A21_RFP__W91QVN19R0059.docx.pdf

SEE ADDENDUM

(No Collect Calls)

W91QVN19R0059 04-Apr-2019

b. TELEPHONE NUMBER

315-755-0656

8. OFFER DUE DATE/LOCAL TIME

01:00 PM 19 Apr 2019

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W91QVN9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MS YIM, MI HYE

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

411TH CONTRACTING SUPPORT BRIGADE, KOREA

SERVICES DIV, UNIT #15289

APO AP 96271

UNITED STATES

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$20,500,000

NAICS:

561621

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF49

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W91QVN19R0059

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months Lead Technician (LT)

FFP

Electronic Security System (ESS) and Intrusion Detection System (IDS) of Lead

Technician (LT). Eight (8) hours of daily repair services for periodic Systematic inspection, detection, and maintaining equipment and facilities including

Corrective Maintenance (CM), and all Emergency Maintenance (EM) on-call repair services with fully burdened loaded labor rates and all related prices to perform ESS PM Services in accordance with the PWS. (Firm Fixed Price Portion)

Base Year: 28 April 2019 – 27 April 2020

FOB: Destination

PSC CD: J063

NET AMT

0002 12 Months Network Technician (NT)

FFP

Network Technician (NT) who shall be responsible for the overall performance of all network switches that are installed with any ESS-IDS equipment with fully burdened loaded labor rates and all related prices. (Firm Fixed Price Portion)

0003 12 Months Preventative Maintenance (PM)

FFP

Preventative Maintenance (PM) including Corrective Maintenance

(CM), all Emergency Maintenance (EM), On-Call Minor Repair Services with fully burden loaded labor rates and all related associated prices to perform

ESS & IDS Maintenance Services. (Firm Fixed Price Portion)

ITEM NO SUPPLIES/SERVICES ESTIMATED

QUANTITY

UNIT UNIT PRICE ESTIMATED AMOUNT

0004 1 Lot Repair/Replacement Parts

FFP

The Contractor shall provide replacement/repair parts and materials that require labor, equipment, and transportation in accordance with Part 3 and attached

Appendix B in PWS as needed basis. The contractor shall provide the prices for the listed items in Appendix B with the price proposal. This CLIN has a Not to

Exceed (NTE) amount of $45,000.00. (Requirements Portion)

ESTIMATED

0005 1 Job Accounting for Services Contract

FFP

CMR requirement must be reported by 31 October of each calendar year during the life of the contract. See Part 5 of PWS for CMR requirement herein.

NOTE: Not to exceed 20 Man hours for data collection and report.

Estimated Cost for War Hazard Losses

FFP

is Zero (0).

1001 12 Months OPTION Lead Technician (LT)

FFP

Electronic Security System (ESS) and Intrusion Detection System (IDS) of Lead

Technician (LT). Eight (8) hours of daily repair services for periodic Systematic inspection, detection, and maintaining equipment and facilities including

Corrective Maintenance (CM), and all Emergency Maintenance (EM) on-call

1st Option Year: 28 April 2020 – 27 April 2021

1002 12 Months OPTION Network Technician (NT)

FFP

Network Technician (NT) who shall be responsible for the overall performance of

1003 12 Months Preventative Maintenance (PM)

FFP

Preventative Maintenance (PM) including Corrective Maintenance

(CM), all Emergency Maintenance (EM), On-Call Minor Repair Services with

UNIT UNIT PRICE ESTIMATED AMOUNT

1004 1 Lot Repair/Replacement Parts

FFP

The Contractor shall provide replacement/repair parts and materials in accordance with the approved price (s) for any maintenance performed under this contract as stated in PWS Part 3 and attached Appendix B for the list. This requirement has a

NTE amount of $45,000.00.

1005 1 Job Accounting for Services Contract

FFP

CMR requirement must be reported by 31 October of each calendar year during the

Estimated Cost for War Hazard Losses

2001 12 Months OPTION Lead Technician (LT)

FFP

Electronic Security System (ESS) and Intrusion Detection System (IDS) of Lead

Technician (LT). Eight (8) hours of daily repair services for periodic Systematic inspection, detection, and maintaining equipment and facilities including

Corrective Maintenance (CM), and all Emergency Maintenance (EM) on-call

2nd Option Year: 28 April 2021 – 27 April 2022

2002 12 Months OPTION Network Technician (NT)

FFP

Network Technician (NT) who shall be responsible for the overall performance of

2003 12 Months Preventative Maintenance (PM)

