A01-_FY16-Dugway-Apr2016-LMR-SOW.docx

Statement of Work 24 February 2016 Dugway Proving Grounds, Utah For a Maintenance Contract for a Motorola 7.11 ASTRO 25 LMR System

1.0 Scope:

BRS Dugway Proving Grounds (DPG) requires the continuation of maintenance support on the existing Motorola 7.11 Astro 25 Land Mobile Radio (LMR) System. This will include all infrastructure of the main Master Site, Three remote RF sites, Three System Management Terminals (SMT), Eight MCC7500 Dispatch Console positions and one IP-Based Voice Logging Recorder subsystem.

2.0 Project Overview:

The vendor shall provide all equipment and services in support of the program.

The vendor will provide the current existing services and include maintenance support for the system described in these requirements statement.

• Note: The vendor shall address each of the following paragraphs in this document in their proposal. Any items that are not specified in this document but are considered value-added to the government should be listed as options in the vendor’s proposal.

3.0 Lifecycle System Maintenance and Limited System Management BRS Dugway requires the continuation of maintenance support on the Dugway Proving Grounds Trunked Radio System. The vendor capabilities and the services provided must meet the requirements listed in the following sections.

• The vendor shall explain how they will provide maintenance support as requested.

• The vendor shall provide an annual price that incorporates all of the System Maintenance Service requirements specified below for the first year plus pricing for two additional Option Years.

4.0 System Maintenance Service Requirements:

4.1 Infrastructure

• The vendor will provide maintenance coverage 24 hours per day, 7 days a week during the first year and for two option years for the BRS Dugway LMR infrastructure.

• In the event of major system failure and/or major site failure, the vendor shall respond within four hours after notification by DPG. In their proposal, the vendor shall define their criteria for major system failure and for major site failure.

• In the event of minor system failure, the vendor shall respond in eight hours after notification by DPG. In their proposal, the vendor shall define their criteria for minor system failure.

• The vendor will respond to non-emergency issues within 24 hours during standard business days.

4.2 On-Site Fixed Equipment Response and Repair to include Advanced Replacement:

• The vendor will replace and repair fixed infrastructure equipment at all DPG locations. Personnel hired by the vendor must be fully qualified to service, maintain, and install equipment according to the standards established by the equipment manufacturer.

• Board repair must be provided at the manufacturer’s authorized repair depot.

• Advanced replacement will supplement the governments stock and insure a unit is sent to the field within 24 hours.

4.3 Preventive Maintenance Inspection:

•Annually, the vendor must provide operational test and alignment on DPG infrastructure or fixed network equipment to ensure the equipment meets original manufacturer’s specifications. The vendor will remove any oil, dust, and or foreign substances from the equipment, clean filters, if applicable, and measure, record, align, and adjust the following applicable equipment parameters to the frequency and modulation outlined in the Rule and Regulations of the FCC. Preventive maintenance activities will be documented and available for review.

•Telephone Dispatch: The vendor is to provide a DPG approved process for dispatching qualified field personnel and must explain their documented process for prioritizing, escalating and assigning service calls and requests to local and field service personnel. This process must have the ability to notify DPG of events occurring during the existence of the issue.

•Access to Technical and Manufacturing Resources:

The vendor’s technical support staff shall have access authorized from DPG to the manufacturer’s system, software, and product engineering staff to supplement its problem solving capabilities in instances of unusual or complex problems.

4.4 General Support Requirements/ Repair Qualifications:

• Personnel hired by the vendor must be fully qualified to service, maintain, and install (if necessary) in a professional manner according the standards established by the equipment manufacturer and in accordance with the requirements of DPG.

•Regular Business Hours Help Line:

The DPG staff will provide a Help Desk function during regular business hours, Monday through Friday, 9 a.m.–5 p.m. MST, and for evenings and weekends for user support questions. Vendor will assist DPG staff in support of Customer Satisfaction issues, and user support questions relating to equipment features, functions, and software applications for radio communications.

•800 Hot Line:

The vendor must provide technical assistance 24 hours per day, 7 days per week, and 365 days a year. The line will be manned with system support engineers and technical consultants able to troubleshoot issues that exist within the infrastructure. The service shall be consistent and compatible with the type and level of systems and technology used by DPG’s wide-area LMR system.

· The vendor will provide a dial in access path and equipment so that the vendor can see the system and all associated equipment and assist troubleshooting procedures with customer or vendor maintenance personnel. The line will be available 24/7 and connected when an issue arises that needs technical support.

•Resource Locations:

The vendor must have field technical resources and qualified, authorized small businesses located in the proximity to the DPG installation.

•Test Equipment:

The vendor will have sufficient appropriate test equipment to ensure swift and effective adjustment and repair of radios and fixed equipment. Test equipment must meet all requirements of the FCC, manufacturer’s recommendations, and must be available for inspection by DPG.

The vendor will provide a dial in access path and equipment so that the vendor can see the equipment and assist troubleshooting procedures with customer or vendor maintenance personnel. The line will be available 24/7 and connected when an issue arises that needs technical support.

4.5 Technical Specifications:

Infrastructure

1) NEC-Building 4132 Master Site 1-SMT, 1 Logging Recorder and all associated Master site infrastructure to include 2 Microwave transmissions from 4132 to Sapphire Mt and form 4132 to Cedar Mt (Top Site).

2) Sapphire Mountain RF Site 5 channels and all associated equipment on site

3) Cedar Mountain RF Site 6 Channels and all associated equipment on site

4) Five Mile Hill RF Site 5 Channels and all associated equipment on site

5) 8 each MCC 7500 Operator Console Positions located in 6 locations to include all associated equip with each

- Two located at Range Control Building 4531 -Two located at Mission Control Center Building 4531 (Rooms 128 and 134) -One located at Fire Building 5212 -One located at Police Building 5237 -One located at MAAF building 4038 -One located at Security building 4515

6) NEC Building 5470 1-SMT and all associated equipment on site to include Router, Network Switch, PC, Printer and Fiber-Ethernet Converter.

7) NEC Building 9308 (V-Grid) 1-SMT and all associated equipment on site

8) NEC Building 5444 RF Site 5 Channels and all associated equipment on site to include playback station

9) All playback stations located on Post to include but not limited to Bldgs:

4038, 4515, 5237, 4531, 4541, 4026 and 5212.

10) Backup Repeaters to include but not limited to locations at 5237, 4531, 4038.

4.6 Required Services:

Dispatch Service Onsite Infrastructure Response Infrastructure repair Advanced Replacement for Infrastructure Repair Local Radio Support Technical Support Network Preventative Maintenance NICE Gold Maintenance Pre-Tested Software Subscription eCase Management Motorola Patch Maintenance