01_Draft_PWS_(PD),_DFAC_for_Kunsan.pdf

PERFORMANCE WORK STATEMENT

FOR

DINING FACILITIES ATTENDANT SERVICES FOR KUNSAN AB

TABLE OF CONTENTS

SECTION NUMBER AND TITLE

1. Description of Services

1.1. Scope of Work

1.2. Program Overview

1.3. Operational Requirements and Specific Tasks

1.4. Cashier Services

1.5. Sanitation Requirements

1.6. Housekeeping Services

1.7. Waste Management

1.8. Grounds Maintenance

1.9. Equipment Maintenance and Repair/Preventative Maintenance

1.10. Contractor Personnel

1.11. Conduct

1.12. Hours of Operation

1.13. Quality Control Plan (QCP)

1.14. Quality Assurance

1.15. Phase-In

1.16. Phase Out/ Transition

2. Government Furnished Property and Services

2.1. Property

2.2. Services

3. General Information

3.1. Contractor Personnel Meals

3.2. Training

3.3. Security Requirements

3.4. Contractor-Furnished Items and Services

3.5. Acts of God

3.6. Contractor Management Reporting

4. List of Attachments

5. Deliverables

1. DESCRIPTION OF SERVICES

1.1. Scope of Work. The contractor shall, except as specified in this Performance Work Statement (PWS) as government furnished property or services, provide all personnel, supervision, and any items and services necessary to perform food service attendant services at Kunsan AB as defined in this PWS. The contractor shall perform all requirements to the professional standards identified in this PWS.

The Contractor responsibilities include but are not limited to: management (Dining Facilities (DFAC) only)); food preparation; serving and replenishing food; requisition, receipt and storage of subsistence; cleaning/sanitizing facilities, equipment and utensils; preparing, maintaining and cleaning dining area; performing cashier services; maintaining quality control; bussing and cleaning tables in dining areas; maintaining quality control; submitting work and repair orders for the facility; performing contingency/emergency support as required; proper disposal of refuse, recycling and grease disposition; exterior building service; ground support meals (24 hr support) to include in the event of contingency, perform all required tasks to include additional cooking to ensure continued service; and support special functions hosted by the dining facility;

ensuring maintenance and repair of food service equipment listed on Attachment 5. The estimated quantities of work are listed in Attachment 1, Workload Estimates. The contractor shall submit reports and documentation as identified throughout this Performance Work Statement (PWS). Requests for such reports and documentation and responses shall be coordinated through the government point of contact (POC). The contractor shall ensure compliance with the local policies for Kunsan Air Base (AB) pertaining to the dining facilities and shall ensure that all employees understand and enforce the appropriate policies.

1.2. Program Overview. The Kunsan AB Appropriated Fund food service operation consists of a main dining facility #1 (O’Malley DFAC, includes the ground and flight support meal operation), dining facility #2 (Delta-PAD DFAC) These facilities are dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The O’Malley and D-PAD DFACs are full service dining facilities which include carry out services for all personnel. The O’Malley operates a 24 hour, 7 day a week flight and ground support meal operation. In the event the O’Malley DFAC is not available, the D-PAD DFAC shall assume all the flight and ground support meal operations.

1.2.1. Customer Eligibility. In Accordance With (IAW) Air Force Instruction (AFI) 34-239 and installation local policy, the primary customers at these dining facilities are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are personnel who wish to and are granted permission to dine in the facility at their expense. The installation commander may authorize dependents and guests to occasionally eat in the dining facilities. Cashiers shall refer to the military shift leader, the dining facility manager, Cashier Continuity Book and Contracting Officer Representative (COR) to verify customer eligibility when in doubt. The contractor shall ensure only authorized individuals are served.

1.3. Operational Requirements and Specific Tasks

1.3.1. Subsistence and Material Handling: The contractor shall ensure that upon inspection and receipt, the contractor shall immediately store perishable and nonperishable subsistence. Store the frozen and chilled items at specified temperatures in the current Tri-Service Food Code (TSFC). The contractor shall ensure First-In, First-Out (FIFO) procedures are implemented to ensure the oldest food items are issued or used first.

1.3.2. Food Preparation. The contractor shall obtain foods from the military shift leader and/or storeroom personnel for each meal and accomplish the food preparation tasks listed on Food Service Production Log in accordance with (IAW) the recipe cards. The contractor shall ensure that all contract employees understand and comply with this, thereby ensuring that no unauthorized contract employees enter the DFAC storerooms unescorted.

1.3.2.1. The contractor shall prepare food on surfaces that have been cleaned, rinsed, sanitized to prevent cross contamination. Prepare all food items IAW Tri-Service Food Code (TSFC), Preface to Air Force Worldwide menu, Air Force Instruction (AFI) 34-239 and Air Force Manual (AFMAN) 34-240.

1.3.2.2. Grab-and-Go Meals: Carryout services and Grab-and –Go meals shall be provided IAW AFI 34-239, AFMAN 34-240 and Preface to Air Force Worldwide Menu.