FFP

Preventative Maintenance (PM) including Corrective Maintenance

(CM), all Emergency Maintenance (EM), On-Call Minor Repair Services with

UNIT UNIT PRICE ESTIMATED AMOUNT

2004 1 Lot Repair/Replacement Parts

FFP

The Contractor shall provide replacement/repair parts and materials in accordance with the approved price (s) for any maintenance performed under this contract as

2005 1 Job Accounting for Services Contract

FFP

CMR requirement must be reported by 31 October of each calendar year during the

Estimated Cost for War Hazard Losses

3001 12 Months OPTION Lead Technician (LT)

FFP

Electronic Security System (ESS) and Intrusion Detection System (IDS) of Lead

Technician (LT). Eight (8) hours of daily repair services for periodic Systematic inspection, detection, and maintaining equipment and facilities including

Corrective Maintenance (CM), and all Emergency Maintenance (EM) on-call

3rd Option Year: 28 April 2022 – 27 April 2023

3002 12 Months OPTION Network Technician (NT)

FFP

Network Technician (NT) who shall be responsible for the overall performance of

3003 12 Months Preventative Maintenance (PM)

FFP

Preventative Maintenance (PM) including Corrective Maintenance

(CM), all Emergency Maintenance (EM), On-Call Minor Repair Services with

UNIT UNIT PRICE ESTIMATED AMOUNT

3004 1 Lot Repair/Replacement Parts

FFP

The Contractor shall provide replacement/repair parts and materials in accordance with the approved price (s) for any maintenance performed under this contract as

3005 1 Job Accounting for Services Contract

FFP

CMR requirement must be reported by 31 October of each calendar year during the

Estimated Cost for War Hazard Losses

4001 12 Months OPTION Lead Technician (LT)

FFP

Electronic Security System (ESS) and Intrusion Detection System (IDS) of Lead

Technician (LT). Eight (8) hours of daily repair services for periodic Systematic inspection, detection, and maintaining equipment and facilities including

Corrective Maintenance (CM), and all Emergency Maintenance (EM) on-call

4th Option Year: 28 April 2023 – 27 April 2024

4002 12 Months OPTION Network Technician (NT)

FFP

Network Technician (NT) who shall be responsible for the overall performance of

4003 12 Months Preventative Maintenance (PM)

FFP

Preventative Maintenance (PM) including Corrective Maintenance

(CM), all Emergency Maintenance (EM), On-Call Minor Repair Services with

UNIT UNIT PRICE ESTIMATED AMOUNT

4004 1 Lot Repair/Replacement Parts

FFP

The Contractor shall provide replacement/repair parts and materials in accordance with the approved price (s) for any maintenance performed under this contract as

4005 1 Job Accounting for Services Contract

FFP

CMR requirement must be reported by 31 October of each calendar year during the

Estimated Cost for War Hazard Losses

PWS

PERFORMANCE WORK STATEMENT

Korea-Wide Electronic Security System Maintenance and Service Contract

PART 1 - GENERAL INFORMATION

1. General: This is a non-personal services contract to provide Electronic Security System (ESS) maintenance to

USFK installations. The government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1. Description of Work. The Contractor shall provide all personnel, management, supervision, testing, equipment, tools, supplies, and transportation necessary for scheduled maintenance, corrective maintenance, and emergency maintenance, select installation and repair of all Advantor Commercial Electronic Security System (ACESS)

&Intrusion Detection System (IDS) and Advantor Electronic Entry Control Systems (AEECS) equipment and components at the locations listed in Appendix A as required in paragraphs 1.11 through 1.13.5. As this is a fixed-time effort, the priority is On-call Emergency Maintenance and Repair; followed by Corrective Maintenance and

Repair; and then Scheduled Maintenance and Repair on all sites. Eight (8) hours of Corrective Maintenance (CM) and Emergency Maintenance (EM) per month/per area are included in the fixed price amount in Scheduled

Maintenance (SM). Appendix B list shall be kept current with additions or deletions by the Contracting Officer

Representative (COR) as needed by issuance of a contract modification. The Government reserves the right to add or delete the number of ACESS &IDS and AEECS systems and locations lists in Appendix A during the life of the contract.

1.2 Background. The objective of this effort is to provide a centrally managed Electronic Security System (ESS)

Program to IMCOM-Pacific Garrisons with standardized, full time, on-site ESS installation, maintenance and service; that are compatible with the Advantor IDS Annunciator architecture. The contractor shall provide maintenance engineer(s), certified on AC ESS & IDS and AEECS, to perform maintenance and service for

IMCOM-Pacific Garrisons. This program will be based at the USAG Humphreys Garrison, South Korea. The maintenance and service performed by the contractor will be at IMCOM-Pacific Garrison locations throughout

South Korea. The maintenance and service shall be for the semi-annually SM with Repair, Corrective Maintenance

(CM) with Repair, On-call Emergency Maintenance (EM) with Repair, and selective installation of the AC ESS &

IDS and AEECS at the locations listed in Appendix A.

