Amendment_02.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

14.1 The purpose of this amendment is to change the follow ing statement FROM:

The vendor to have at least 5 Local Avaya CS1000 Certified Maintenance Engineers available for Local dispatch w ithin the area that are certified in the CS1000, CallPilot and Meridian platform.

TO

The vendor shall have Local Avaya CS1000 Certif ied Maintenance Engineers available for Local dispatch w ithin the area that are certified in the CS1000, CallPilot and Meridian platform.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 4

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 17-Sep-2017

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X W91RUS-17-R-0023

X 9B. DATED (SEE ITEM 11)

12-Sep-2017

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

17-Sep-2017

CODE

ACC-APG

2133 CUSHING ST.

BLDG 61801 RM 3212

FORT HUACHUCA AZ 85613

W91RUS 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W91RUS-17-R-0023

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

GOVERNMENT REQUIREMENTS

NEC‐Fort Hunter Liggett needs the following for maintenance for the telephone switches at both Fort Hunter Liggett (FHL) and Camp Parks (PRFTA), CA.

Support requests are prioritized upon receipt as follows:

‐ Priority 1 Response (SLO) Service Level Objective: 1 hour 24X7 – if provided remote access, otherwise, will dispatch to next available field engineer.

‐ The Supported Product is totally out of service with no acceptable work around resulting in a loss of service affecting all users at a single site.

Priority 2 Response SLO: 2 hours 24X7 – if provided remote access, otherwise, will dispatch to next available field engineer.

‐ The Supported Product is operating with reduced functionality causing significant impact to either Fort Hunter Liggett or Camp Parks’ business operations, or the loss of service impacting more than twenty‐five percent (25%) of all users at a single site. Product alarms identified as major alarms by Remote Monitoring platform. The vendor needs to be a Diamond Vendor (Avaya's highest level). The vendor must have certifications in both Avaya CS1000 Platform, CallPilot and Meridian Voicemail. The vendor shall to have at least 5 Local Avaya CS1000 Certified Maintenance Engineers available for Local dispatch within the area that are certified in the CS1000, CallPilot and Meridian platform. The vendor must have a Spare parts Depot that CS1000M, CallPilot and Meridian hardware in stock within 160 miles. The vendor must be able to Provide 24x7x365 Remote Monitoring on the Nortel CS1000 PBX Platform.

Priority 3 Response SLO: 4 Business Hours – if provided remote access, otherwise, will dispatch to next available field engineer.

‐ The Supported Product is operating with reduced functionality causing little or no impact to the FHL or Camp Parks’ business operations, or the loss of service to less than twenty‐five (25%) of all users at a single site. Product alarms identified as minor alarms by Remote Monitoring platform.

Priority 4 Response SLO: End of next business day Informational Only requests or Moves, Adds, Changes (MAC) orders scheduled.

2. REQUIREMENT OF MANUFACTURER SUPPORT CONTRACT

Access to manufacturer escalation support and access to patches and software for the covered systems is contingent upon purchase and maintenance of a Manufacturer Support Contract. If no manufacturer support exists, Vendor support will be best effort for escalations or issues that require software patching or upgrades.

3. SCOPE OF MAINTENANCE SERVICES

‐ Remedial Service. Vendor will perform remedial maintenance services for covered equipment upon request by the customer in order to restore malfunctioning component parts to proper working order.

‐ Personnel. Maintenance or service work is to be performed by Vendor authorized personnel only.

‐ Support Hours. Unless otherwise agreed to, FHL and Camp Parks remote NOC support shall be available 24 hours per day, 7 days a week for all Priority 1 and Priority 2 coded support tickets. For all Priority 3 repair and Priority 4 MAC requests, FHL and Camp Parks support will be available from 8:00 A.M. to 5:00 P.M., FHL and Camp Parks site local time, Monday through Friday, excluding holidays as designated by Vendor.

‐ Alarm Monitoring. Vendor will not be monitoring the system due to Remote Access restrictions ‐ Technician dispatch and Part replacement. Vendor will coordinate dispatch of support personnel to support ‐ Troubleshooting and the delivery and replacement of any covered part found to be defective based on the service quoted.

(End of Summary of Changes)