14_PWS_(FBO).doc

Performance Work Statement

For

Mess Attendant Services, Osan Air Base

1. General: This is a non-personal services contract to provide Mess Attendant Services to provide all services outlined in the PWS. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall, except as specified in this Performance Work Statement (PWS) as government furnished property or services, provide all personnel, supervision, and any items and services necessary to perform food service Mess Attendant Services at Osan AB as defined in this PWS. The contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified by this PWS. Contractor tasks shall include the following: serving and replenishing food, cleaning facilities, equipment, and utensils, preparing vegetables and fruits for the salad bar, cleaning of tables in dining areas, performing cashier services, handling foods, supplies, and equipment, maintaining quality control, ensuring operator maintenance and minor/major repair of food service equipment, and in the event of contingency, perform all required tasks to include cooking to ensure continued service. The estimated quantities of work are listed in Attachment 1, Workload Estimates and Attachment 4, Government Furnished Equipment for maintenance. The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses will be coordinated through the government point of contact (POC). The contractor shall ensure compliance with the local policies for Osan AB pertaining to the Dining facilities and will ensure that all employees understand and enforce the appropriate policies

1.2. Background: The Osan AB Appropriated Fund food service operation consists of a main dining facility #1 (Gingko Tree DFAC, includes the Flight Kitchen operation), dining facility #2 (Pacific House DFAC) and flight line dining facility #3 (Back of the Hangar DFAC). These facilities are dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The Gingko Tree and Pacific House DFACs are full service dining facilities which include carry out services for mission essential personnel while the Back of the Hangar DFAC operation utilizes paper products for hot meal services providing flight line personnel a quick dining experience or a meal-to-go in support of flying missions during the lunch and dinner meal periods. The Gingko Tree operates a 24 hour, 7 day a week flight kitchen operation that supports all flight and ground meal support requests for passengers and crews that utilize the base flight line operation.

1.3. Objectives: Service of Food. The contractor shall serve food in standard portions, IAW Air Force Automated Recipe Service, IAW the Food Service Production Log and via the guidance of the COR, unless smaller portions are requested by the patron. Moves full serving containers to serving lines and remove containers. Perform standard cross panning procedures, in the appropriate area IAW United States Tri Service Food Code, maintain proper temperature on serving lines. Set up and close down serving lines IAW the Food Service Production Log serving lines. Set up and close down serving lines in accordance with the Food Service Production Log.

*The contractor shall move full serving containers (pans, trays, etc.) to serving lines; replenish, replace or remove containers and perform standard cross panning procedures, meaning that no food items shall be transferred from one line pan to another while on the serving line. *Plastic gloves shall be worn at all times while food is being served.

1.3.1. Customer Eligibility: The primary customers at these dining facilities are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their expense. Organizations such as local Boy Scout troops occasionally dine in the dining facilities upon permission from the installation commander. The installation commander may authorize dependents and guests to occasionally eat in the dining facilities. Cashiers shall refer to the military shift leader, the dining facility manager, Cashier Continuity Book and Contracting Officer Representative (COR) to verify customer eligibility when in doubt. The contractor shall ensure only authorized individuals are served

1.4. Period of Performance:

1.5. General Information

1.5.1. Quality Control:

The contractor shall conduct quality control in accordance with the prescribed guidance both from their existing commercial standards and the military standards. A quality control plan shall be submitted to the Contracting Officer and Contracting Officer’s Representative (COR) within 30 days after award of the contract and prior to performance of any services covered under this contract. The Contracting Officer and COR will review the plan within 30 days and provide acceptance of the plan after any changes have been included. As changes to the QCP occur throughout the life of this contract, an updated copy of the contractor’s plan shall be provided to the Contracting Officer and COR within 10 days of any changes

1.5.1.1. The contractor’s QCP shall contain, as a minimum, the following items:

1.5.1.1.1. A description of the inspection system to cover all services. Description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequently of inspections, and the title and position within the organization of the inspector(s).

1.5.1.1.2. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

1.5.1.1.3. A description of how the records shall be kept. Records must document all inspections and corrective or preventive actions taken.