1.3.3. Service of Food. The contractor shall ensure that food is served and maintained at proper temperatures IAW TSFC. The contractor shall serve food in standard portions, IAW approved Food Service Production Log, Air Force Automated Recipe System and through the guidance of the military personnel on shift. Also, the contractor shall replenish the serving lines by removing empty food containers and replace menu items. Perform standard cross panning procedures in the designated area out of customer’s view. Set up and close down serving lines IAW the Food Service Production Log.

1.3.3.1. Table Cleaning Service. The contractor shall clean, thereby removing all crumbs, dirt, dust, food debris and sanitize dining room tables, chairs, or benches with a bleach solution of no less than 50 parts per million (ppm) but not to exceed 200 ppm IAW TSFC, at a rate sufficient to ensure availability to customers. Replenish dining table items (napkins, salt, pepper, condiments) so that they are available to all patrons without waiting.

1.3.3.2. Guest Flow Rate. The contractor shall provide sufficient personnel to ensure that patrons are served at the rate of 5 guests per minute on the main serving line and 3 guests per minute on the short order serving line or breakfast serving line.

1.3.3.3. Carryout Services: The contractor shall provide carryout meal containers to authorized customers. The contractor shall prepare multiple request carryout meals for any base units on alert duty. Contractor shall provide all approved three compartment To-Go tray containers, small clam-shell built-in latch container, 12 ounce beverage containers for hot and cold items, with lids and utensils. Approval for the quality of carryout containers will be determined by the COR.

Contractor shall ensure supplies are always on hand for customer use.

1.3.3.5. Contract Junior Cook Support.

1.3.3.5.1. For the O’Malley Dining Facility, the contractor shall provide 1 junior cook for each meal period with a total of 3 junior cooks per assigned day. Junior cooks are required to prepare food products and fast food items on the grill as directed by the Food Production Log during meal period hours. The military shift leader shall utilize the Production Log to specify the junior cook’s responsibilities for the shift.

1.3.3.5.2. For the Delta Pad Dining Facility, the Contractor shall provide one junior cook for each meal period with a total of 2 junior cooks per assigned day. The cooks are required to prepare food products and fast food items on grill as directed by the Food Production Log during meal period hours. The military shift leader shall utilize the Production Log to specify the junior cook’s responsibilities for the shift.

1.3.3.6. Storeroom Subsistence Handling. The Contractor shall provide personnel to assist in receiving all vendor-delivered items, visually inspect one hundred percent (100%) of items received to check for expiration dates, deterioration and/or damage, and physically check temperatures on all refrigerated and frozen foods for compliance with the TSFC. The Contractor shall notify the Storeroom Non-Commissioned Officer in Charge (NCOIC) or Manager of all items delivered unsatisfactorily or damaged or unfit for consumption. The Contractor shall offload and stock items in appropriate locations upon receipt using First-In First-Out (FIFO) procedures. The Contractor shall thaw meats prior to preparation according to the daily production log. The Contractor shall assist military personnel with conducting weekly stock inventories as well as end of month inventories by counting and recording subsistence inventory levels.

1.3.3.7. Flight Meals and Ground Support Meals: The contractor shall provide flight meals, snack meals, bulk foods, and ground support meals to authorized patrons on a 24 hour basis, in accordance with AFMAN 34-240 and Flight Kitchen Menu & Preface. The government furnishes all subsistence including operational rations. The contractor shall provide all orders within two (2) hours upon request. In case of emergencies, no-notice-meals shall be available within 30 minutes of notification.

1.4. Cashier Services. The O’Malley and Delta Pad DFACs operate on an “a la carte” basis. The Contractor shall perform cashier duties for each meal to maintain a guest flow rate that corresponds with serving line flow rate specified in this contract, while ensuring that 100% ID card checks are performed. The contractor shall turn in funds and operate the Point of Sales system provided by the Government. The contractor shall use the appropriate government provided forms (Air Force (AF) Form 79 Cash Collection Record) when requested by the COR or when the Point of Sales system is down to record attendance and income at each meal; this shall be accomplished IAW AFI 34-239 Chapter 3, the Cashier Continuity Book and the policy letter pertaining to the appropriate cash handling procedures. The contractor shall maintain a current Sales Item Listing on hand for all items that will be used for manual pricing. Manual pricing shall be accomplished for all items served during that meal period using adding machines or hand calculators to determine the amount of each purchase by the guests unless directed to perform a flat rate price IAW AFMAN 34-240.

1.4.1.1. The contractor shall operate the following amount of cashier stations in the O’Malley, at a minimum: 4 stations for breakfast, 4 for lunch, 3 for dinner, 2 for midnight meal, 2 for brunch and 2 for supper, to maintain a flow rate of guests corresponding with the serving line flow rates specified in this PWS. Contractor must turn-in funds and operate the Point of Sales system provided by the Government in accordance with AFI, policy letters, and cashier continuity book.

Use AF Form 79 (Cash Collection Record) when requested by COR or when Point of Sales system is down.

1.4.1.2. The contractor shall operate the following amount of cashier stations in the D-Pad, at a minimum: 2 stations for lunch, 2 stations for dinner, 1 station for midnight meal. Contractor must turn-in funds and operate the Point of Sales system provided by the Government in accordance with AFI, policy letters, and cashier continuity book. Use AF Form 79 (Cash Collection Record) when requested by COR or when Point of Sales system is down.

