W91QVN-17-R-0023.docx

W91QVN-17-R-0023

Section SF 1449 - CONTINUATION SHEET

Base #1 Service (7 Days ASEPTIC)

FFP

ASEPTIC Cleaning Service (Monday through Sunday) in accordance with Paragraph 5.4 and 5.5 of the PWS and Attachment #1 Base #1 Service: 3,901 SF FOB: Destination

PURCHASE REQUEST NUMBER: F3J4MD6256AQ01

NET AMT

Base #2 Service (5 Days ASEPTIC)

ASEPTIC Cleaning Service (5 Days a Week) in accordance with Paragraph 5.4 and 5.5 of the PWS and Attachment #2 Base #2 Service: 23,695 SF

NET AMT

Base #3 Service (5 Days Basic)

Basic Cleaning Service (5 Days a Week) in accordance with Paragraph 5.5 and 5.8 of the PWS and Attachment #3 Base #3 Service: 80,066 SF

NET AMT

Linen Services

Pick-up and deliver all items (7 Days a Week) in accordance with Paragraph 5.9 Average quantity of linen per month: 6,000 each

NET AMT

Ground Maintenance Service

Ground Maintenance service and Regulated Medical Waste Removal service in accordance with Paragraph 5.6 and 5.7 and Attachment #12

NET AMT

Contractor Data Requirement List (CDRL)

CDRL in accordance with Paragraph 6, Contract Data Requirement. This is a Not Separately Priced CLIN.

NET AMT

Contractor Manpower Report (CMR)

IAW PWS, Paragraph 8, Contractor Manpower Report (CMR) must be reported by 31 October of each calendar year during the life of the contract.

NOTE: Not to exceed 20 man hours for data collection and report.

UIC: TBD, Organization: 51st Medical Group Unit 2060, APO AP 96278-2060

NET AMT

Estimated War Hazard Losses is zero (0)

NET AMT

FFP

ASEPTIC Cleaning Service (Monday through Sunday) in accordance with Paragraph 5.4 and 5.5 of the PWS and Attachment #1 Base #1 Service: 3,901 SF

NET AMT

FFP

ASEPTIC Cleaning Service (5 Days a Week) in accordance with Paragraph 5.4 and 5.5 of the PWS and Attachment #2 Base #2 Service: 23,695 SF

NET AMT

FFP

Basic Cleaning Service (5 Days a Week) in accordance with Paragraph 5.5 and 5.8 of the PWS and Attachment #3 Base #3 Service: 80,066 SF

NET AMT

FFP

Pick-up and deliver all items (7 Days a Week) in accordance with Paragraph 5.9 Average quantity of linen per month: 6,000 each

NET AMT

FFP

Ground Maintenance service and Regulated Medical Waste Removal service in accordance with Paragraph 5.6 and 5.7 and Attachment #12

NET AMT

FFP

CDRL in accordance with Paragraph 6, Contract Data Requirement. This is a Not Separately Priced CLIN.

NET AMT

FFP

IAW PWS, Paragraph 8, Contractor Manpower Report (CMR) must be reported by 31 October of each calendar year during the life of the contract.

NOTE: Not to exceed 20 man hours for data collection and report.

UIC: TBD, Organization: 51st Medical Group Unit 2060, APO AP 96278-2060

NET AMT

FFP

NET AMT

FFP

ASEPTIC Cleaning Service (Monday through Sunday) in accordance with Paragraph 5.4 and 5.5 of the PWS and Attachment #1 Base #1 Service: 3,901 SF

NET AMT

FFP

ASEPTIC Cleaning Service (5 Days a Week) in accordance with Paragraph 5.4 and 5.5 of the PWS and Attachment #2 Base #2 Service: 23,695 SF

NET AMT

FFP

Basic Cleaning Service (5 Days a Week) in accordance with Paragraph 5.5 and 5.8 of the PWS and Attachment #3 Base #3 Service: 80,066 SF

NET AMT

FFP

Pick-up and deliver all items (7 Days a Week) in accordance with Paragraph 5.9 Average quantity of linen per month: 6,000 each

NET AMT

FFP

Ground Maintenance service and Regulated Medical Waste Removal service in accordance with Paragraph 5.6 and 5.7 and Attachment #12

NET AMT

FFP

CDRL in accordance with Paragraph 6, Contract Data Requirement. This is a Not Separately Priced CLIN.