1.5.1.2. Records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.5.2. Quality Assurance: The Government will evaluate the performance of the contractor’s quality control program under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor's quality control program is functioning to ensure that the contractor has performed in accordance with the performance standards. This plan defines how the government will determine the effectiveness of the contractor's quality control program by defining performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6. Recognized Holidays: The contractor shall perform services at Gingko Tree and Pacific House Dining Facilities on all Recognized federal and Korean National holidays.

New Year’s Day

Labor Day

Martin Luther King Jr.’s Birthday

Columbus Day

President’s Day

Veteran’s Day

Memorial Day

Thanksgiving Day

Independence Day

Christmas Day

Lunar New Year

Ind. Movement Day

Labor Day

Buddha’s Birthday

Children’s Day

Memorial Day

Liberation Day

National Found Day

Chusok Day

Hangul Day

K.E.U. Foundation Day

1.6.1. Hours of Operation: The contractor shall maintain operating hours at the Gingko Tree and Pacific House Dining Facilities as listed in Attachment 3. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu. The contractor shall not remove foods from the serving area until 15 minutes after the end of the posted meal hours. This allows for all patrons served additional time for second servings.

1.6.1.1. Holidays: The Gingko Tree and Pacific House dining facility is open on all holidays. The contractor shall plan for increased attendance which will be expected at Thanksgiving and Christmas along with additional service hours if necessary. The Government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least 5 days before the date of the event.

1.6.1.2. Emergency or Special Events: Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate a dining facility to operate on an extended basis of up to 24 hours per day. The contractor shall provide these services when required by the contracting officer, at the contract line item price for extended service hours. The contracting officer will verbally advise the contractor of the effort required and the contracting officer will follow up with a modification of the contract.

1.6.1.3. Visits By VIPs and Inspection Teams: VIPs, Management Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments may require additional contractor support in such areas as sanitation and general appearance, the contractor shall ensure this is completed IAW paragraph 5.1.7 for sanitation and paragraph 5.1.11 for general appearance/ground maintenance of this PWS. (Estimated 6 times per year VIP visits).

1.6.1.4. Civic Groups: Civic groups are authorized to use the dining facility upon permission from the installation commander, throughout the months of May through August these visits might occur, with group size ranging from 10-40 persons.

1.6.1.5. Mission Required Hour of Operation Changes: The government reserves the right to change the meal hours of the one of the DFAC’s to better serve mission needs. Mission needs are defined as: natural disasters, contingency requirements, acts of God, mission increase or decrease, unforeseen economical, structural or environmental happenstances.

1.6.1.6. Contingency Workload for Contract Cooks: In special and emergency situations, including, mobilization and surge requirements, the contracting officer may direct the contractor to provide cooks in addition to attendant personnel. This service will be provided at the line item cost per the bid schedule.

1.6.1.6.1. In addition the government will provide the contractor a minimum of one (1) calendar day advance notice to replace a specific number of military cooks and the expected duration of the requirement.

1.6.1.6.2. The contractor shall provide cooks who are qualified to perform the cook duties specified in AFM 36-2108, AFI and US Tri Service Food Code. The cooks shall has three (3) years of experience within the past five (5) years in preparation of various food types and knowledge of progressive cookery foods. The cooks shall have Cook License(s) (조리기능사 면허증) and National Health Physical competency certificate(s). Contractor shall provide an action plan during solicitation on how it will operate to include bringing on of cooks during surge operations

1.6.1.6.3. Contingency Services. Operations which may increase workload, to include Performance of Services during Crisis Declared by the National Command Authority or Overseas Combatant Commander.

1.6.1.6.4. Provide service during military exercises, emergencies, natural disasters and other contingency operations. The numbers of operations vary, but can be reasonably predicted from history. The contractor shall respond to an estimated eight (8) Operational Readiness Exercises or Inspections (ORE/ORI), military exercises or actual emergencies or natural disasters during an average year by extending serving hours as directed by the contracting officer at the hourly rate shown in the bid schedule for extended service hours. Serving hours under this provision may be increased to twenty-four hours per day and may be implemented as directed by the contracting officer at any time as required to meet military mission requirements.

1.6.1.6.5. Osan AB supports several Air National Guard (ANG) and Reserve units performing active duty requirements on weekends each month. The contractor shall be furnished a tentative list of these active duty weekends, which is subject to change with a 24 hour notice. The contractor shall provide sufficient personnel at the Gingko Tree Dining Facility, Bldg. 1470, to handle monthly ANG and Reserve weekends Estimated 2 weekends per month.