1.5. Sanitation Requirements. The contractor shall comply with all Government and Air Force mandated sanitation requirements. This requires compliance with AFI 48-116 Food Safety Program and the Tri-Service Food Code (TSFC) to include cleaning and sanitizing of all food service equipment, utensils, kitchen and dining areas. Additionally, facility cleaning and sanitation shall include wiping down counters, and taking out trash a minimum of once per meal period. During meal hours the contractor shall provide adequate coverage for the self-service areas including salad bars, pastry area and beverage area. The serving lines shall be cleaned and dining and serving line floors swept and mopped at the close of each meal period. The refrigerators, freezers, and warmers shall be wiped down, inside and outside, daily. Spot cleaning shall be performed as required during meal periods.

1.5.1. Cooking Equipment. The contractor shall clean and sanitize all cooking equipment immediately after each use. The contractor shall minimize food particles and other foreign objects entering the drains.

1.5.2. Cooking Utensils. The contractor shall clean and sanitize dishes, pots and pans IAW the Tri Service Food Code.

1.5.3. Dishes/Trays/Silverware. The contractor shall clean and sanitize all dishes/trays/silverware utilizing the automated conveyor dishwasher. If the dishwasher is not operational, the contractor will hand-wash and sanitize IAW Tri Service Food Code.

1.6. Housekeeping Services. The contractor shall clean and sanitize areas that immediately affect customer service, to include but not limited to: the dining area, dining facility entrances, dining facility exits, serving line areas, and customer lavatories.

1.6.1 Housekeeping Schedule: The contractor shall prepare and submit to the COR a performance schedule at the time of the award with specific daily, weekly, monthly, quarterly, and semi-annual cleaning and maintenance tasks that shall be performed to fulfill this contract.

The Contractor’s schedule shall be adjusted as needed throughout the life of the contract, in consultation with the COR, to meet PWS standards for cleanliness. The schedule shall also be adjusted to address any findings as a result of the Contractor’s own Quality Control Program (QCP) or of the Government’s own Quality Assurance Surveillance Program (QASP).

1.6.1.1. Floor Cleaning – The Contractor shall maintain/clean floors and carpets to the following standards:

1.6.1.1.1. All Areas, including floors in dining and serving areas, kitchen, pot and pan room, dishwashing room, and back dock areas, shall be cleaned within 60 minutes after each meal period. Floors are to be spot cleaned to remove food, beverage spills, and debris as necessary to ensure facilities are clean, neat, and sanitary. Sweep and mop under furniture, equipment, and appliances.

1.6.1.1.2. Hard Ceramic and Tile Floors (Foyer, including area from the Rest Rooms to the Serving Line, and Dry Storage Room): no visible dirt or dust on top surface, grout should be free of embedded soil, and all embedded soil, dirt, or other foreign materials are to be removed. Tile surfaces shall be protected periodically as required with appropriate commercial products in order to maintain a glossy surface which will repel soil and present a clean appearance. This includes stripping, waxing, and dry buffing the surface. All baseboards, furniture, trash receptacles, and other equipment surfaces shall be free of cleaning solutions and maintained without visible soiling of any type.

1.6.1.1.3. Carpeted Areas: no visible dirt, embedded soil, or surface dust on all areas, including frequently walked areas, in corners, and under furniture and equipment. Carpeted areas shall be vacuumed daily and shampooed monthly to maintain a clean and professional appearance. A clean appearance is described as follows – the carpet colors and overall appearance is uniform and shows no signs of embedded dirt, beverage, or food stains.

1.6.1.1.4. Hard Surfaces (Kitchen, clipper areas): All items and areas with hard surfaces such as preparation tables, sinks, equipment doors, walls, and floors shall be cleaned after each meal period with no visible dust, dirt, or debris. This shall be accomplished by wiping all surfaces IAW sanitation standards, and sweeping, mopping, and/or rinsing floors as required. Mops shall be properly cleaned, disinfected, and stored after each use.

1.6.1.1.5. Walk-in Storage Areas, including, dry storage, and refrigerated storage areas: Floors shall be kept clean at all times, free from dirt and food particles. Walls shall be free of marks, smudges, dust, and other dirt streaks. Shelving shall be cleaned and sanitized as necessary to avoid contamination from spillage.

1.6.1.2. Restrooms. The Contractor shall clean and stock restrooms with an adequate supply of paper towels, toilet tissue, hand sanitizer, and liquid hand soap. During operating hours, the Contractor shall spot-check lavatories to continuously maintain tidiness, cleanliness, and ensure that all supplies are continuously available. The Contractor shall clean toilets, urinals, sinks, and partitions with a germicidal detergent solution at a minimum of twice a day. The Contractor’s schedule of cleaning shall posted in each restroom and shall be adjusted as necessary to meet the Government’s minimum standards of cleanliness. These standards include an absence of urine or other odor from all restroom fixtures, splashguards, and privacy screen surfaces. The lavatories are to be visibly clean with an absence of all foreign material. The Contractor shall de-scale toilets and urinals whenever visible scaling on the surface appears. The Contractor’s methods of cleaning shall result in removal of all deposits, stains, scum, water spots, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

1.6.1.3. Walls The Contractor shall clean all walls, including walls and piping behind food service equipment, areas behind serving lines, and areas behind pipes that are visible and easily accessible at a minimum of once per week and areas behind servicing line after each meal period. Walls are to be visibly free from dust, soil, grease, or other foreign matter. The surfaces shall not be greasy to the touch. Surfaces are to be clean, dry, and free from debris.

