country Sources as Subcontractors Preference for Certain Domestic Commodities Trade Agreements

AUG 2016

FEB 2013

SEP 2016

252.225-7048 252.226-7001

Export-Controlled Items Utilization of Indian Organizations, Indian-Owned Economic Enterprises, And Native Hawaiian Small Business Concerns

JUN 2013

SEP 2004

252.232-7003 Electronic Submission of Payment Requests and Receiving Reports

JUN 2012

252.232-7006 Wide Area Workflow Payment Instructions MAY 2013 252.232-7010 Levies on Contract Payments DEC 2006 252.243-7001 Pricing of Contract Modifications DEC 1991 252.243-7002 Requests for Equitable Adjustments DEC 2012

Incorporated in Full Text

52.209-10 Prohibition On Contracting With Inverted Domestic

Corporations

NOV 2015

(End of clause)

52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days before contract expires.

52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 60 months

52.219-28 Post Award Small Business Program Rerepresentation JUL 2013

52.222-40

Notification of Employee Rights Under the National Labor Relations Act

DEC 2010

52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address (es):

www.farsite.hill.af.mil.

(End of clause)

52.252-6 AUTHORIZED DEVIATIONS IN CLAUSES (APR 1984)

(a) The use in this solicitation or contract of any Federal Acquisition Regulation (48 CFR Chapter 1) clause with an authorized deviation is indicated by the addition of "(DEVIATION)" after the date of the clause.

(b) The use in this solicitation or contract of any DoD FAR Supplement (48 CFR Chapter 2) clause with an authorized deviation is indicated by the addition of "(DEVIATION)" after the name of the regulation.

252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting

OCT 2016

252.204-7015 Disclosure of Information to Litigation Support Contractors

MAY 2016

252.244-7000 Subcontracts for Commercial Items and Commercial Components

JUN 2013

252.247-7023 252.247-7024

Transportation of Supplies by Sea-Basic Notification of Transportation of Supplies By Sea

APR 2014

MAR 2000

End of Additional FAR and DFARS clauses

Incorporated in Full Text

52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders—Commercial Items (Deviation 2013-O0019)

JAN 2017

IRAPT- Invoice, Receiving, Acceptance and property Transfer-formerly known as WAWF

HIPPA-Health Insurance Portability and Accountability Act (7 July 2014)

TFMC-Tobacco Free Medical Campus http://www.farsite.hill.af.mil/

LEIE (October 2015)

PERFORMANCE WORK STATEMENT (PWS)

ScriptCenter – Asteres Inc.

Main Outpatient Pharmacy Lobby Dwight D. Eisenhower Army Medical Center (DDEAMC), 300 East Hospital Road, Fort Gordon, Georgia 30905

1. GENERAL: This is a non-personnel services contract to provide support and maintenance services for the Main Outpatient Pharmacy, Dwight D. Eisenhower Army Medical Center (DDEAMC), Fort Gordon, Georgia 30905. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform scheduled and unscheduled maintenance to include parts, and labor on the ScriptCenter, serial number 1028, ECN: 031681 located in Main Outpatient Pharmacy lobby of DDEAMC as defined in this Performance Work Statement except for those items specified as government furnished property and services. Contractor shall perform an extended preventative maintenance during the base year which will have the ScriptCenter up to date and allow for 5 years of maintenance services. The contractor shall perform to the standards in this contract.

1.2. Background: Providing quality walk-in medical care through an automated pharmacy system, increasing productivity while reducing the stress and improving the overall patient care experience.

1.3. Objectives:

1.3.1. Support for Covered System

1.3.2. Maintenance and Parts

1.3.3. Software Updates

1.4. Scope:

1.4.1. The contractor shall provide all necessary trained experienced personnel, labor, tools, diagnostic equipment and software, material, supplies, transportation, parts and equipment, excluding expendable items to perform repair support of the covered system.

1.4.2. Service shall consist of unlimited repair calls, telephone and remote diagnostic testing during normal duty hours for the covered system between normal duty hours.

1.4.3. Contractor shall provide Customer the means to report issues during off hours, which will be addressed when customer service arrives. Issues that are not resolved through telephone and/or remote support should require Contractor to send field service technicians on site by the end of the following business day

1.4.4. Contractor shall provide on-site field service as necessary to keep covered systems and software interface performing substantially in accordance with the material specifications of the applicable training guides and requirements documents.