1.3 Objectives: The Contractor shall perform maintenance and training as described at locations listed in Appendix

A to include the SM and other work required to execute CM, EM, and Additional improvements.

1.4 Scope of Work: The Contractor shall furnish all personnel, equipment and supplies, except as specified herein as Government furnished as required, to provide maintenance of all AC ESS & IDS throughout the ROK for USFK and IMCOM-P installations IAW applicable ROK regulations and in strict compliance with this Performance Work

Statement (PWS) and other terms and conditions contained herein. The Contractor shall provide fully trained, and qualified, personnel to conduct required maintenance and training.

1.5. Existing System Overview. IMCOM-Pacific in the Republic of Korea uses commercial intrusion detection systems manufactured by Advantor Systems Corporation, using ASN 6.0 IDS or later Annunciators, Advantor

Infraguard Communications Processors and associated peripheral equipment, including SF/Xi Access Control

Systems. Within the first 90 days after contract award, the Contractor shall verify and validate Appendix A as part of the baseline inventory of the initial SM for each location. Once verified, validated and inventoried, the

Contractor shall prepare a conclusive list of each location and submit the list to the designated COR and Alternate

Contracting Officer Representative (ACOR). Additional locations not covered under Appendix A may be added to

Appendix A for SM, EM and CM as additional AC ESS & IDS and/or AEECS systems are installed and/or currently installed AC ESS & IDS and/or AEECS are no longer covered under manufactures warranty. A complete SM shall be completed on a semi-annual basis, Appendix A shall be updated for all sites within 180 days after contract award.

1.6 PERIOD OF PERFORMANCE

28 April 2019 – 27 April 2024 (Base plus four (4) option years) subject to changeable upon follow-on contract award.

1.7 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor assures themselves that their work complies with the requirement of the contract.

After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to their QC system. The Contract shall share information collected pursuant to

Article 10 of ANSI/ASIS PSC.1-2012 or Article 9 of ISO 18788 with the Government.

1.7.1. Quality Control Plan (QCP). The Contractor is responsible for quality control of its performance under this contract. The contractor shall establish and submit a QCP that identifies potential and actual problem areas in performing requirements of the contract and that describes corrective action to be taken throughout the life of the contract (Quality Control Plan). The QCP shall be provided with the contractor's proposal and shall be updated and submitted to the COR thereafter as needed. The Government will review and accept any subsequent changes to the

QCP. The basic intent of the plan is that the Contractor is responsible for quality control. All methods, procedures, metrics and forms shall support this concept. The Government reserves the right to witness, participate in, or perform any activities associated with conformance to performance requirements. The QCP shall include the following:

1.7.1.1. Direct accountability to the Contractor’s key personnel and any other contract management team members.

1.7.1.2. The approach to overall management and administration of the Quality Control Program.

1.7.1.3. Coverage of all services in the PWS, prioritization of services, and concentration on the most important services first.

1.7.1.4. Approach to identify shortfalls before performance becomes unacceptable and processes for corrective action without Government intervention. Identification of how performance metrics of any and all subcontractors will feed through the Prime Contractor. The Prime Contractor shall ensure that subcontractors do not report performance metrics directly to the Government.

1.7.1.5. Regularly occurring and comprehensive inspection plan for all services in the PWS. This plan shall cover all operational areas of the PWS and shall specify areas to be inspected on a scheduled or unscheduled basis and the title of the individual who will conduct each inspection.

1.7.1.6. Specific performance metrics, quality control techniques and inspections reporting for contract services identified in the Performance Requirements Summary (PRS), and the Inspection of Services Clause. The quality control techniques shall be comprehensive and adaptable to the reporting systems of the QCP. Inspections shall be reported at regular intervals identifying continuous performance improvement opportunities. Performance metrics and inspections reporting for the previous month shall be delivered to the COR and ACORs NLT the tenth (10th) day of each month (Monthly Performance Metrics).

1.7.1.7. Monthly performance evaluation meetings to occur after performance metrics have been reviewed.

This meeting shall be attended by the COR and Lead Technician (LT) or Alternate Lead Technician (ALT) in the case of the LT’s absence. Additional meetings may be called by the COR as situations dictate. The intent of the meeting is to discuss the trending of performance measurements, validate any corrective action plans in process, discuss operational developments that may impact performance, and address any areas of concern. The LT and

COR will sign the meeting minutes as prepared by the Government. Meeting minutes will detail all issues discussed, action items assigned, corrective action plans, and customer complaints and will be maintained on file by the COR. Should the Contractor not concur with the meeting minutes, the Contractor shall state any areas of non-concurrence in writing to the Contracting Officer (KO) within seven (7) days of receipt of the signed minutes.