1.6.1.4. Furniture Arrangement. The Contractor shall rearrange furniture, partitions, and decorations as required. The COR will notify the Contractor of any changes needed regarding the furniture, equipment, or interior decorations. Moving of furniture is to be scheduled during non-patron hours unless safety or emergency conditions require immediate Contractor action to address safety or possible injury to patrons, personnel, or damage to facility.

1.6.1.5. Glass Doors All glass doors, entrance and exit, shall be cleaned after each meal and spot checked before each meal period.

1.6.1.6. Low and high dusting – The Contractor shall perform at least weekly low dusting on furniture, picture frames, walls, and baseboards, to include but not limited to removal of dust, dirt, and cobwebs, and spot check as needed. High dusting (see Attachment 7 for definition), to include but not limited to televisions, cabinets, vents, light fixtures, and ceiling fans, shall be accomplished at least monthly or more frequently as needed. Wall art/decor shall be dusted at least quarterly to include but not limited to removal of dust, dirt, and cobwebs.

1.6.1.7. Light Fixtures/Bulbs – Replace all burned out light bulbs and fluorescent tubes before the start of each breakfast meal as needed. Light fixture covers shall be cleaned at least quarterly and spot checked to ensure they are free from dust, dirt, cobwebs, and insects.

1.6.1.8. Ventilation Screens. All serving and dining area air conditioning/fan ventilation screens shall be cleaned at least monthly as required. All kitchen air conditioning/fan ventilation screens shall be cleaned at least quarterly. Cleaning shall include but is not limited to the removal of dust, dirt, grease, and cobwebs.

1.6.1.9. Kitchen/Serving Line Hood – The exhaust duct systems in the kitchen and serving lines are serviced monthly by the Kunsan base contract; however, daily cleaning of hoods (interior and exterior) that are not a part of the actual exhaust assembly shall be accomplished by the Contractor to remove dirt, dust, and grease accumulation from both vertical and horizontal surfaces. The outer surface of the hoods shall always have a clean appearance.

1.6.1.10. Stainless Steel – All stainless steel equipment, fixtures, and surfaces shall have a clean appearance.

1.6.1.11. Waste disposal – Contractor shall remove all trash from trash receptacles inside the facility, to include staff offices, on a daily basis minimum or as required.

1.6.1.12. Hand Sanitizer – The Contractor shall replenish liquid hand sanitizers located at the entryways, rest rooms, and kitchen areas.

1.6.2. Housekeeping Supplies, Materials, and Equipment. Except for items specifically stated as Government-furnished or government reimbursed, the contractor shall furnish everything that shall be required to perform this contract: all cleaning supplies and chemicals to include grease cutting soaps, lavatory supplies, gloves, aprons, trash bags, towels (See Attachment 6).

1.7. Waste Management. The contractor shall comply with the base recycling program. This shall require the segregation of reusable/recyclable waste materials by type. The contractor shall ensure that these items are placed in the appropriate recyclable/reusable containers at each of the two (2) dining facilities. Non-reusable waste materials (trash and garbage) shall be removed from the facility to trash/garbage dumpster.

1.7.1. All interior trash receptacles shall be cleaned inside and out as needed and on a weekly basis.

1.8. Grounds Maintenance:

Entrances, exits, sidewalks, and grounds surrounding the Government-provided facilities listed in Attachment 2 shall be maintained to ensure a neat and clean overall facility appearance.

Window cleaning shall be accomplished at least monthly and spot checked as needed. The Contractor shall also spot check for the removal of all paper, trash, and cigarette butts from all walking paths plus 15 feet away from the facility daily. Grounds maintenance in this contract does not include mowing grass and trimming shrubbery.

1.8.1. The Contractor shall ensure all entrances, exits, and sidewalks leading to the facility are free of snow and ice prior to and throughout each meal period.

1.9. Equipment Maintenance and Repair/Preventative Maintenance The Contractor shall provide maintenance on equipment to include repair of all government-furnished equipment in Attachment 5 and replacement of component parts, hood filters, and water faucets. Maintenance on equipment is defined as the contractor having to conduct maintenance/repairs on the internal/external components of the equipment to restore the equipment from being unserviceable. The contractor shall be responsible for the regular maintenance methods of all equipment as outlined in Attachment 5; all maintenance shall be IAW with the manufacturer’s guidelines. The contractor shall have an electrician/maintenance member with the appropriate licensing for maintenance and repairs for food service equipment.

1.9.1. The contractor shall connect and disconnect all water and electrical utility lines, including hard-wired equipment, to equipment when required and provide maintenance for the utility line connections. The contractor shall arrange for the repair or replacement of equipment and parts, which are covered by a warranty.

1.9.2. The contractor shall furnish a written cost estimate to the COR for any equipment repairs to include material, labor costs (beyond the technician employed by the Contractor) and any related special handling costs. Upon acceptance of the estimate by the COR, the contractor shall ensure that the repair is completed satisfactorily, in that there are no faults with the equipment and the equipment is fully operation once the repairs have been completed.