NET AMT

FFP

IAW PWS, Paragraph 8, Contractor Manpower Report (CMR) must be reported by 31 October of each calendar year during the life of the contract.

NOTE: Not to exceed 20 man hours for data collection and report.

NET AMT

FFP

NET AMT

FFP

ASEPTIC Cleaning Service (Monday through Sunday) in accordance with Paragraph 5.4 and 5.5 of the PWS and Attachment #1 Base #1 Service: 3,901 SF

NET AMT

FFP

ASEPTIC Cleaning Service (5 Days a Week) in accordance with Paragraph 5.4 and 5.5 of the PWS and Attachment #2 Base #2 Service: 23,695 SF

NET AMT

FFP

Basic Cleaning Service (5 Days a Week) in accordance with Paragraph 5.5 and 5.8 of the PWS and Attachment #3 Base #3 Service: 80,066 SF

NET AMT

FFP

Pick-up and deliver all items (7 Days a Week) in accordance with Paragraph 5.9 Average quantity of linen per month: 6,000 each

NET AMT

FFP

Ground Maintenance service and Regulated Medical Waste Removal service in accordance with Paragraph 5.6 and 5.7 and Attachment #12

NET AMT

FFP

CDRL in accordance with Paragraph 6, Contract Data Requirement. This is a Not Separately Priced CLIN.

NET AMT

FFP

IAW PWS, Paragraph 8, Contractor Manpower Report (CMR) must be reported by 31 October of each calendar year during the life of the contract.

NOTE: Not to exceed 20 man hours for data collection and report.

NET AMT

FFP

NET AMT

FFP

ASEPTIC Cleaning Service (Monday through Sunday) in accordance with Paragraph 5.4 and 5.5 of the PWS and Attachment #1 Base #1 Service: 3,901 SF

NET AMT

FFP

ASEPTIC Cleaning Service (5 Days a Week) in accordance with Paragraph 5.4 and 5.5 of the PWS and Attachment #2 Base #2 Service: 23,695 SF

NET AMT

FFP

Basic Cleaning Service (5 Days a Week) in accordance with Paragraph 5.5 and 5.8 of the PWS and Attachment #3 Base #3 Service: 80,066 SF

NET AMT

FFP

Pick-up and deliver all items (7 Days a Week) in accordance with Paragraph 5.9 Average quantity of linen per month: 6,000 each

NET AMT

FFP

Ground Maintenance service and Regulated Medical Waste Removal service in accordance with Paragraph 5.6 and 5.7 and Attachment #12

NET AMT

FFP

CDRL in accordance with Paragraph 6, Contract Data Requirement. This is a Not Separately Priced CLIN.

NET AMT

FFP

IAW PWS, Paragraph 8, Contractor Manpower Report (CMR) must be reported by 31 October of each calendar year during the life of the contract.

NOTE: Not to exceed 20 man hours for data collection and report.

NET AMT

FFP

NET AMT

PERFORMANCE WORK STATEMENT

1. GENERAL REQUIREMENTS.

1.1. The contractor shall furnish all management, labor, supervision, training, transportation, equipment and materials (except as specified herein as Government furnished) to provide complete hospital housekeeping services, linen services, regulated medical waste management, and ground maintenance services at 51stst Medical Group Facilities as described herein. This contract services shall be performed at buildings 2403 (attachment 1), 777 (attachment 2 and attachment 2-1), 768 (attachment 3), 766 (attachment 4), 759 (attachment 5), 752 (attachment 6), and 747 (attachment 7) and in accordance with Government mandated standards/outputs and regulations. The Military Treatment Facility (MTF) executive staff may change requirements as necessary to adjust operational procedures. All references to MTF locations on and off the installation, functions, and square footage of rooms are subject to change before or after contract award to meet operational requirements.

1.1.1 Period of Performance: The period of performance shall be for one (1) Base Period and four (4) 12-month option years. The Period of Performance reads as follows:

1.2. Training: The prescribed training is the responsibility of the contractor. Training is mandatory for compliance with health care accreditation standards. Training will be conducted by Infection Control Officer and Facility Manager. Training location shall be in Garden Court.

1.2.1. Initial intensive training of the work force shall be started and completed within two (2) weeks prior to start of work for all employees who have never received Hospital Aseptic Management System (HAMS) initial intensive training. Employees who have had previous HAMS training (including specialized area training) shall complete this training within two (2) weeks after starting work. The following topics shall be included:

1.2.1.1. 51st MDG may offer and train contractors on any Life Support training: 51st MDG can provide Life Support training that will only be valid within the confines of this facility. It will not result in any form of certification.