1.7.1.8. Approach to resolve customer complaints and provide the Government with final disposition of resolution(s). The customer complaint program shall be compatible with the reporting systems of the QCP.

1.7.1.9. The customer complaint feedback system shall provide for correction of validated complaints and to inform the Government of corrections. The QCP shall describe how the Government may identify problem areas or situations to the contractor. The customer complaint program shall be compatible with the reporting and communication systems of the QCP.

1.7.1.10. Method to document and maintain all Contractor quality control inspections and corrective actions by the Contractor. Inspection documents and corrective action documentation shall be made available to the KO and

COR.

1.7.1.11. Identification of a method acceptable to the Government to ensure the accuracy and timeliness of financial submittals, including invoices, to minimize rejection for inaccuracy, incompleteness, or time constraints.

1.7.1.12. Method to document and maintain Contractor indiscipline, to include actions taken by the contractor to discipline the offending person(s) and to prevent such actions in the future.

1.7.1.13. Contain specific quality control techniques and standards for contract services identified in the

Performance Requirements Summary and Inspection of Services Clause list. The quality control methods shall be comprehensive and adaptable to the reporting systems of the QCP. Control measures must be specified and metrics developed to ensure accurate program monitoring.

1.7.1.14. The QCP will be used by the contractor to collect data, evaluate and document performance against standards associated with each specific requirement. Performance is measured by assessing the required workload quantity in terms of quality and timeliness.

1.7.1.15. Incident Investigation. The contractor shall conduct an investigation into the facts and circumstances surrounding any incident involving contractor personnel who either violate the standards of the PWS or who are involved in an on-duty incident as a participant or witness. Such incidents involve loss of life, damage to property, or sustainment of injury. A copy of the report and associated statements shall be provided to the COR within 72 hours of the incident.

1.8 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the

Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.9 Contracting Officer Representative (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does

NOT have authority to change the terms and conditions of the contract.

1.10 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S. Government appointed by the contracting officer to assist the contracting officer representative (COR). This person will be the day to day conduit with the contractor. This person is required to take all on line training and attend the COR course as directed by the local contracting office before being appointed in writing. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

1.11 Work Hours:

1.11.1. Scheduled Maintenance and Repair. The Contractor shall provide a SM Plan to the COR, when submitting the contractors proposal, which supports this program and includes methodology for correcting deficiencies identified during SM. SM shall occur semi-annually for each of the locations listed in Appendix A.

SM shall be performed Monday through Friday, 0800 to 1700hrs local, excluding US Holidays. SM includes Repair

Service and eight (8) hours of On-call Emergency Maintenance (EM) Repair service, per month/per area at no additional charge to the Government.

1.11.2. SM shall include the following (as applicable):

1.11.2.1. Test, Inspect and clean all console cabling and connections; console equipment; peripheral equipment;

local processors; sensors; and electrical and mechanical controls.

1.11.2.2. Test, Inspect and Clean all power supplies and adjust voltages as necessary.

1.11.2.3. Conduct full system back up and back up verification

1.11.2.4. Clean computers, re-seat all boards and chips.

1.11.2.5. Inspect / clean exterior surfaces.

1.11.2.6. All system equipment and local processors inside and out shall be free of dust and /or dirt and diagnostics checks completed.

1.11.2,7. Run system software diagnostics, correct all diagnosed problems and update software with any software service packs.

1.11.2.8. All outstanding problems will be resolved, in accordance with the SM Plan.

1.11.2.9. Walk-test of all sensors to ensure proper equipment performance.

1.11.2.10. Conduct a visual inspection of all sensors, visible wires and access control equipment

1.11.2.11. Perform minor repairs such as lubrication of all moving parts, tightening of loose connections, re-setting of the system, reprogramming the modem, performing a communications line test as needed.

1.11.2.12. Conduct a functional test of all devices.

1.11.2.13. Inventory of spare parts and provide recommendation of spares inventory.

1.11.2.14. The contractor shall provide the miscellaneous items for minor repair work. Consumable Repair parts

(screws, nuts, bolts, etc.) required to perform SM and repair costing less than $20.00 shall be purchased by the contractor without any reimbursement from the Government. Batteries are the exceptions for cost below $20.00 and will be billed per need. SM Consumable Repair parts shall not be included with the required Bench Stock spare parts. Repair parts not listed in Appendix B require the approval of the KO through the COR's technical review and recommendation prior to being purchased. Once the need for the repair part is approved, the KO will issue a separate purchase order.

