Draft_PWS.docx

PERFORMANCE WORK STATEMENT

Osan Air Base Outdoor Swimming Pool

1. GENERAL: This is a non-personnel services contract to provide management, lifeguards, and support personnel for access control and cleaning of Osan AB Outdoor Defense Swimming Pool. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Scope of Work: Contractor shall provide management, lifeguards, and support personnel for access control and cleaning of Osan AB Outdoor Defender Swimming Pool, located at building #1416. All services provided shall adhere to Air Force Occupational Safety and Health Standards (swimming pools, spas, and hot tubs and bathing areas) 48-14, Air Force Instruction Outdoor Recreation Programs for Swimming and Aquatics 34-110, 51st Force Support Squadron Instruction for Outdoor Recreation Swimming Pool Program 34-105.

1.2. Period of Performance:

1.3. Hours of Operation for Pool: Contractor personnel must report to duty in sufficient time to ensure the facility is ready and open for customers at the below times and shall not depart for the day until facility is cleaned and secured. Normally 30 min. prior to opening and 30 min. after closing is sufficient.

1.3.1. Defender Outdoor Pool Complex:

a. Open Memorial Day Weekend – Labor Day Weekend

b. Monday, Tues, Thurs, Friday 0800-1900

c. Sat, Sun, US Holidays, and down days 1130 - 1830

d. Closed – Wednesdays

1.3.2. After Hour Pool Parties and/or Special Events: The Contractor shall provide After Hour Pool Parties and/or Special Events scheduled outside of operation hours. Whenever events are scheduled, the Contracting Officer will issue a Delivery Order prior to the day of event. The Contractor shall propose rates under the Contract Line Number X002 for each Job, one (1) Job equals one (1) event which is a maximum of three (3) hours per event.

a. 1 – 50 attendees per event

b. 51-100 attendees per event

c. 101-150 attendees per event

1.4. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor assures that the work complies with the requirements of the contract. The contractor is required to submit a written QCP within two (2) weeks after the award to the Contracting Officer (CO) and Contracting Officer’s Representative (COR). An updated QCP shall be submitted to the KO and COR within five (5) working days as changes occur. For any changes to the original QC plan the Contractor shall receive the KO’s acceptance in writing of any proposed change to his QC system.

1.5. Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6. Contractor Personnel and Responsibilities:

Minimum Pool Personnel Requirements:

(1) One Contract/Pool Manager

(1) One Lead Lifeguard

(3) Three Lifeguards (1 minimum of 2 must also hold American Red Cross Water Safety Instructor certificates)

1.6.1. The Contractor shall provide a full time on-site manager who shall be responsible for overseeing the work performance. The Contract/Pool Manager (CM) shall be designated in writing to the Contract Officer Representative. The Contract Manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Contract/Pool Manager shall be available during normal duty hours to meet at Osan AB with government personnel designated by the Contracting Officer to discuss problem areas. After normal duty hours, the manager shall be available within one (1) hour. Positions shall at no time be vacant. The Contract/Pool Manager is required to be on duty if one pool is open, but shall supervise pool operations when open. The Contract/Pool Manager shall have minimum five (5) years of experience in management in pool facilities, lifeguard qualifications training, pool maintenance, and water quality standards. The Contract/Pool Manager must be able to read, write, speak, and understand English. The Contract/Pool Manager shall have a current and valid American Red Cross Lifeguard Certification which include American Red Cross CPR/AED and First Aid Certification.

1.6.2. A minimum of two lifeguards shall be on duty and in the facility at all times during all assigned operational hours to include lap and recreation swim periods. One lifeguard must be on and at their assigned stations (chair stand or deck patrol) during these swim periods. Staff levels shall accommodate lifeguard breaks and rotations. Rotate lifeguards off their station or give them a break (not to exceed 10 minutes) every hour during recreational swim times. Add lifeguards when the minimum required lifeguards cannot safely supervise the number of swimmers especially when groups of children are present in the facility. Note: Have at least one lifeguard on duty for every 50 swimmers to include squadron physical training (PT) and swim lessons.

1.6.3. Contractor/Pool Manager shall provide personnel responsible for checking ID cards at the entrance of the pool and shall be required to be on duty during operation hours, to ensure that only authorized users gain access to the facility. The ID checker shall be lifeguard certified as for emergency situations. The ID card checker shall possess the ability to speak and understand the English language.