1.9.3. If the contractor, COR and Base Civil Engineering determine equipment is beyond economical repair the contractor, in coordination with the government inspector, shall recommend to the contracting officer, in writing, that such equipment be replaced. The contractor shall return equipment no longer used to the government.

1.9.4. The contractor shall furnish all replacement parts. The contractor shall own all parts purchased and store at a location of their designation which shall however be within the local area to ensure easy access to the parts until they are installed on government-owned equipment.

1.9.4.1. Parts purchased for repairs and maintenance shall be new parts which are required to be replaced or fixed within the required piece of equipment. The contractor shall purchase parts at the lowest price obtainable after securing reasonable competition for such purchases; the contractor shall furnish the original invoices for repairs and quotes to the COR. The Contractor shall be responsible for purchasing the first $15,000 in parts over the performance period, after which the contracting officer will issue a task order to allow for the Contractor to purchase additional parts. The Contractor shall credit all discounts and rebates to the government.

1.9.4.2. The COR will determine the classification and response time required for repairs as follows. The Contractor shall initiate and complete repairs within the period of time designated below. If the repairs are not completed within the designated time frame, the contractor shall submit a written explanation to the COR stating why the equipment has not been repaired and the estimated date when repairs will be completed.

1.9.4.2.1. Deferred – Initiate once COR has given the appropriate coordination – Repair with 120 hours within received approval.

1.9.4.2.2. Routine – Initiate 24 hours – Repair within 96 hours within received approval.

1.9.4.2.3. Urgent – Initiate 12 hours – Repair within 48 hours within received approval.

1.9.4.2.4. Emergency – Initiate 1 hour – Repair within 24 hours within received approval.

1.9.5. Equipment Preventative Maintenance. The Contractor shall perform periodic and regular maintenance and minor repairs of equipment and replacement of water filters in accordance with Original Equipment Manufacturer (OEM) guidelines and procedures as recommended by the equipment manufacturer. If no OEM procedures exist, the Contractor shall develop specific PM procedures to ensure continuous and reliable equipment performance. The Contractor shall keep records of all maintenance and minor repairs performed and provide records to the COR upon request.

1.9.5.1. The Contractor shall submit an equipment preventative maintenance plan no later 30 days after the award of the contract and annually with each option year. This plan will include at least 8% of all equipment each month, with all equipment furnished by the Government to be serviced over the period of performance. The plan shall specify when preventive maintenance is accomplished and how maintenance and repairs are documented, this plan shall be on file with the COR and the managers of each facility. The contractor shall provide all materials and supplies necessary to perform preventive and required maintenance according to manufacturer specifications/instructions.

1.9.5.2. The contractor shall provide a preventative maintenance schedule for the month to the COR by the first work day of each month to include when PM will be accomplished and how maintenance and minor repairs are to be documented.

1.9.5.3. The contractor shall provide a preventative maintenance of equipment summary to the COR at the end of each month.

1.9.6. Equipment Damages:

In the event that equipment is believed to be damaged by neglect and/or abuse, the COR will work in conjunction with the Contractor Manager to determine responsibility for repairs. If any failure or degradation of equipment operation is determined to be caused by the Contractor's failure to properly maintain equipment to OEM standards, the equipment shall be fully repaired by the Contractor at no cost to the Government, and this includes any corrective measures or minor repairs performed to bring the units back to OEM design specifications and operation.

1.9.6.1. Any subsistence lost as a result of Contractor’s failure to properly maintain equipment shall be reimbursed by the Contractor.

1.10. Contractor Personnel.

1.10.1. Contract Manager and Alternates. The Contractor shall provide a full-time contract manager on site, who shall be responsible for the performance of the work. The name of this person and alternates, who shall act for the Contractor when the contract manager is absent, shall be designated in writing to the contracting officer and COR. The contract manager or alternates shall have full authority to act for the Contractor on all contract matters relating to the daily operations of this contract. The contract manager or alternates shall be available during all hours of operation, IAW Attachment 4, to meet on Kunsan AB with COR to discuss problem areas.

After the hours of operation, the manager or designated alternate shall be available within 1 hour.

The contract manager and alternates shall be able to read, write, speak, and understand English.

The positions shall at no time be vacant.

1.10.1.1. Each dining facility will have a shift supervisor on site during all hours of operation.

Shift supervisors shall be able to read, write, speak, and understand English.

1.10.2. Contract Personnel: The Contractor shall not employ persons for work on this contract if such employee is identified to the Contracting Officer as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population.

Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. They shall comply with installation rules and regulations for motor vehicle use on the base and the flight line. Contractor personnel are not permitted to bring personal bags into the dining facilities, with the exception of clear plastic bags no larger than 1 quart.

1.11. Conduct. Contractor employees shall behave in a professional manner at all times while on shift. Contractor employees shall not loiter in any working or patron area during meal periods.

Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities. Contractor employees shall not sleep within the facilities at any time, as that presents an unprofessional image. Furthermore contract employees shall not smoke during the posted meal hours. The Government reserves the right to require removal of any Contractor personnel from the job site who endanger persons or property, or whose continued employment is inconsistent with the interest of military security. The Government also reserves the right to require the Contractor to remove from the job site, any employee found to be under the influence of alcohol, drugs, or any incapacitating agent or any employee involved in the theft of Government property.