1.11.2.15. SM shall be performed in accordance with the Manufacturers Standard Maintenance Procedures as referenced in the most current version of the Setup and Maintenance Guide, which is provided by the contractor and approved by the COR as applicable to the ASN Systems in use.

1.12. Corrective Maintenance (CM). CM shall be performed on all system problems and issues detected during SM.

CM requests shall be submitted to the COR for review and approval. CM shall include replacing non-operational major items (Appendix B, Material List) that were identified during the SM.

1.12.1 The contractor shall invoice the Government for actual CM time (“NO” two hour minimum charge time) required to repair the problem (excluding the 8 hours of CM service per month at no additional charge to the

Government).

1.12.2. The contractor shall not begin CM work until a delivery order is received from the KO, the contractor returns a signed copy of the DO to the KO, and either the COR or ACOR approves the work schedule.

1.12.3. The contractor shall use on-hand Bench Stock items / replacement parts to perform CM. Once the quantity of a Bench Stock item drops below the acceptable risk level established by the COR, the contractor shall submit a separate request to the COR prior to ordering any additional Bench Stock items. The contractor shall use the repair parts CLIN or the Bench Stock CLIN as authorized by the KO. The contractor shall not order any parts until a delivery order is received from the KO and the contractor returns a signed copy of the DO to the KO.

1.13. Emergency Maintenance (EM). The Government will initiate service calls when the system is not functioning properly. Qualified personnel shall be available to provide service to the complete system. The Contractor shall provide EM service for all existing AC ESS & IDS and/or AEECS equipment identified and requested by the COR during the normal Duty hours, After Duty hours, and Weekend/Holidays per each area. For After Duty Hours and

Weekend/Holidays, EM shall be provided within eight (8) hours after request to dispatch is received during contract period with one (1) LT providing services. During Contract periods with one (1) LT and one (1) or more Service

Technicians providing services, EM shall begin within four (4) hours in the local commuting area of the technician or within eight (8) hours in non-local areas of the technician upon request by the COR / ACOR. If a condition exists where the contractor cannot respond within the required timeline listed in this paragraph, the contractor shall seek guidance from the COR. When the Government issues an EM service call, the Contractor shall report to the work location and diagnose the condition of the AC ESS & IDS and/or AEECS and perform required repair services. The system shall be restored to proper operating condition within 8 hours after service personnel arrive onsite and obtain access to the system. In the event the emergency repair cannot be made, the contractor shall specify to the COR the exact problem and the needed item (part) for repair. Contractor shall provide a timeline to the COR on the estimated repair time based on part(s) availability.

1.13.1. The Contractor shall provide an EM Plan to the COR at the post award meeting. The EM Plan shall include correcting deficiencies identified during EM, the procedure required for processing emergency calls and performing emergency repairs, and point of contact(s) for EM.

1.13.2. The contractor shall invoice the Government for actual EM time (“NO” two hour minimum charge time) required to repair the problem EM (excluding the 8 hours of EM service per month/per area at no additional charge to the Government) for all existing AC ESS & IDS & AEECS equipment identified and requested by the IMCOM-

Pacific designated representatives.

1.13.3. During ER service the Contractor shall clean up all debris/discarded materials resulting from their operations, and job site and adjacent area shall be cleaned prior to leaving the job site. The sites may also provide access at other times to include weekends and after duty hours after receipt of notice or as requested for trouble calls.

1.13.4. In the event that there are more requests than can be responded to within four (4) hours, the COR shall prioritize the tasks.

1.13.5. The Contractor shall provide a point of contact to the COR, at the time contract is awarded, that can be contacted 24 hour /7 day-per-week.

1.14. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.14.1. Key Control. Keys shall be maintained on DA Form 5513, Key Control Register. Key control procedures shall be IAW AR 190-51, Security of Unclassified Army Property (Sensitive and Non-Sensitive). The Contractor shall not duplicate any keys issued by the Government. Upon discovery of lost keys, the Contractor shall report to the

COR/ACOR. The contractor shall be responsible for the replacement cost of lost keys or locks. The cost of replacement may be deducted from the monthly invoice. The Contractor shall prohibit the use of keys issued by the

Government by any persons other than the Contractor's employees. Master keys/locks shall not be used. The

Contractor shall provide security and key control for Government owned facilities, administrative areas and equipment that has been provided for sole use by the Contractor in accordance with AR 190-51, AR 190-11 and AR 190-13.