1.6.2. Place of Performance: The work to be performed under this contract will be performed at Bldg. 1470 Gingko Tree Dining Facility, Bldg. 733 Pacific House Dining Facility, and Bldg. 1741 Back of the Hangar Flight Kitchen.

1.6.3. Type of Contract: The government will award a Mess Attendant Contract Service. Mess Attendant Contract includes all services outlined in the PWS.

1.6.4. Security Requirements

1.6.4.1. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. As the facility is open 24/7 the contractor shall ensure all equipment is properly safeguarded.

1.6.4.1.1. The contractor shall secure all completed AF 79’s after each meal period. This is a controlled document with values ranging from 500 to 5,000 dollars. The contractor shall be liable if the document becomes lost while in their possession.

1.6.4.2. Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the QCP.

1.6.5. Special Qualifications

1.6.6. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer (KO), COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.7. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR; a copy of which is sent to the Contractor; states the responsibilities and limitations of the COR; especially with regard to changes in cost or price; estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.8. Key Personnel: The following personnel are considered key personnel by the government: Maintenance Technician, Contract Manager (CM), Supervisor(s) and Cook(s). The contractor shall provide a CM who shall be responsible for the performance of the work. The CM shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall be available between 0800-1600, Monday thru Friday to include Federal holidays or when the government facility is closed for administrative reasons.

1.6.8.1. Before removing, replacing, or diverting any of the listed or specified key person, the Contractor shall:

1.6.8.1.1. Notify the Contracting Officer reasonably in advance (at minimum14 calendar days for review and approval);

1.6.8.1.2. Submit justification (including proposed substitutions with resumes of equal qualifications as reflected on this PWS sufficient detail to permit evaluation of the impact on this contract; and

1.6.8.1.3. Obtain the Contracting Officer's written approval. Notwithstanding the foregoing, if the Contractor deems immediate removal or suspension of any members of its management team is necessary to fulfill its obligation to maintain satisfactory standards of employee competency, conduct, and integrity under the clause at 48 CFR 970.5203–3, Contractor's Organization, the Contractor may remove or suspend such person at once, although the Contractor shall notify the Contracting Officer prior to or concurrently with such action.

1.6.8.2. The list of key person may, with the consent of the contracting parties, be amended from time to time during the course of the contract to add or delete personnel so long as the aforementioned items are addressed.

1.7. Reserved.

1.8. Phase In/Phase Out Period: Phase-in is a one-time performance that allows the new Contractor to work with the incumbent Contractor to take over operations. The period between contract award date and contract start date, or the 30 days prior to the contract start date, will constitute the phase-in period, whichever is shorter. During the phase-in period, the new Contractor shall prepare to assume full responsibility for all areas of operation IAW the terms and conditions of this contract. The new Contractor shall take all actions necessary for a smooth transition of the contracted operations. The Government will make all facilities and equipment accessible to the new Contractor during the phase-in period. During this time, the new Contractor's management personnel shall be permitted to observe any on-going operations, as coordinated by the COR. During the phase-in period, the new Contractor shall, at a minimum, accomplish the following tasks.

1.8.1. Phase-In Task: The new Contractor shall develop comprehensive procedures for phasing in the new Contractor performance to the level prescribed and within the time allowed under the terms of this Contract. The new Contractor shall start on the first date of full performance and will have completed the following tasks within the phase-in period including performance of joint equipment and remaining reimbursable supply inventories; completion of all base pass paperwork; orientation of new personnel to all DFAC’s on Osan Air Base; equipment, facility and Air Force specific {Point of Sales (POS), serving standard and authorized customer} orientations; Food Handler/Servsafe training for personnel handing food; and any other actions necessary to assure that there is no interruption in support of providing required mess attendant food services.

1.8.1.1. Contractor shall provide a complete phase in plan to ensure a smooth transition in the change of work effort.

1.8.1.2on period is to observe tasks being accomplished

1.8.1.3. Become thoroughly familiar with work requirements and work procedures.

1.8.1.4. Complete personnel requirements (work force) including hiring of personnel to assure satisfactory performance beginning on the contract start date.