1.3. Recurring and Developmental Training. Each employee shall receive recurring and developmental training monthly throughout the contract period. Training shall include a review of selected topics in the initial training program.

1.3.1. Developmental training of the work force (continuing education) shall be provided, at a minimum of once a month. Annually, it shall include a review of each of the topics in the initial training program. Also included is annual training in occupational exposure to bodily fluid contaminants. It shall provide for training to correct deficiencies in individual performance found and documented as a result of the Contractor's Quality Control Program, the Government's Quality Assurance/Improvement Program, or supervisory review.

1.3.1.2. In addition to contractor required training, all contractor employees shall attend initial newcomers training and annual recurrent training. This training will be scheduled and conducted by the Medical Group. All contractor employees will be required to in-process through the Education and Training (E&T) Flight office within the first 5 days of their arrival at the MTF, initial training will be scheduled at that time. The training will cover emergency response procedures (fire, typhoon, etc.), infection control, patient privacy, suicide prevention, and other topics as required by regulatory and accrediting agencies. The Contractor will conduct an initial training orientation for each employee and document the training

1.3.1.3. At the request of the Executive Housekeeper, the COR may schedule a suitable training area within the MTF. All training shall be accomplished with the Executive Housekeeper in attendance. The Infection Control Committee (ICC) Members, and/or the COR may attend these sessions to participate and/or observe.

1.3.1.4. Annual training requirements. The Contractor shall ensure that contract personnel complete any mandatory annual training requirements in accordance with 51stst Medical Group procedures. Contractor personnel shall complete 51stst Medical Group newcomers’ orientation training which is scheduled for once a month after contract award.

1.3.2. Training Records. Records of all employees training shall be maintained by the Executive Housekeeper and made available to the COR on request.

1.3.2.1. The contractor’s manger is responsible for maintaining and documenting all training in a six-part folder and a Competency Assessment File (CAF) established for each employee. The folder will also contain a position description, performance standards, skill competencies checklist for each employee, and any additional training conducted by the contractor (including Hazardous Communications training as specified in para. 1.3.1.(l).

1.3.2.2. A CAF will be subject to review by the E&T office to ensure compliance with contract and health care accreditation standards.

1.4. Uniforms. The Contractor shall provide all housekeeping employees, other than the Executive Housekeeper, and Assistant Executive Housekeeper uniforms of distinctive color and design distinguishable from all MTF uniforms.

1.4.1. The Contractor shall have a uniform dress code that requires contract personnel to maintain a clean, neat and professional appearance appropriate for a health care setting.

1.4.2. The Contractor staff shall wear shoes that are enclosed while on duty. Contractor personnel shall not wear sandals, slippers, open shoes.

1.4.3. Contract employees must wear contractor provided approved uniforms at all time while performing housekeeping duties except when working in areas requiring Government-furnished surgical garments.

1.4.4. The Contractor shall ensure housekeeping personnel display on their uniforms a clear readable hospital identification (ID) badge, provided by the Government. The hospital ID badge will be either attached to the collar of each housekeeper’s top/shirt by a clip or be on a lanyard. The badge will be face up at all times and clearly visible for identification purposes. This ID badge remains the property of the Government and shall be returned upon contract completion or at the time an employee clears the hospital. ID Badges will be issued by the Government during in-processing. The Government reserves the right to confiscate any Contractor employee’s ID badge. The contractor shall ensure the return of a terminated employee’s ID badge to the COR within 3 duty days of an employee’s removal.

1.4.5. Contractor staff assigned to Operating Room and Central Sterile Supply (CSS) shall be required to wear Government-furnished surgical garments while on duty. These surgical garments shall remain the property of the government and shall not be removed from the premises. These uniforms shall be turned in as required to be laundered at Government expense. The wearing of the surgical uniform shall be in accordance with MTF’s uniform and dress regulations and policies.

1.4. 6. The Contractor shall provide Personal Protective Clothing (PPC) and devices (i.e., rubber aprons, safety shoes, outdoor weather gear, and gloves).

1.5. Personal Hygiene.

1.5.1. Standard. Contractor personnel shall wear a clean uniform each day, be neatly groomed, free of body odor and conform to acceptable standards of personal hygiene for a medical treatment facility.