1.14.2.. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the

Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.15. Post Award Conference / Periodic Progress Meetings: After award, and before the Contractor begins performance under this contract, the KO and COR will meet with the Contractor to discuss details of the PWS, emergency contact information, SOPs, and any other information pertinent to the performance of the contract per the

PWS.

1.16. Key Personnel. The Contractor shall provide a qualified Lead Technician (LT) who shall be responsible for the overall performance of the work and be given authority to make on-site decisions on contract matters. The LT shall have two (2) or more years experience with Advantor Systems and one (1) or more years experience as a LT.

The LT shall be available during normal duty hours (0800 – 1700) and be able to respond within three (3) hours, to meet on the installation with the COR to discuss problem areas. The Contractor shall ensure that the LT monitors and is in communication with the Contractor’s employees during established work hours.

1.16.1 The Contractor shall provide a qualified Network Technician (NT) who shall be responsible for the overall performance of all network switches that are installed with any Advantor Systems equipment. The NT shall have two or more years experience with Advantor Systems. The NT shall be available during normal duty hours (0800-1700) and be able to respond to and start remedy procedures for any network switch related issues that arise.

1.17 Identification of Contractor Employees. All Contractor/Subcontractor personnel on duty shall wear the

Government approved badge or CAC card as an identification badge on the upper front quadrant of the outer garment at all times when at work. If wearing of the badge in the designated location should constitute a safety hazard, the Contractor shall designate an alternate location for display of the badge for the employee affected. All

Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor shall also ensure that all documents or reports produced by Contractor employees are suitably marked as Contractor products or that

Contractor participation is appropriately disclosed.

1.18. Phase In Period. A 30 day period is designated from the start of contract performance to transition to full performance. This period is referred to as Phase-In. Full performance shall commence no later than 30 days after the start of the Period of Performance and shall continue for the rest of the base period.

1.19. Phase Out Period. The Contractor shall provide a 60 day Phase-Out Period concurrent with the last 60 days of performance to transition with a successor Contactor. Phase-Out Period shall not be billable because it is concurrent with the 60 days of performance. The incumbent Contractor shall not interfere with the Phase-In of a successor contractor. The successor contractor shall be allowed to post information on hiring and future employment opportunities in facilities owned by the US Government, to include those provided by the US Government for use by the Contractor.

1.20 Gratuities. Contract Personnel shall not solicit, accept, or agree to accept gratuities of any kind (tips or other favors) from any person for favorable treatment, such as permitting unauthorized entry onto/exit from, or unauthorized removal of material/equipment from a US Government installation. (reference FAR 52.203-3, Gratuities)

PART 2 – GOVERNMENT FURNISHED PROPERTY, EQUIPMENT and SERVICES

2.1 Government furnished items and Services:

The Government will promptly process requests for SOFA status to Contractor personnel, including sponsorship for CAC Card and ration card for use of Installation facilities. The Government has the right to restrict the employment under this contract of any Contractor employee, or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, to US Army installations and its population.

2.2. The Government will furnish and maintain all AC ESS & IDS AC Power and Communications

Infrastructure, including dedicated telephone lines or any other means of transmission employed by the AC ESS &

IDS systems.

2.3. The Government will designate an AC ESS & IDS System Administrator at each Annunciator location; said

Administrator will operate the annunciator during maintenance and service to assist with the process as necessary.

2.4. The Government will not provide office space for contractor personnel.

2.4.1 Government will provide secure location for bench stock equipment.

2.5. The Government will allow contractor personnel access to an office work station to facilitate communications with Garrison personnel as needed.

2.6 Evaluation Procedures. The COR/ACOR will randomly visit and observe the services provided by the contractor at each of the locations selected and evaluate the work requirements listed in PWS as either satisfactory

(S) or unsatisfactory (U). A brief description of any noted defects, actions taken, etc. will be provided, if appropriate. If defective conditions are discovered, a contract discrepancy report will be sent to the Contracting

Officer for resolution.

PART 3 - CONTRACTOR FURNISHED EQUIPMENT, MATERIAL AND PROPERTY

3.1. Contractor Furnished Items and Responsibilities:

3.1.1. General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 2 of this PWS.

3.1.2 Equipment/Material/Property

3.1.2.1. The Contractor shall establish and maintain a Bench Stock including System Description, Equipment, and Location and integrate IMCOM-Pacific parts stock into Contractor’s parts stock (Appendix C).