1.8.1.5. Contractor shall obtain base passes within 60 days of contract award, this shall be the first priority of the contractor as this is based off of historical timeline it will take Security Forces to process the appropriate passes.

1.8.1.6. Complete training requirements and accomplish necessary service training provided to employees

1.8.1.7. Complete the development of necessary work plans/procedures.

1.8.1.8. The new Contractor shall work with the COR to familiarize the contractor with the required processes to provide monthly reporting metrics, required documentation for any and all equipment repairs, reimbursable supply purchases, use of the Wide Area Workflow (WAWF) system and any other actions specified in the PWS. The Contractor shall submit monthly payment invoice thru WAWF system every 15th of each month to COR. Also, the Contractor shall provide monthly reimbursable material inventory on the last business day of each month to COR.

1.8.1.9. Complete the development of quality control plan.

1.8.1.10. The contractor shall be allowed access to the facility to familiarize supervisors, key personnel and staff with equipment, reporting, work-scheduling and procedures. However, such access shall not interfere with the production efforts of current government or contract personnel. To preclude such interference, arrangements for access to the government facilities will be made with the COR. Access will be limited to the following.

1.8.1.11. Contractor foreman level personnel will be permitted access to observe operations, work flow, priorities, scheduling, equipment handling, storage, parts, safety and security.

1.8.2. Phase Out/Transition. The incumbent Contractor shall provide supervision, control, personnel, resources, and work task responsibility for all functions described in this PWS during the transition period. If the same Contractor is awarded the new contract, Contracting Officer (KO) will determine the phase-out/transition/phase-in requirements.

1.8.2.1. Phase-Out Requirements. The incumbent Contractor and the Government will determine the condition of all audited government furnished property (GFP) for contract closeout. Any incurred liability will be included as part of the contract closeout. The Contractor shall develop and submit to the Contracting Officer’s Representative (COR) and Functional Area Chief (FAC) a phase-out plan within the first 270 days from the contract start date and each option year exercised. The plan will be updated annually to ensure accuracy and effectiveness. The plan will show when each employee will be off-site, off-payroll, what position(s) will be vacated as employees depart, and informal orientation and training plans for successor. The plan will be specific on how they will turnover responsibilities assuring full operational capability for the successor on the first day the contract becomes effective. Upon COR and FAC acceptance of the submitted phase-out Plan, the plan shall be incorporated into the Contractor’s Management Plan. The Contractor’s Management Plan shall be updated to reflect changes to the Phase-out Plan. The Contractor shall implement the Phase-out Plan 30 days prior to the last day of the contract. The Contractor shall replace any missing, unusable, or outdated documentation NLT 30 days before the end of the contract performance period. The Contractor shall repair or replace of all items (i.e. facilities, major systems, all other government furnished equipment) in the same or better condition than received to include damage beyond normal wear and tear. Exceptions will be verified by the COR.

1.8.2.2. Contractor shall provide a complete phase out plan to ensure a smooth transition in the change of work effort.

1.8.2.3. Complete all transactions, paperwork, reports and forward to COR and KO.

1.8.2.4. Complete all required joint inventories (reimbursable supplies, equipment.) with new contractor during their phase-in timeline.

1.8.2.5. Turn in all contractor base passes at the end of the contract.

1.8.2.6. See Attachment 5 for phase out tasks/timeline. If unable to meet any task timeline, the contractor notify the KO and COR in writing.

1.9. Environmental Controls.

1.9.1. Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations, and requirements regarding environmental protection. In the event environmental laws or regulations change during the term of this contract, the contractor is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the contractor shall inform the Contracting Officer pursuant to notice requirements and negotiate a modification to the contract.

1.9.2. Notification of Environmental Spills. If the contractor spills or releases any substance contained in 40 CFR 302 into the environment, the contractor or its agent shall immediately report the incident to COR. The liability for the spill or release of such substances rests solely with the contractor and its agent.

1.9.3. Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

1.10. Safety Requirements: In performing work under this contract, the contractor shall:

1.10.1. Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

1.10.2. Perform work in a safe manner as required by OSHA 2206, General Industry, Occupational Safety and Health Standards (29 CFR 1910) and Korea Environmental Governing Standards by US Force Korea.