1.4.5. The contractor shall notify the Department of Pharmacy Contracting Officer’s Representative or Alternate Contracting Officer’s Representative, DDEAMC, Building 300, Room 3G-03 upon any visit on site.

1.4.6. After Duty Hours: Contractor shall report to the Administrative Officer of the Day (AOD) at the front desk of the hospital to be escorted to the appropriate work area.

1.4.7. The contractor shall provide qualified and trained field service technicians to service the covered system.

1.4.8. The contractor shall provide in writing on the contract start date, the name and telephone number of a primary and alternate individual to act as their representative to be responsible for the coordination of the contract with the Government. The contractor’s designated representative shall be the point of contact with the Government and shall have the authority to act or make decisions for the contractor on all matters pertaining to the contract between 7:30am – 6:00pm, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The Contracting Officer’s Representative or Alternate Contracting Officer’s Representative shall be notified in writing within 72 hours, whenever changes are made to the representative.

1.5. Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and one (4) 12-month option years.

1.6. Quality Control/Quality Assurance:

1.6.1. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor assures that the work complies with the requirement of the contract. The Quality Control Plan (QCP) is to be delivered within 30 days after contract award, three copies of a comprehensive written QCP shall be submitted to the KO and COR within five (5) working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to QC system.

1.6.2. Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Holidays: Contractor is not required to perform services on holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4. Hours of Operation: The contractor shall be responsible for conducting business, between the hours of 7:30 am – 6:00 pm Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor shall not be reimbursed when the government facility is closed for the above reasons.

The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. Place of Performance: The work to be performed under this contract will be performed at Main Outpatient Pharmacy Lobby Dwight D. Eisenhower Army Medical Center (DDEAMC), 300 East Hospital Road, Fort Gordon, Georgia 30905.

1.6.6. Security Requirements: Security level not applicable. Please refer to Antiterrorism / Operations Security Review Cover Sheet included in packet.

1.6.7. PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.1. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.1.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying.

When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.1.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.2. Lock Combinations. Not Applicable

1.6.8. Special Qualifications:

1.6.8.1. AT Level I Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

http://jko.jten.mil.

1.6.8.2. Access and General Protection/Security Policy and Procedures: This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.8.3. iWATCH Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.6.8.4. OPSEC Training: Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.6.8.5. Information Assurance (IA) and/or Information Technology Training (IT): All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.6.8.6. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel shall wear a vendor identification badge at all times when performing services at the Government site. Identification badges shall be worn in a clearly visible area of the FSE’s outer garment. The badge will be furnished at the Security Office room 2G-04, second floor hospital entrance, during duty hours and by the Administrative Officer of the Day (AOD) after duty hours.

1.6.8.7. Army Training Certification Tracking System (ATCTS): All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.8.8. Threat Awareness Reporting Program: For all contractors with security clearances.

Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

1.6.8.9. For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014- 05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.9. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

2. SPECIFIC TASKS:

2.1. Basic Services. The contractor shall provide services for covered system in accordance with this PWS.

2.2. Replacement Parts:

2.2.1 The contractor shall have ready access to unique and/or high mortality replacement parts.

All parts supplies shall be compatible with the covered system.

2.2.2 All replacement parts shall become the property of the Government and the replaced malfunctioning part shall become the property of the contractor.

2.2.3 Freight, postage and storage charges associated with shipment and receipt of replacement parts and the return of workable or defective parts shall be the responsibility of the contractor.

2.2.4 The contractor shall use only new or reconditioned parts for which the quality is equal to or better than the Original Equipment Manufacturer (OEM’s) original part. Any parts provided by the contractors that are considered by the OEM to be substandard may be replaced at the contractor’s cost. When discrepancies occur, the Contracting Officer’s Representative or Alternate Contracting Officer’s Representative will make the final determination about whether a replacement part is of equal or better quality.

2.2.5 The contractor shall provide all replacements and service necessary to restore the equipment to 100% operational condition as specified by the OEM.

2.3. Coordination for Scheduled and Unscheduled Services:

2.3.1. Preventive maintenance shall be performed in accordance with the manufacturer’s specifications during the specified month. The contractor shall coordinate 15 days in advance with the Contracting Officer’s Representative or Alternate Contracting Officer’s Representative, Department of Pharmacy, (706) 787-8042/8044 for preventive maintenance, certification, and calibration requesting approval for time and duration of the service. The service technician shall provide online/internet support (IF APPLICABLE) within twenty-four (24) hours of notification.