1.12. Hours of Operation.

1.12.1. General: The Contractor is advised that tasks described in this section may require increased Contractor support to address additional sanitation and general appearance standards due to the nature of a special meeting or function. Additional support shall be included at no additional cost to the Government. The Contractor shall perform the following tasks associated with the listed functions including but not limited to moving and re-arranging dining room tables and chairs and returning the equipment to its original location after the function is over;

preparation, consisting of dressing tables and decorating the facility; and providing water and/or coffee service. The Contractor shall also decorate all areas of the O’Malley Dining Facility with Government-provided decorative materials for monthly birthday meals, holidays and special occasions. This includes removing, packing, and returning decorations to Government storage. The Contractor shall open an additional serving line for a specific meal when the Government provides 72 hour notice under normal circumstances and possibly less notice during last minute or emergency situations.

1.12.2. Normal. The contractor shall maintain operating hours at the O’Malley and D-PAD Dining Facilities as listed in Attachment 4. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu. The contractor shall not remove foods from all serving areas until 15 minutes after the end of the posted meal hours. This allows for all patrons served additional time for second servings.

1.12.3. Holidays. The O’Malley dining facility is open on all holidays. The contractor shall plan for increased attendance which shall be expected at Thanksgiving and Christmas along with additional service hours if necessary. The Government will provide holiday schedules during Thanksgiving and the winter holiday season to the contractor at least 5 days working before the date of the event.

1.12.4. Exercise or Special Event Services. Special and emergency situations (for example, contingency exercises, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate a dining facility to operate on an extended basis of up to 24 hours per day.

The contractor shall provide these services when requested by the contracting officer, at the contract line item price for extended service hours. The contracting officer will advise the contractor of the effort required and the contracting officer will issue a task order.

1.12.4.1. Visits by Very Important Person (VIPs): VIPs and other operational commitments may require additional contractor support in such areas as sanitation and general appearance, the contractor shall ensure this is completed IAW paragraph 1.5 for sanitation and paragraph 1.8 for general appearance/ground maintenance of this PWS.

1.12.4.2. Mission Required Hour of Operation Changes: The government reserves the right to change the time of the meal hours of the DFACs to better serve mission needs. Mission needs are defined as: natural disasters, contingency requirements, acts of God, mission increase or decrease, unforeseen economical, structural or environmental events (IAW paragraph 1.12.4).

Any increased hours shall be provided at the line item cost per the bid schedule.

1.12.4.3. Contingency Workload for Contract Cooks.

1.12.4.3.1. In special and emergency situations, including, mobilization and surge requirements, the contracting officer may direct the contractor to provide additional cooks and attendant personnel within 24 hours. This service shall be provided at the line item cost per the bid schedule.

1.12.4.3.1.1. The contractor shall provide cooks who are qualified to perform the cook duties specified in AFI 34-239 and Tri Service Food Code Attachment 3.

1.12.5. Contingency Services. Operations may increase workload, to include performance of services during crises declared by the National Command Authority or Overseas Combatant Commander, the contractor shall:

1.12.5.1. Provide service during emergencies, natural disasters and other contingency operations.

The numbers of operations vary, but can be reasonably predicted from history. The contractor shall respond to actual emergencies or natural disasters by altering serving hours as directed by the contracting officer at the hourly rate shown in the bid schedule for extended service hours.

Serving hours under this provision may be increased to twenty-four hours per day and may be implemented as directed by the contracting officer at any time as required to meet military mission requirements.

1.12.5.2. Contractors are authorized entry onto the installation under Force Protection Condition (FPCON) Normal, Alpha, and Bravo. In the event the FPCON level is elevated to Charlie or Delta, the contractor will not be authorized access onto base to perform their duties. The contractor shall remain on standby until notified by the COR that the FPCON level has reduced sufficiently to allow entry onto the installation. At this point the contractor will have 2 hours to return to duty.

1.13. Quality Control Plan (QCP). The contractor shall conduct quality control in accordance with the prescribed guidance both from their existing commercial standards and the military standards. A quality control plan shall be submitted to the Contracting Officer and COR within 30 calendar days after award of the contract and prior to performance of any services covered under this contract. The Contracting Officer and COR will review the plan within 30 calendar days and provide acceptance of the plan after any changes have been included. An updated copy of the contractor’s plan shall be provided to the Contracting Officer and COR within 30 calendar days of any changes as changes to the QCP occur throughout the life of this contract.

1.13.1. The QCP shall specifically address how the contractor plans to achieve the requirements defined in the performance requirements summary and PWS, how the contractor plans to measure the compliance and performance to those standards, how the contractor plans to measure customer satisfaction, and how the contractor plans to proactively prevent any breach of performance thresholds identified in the PWS.

1.13.2. The QCP shall also produce a set of metrics that measure the performance performed against the standards given for any requirements in the performance requirements summary.