1.6.4. Contractor shall provide personnel necessary to assure that sanitary conditions are maintained in pools, pool deck, bathhouses, and fifty feet outside facility perimeter.

1.6.5. A full time manager shall be on duty and present at the Defender Pool during all operating hours to ensure pool and safety protocols are followed; they shall also be responsible to ensure the water-testing and swim tests are performed.

1.6.6. A Lead lifeguard shall be on duty while the manager is absent to ensure all rules and regulations are adhered to.

1.6.7. Duties and responsibilities of lifeguards:

a. All lifeguards shall possess the ability to speak, read, and write the English language.

b. Watch the assigned area of responsibility. Act quickly and efficiently, creating as little disturbance as possible.

c. Administer swim tests following established pool rules and policy.

d. Use one long whistle blast to notify other guards and staff of a potential emergency. Another lifeguard shall then cover the lifeguard’s area of responsibility.

e. Comply with and ensure that all lifeguards understand the requirements of paragraph 2, Lifeguard Emergency Action Plan shall be provided by government.

f. Prevent accidents through enforcement of all policies.

g. Maintain the pool deck, clean deep gutters, bathhouse, and assist in cleaning surrounding pool area.

h. Vacuum pool daily, scrub pool bowl daily, complies with pool opening and closing procedures.

i. Enforce and adhere to all rules and regulations of the pool.

j. Maintain an acceptable appearance at all times in both uniform and personal hygiene. Lifeguard uniform must be worn at all times during duty hours.

k. Keep pool area and facility area clean and tidy at all times.

l. Teach group and private swim lessons as assigned.

1.6.8. Sanitation Inspections: In addition to inspections of contractor performance by the COR, medical public health personnel assigned by the installation director of Military Public Health (MPH) shall also inspect for compliance with sanitary standards published in AFSOH 48-14. Sanitary deficiencies require immediate correction. The MPH may shut down the facility until the contractor restores sanitary standards.

1.6.9. Waste Management: Contractor shall assist the government by complying with the base’s recycling program. This may require segregating reusable/recyclable waste materials by type. Government will retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) shall be collected by the contractor and disposed of in government furnished dumpsters. All Hazardous Material Pharmacy (HAZMART) materials brought on the base shall be coordinated through HAZMART pharmacy.

1.6.10. Alcohol and Drugs: The use of alcoholic beverages and illegal drugs by contractor personnel while on duty is strictly forbidden. The contractor shall immediately remove any employee who is under the influence of alcohol or drugs and notify the government accordingly.

1.6.11. Smoking: Smoking cigarettes, electronic cigarettes, or use of any tobacco product (chewing tobacco, snuff, dipping tobacco, etc.) can only be used in official, marked, designated tobacco areas. The closest to the swimming pool is at the Bowling Center parking lot.

1.6.12. Cell Phones & Mobile Devices: Cell Phones and Mobile Devices shall not be used at any time by on-duty Lifeguard personnel. These devices must be stored in a locker, bag, or other appropriate area so as not to interfere with surveillance duties. These may be used when the personnel is on an observed break.

1.6.13. Loitering: Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from facilities. Furthermore, sleeping in not authorized in any work or patron area at any time by contract employees.

1.6.14. Removal of Contractor Employees: All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation shall abide by all security regulations of the installation. The government reserves the right to direct the removal of an employee for misconduct or security reasons. This action does not relieve the contractor from total performance of the contract tasks specified herein.

1.6.15. Visits by VIPs and Inspection Teams: VIPs, Management Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments shall require additional contractor support in such areas as sanitation and general appearance.

1.6.16. Emergency Phone Numbers: In cases of emergencies, Security Forces, Medical and Fire Protection can be reached via the base 911 system. Security Forces non-emergency phone number is 784-5515.

1.6.17. Contractor Continuity Binder: A continuity binder shall be provided and kept at the front lobby desk.

1.6.18. Security Requirements: All personnel employed by contractor in performance of this contract, or any representative of contractor entering the government installation shall abide by all security regulations of the installation.

1.6.19. Base Access: The contract site manager or alternate shall complete and submit a letter of request for USFK Form 37 EK, Identification Pass Requests and USFK Form 82, Application for Post Access for each employee of the contract requiring entry to Osan AB. The request must be submitted to the COR and only the COR will process the request with security forces.