1.10.3. Develop and provide a safety plan at the start of the orientation period or the start of the first operational performance period (if there is no orientation period). Provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the contractor.

1.10.4. Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

1.10.5. Record and report promptly (within one hour) to the contracting officer or COR, all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

1.10.6. In the event of an accident or mishap, take reasonable and prudent action to establish control of the accident or mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident and mishap investigative authority through the contracting officer.

1.10.7. If the government elects to conduct an investigation of the accident or mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

1.11. Contractor Personnel:

1.11.1. The contractor shall provide a minimum of one full-time Contract Manager (CM) and one full-time Maintenance Technician on site during the hours of operation who shall be responsible for the performance of the work and conducting Preventive Maintenance. The CM shall have full authority to act for the contractor on all contract matters relating to the daily operations of this contract. The CM shall be available during all hours of operation, IAW Attachment 3, to meet on Osan AB with government personnel designated by the contracting officer to discuss problem areas. After the hours of operation, the manager will be available within 1 hour.

1.11.1.1. The CM and supervisor(s) shall have minimum three (3) years of experience within the last five (5) years in managing a dining facility attendant services or mess attendant services or food services contract. Supervisors shall assist with meal preparation and oversee employee actions.

1.11.1.2. Electrician: The electrician shall possess a license of Electric Industrial Engineer (전기산업기사) issued by ROK Government. The electrician also shall have at least two (2) years of experience within the last five (7) years in performing specialized maintenance and repairs.

1.11.1.3. The CM and supervisors shall be able to read, write, speak, and understand English. The positions shall at no time be vacant. They shall comply with installation rules and regulations for motor vehicle use on the base and the flight line. The CM shall be able to read, write, speak, and understand English. There shall be at least one supervisor on shift at all times for the three shifts needed to cover the 24 HR ops of the dining facility operations. Each supervisor shall stay for the entire duration of the shift. A designated interpreter is preferred but not essential. This position shall also need present for each shift as a way of easing any potential communication barrier. The on-site Manager shall fluently read, speak, and understand the English language.

1.11.2. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities. Contract employees shall not sleep while on duty or within the facilities at any time, furthermore contract employees will not smoke during the posted meal hours.

1.11.3. The CM shall be available during normal duty hours within two (2) hours to meet on the installation with government personnel (designated by the KO) to discuss problems. After normal duty hours the manager shall be available within four (4) hours.

1.11.4. Contractor Employees: The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the KO as a potential threat to the health, safety, security, general wellbeing or operational mission of the installation and its population.

1.11.5. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. This shall be accomplished by wearing distinctive clothing bearing the name of the company or by wearing name badges, which contain the company name and employee name in English.

1.11.6. The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of Army, either military or civilian, unless such person seeks and receives approval according to DOD 5500-7-R Joint Ethics Regulation.

1.11.7. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform; however, their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.11.8. The Government will reserve the right to direct the removal of any Contractor employee for misconduct, endangerment to other persons or property, wrongfully appropriating Government food or property, security violations, or other justifiable reasons. The KO will advise the Contractor of the reason(s) for directing such removal.

1.11.9. Contractor personnel that work in the dining facility under this contract may purchase food and beverages while on duty, to be consumed in the facility up to fifteen (15) minutes before or after meal periods or during designated breaks. Employees will pay for each item at the established menu prices, to include the Government authorized surcharge.

1.11.9.1. Contractor employees who eat government provided food shall pay the established price for each item selected. This policy does not apply to a spoon size taste/sampling by personnel assigned to quality control. Employees purchasing food shall sign customer receipt tapes, which the contractor and accountant shall retain for each meal period as proof of payment. Meals purchased by employees will not count as meals served for contract payment purposes. Employees will not utilize government furnished equipment to store personal food or beverages, any personal food or beverages brought into any of the three (3) facilities shall be stored in a designated location that shall be coordinated with the facility managers and accepted by the COR. Contract employees shall not cook outside food in the dining facility only authorized cooks will cook/prepare any/all food items.

1.11.9.2or retains for each meal period as proof of payment. Meals purchased by employees will not count as meals served for contract payment purposes. Carryout meals are not authorized.