These metrics shall be provided to the COR by the 4th calendar day of each month reporting on the performance of the previous month. The COR will review the metrics and address any negative performance trends with a corrective action plan request. The performance metrics will be used, in conjunction with the surveillance conducted by the COR, for performance reporting purposes (COR monthly report due on 7th of each month) in regular performance assessments to the Contracting Officer.

1.13.2.1. The contractor shall keep all records of inspections and make them available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract. The contractor shall collect data, perform self-evaluation, and document performance against standards associated with each specific requirement. The contractor shall address all tasks in the PWS based on the example below:

Objective (contract requirement)

PERFORMANCE

STANDARD

What level of performance is required to meet the Performance Objective or Task?

Acceptable Quality Level (AQL) or Performance Threshold

WHAT/DATA

SOURCE

What is the Contractor going to inspect?

CALCULATION

How will The Contractor determine if the AQL and Standard are being achieved?

This information comes from the

PWS.

This information comes from the

PWS.

This information comes from the

PWS.

Contractor shall submit

Contractor shall submit

1.14. Quality Assurance.

1.14.1. Performance Requirements Summary (PRS) is shown at the end of this paragraph as Figure 1.

1.14.1.1. PWS requirements are listed in Column 1 of Figure 1, which are paid for on the basis of a payment computation system specified in paragraph four (4) of this PWS. This PWS shall not limit the Government rights or remedies under any other provision of the contract, including the clauses entitled “Inspection of Services” and “Default”.

1.14.1.2. Definition of the standard of performance of each listed service (Column 2).

1.14.1.3. Set forth the maximum allowable deviation from the standard for each listed service (Column 3) that may occur before the government will invoke the payment computation formula resulting in payment of less than 100 percent of the maximum payment for the listed service.

1.14.1.4. Set forth the primary surveillance methods the Government will use to evaluate the contractor’s performance in meeting the contract requirements (Column 4).

1.14.1.5. Set forth the remedy action if the contractor fails to meet the performance standards (Column 5).

1.14.2. Government Quality Assurance. Contractor performance will be measured to the contract standards and performance requirements using the Quality Assurance Surveillance Plan (QASP).

1.14.2.1. The government may use a variety of surveillance methods to evaluate the contractor’s performance. The Government may use the following methods of surveillance in this contact:

1.14.2.1.1. Periodic surveillance of output items (every meal, daily, weekly, monthly, quarterly, or as required) by the COR as determined necessary to assure a sufficient evaluation of contractor performance.

1.14.2.1.2. Validated customer complaints and comments.

1.14.2.1.3. Random sampling/observations from the COR.

1.14.3. Criteria for Evaluating Performance. The COR initiates and rates the contractor according to the standards that are set forth in this PWS and QASP on a monthly basis. The COR shall create and utilize a COR Surveillance Check Sheet and COR Monthly Status Report which the COR sends to the contracting officer through Contracting Officer's Representative Tool (CORT). If there was any unacceptable performance the contractor shall explain why performance was unacceptable, what corrective actions shall be taken and how reoccurrence of the problem shall be prevented. The contracting officer evaluates the contractor’s written explanation and determines if full payment, partial payment, or the contract termination process is applicable. The contractor’s payment for services rendered will be calculated as stated in

1.14.4. The Government specifically reserves the right to make a temporary partial payment for services performed before receipt and evaluation of the contractor’s response to discrepancies.

1.14.3.1. The COR may initiate a Contract Discrepancy Report (CDR) if the discrepancies continue and are not resolved. If the decision is made to submit a CDR the COR will forward the CDR to the Contracting Officer for processing.

1.14.3.1.1. The Performance Standard indicates the number of defectives that when exceeded will result in the contractor receiving less than the maximum payment.

1.14.3.1.2. If the Performance Standard is a constant number of defectives (for example, 2 defectives), the Performance Standard plus one or more additional defectives will cause less than the maximum payment (for example, 3 defectives).

1.14.3.2. Acceptance of Re-performance or Late Performance.

1.14.3.2.1. Except as otherwise provided by this PWS in paragraph 1.9.6 and all sub paragraphs, the services required by this contract are of such a time-sensitive nature that defective or incomplete performance disclosed by Government inspection is not subject to correction by re-performance or late performance. The contractor is not entitled to re-perform or perform late, or otherwise correct defective services for the purpose of avoiding payment of less than the full contract price.

1.14.3.2.2. The Government may elect to require the contractor to re-perform or perform late any defective work disclosed by Government inspection. If so, the Government will notify the contractor after inspection that specified defective services shall be re-performed or performed late a completed within a reasonable time specified by the Government. In such cases, the Government will re-inspect the work performed or performed late.

1.14.3.2.2.1. Where the Government requires re-performance or late performance of a defective service disclosed by periodic inspection the Government will not modify the original inspection results after re-inspection. The sample reflects only a portion of the service. (see paragraph 1.14.4.1.).

1.14.3.2.2.2. Where the Government requires re-performance or late performance of all defective service, the contractor shall resubmit the entire service for re-inspection. Upon re-inspection, the Government will annotate the original inspection results to also reflect the resubmitted service.

1.14.4. Contractor Payment.

1.14.4.1. For performance for a service that does not meet the Performance Standard, the Government will indicate the appropriate performance rating on the COR Surveillance Check Sheet and COR Monthly Status Report for that service.