1.6.20. Physical Security: Contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work shift, all government facilities, equipment, and materials shall be secured. Contractor shall conform to the provisions of AFI 31-101 for safeguarding government furnished facilities and material contained therein. Contractor shall establish and implement methods of ensuring that lock combinations are changed when personnel having access to the combinations no longer require access to locked areas.

1.6.21. Key Control: Contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. Contractor shall immediately report occurrences of loss or duplicated keys to COR. The contractor shall not duplicate keys.

1.6.22. Interruption of Services: Contract shall use reasonable diligence to provide a regular and uninterrupted supply of service. Contractor shall contact the COR in the case of emergencies that may require interruption of services.

1.6.23. Equipment maintenance: Contractor shall ensure all government furnished equipment is utilized as intended by the manufacturer so as not to cause unnecessary damage.

1.7. Access Control:

1.7.1. Facility Access: Through gate control, the contractor shall assure that the maximum occupancy load (140 patrons) is not exceeded in pools.

1.7.2. Authorized Customers: Contractor shall assure that only authorized patrons are allowed access to the pools. These are to include US Military, DoD Civilians, invited Contractors, and family members. One guest allowed per authorized ID card holder. Contractor shall be responsible for enforcing additional access restrictions as follows:

a. Children under 10 years of age shall be accompanied at all times by a Parent/Guardian who is authorized to use the pool. A Parent/Guardian shall be an adult at least 18 years of age that has been appropriately granted responsibility for the child.

b. All children under 16 who have not passed the designated pool swim test must be in constant supervision of the Parent/Guardian who accompanied them to the pool. Constant supervision is defined as within arm’s length or 2 steps of the child in the water.

c. Children 11 – 13 years of age who have passed the pool swim test are not required to have a Parent/Guardian with them however; the adult is required to make periodic face to face contact with the child.

d. Children 14 – 15 years or age who have passed the pool swim test are not required to have a designated adult with them; however, the adult must be available periodically by telephone.

e. A swim band will be issued to all children up to age 15 and a swim test form maintained at the pool by the contractor.

f. All personnel 10 years of age and older, with the exception of military personnel in uniform, must show ID Cards upon request.

g. ID Cards shall not be required for participation in sponsored programs such as School Age Services and Summer Programs when members come as a group.

1.8. Uniform Requirements:

1.8.1. Contractor shall be required to provide uniforms for employees the primary purpose of the lifeguard uniform is to assure that the lifeguard can be IDENTIFIED. In order to promote a professional image, it shall be required that ALL employees wear a uniform while on duty. The shirt and other clothing shall be kept neat and clean.

1.8.2. Lifeguards Uniform: The lifeguard uniform shall be a white shirt with the words "LIFE- GUARD" printed on the front, and a whistle. Appropriate shorts/swimming trunks shall be worn with uniform. Lifeguard may wear a plain hat to shield the sun.

1.8.3. Managers Uniform: Managers and assistant managers shall wear a shirt with the appropriate title printed on the back.

1.9. Telephone Use:

1.9.1. Contractor shall control use of the telephone, it is essential that the telephone be available for emergencies.

1.9.2. Customers may use telephone in emergencies.

1.9.3. Guards are to use phone for official business only. Phone calls shall be limited to five (5) minutes.

1.10. Accident Prevention through Rule Enforcement:

1.10.1. Preventing Accidents: The most important responsibility of the contractor is to prevent accidents. This is the primary objective for enforcing all rules and regulations. Prevention of accidents is accomplished effectively through continuing education of lifeguards and patrons. All rules and regulations shall be thoroughly explained and understood so that lifeguards can interpret and enforce them. Rules and regulations are necessary and shall be presented positively.

1.10.2. Rule Infractions: Methods of dealing with rule infractions are a concern for managers and lifeguards. Some patrons may misunderstand our intentions in enforcing rules, and may become offended. The pool manager, if challenged must show the patron the swimming pool Operating Instructions (51 FSS INSRUCTION 34-105) and refer complaints to the Outdoor Recreation Director. Lifeguards must be aware of actions that could result from an injury and must know why rules must be enforced. Concern is for the safety of everyone in the facility and must be communicated effectively. Applicable guidance/operating instructions regarding pool operations shall be provided to contractor: AFOSH 48-14, AFI 34-110 and 51 FSS OI 34-105.

