17-0309_PWS_rev-2017-06-06.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

U.S. FORCES KOREA (USFK) CJ37 VIDEO WALL SYSTEM MAINTENANCE SUPPORT

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide Video Wall System Maintenance Support services to the United States Forces Korea (USFK) CJ37. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide Video Wall System Maintenance Support for two (2) each, Barco OLF-721 x 4 systems for one (1) 12-month Base Year, and two (2) Option Years, consisting of: 1) On-Call Service; 2) On-Site Repair/Replacement Service; 3) Preventative Maintenance Service.

1.2. Background: The United States Forces Korea (USFK) CJ37 Directorate maintains a video wall system as a key Mission Command enabling component of its coalition Theatre Secure Video System-Korea (TSVS-K) /Command Information Display System (CIDS) suite of Information Technology equipment at USAG Yongsan, South Post Bunker, Building 5042. The CJ37 CIDS video wall supports the USFK Commander’s Exercise Program, Real World requirements, and other day-to-day mission requirements such as briefings, conferences, secure video teleconferences, training, and USFK Readiness events.

1.3. Objectives: Provide original equipment manufacturer (OEM) technical assistance, parts, and repair support for 12 months (Base Year) for Barco OLF-721 systems and components supporting the USFK CJ37 Video Wall System.

1.4. Scope of Work: The Contractor will provide and deliver and provide maintenance support services per PWS Section-5, Specific Tasks.

1.5. Period of Performance: The period of performance shall be for one (1) 12-month Base Year and two (2) 12-month option years. The Period of Performance (PoP) reads as follows:

Base Period: 1 July 2017 through 30 June 2018

Option Period I: 1 July 2018 through 30 June 2019

Option Period II: 1 July 2019 through 30 June 2020

1.6. Recognized Holidays: The contractor may be required to work on the following U.S. national holidays, as well as designated U.S. Forces Korea (USFK) holidays.

1.7. Hours of Operation/Place of Performance: Contractor shall be responsible for providing telephone and on-line service support with technically proficient, competent, and when applicable Barco-certified personnel, 24 hours a day, 7 days a week, 365 days a year, including U.S. Federal and designated USFK holidays. On-site support, as required, shall be provided by the contractor during the hours of 09:00 am to 06:00 pm, Monday through Friday. The contractor is not required to provide service when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Place of performance is the USFK CJ37 bunker, currently located at USAG Yongsan, South Post, Bldg 5042. During the life of this contract, USFK CJ37 will relocate to Camp Humphreys (Pyongtaek). Performance of this contract will move from USAG Yongsan to Camp Humphreys during the life of this contract as this organization relocates to USAG Humphreys in accordance with the established relocation plans.

1.8.

1.9. Security Requirements: N/A.

1.10. Physical Security. N/A

1.11. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the contractor concerning technical aspects of the contract: monitor contractor's performance and notifies both the Contracting Officer and contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS & ACRONYMS:

2.1. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical assistance to the contractor as long as that assistance is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.5. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.6. GOVERNMENT. “Government” refers to this contract’s Contracting Officer’s Representative (COR), or in his/her absence, the Contracting Officer (KO).

2.7. QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.8. QUALITY ASSURANCE FIELD INSPECTOR. An employee of the U.S. Government appointed by the contracting officer to assist the COR with subject-matter-expertise in administration of the contract. Such appointment will be in writing and will state the scope of authority and limitations. This individual does NOT have the authority to change the terms and conditions of the contract.

2.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.10. QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: None.

3.2. Facilities: None.

3.3. Utilities: The Government will provide all utilities available in the facility for the contractor’s use in on-site performance of tasks outlined in this PWS. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities which include turning off the water faucets or valves after using the required amount to accomplish cleaning contractor vehicles and equipment.

3.4. Equipment: None.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND PARTS

4.1. General: Except for those items specifically stated to be government furnished in Part 3, the contractor shall furnish everything required to perform this PWS.

4.2. Secret Facility Clearance: The Contractor will be authorized limited access to a U.S. military installation.

PART 5

SPECIFIC TASKS

5. Specific Tasks, CJ37 Video Wall System Support Services:

5.1. On-Call Service.

5.1.1. Contractor shall provide a hotline for round-the-clock assistance in English. Response must be provided within 8 hours of attempted contact.

5.1.2. Contractor shall provide unlimited telephone or email support for the duration of the period-of-performance. Service applies to all Barco products, hardware (HW) and software (SW), covered in the PWS. Refer to Technical Exhibit-1, “GOVERNMENT EQUIPMENT UNDER MAINTENANCE SUPPORT”, for the list of Government equipment which shall be maintained by this contract.

5.1.2.1. Support shall be provided by experienced Barco engineers or technicians.

5.1.2.2. Support shall be available 24 hours a day, 7 days a week, 365 days a year (366 days a year in a leap year).

5.1.3. Corrective actions, identified by contractor engineers and technicians, shall be initiated within 2 hours and communicated to the customer, or customer specified representative, via telephone or email.

5.2. On-site Repair/Replacement Service.

5.2.1. Contractor shall provide on-site technical support, when required, with a certified Barco service technician within six (6) hours.

5.2.1.1. The certified Barco service technician provided by the contractor shall diagnose and correct product malfunction and failures.

5.2.2. Contractor shall provide parts and materials necessary to maintain hardware products in good operating condition.

5.2.2.1. Support services only apply to original hardware and software configuration supported by the original equipment manufacturer (OEM), Barco.

5.2.2.2. Replacement parts provided shall be new, or refurbished by the OEM to be equivalent to new, and will become property of the Government.

5.2.2.2.1. Broken parts that have been replaced by the Contractor, shall become property of the Contractor in exchange for the replacement part.

5.2.3. The Government shall provide the contractor full access to the CJ37 Video Wall System, on-site working space, security escort if required, electricity, and a telephone line for remote troubleshooting.

5.2.4. The Contractor shall propose a list of consumables for purchase by the customer, such lamps or filters, which can be supplied only at the start of the contract, or at the beginning of each Option Year.

5.3. Preventive Maintenance Service.

5.3.1.1. Contractor shall provide a certified Barco service technician to visit the customer site on a quarterly basis to conduct preventative maintenance inspections (PMI) on the CJ37 Video Wall System. PMI will consist of such actions to include, but not limited to, performing equipment diagnostics and adjusting mechanical or electronic system components as required to maintain or restore operational condition of the CJ37 Video Wall System.

5.3.1.2. Contractor shall provide and replace worn and/or defective parts as required.

6. APPLICABLE PUBLICATIONS

6.1. Publications applicable to this PWS are listed below.

· USFK Publications and Directives

· AR 25-1/ 25-2 including Korea supplements

· AR 380-5

· Better Business Practices

TECHNICAL EXHIBIT 1

GOVERNMENT EQUIPMENT UNDER MAINTENANCE SUPPORT