3.1.2.2. Replacement Parts: The Contractor shall provide replacement / repair parts and materials IAW the approved price(s) listed in GSA Price list (Parts and Material List) for any maintenance performed under this contract. The contractor shall submit an updated price list to the KO prior to the start of any executed option year for technical review by the COR and ACORs and acceptance by the KO. Once approved by the KO the price(s) listed in Appendix B remain in effect until revalidate / certified by the KO. No increase in the price of Parts /

Materials will be accepted during the exercised year of the contract, after approved by the KO.

3.1.2.3. Replacement parts without technical specifications: The contractor shall not install any parts that do not have documented technical specifications without the approval of the KO and COR. If the contractor must install replacement parts without technical specifications, the contractor shall provide the COR a written report of the capabilities and limitations of the part and why the chosen replacement part is being considered over a replacement part with documented technical specifications.

3.2 Contractor-Furnished Materials: The Contractor shall provide for and maintain its own service vehicle(s), tools, equipment, and provide fuel for travel within the Republic of Korea (ROK) between the sites listed in Appendix A.

3.3 The Contractor shall furnish all parts and materials required to perform this contract. Equipment and materials used in the performance of this contract shall be that which is compatible with the AC ESS & IDS and AEECS systems and meet manufacturer’s specifications and condition of equipment. Replacement items shall be standard products from manufactures regularly engaged in the production of such supplies, parts, or materials. Items without technical specifications shall be of acceptable industrial grade and quality and require COR’s acceptance prior to replacement or repair.

3.4 Inventory. The Contractor shall recommend to the Government, a stock level of AC ESS & IDS and AEECS major components to be stored on site and available for replacement. The Contractor shall maintain List of Bench

Stock. When the Contractor removes a malfunctioning component and replaces it with inventory stock, a determination of warranty status shall take place. If under warranty, the Contractor will facilitate the warranty claim and package materials for shipment to the manufacturer for repair (freight cost not included). If out of warranty, the

Contractor shall notify the Government and request repair disposition.

PART 4 - CONTRACTOR RESPONSIBILITES

4.1 Contractor Responsibilities. The Contractor shall perform all work required in accordance with the PWS. The

Government will not accept services until all deficiencies have been corrected.

4.1.1. Personnel. Contractor personnel shall be physically located in South Korea to perform contracted services. This contractor and its employees are considered mission essential. Therefore, all contractor employees are required to report for duty and remain on duty during declared emergencies and/or elevated FPCON levels unless otherwise directed by the contacting officer via the appropriate COR.

4.1.2. Prior to starting any work, the Contractor / Lead Technician (LT) shall coordinate all work with the designated COR and ACOR.

4.1.3. The Contractor shall make any recommendations for system modification in writing to the Government.

System modifications shall not be made without prior approval of the Government. Any modifications made to the system shall result in the updating of the operation and maintenance manuals as well as any other documentation affected.

4.2. Documentation.

4.2.1. The Contractor shall prepare and submit a written SM schedule, a record of the previous quarter’s work completed and a record of the previous quarter’s work not completed to the COR for review on a quarterly basis.

SMs, as well as each service call request, shall be recorded to include the following information: 1) name of installation, 2) equipment checked during SM or service call, 3) technician arrival and departure time and date, 4) names of personnel who verified system operation following the SM or service call, 5) any problems or deficiencies with equipment, description of work performed, and 6) any equipment that was used.

4.2.2. The Contractor shall separately record each service call request, as received. During SM events, the

Contractor shall bar-code each component for tracking and configuration management. The Contractor shall submit the bar-coded number for service call forms reporting. The Contractor shall deliver a record of the work performed within ten (10) days after work is accomplished. A monthly report of all work performed and parts used will be provided to the COR no later than the 5th of each month.

4.2.2.1 The Contractor shall record results of all work performed under this contract, noting the date and time of work performed. The COR, or designated ACOR, will inspect all performance objectives to ensure contractor compliance with the appropriate paragraphs of the PWS. If inspection indicates unacceptable performance, the inspector (COR or ACOR) will notify the LT of the deficiencies for correction. The Contractor shall be provided one (1) day after notification to correct the unacceptable performance. The COR, through coordination with the applicable Garrison, may allow additional time if the COR deems that additional time is appropriate. If deficiencies are not corrected within the required time frame, the COR will file a contract discrepancy report with the

Contracting Officer for action.

4.2.3. Records, logs, and reports. The Contractor shall maintain/facilitate all AC ESS & IDS and AEECS bar coded equipment to track: trouble tickets, spare inventory, configuration baselines on existing systems, warranty information, logs of each task, mean times between failures, and life cycle management of the equipment. Physical inventory of installed equipment shall be documented for each site, and configuration management report shall be maintained during performance of this contract. A copy of these reports will be provided to the COR annually or as requested.