1.11. Facilities and Equipment:

1.11.1. Facilities: Defender Community Pool, Bldg 1416 shall be provided to the contractor as location to provide services. The Contractor's primary responsibilities are to open doors for service at the Defender Pool from 0800 - 1900 Mon, Tues, Thurs, Friday; 1130-1830 on Saturday, Sunday, US observed holidays, and down days; closed on Wednesdays. If a US holiday falls on a regular closed day then pool shall be open for holiday hours. Commercial telephone requirements, telex and/or facsimile service shall not be provided. Contractor at its own expense may install this service. All buildings and any attachments are designated as no smoking areas. Alcoholic beverages shall not be consumed on the premises for any reason unless approved by the 51st MSG/CC. Contractor shall comply with the installation fire, sanitation and safety regulations and shall take prompt corrective action on reporting of violations.

1.11.2. Equipment, Furniture, and Fixtures: Government will furnish fund-owned equipment, furniture, and fixtures. Contractor is responsible to properly install the government furnished equipment, furniture, and fixtures and maintain accordingly. Workmanship and required material for job shall be subject to approval in advance by the COR.

1.12. Supplies and Inventory:

All supplies needed for cleaning, sanitation and otherwise maintaining swimming pools shall be furnished by the government. The Contractor shall furnish at their own expense, uniforms and materials required for outfitting lifeguards for the efficient operation of the activity.

1.13. Insurance:

1.13.1. Public Liability Insurance: Contractor shall procure and maintain at its own cost and expense, from an insurance company or companies determined responsible by the government, insurance coverage as set forth below and shall furnish the government fund manager at time of award, certificates of insurance evidencing that such insurance is in effect and that not less than ten (10) days prior notice shall be given to the government in the event of modification, cancellation or non-renewal of such insurance coverage. Public liability insurance contracts shall name the US Air Force as co-insured parties, in addition to the concessionaire, with the severability of interest clause, with respect to claims, suits, judgments, costs, charges, and expenses arising out of or in connection with losses, damage or injury resulting from the negligence or other fault of the contractor, it's agents, representatives, and employees.

1.13.2. Workmen’s Compensation Insurance: Workmen's compensation insurance and employer's liability insurance: Aside from State or Host-Country requirements as to the minimum number of employees, contractor's insurance coverage hereunder shall comply with the requirements and benefits established by the Ministry of Finance of the Republic of Korea.

1.13.3. Comprehensive General Liability Insurance: Comprehensive General Liability Insurance in minimum limits of fifty thousand ($50,000) dollars for injury or death of each person, one hundred thousand ($100,000) dollars for each accident or occurrence for property damage liability, and one hundred thousand ($100,000) dollars for each accident or occurrence for injury or death.

1.13.4. Vehicle Insurance: Contractor's operating vehicles on the military installation shall obtain Automobile Bodily Injury and Property Damage Liability Insurance with minimum limits of one hundred thousand ($100,000) dollars for injury to or death of any one person, three hundred thousand ($300,000) dollars for each accident or occurrence for bodily injury and death liability, and fifty thousand ($50,000) dollars for each accident or occurrence for property damage liability. Contractor shall provide non-ownership automobile liability insurance with limits as aforementioned if their employees operate vehicles not owned by the contractor but which are used in conduct of contractor's business.

1.14. Inspection and Acceptance:

1.14.1. Government will retain physical control over facilities and government furnished equipment not issued to the contractor. Contractor assumes responsibility for equipment that is under their control and is damaged through neglect or misuse on his part of the contractor or contractor’s employees. Authorized sanitation and civil engineer inspection teams shall inspect premises for sanitation and pool chemical application requirements during the duration of this contract. Inspections will be performed in a manner that will not unduly interfere with contractor’s operation.

1.14.2. Acceptance of the contractor’s quality of service will be by the COR in accordance with terms and conditions described herein.

1.14.3. Service Standards and Surveillance: Below are standards that shall be met by contractor and penalties if standards are not maintained:

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PWS, Para 1.6 – 1.6.6.

Minimum personnel

PWS, Para 1.6.7.

Duties and responsibilities of lifeguards

PWS, Para 1.6.8.

Sanitation inspections

PWS, Para 1.6.18 - 1.6.23 Security requirements

PWS, Para 1.7.

Access control

PWS, Para 1.8.

Uniform requirements

PWS, Para 1.10.

Accident prevention through rule enforcement

2. SPECIAL CONTRACT REQURIEMENTS:

2.1. Lifeguard Requirements: The primary responsibilities of the lifeguards are the supervision and safety of all customers in the pool area.