2. Definitions and Acronyms:

2.1. Definitions.

A La Carte System (ALACS). Item pricing of all menu items. Under ALACS, the cash patron pays for each item selected; the Subsistence-in-Kind (SIK) patron receives all items selected without charge

Basic Allowance for Subsistence (BAS). A cash allowance paid to military personnel in place of subsistence.

Contractor. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officers Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

Director of Military Public Health (MPH). The installation medical authority that defines and monitors sanitation standards and procedures for food service activities. Representatives of the MPH inspect sanitary conditions and apply ratings based upon their professional qualitative judgment.

Equipment. Items used to store, prepare, cook, transport, and serve food. Equipment also includes items used in cleaning and sanitizing, as well as those used to transport and store supplies.

Food Handlers. Food service personnel who work where unsealed food or drink is handled, processed, prepared, or served, and who touch food or food contact surfaces in any way. Excluded are food service managers, cashiers, and delivery persons who do not handle unwrapped food or touch food contact surfaces.

Food Service Manager (FSM). An officer, noncommissioned officer, or civilian responsible to the base Chief of Services for matters relating to food service. Advises the contracting officer on matters relating to the contract.

Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Major Maintenance. The maintenance and repair of equipment, including the restoration or replacement of parts because of wear and tear, damage, failure of parts, or the like. Major maintenance includes replacing or repairing handles, hinges, gaskets, compressors, and all other components necessary to maintain refrigeration in refrigerators

Meal. A meal served at an ALACS dining facility is any total sale made over 20 cents at breakfast, and over 40 cents at all other meals, before the Operating Charge is applied. A sale of less than the specified minimum sales to a cash or subsistence-in-kind (SIK) patron shall not count as a meal served.

Minor Maintenance. Involves the cleaning, adjusting, tightening of knobs, screws, nuts, bolts, etc., as required to keep food service equipment in operation and performing other user maintenance recommended by the manufacturer.

Physical Security. Actions that prevent the loss or damage of Government property.

Preventive Maintenance. Encompasses the tasks necessary to prevent the premature failure of equipment and includes routine checks of all equipment, lubricating, greasing and oiling equipment parts/components on a regular basis, and the maintenance of equipment logs.

Quality Assurance. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Services Information Management System (SIMS). The automated system for food service. The food service software includes programs for menu planning, inventory, requisitioning subsistence, controlling food production, identifying patrons, pricing menu items in ALACS facilities and preparing accounting reports.

Subsistence. Food items, including beverages and condiments.

Subsistence-in-Kind (SIK). Food furnished to enlisted personnel at Government expense, instead of a monetary allowance.

Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

Work Week. Is defined as Monday through Sunday, unless specified otherwise.

2.2. ACRONYMS

AFI.

Air Force Instruction

AFMAN.

Air Force Manual

AFP.

Air Force Pamphlet

AF Form.

Air Force Form

ACOR

Alternate Contracting Officer's Representative

AFARS

Army Federal Acquisition Regulation Supplement

AR

Army Regulation

CCE

Contracting Center of Excellence

CFR

Code of Federal Regulations

CM

Contract Manager

CONUS

Continental United States (excludes Alaska and Hawaii)

COR

Contracting Officer Representative

COTR

Contracting Officer's Technical Representative

COTS

Commercial Off-the-Shelf

DA

Department of the Army

DD250

Department of Defense Form 250 (Receiving Report)

DD254

Department of Defense Contract Security Requirement List

DFARS

Defense Federal Acquisition Regulation Supplement

DMDC

Defense Manpower Data Center

DOD

Department of Defense

FAR

Federal Acquisition Regulation

HIPAA

Health Insurance Portability and Accountability Act of 1996

KO

Contracting Officer

OCI

Organizational Conflict of Interest

OCONUS

Outside Continental United States (includes Alaska and Hawaii)

ODC

Other Direct Costs

PIPO

Phase In/Phase Out

PM

Preventative Maintenance

POC

Point of Contact

PRS

Performance Requirements Summary

PWS

Performance Work Statement

QA

Quality Assurance

QAP

Quality Assurance Program

QASP

Quality Assurance Surveillance Plan

QC

Quality Control

QCP

Quality Control Plan

TE

Technical Exhibit

WAWF

Wide Area Work Flow

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The government will provide: building space to be used by the contractor for repairs, maintenance, and parts storage alteration, repair, and maintenance of buildings removal of any equipment condemned or replaced from the food service facility receiving area; electrical power into the building and including panel board and circuit breaker; sewer lines from floor and wall drains of buildings; all gas, water and steam lines up to and including the supply source for each piece of equipment; calibration of all scales and deep fat fryer thermostats; repair of walk-in refrigerators, except for handles, hinges, gaskets, and refrigeration units; and cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms. The government provides all food.