Government request for remedial repairs will be placed telephonically by the contracting officer or his/her designated representative to the contractor’s POC.

2.3.2. The contractor’s response to requests for remedial repairs may include a telephone consultation between the equipment user/operator or Government’s Service Technician and a contractor’s Field Service Engineer (FSE). The purpose of this telephone consultation shall be:

(a) To determine the most likely cause of the problem, (b) To determine if resolution of the problem requires the dispatch of an FSE. If contractor’s FSE is required on site, the contractor’s FSE shall have 24 hours to be on-site commencing from the time of notification by the Contracting Officer’s Representative. The unit must be restored fully operational within 72 hours of notification by the Contracting Officer’s Representative, (c) To identify replacement parts that may be required in order to return the equipment to 100% operating condition, per OEM specifications, (d) The Government and the contractor will exchange hazard communication information before the commencement of any repair and (e) The contractor will comply with the OSHA lockout/tagout standard while performing maintenance on electrical equipment.

2.4. Scheduled/Unscheduled Maintenance Documentation:

2.4.1. All scheduled and unscheduled maintenance shall be documented on a service report.

This form will be furnished within 5 working days after completion of service to the Department of Pharmacy Contracting Officer’s Representative.

2.4.2. The contractor shall prepare a service report for each job performed. During duty hours, the service report will be provided to the COR, if available, or his/her representative in the Department of Pharmacy, Building 300, Room 3G-03. After duty hours, the service report will be provided to the AOD at the front desk, DDEAMC. The service reports shall include the following information as a minimum: (a) Government contract number, (b) Equipment identification data, (c) System nomenclature, room number, location, model and serial number,

(d) Purpose of service (scheduled service or unscheduled service call), (e) Start date/time and completion date/time, (f) Description of defect and corrective action taken, (g) List of parts and cost. Total cost of service to include labor, travel, and parts and (h) Explanations of any deferred or delayed repair action with an estimated get well date.

2.5. Equipment Modification/Alteration/Upgrades:

2.5.1. The contractor shall perform/incorporate only OEM specified modifications, alterations, and upgrades. Approval shall be obtained from the Contracting Officer’s Representative or Alternate Contracting Officer’s Representative prior to the contractor’s installation of the modification, alteration, or upgrade.

2.5.2. The contractor shall perform or cause to be performed all OEM field modifications and safety alert inspections.

2.5.3 The contractor shall maintain contact with the OEM to determine the requirement for field modifications and to ensure these field modifications are in accordance with the time schedule established by the OEM.

2.5.4. The contractor shall inform the Contracting Officer’s Representative or Alternate Contracting Officer’s Representative of minor or routine OEM software upgrades when they become available.

2.5.5. Hardware and software changes not supported by the OEM are not authorized.

2.6. Contractor Reporting Requirements: The Contractor’s representative shall sign in and out at the Department of Pharmacy, Room 3G-03Building 300. In the event that the contractor performs service beyond the normal duty hours, he must sign-in and out with the Administrative Officer of the Day (AOD) at the information desk located on the main floor in the front lobby.

2.7. Contractor Management Reporting (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year.

Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

Quality Assurance Surveillance Plan (QASP) For Asteres Inc.

(ScriptCenter)

The following minimum Quality Assurance Surveillance Plan applies. The Government may modify inspection methods in accordance with site specific requirements.

PERFORMANCE

OBJECTIVE

PERFORMANCE

STANDARD

REF PWS METHOD OF

ASSESMENT

Contractor will provide technical support by telephone and remote diagnostic testing Monday – Friday 7:30am to 6:00pm Eastern Time, excluding national holidays and weekends.

Comply initially and as required 100% of the time.

1.4.1.-1.4.3. COR Review

Contractor will submit invoices in iRAPT formally WAWF as a 2-n-1 invoice.

Comply initially and as required 100% of the time.

2.7 COR Review

Contractor will provide on-site field service as necessary by the end of the next business day.

Comply initially and as required 100% of the time.

1.4.3 – 1.4.4 COR Review

Standard Measurement Excelle

99% to 100% Excellent

96% to 98% Very Good

95% Satisfactory

91% to 94% Marginal

90% or Less Unsatisfactory