2.1.1. The Contractor shall provide minimum one (1) Lead Lifeguard who shall have a current and valid American Red Cross Lifeguard Certification, with American Red Cross CPR/AED and First Aid Certification prior to issuance date of this solicitation.

The Contractor shall provide minimum three (3) Lifeguards who shall have current and valid American Red Cross Lifeguard Certification with American Red Cross CPR/AED/First Aid Certification and Water Safety Instructor certificates. NOTE: American Red Cross lifeguard, CPR/AED/First Aid training will be completed prior to issuance date of this solicitation.

a. Contractor shall provide with its proposal, evidence that employee have qualifications. Any employee that fails to meet these minimum qualification requirements shall not be considered for employment.

b. Lifeguards must be able to demonstrate by means of references, past work experience and current training, a working knowledge of the following:

(1) Current approved lifesaving procedures with ability to perform these skills.

(2) Knowledge and use of available rescue equipment.

(3) Knowledge of rules and regulations for preventative safety measures as furnished by the Osan AB Safety Office.

(4) Ability to effectively communicate in English, both orally and through accurate record keeping, a professional attitude towards staff, customers, and other employees.

c. The contractor shall provide the specified training to ensure competent performance.

2.1.2. Per AFI 34-110, Outdoor Recreation Programs, para 3.4.5.1., all lifeguards must participate in at least 1 hour of in-service training during each 2-week period. In-service training includes activities designed to maintain physical conditioning and practice emergency response procedures. The 1 hour does not have to be a contiguous block of time. Rescue skills must be practiced regularly and not just once every 2 weeks. A training roster for in-service training must be maintained by the contractor to include the names, dates, and skills reviewed for lifeguard and pool personnel.

2.1.3. Training shall be at no cost to the government and training records shall be maintained on site for review.

2.1.4. The contractor shall keep current, for government inspection, a list of personnel employed on this contract, all employee Lifeguard Training Certificates, CPR/AED Certifications, First Aid Certifications and Water Safety Instructor certificates. The list shall also include expiration dates of training certificates for lifeguard personnel.

2.2. Managers

2.2.1. Have the ability to speak English in order to enforce pool and safety rules as well as responding appropriately to a pool emergency. Ensure that pool sanitary conditions are maintained. This includes the bathhouse and all areas within fenced pool enclosures. Oversee Lifeguard staff who shall clean pool and bathhouse and maintain areas within the Defender Outdoor pool.

2.2.2. Ensure that only authorized ID card holders or authorized guests as defined by this contract are allowed to use the pool.

2.2.3. Assure that facilities are safely maintained in a high degree of cleanliness, including bathhouses, pool decks and surrounding areas outside pool fences for at least 50 feet. Submit work orders as appropriate.

2.2.4. On the Government furnished forms, maintain accurate logs relating to maintenance, water tests, and participation.

2.2.5. Resolve complaints, provide information, and answer questions that arise from customers and staff members.

2.2.6. Enforce set policies, pool rules, and administrate pool swim tests.

2.3. Swimming Instructor:

2.3.1. Contractor shall provide the name of individuals selected to provide swimming lessons for the current season.

2.3.2. Lifeguards staff may perform swim instructor service provided they hold the authorized certification but may not perform lifeguarding surveillance duties at the same time.

2.4. Access and General Protection/Security Policy and Procedures:

Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.5. Contracting Officer's Representative (COR): The Contracting Officer may designate and authorize an individual to act as Contracting Officer's Representative, or COR, for this contract. Such COR as appointed, will be specifically designated by letter from the Contracting Officer. COR will represent the Contracting Officer in the technical phases of the work. The COR will not be authorized to issue Change Orders, Supplemental Agreements, or direct contract performance contrary to the provisions of the contract. Only the Contracting Officer will make changes in the scope of work by a properly executed modification. If expanded hours of operations are required, they must be coordinated with, and approved by the contracting officer prior to start of the expanded hours. The government will ensure sufficient prior notice is given to the contractor so work/duty schedules can be established.

3. CONTRACTOR MANPOWER REPORTING (CMR) REQUIREMENT:

“The contractor shall report ALL contractor labor hours requires for performance of Outdoor Swimming Pool Services for Osan AB. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2018. Contractor may direct questions to the help desk at: http://www.ecmra.mil/”

4. APPLICABLE PUBLICATIONS: The Contractor must abide by all applicable regulations, publications, instruction.

PUBLICATIONS

USFK FORMS