3.2. Facilities: The Government will provide Bldg. 1470 Gingko Tree Dining Facility, Bldg. 1741 Back of the Hangar Dining Facility, and Bldg. Pacific House Dining Facility in Attachment 2.

3.3. Utilities: The government will provide gas, electricity, sewage, and water.

3.4. Equipment: An inventory of government furnished equipment must be done no later than 5 calendar days before the start of the contract period, and no later than 10 calendar days before the completion of the contract period (including any optional periods). The contractor and a government representative (identified by the contracting officer) will conduct a joint inventory of all Government-furnished equipment and the contractor will sign a receipt for all equipment provided by the government. Items of equipment missing or not in working order will be recorded and the contracting officer will be notified in writing. The contractor and the government representative will jointly determine the working order and condition of all equipment and document their findings on the inventory equipment listed in Attachment 4.

3.5. Materials: The government will replace materials that are lost due to fair wear and tear up to 10% of the inventory. The contractor shall replace, with like items, any loss over 10% of the inventory. Any additional stock that is needed above the initial inventory will be at the Government’s expense.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials: The Contractor shall provide cleaning materials/agents needed to clean facility.

4.3. Equipment: The Contractor shall provide mops, mop buckets, brooms, dustpans, rock salt and shovels.

5. SPECIFIC TASKS.

5.1. Food Preparation. The contractor shall obtain foods from the shift leader for each meal and accomplish the food preparation tasks listed on Food Service Production Log in accordance with (IAW) the recipe cards. The contractor shall ensure that all contract employees understand and comply with this, thereby ensuring that no contract employees enter the DFAC storerooms unsupervised. Contractor shall perform a variety of food preparations according to menu requirements and shall be able to safely operate kitchen equipment as required. The Contractor shall follow health and safety precautions for storage of food items, and monitor and maintain appropriate temperatures of all food items throughout preparation and service.(* plastic sandwich gloves will be worn at all times during food prep. There are no exceptions to this.)

5.1.1. Food preparation for cooking shall include, but is not limited to the following – panning meats, breaking eggs, cutting vegetables, preparing sandwiches for grilling, and omelet filling preparation. Tasks do not include responsibilities such as cooking eggs, pasta, and potatoes.

5.1.2. Preparing foods for general consumption shall include, but is not limited to ensuring availability of desserts, bread, waffles, ice cream (soft serve) or novelty ice cream, ice, and beverages.

5.1.3. Food preparation shall also consist of making sandwiches as requested by the patron during lunch and dinner meals.

5.1.4. The Contractor shall ensure fresh fruits and vegetables are washed and cleaned prior to serving, in accordance with current guidelines and instructions.

5.2. Grab and Go. The contractor shall make up boxes or containers, assemble, and pack the meal components for pickup by others. Contractor shall use commercial carryout boxes and containers with Air Force Food Service Logo.

5.3. Table Bussing Service. The contractor shall clean, thereby removing all crumbs, dirt, dust, food debris and shall sanitize dining room tables, chairs, or benches with a bleach solution of no less than 50 parts per million (ppm) but not to exceed 150 ppm, at a rate sufficient to ensure availability to customers. Replenish dining table items (napkins, salt, pepper, condiments) so that they are available to all patrons without waiting.

*The contractor shall post flyers marketing special events at each table as directed by the government facility manager/COR or military shift leader. Customers shall be required to bus their own tables and take their dishes/trays to a designated collection area. The contractor shall remove used dishes/trays from the designated collection area in a professional and organized manner. Plates shall not be scraped in view of customers.

5.4. Guest Flow Rate. The contractor shall provide sufficient personnel to ensure that patrons shall be served at the rate of 5 guests per minute on the main serving line and 3 guests per minute on the short order serving line or breakfast serving line.