1.14.4.2. For listed services not meeting the Performance Standard, the Government calculates the Payment as follows:

EXAMPLES OF PAYMENT COMPUTATIONS

For services surveyed on this contract, assume a Performance Standard of 10 percent, a lot size of 30 units, and that five defectives were found by the QAE or COR in O’Malley Dining Facility and that the maximum monthly payment for the O’Malley Dining Facility is $60,000. Compute the payment as follows:

Standard: Serve food IAW Air Force Food Recipe Cards, production log and menu:

1) Maximum payment in O’Malley Dining Facility per month: $60,000

2) Payment percentage for the required service (Column 5) is 10 percent (10%)

3) Maximum payment for acceptable service $6,000

4) Five defectives exceeds reject level of 2 defectives

5) Percentage of lot found unacceptable 5 divided by 30 = 16.7%

6) Deduction is $6,000 times 16.7% = $1,002

7) Payment for acceptable service is (line 3 minus line 6) = $4998”

Figure 1: Performance Requirement Summary

Required Service (PWS para #) Standard

Acceptable Quality Level

Method of Surveillance

Maximum Payment for meeting the Performance Requirement

Ensure all food is prepared, handled, and served appropriately, (1.3.2. & 1.3.3).

Serve, prepare, and handle food IAW Air Force Food Recipe Cards, production log/menu, Tri- Service Food Code and Preface to AF Worldwide Menu.

deviations per month

Periodic Inspections, Spot Check, and Random Sampling

10%

Ensure all hot and cold foods are at appropriate temperatures (1.3.3.)

Maintain the proper temperature IAW the Tri-Service Food Code deviations per month

Periodic Inspections Spot Check, and Random Sampling

10%

Account for all funds earned throughout meals;

ensure all cash is always secured & accounted for (1 4)

Reconcile cash drawer with POS reports and ensure cash is turned in on-time IAW AFIs, policy letters, cashier continuity book deviations per month

Periodic Inspections Spot Check, and Random Sampling

10%

All appropriate sanitation requirements are met pertaining to the facilities, equipment and foods (1.5.)

All inspected items meet sanitation requirements IAW Tri-Service Food Code and AFI

34-239, AFMAN 34-240,

Preface to the AF Worldwide Menu deviations per month

Periodic Inspections Spot Check, and Random Sampling

15%

Provide appropriate and timely housekeeping for facilities (1.6.)

Maintain the interior of the dining facility in a clean and sanitary condition deviations per month

Periodic Inspections, Spot Check, and Random Sampling

10%

Provide proper waste management (1.7)

Dispose of each waste category as required by Base Environmental Policy, to include recyclable waste. Ensure that waste disposal areas are kept neat and orderly.

deviations per month

Periodic Inspections, Spot Check, and Random Sampling

5%

Provide appropriate and timely grounds maintenance for facilities (1 8)

Maintain the exterior of the dining facility in a clean and sanitary condition deviations per month

Periodic Inspections, Spot Check, and Random Sampling

5%

Ensure appropriate repairs & maintenance are conducted on all equipment (1.9.4.2.)

Repairs will be initiated/completed within the following time frames:

deviations per month

Periodic Inspections, Spot Check, and Random Sampling

10% Deferred: COR acceptance/120 hours

Routine: 24 hours/96 hours Urgent: 12 hours/48 hours Emergency: 1 hour/24 hours

Preventive Maintenance (3.4.3.)

IAW the manufacturer’s equipment instructions and the approved maintenance plan deviations per month

Periodic Inspections, Spot Check, and Random Sampling

10%

Provide all required consumable items specified per (1.3.4. & Attachment 6)

All consumables required for operating the dining facilities shall be provided by the Contractor deviations per month

Periodic Inspections, Spot Check, and Random Sampling

10%

Store Room Subsistence Handling (1.3.3.6.)

All orders are properly received, inspected, and items immediately placed in their proper location. Ensure FIFO is observed. Assist storeroom NCOIC with inventories deviations per month

Periodic Inspections, Spot Check, and Random Sampling

5%

1.15. Phase-In.

1.15.1. Phase In. Phase-in is a one-time performance that allows the new Contractor to work with the incumbent Contractor to take over operations. The period between contract award date and contract start date, or the 60 calendar days prior to the contract start date, will constitute the phase-in period, whichever is shorter. During the phase-in period, the new Contractor shall prepare to assume full responsibility for all areas of operation IAW the terms and conditions of this contract. The new Contractor shall take all actions necessary for a smooth transition of the contracted operations. The Government will make all facilities and equipment accessible to the new Contractor during the phase-in period. During this time, the new Contractor's management personnel will be permitted to observe any on-going operations, as coordinated by the COR.

During the phase-in period, the new Contractor shall, at a minimum, accomplish the following tasks:

1.15.2. Phase-in Tasks. The new Contractor shall develop comprehensive procedures for phasing in the new Contractor performance to the level prescribed and within the time allowed under the terms of this Contract. The new Contractor shall start on the first date of full performance and shall have completed the following tasks within the phase-in period including performance of joint equipment inventory; completion of all base pass paperwork; orientation of new personnel to all DFAC’s on Kunsan Air Base; equipment, facility and…