4.2.4. Passwords and Designs. The Contractor shall provide a copy of all design, as-built drawings and passwords to the IMCOM-Pacific Representative.

4.2.4.1 Passwords must be controlled and handled by appropriately indoctrinated personnel IAW AR 380-5.

4.3. Upon completion of the contract, the contractor shall provide all designs, as-built drawings and passwords to the

IMCOM-Pacific Representative produced under this contract.

4.4. The Contractor shall return all issued U.S. Government Common Access Cards, installation badges, and/or access passes to the COR when the contract is completed or when a contractor employee no longer requires access to the installation or facility.

4.5. The Contractor shall prepare and submit a report of current site conditions to the Government documenting any site conditions affecting performance of the system installed. The Contractor shall provide specification sheets, or written functional requirements to support the findings, and a cost estimate to correct those site changes or conditions. The Contractor shall not correct any deficiency without written permission from the Government.

4.6. The Contractor shall provide manufacturer-certified maintenance personnel for installation and maintenance of

Advantor equipment listed in Appendix A. The Contractor shall possess all required licenses and certifications necessary to be considered qualified to perform the maintenance and repair of the ESS equipment as listed in

Appendix A. Manufacturer Certification includes, Advantor ASN Monitoring Operations and System Administrator

(latest version), iGraphics Programming, Badging/Pass and ID Operations, Central Station Technical Maintenance, Infraguard Technical Installation and Services, Advantor plus Base Panel Service, Access Panel Service and

Advantor VMS Installation and Maintenance. Proof of manufacturer certifications, in the form of individual certificates for each proposed team member, must be submitted with the maintenance proposal for the proposal to be considered responsive to the requirements. A plan for recertification of technicians, in the form of a training agreement with the manufacturer, must also be submitted to ensure that certified technicians can be supplied throughout all option periods.

4.6.1. Any maintenance personnel that must work on any systems within a controlled area (Secure Storage

Facilities, COMSEC Vaults, SIPRNET / CENTREX Communications Rooms, Etc.) must be a US Citizen, with a

U.S. SECRET Clearance. The Contractor shall submit DD254 with proposal. Any technician that is not required to work within a controlled area, does not need a U.S. SECRET Clearance. Each area should have a minimum of at least one (1) U.S. Secret Clearance technician.

4.7. In support of this contract, the contractor will not, at any time; access, handle, store, produce or secure classified material. If the contractor incidentally or accidentally comes in contact with classified material, the contractor will immediately report this to the Government official responsible for the security of the classified material.

4.8. The Contractor shall provide a list of the personnel performing the work under this contract to the IMCOM-

Pacific COR prior to performing work under this contract. The Government shall be advised in writing of the name of the designated service representative, and of any change in personnel.

4.9. The Contractor shall ensure that each Area has sufficient resources or established backup plans to meet all of the requirements outlined in the performance work statement paragraphs 1.11 through 1.13. The contractor shall provide to the Government a resources requirements plan to the KO, which is based on the number of AC ESS &

IDS and AEECS at the locations listed in Appendix A. The current accepted baseline of contractor requirements is

1 Lead Technician, based out of Camp Humphreys, for the first 150 installed systems. There will be a minimum of

2 Service Technician for Camp Humphreys, a minimum of 1 Service Technician for Area I (Yongsan and Casey) and a minimum of 2 Service technicians for Area IV. One Service Technician in Area IV will assist Camp

Humphreys on a case by case basis. An additional Service Technician will be added for every 200 installed systems/per area thereafter and a 2% corrective/emergency maintenance rate.

4.10. The Resources Requirements Plan shall, at a minimum, contain Parts & Material List (Appendix B), Bench

Stock Requirements (Appendix C), Service Technician Requirements, and Projected Travel Requirements. The

Resources Requirements Plan format is at the Contractor’s discretion; however, the plan will contain the information as requested in Appendix E.

4.10.1. The Contractor shall not modify the Resource Requirements Plan without the written consent of the

Contracting Officer. The Contractor shall not invoice the Government for additional resource requirements without the written approval of Contracting Officer.

4.11. All contractor employees, with an area of performance within an Army-controlled installation, facility, or area, shall comply with applicable installation, facility, and area commander installation and facility access and local security policies and procedures (provided by the Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection

Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

4.12. All Contractor personnel who operate a motor vehicle on any US Army Installation shall have a current and valid driver’s license IAW USFK Regulation 190-1. A copy of all licenses shall be provided to the COR within twenty (20) days after contract award.

4.13. The contractor shall provide personnel equal in…