5.5. Cashier Services. The Contractor shall follow the Cashier Instruction Guide. The Contractor shall perform cashier tasks for each meal to maintain a flow rate of guests to correspond with serving line(s) – 100 patrons per thirty (30) minutes or better. The Contractor shall turn in collected funds and operate the Point of Sales (POS) system provided by the Government. When requested by the Technical Point of Contact (TPOC) or in instances of POS malfunctions, the Contractor will use AF IMT 79, Headcount Record, to manually record patrons. The Contractor will follow established guidelines when a meal card number is determined to be invalid through the POS. The Contractor shall submit AF IMT 79 and AF IMT 1469 (Subsistence-In-Kind (SIK) Invalid Entitlements Log) to Food Service Accountant every Tuesday each week. The Contractor shall also maintain the Guest’s Log Book and provide patrons with Patron Comments Cards.

5.5.1. Cashiers shall be in place fifteen (15) minutes before and after the established meal hours. Cashiers will be able to effectively communicate with patrons and operate the POS system. Cashiers will be professional, courteous, and helpful to patrons.

5.5.2. Cashiers shall offer register receipts to patrons to maintain required accountability of cash and meal card patrons.

5.5.3. Cashiers shall be able to recognize military identification cards, process meal cards, read military orders, and record menu item sales using the correct POS numbers as indicated by the Production Log.

5.5.4. In case the POS system becomes inoperable; the Contractor shall record and calculate food items for cash and meal card patrons using AF IMT 79, Headcount record. Headcount and amount collected shall be provided to the TPOC after each meal.

5.5.5. An initial stock of AF IMT 79 will be provided to the Contractor at contract commencement. The Contractor shall coordinate with the Government’s Food Service Section Chief (FSSC) for supervisor’s signature in the “Supervisor” block.

5.5.6. The Contractor shall be responsible for the AF IMT 79 forms from the time of issue to the Contractor until the forms are submitted to the Government. If a form is lost, the Contractor shall be held accountable for the value of the form which will be assessed in accordance with Air Force Services Activity (AFSA) Memo dated 19 Dec14. The value of this form may range from $5.55 to $516.15. Note: The food service rates may change every calendar year.

5.6. Cash Deposits: The Contractor shall follow the Government’s currently approved Standard Operating Procedure (SOP) concerning the handling of cash sales collected for the Dining Facility, including deposit ticket preparation, bank deposit procedures, deposit schedules, timelines, and forms. Additionally, the Contractor shall turn in cash sales collected from the Flight Kitchen. The Flight Kitchen personnel will turn in cash sales collected to the Contractor no later than, Mon-Fri. The Contractor shall verify the money and sign the transfer log acknowledging receipt (AF Form 1305) and prepare cash collection voucher (DD Form 1131) and submit them to COR every Tuesday each week.

5.7. Bill and Coin Fund: The Contractor shall provide a sufficient bill and coin fund to process cash patrons. The amount of the bill and coin fund shall be provided to the Government in writing before the start of the contract period and updated as modifications occur. The Contractor shall establish procedures for cash handling of the bill and coin fund and cash collections. Once the cashier has completed close-out of the register, the Contractor supervisor and the cashier shall verify and sign the amount calculated on the receipt and the amount to be deposited. Cash shall be verified in a secure area away from the patrons.

5.8. Sanitation Requirements. The contractor shall comply with all federal and Air Force Tri Service Food Code requirements. AFI 48-116, Food Safety Program all chapters and Tri Service Food Code and supplements as directed by HQ Services Agency. In addition to inspections of contractor performance by the COR, medical public health personnel assigned by the installation director of military public health (MPH) will also inspect facility compliance with sanitary standards. Contractor sanitary deficiencies shall be corrected immediately and corrective action reported to the COR and facility manager as soon as completed. *The contractor shall provide a cleaning schedule to include all cleaning and sanitation of equipment and facilities to the COR and facility manager as part of the contractor’s QCP.*

5.9. Housekeeping Services. The Contractor shall clean areas that immediately affect patron service to include overall appearance of the dining facility. The Contractor shall provide the COR with a final cleaning schedule within 3 days of award, with specific daily, weekly, monthly, quarterly, and semi-annual cleaning tasks that will be performed to fulfill this contract.