Fingernails shall be clean and free of dirt. Hair shall be clean and neatly combed. Jewelry must be kept to a minimum.

1.6. Health Requirements.

1.6.1. Contract provider providing services under this contract shall receive a pre-employment physical examination prior to commencement of work and annually thereafter. Contract personnel shall report to a Government physician to receive a pre-employment examination and immunizations prescribed by the MTF. The request for physical examination will be made using USFJ Form 10 to verify the credibility of the physician being called on to perform this action before services are rendered. It is the contractor’s responsibility to pay for any medical examinations and immunizations necessary to ensure this public health compliance requirement is met.

1.6.1.1. Not later than five (5) working days prior to commencement of work, certification shall be provided to the Contracting Officer’s Representative that the provider has completed the medical evaluation required above. This certification shall state the date on which the examination was completed, the name of the doctor who performed the examination, and a statement concerning the physical health of the individual. The certification shall also contain the following statement: “(Name of contract provider) is suffering from no contagious diseases to include, but not limited to, Tuberculosis, Hepatitis, and Venereal Disease.”

1.6.2. The Contractor shall be responsible for assuring that all personnel report to the appropriate government physician to receive the pre-employment annual examinations and immunizations/shots prescribed by the MTF, including influenza vaccination without additional fund by Government but by Contract Company. Also, as a condition of employment, OSHA requires that all contract employees who will have occupational exposure to blood or body fluids, or other potentially infectious materials, shall receive Hepatitis B vaccine, sign an informed voluntary declination, or have documented immunity to Hepatitis B infection. Employees who sign declinations may change their minds at any time and receive the Hepatitis B vaccine without penalty. (Note: All personnel (including contractors) that work in patient care areas shall have Cardiopulmonary Resuscitation training. The government offers this to the contractor at no cost to the contractor.).

1.6.2.1. Certification of current physical examination for each employee. The certification shall contain a signed statement by the examining physician stating that the employee is free of any contagious disease, to include, but not limited to, Tuberculosis, Hepatitis, and Venereal Disease.” Physical examination must be current within 12 months prior to application for privileges. Initial documentation is required for: MMR (immunization or titer levels for Rubella and Rubeola), history of chicken pox disease or positive titer (varicella vaccination must be accomplished if lack of immunity), Tetanus Diphtheria (Td), TB Mantoux skin test (IPPD) if positive, minimum requirement will be follow-up with the Contractor’s physician and a chest x-ray. A physician must provide documentation of “no active respiratory disease.” It is the contractor’s responsibility to pay for any medical examinations necessary to ensure this public health compliance requirement is met.

1.6.3. The Contractor is responsible for reporting (to the appropriate MTF staff member) all information necessary to assure Hospital records can be maintained correctly, and therefore comply with the JCAHO, OSHA, and CDC employee health records requirements.

1.6.4. The MTF will provide emergency treatment to prevent loss of life, limb, or prevent undue suffering to the Contractor’s employees working at the MTF. The Contractor shall pay for medical services provided in accordance with current policies regarding civilian emergencies for Government/Contractor personnel. Required medical examinations and treatment for all job related injuries or illness shall be the responsibility of the Contractor.

1.6.5. Contractor employees who have accidental percutaneous (needle stick), ocular or mucous membrane exposure to blood or other body fluids will receive initial treatment at the MTF in accordance with MTF policy. The Contractor shall be responsible for payment of follow-up treatment/monitoring, of employee.

1.6.6. The Contractor shall ensure all Contractor employees comply with the MTF’s employee health policies and regulations.

1.7. Miscellaneous Personnel Requirements.

1.7.1. The MTF may take nose and throat cultures from Contractor personnel when required by the Infection Control Committee (ICC).

1.7.2. MTF employee health policies and regulations shall apply.

1.7.3. The MTF may designate that an employee is medically unfit. When an employee has been found medically unfit for working in the facility, he/she will be sent home. The employee cannot return to work until reexamined and given permission to return by the appropriate MTF physician.

1.7.4. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. Nor shall the Contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DOD Directive 5500.7 (for military) or AFR 40-735 (for civilian). Such employment would be contrary to the policies contained in AFR 79-1.

1.8. Application Precautions. The Contractor shall ensure employment applications for individuals who are seeking work with the contractor shall contain a question asking whether the individuals have ever been arrested for or charged with a crime and if so requiring a description of the disposition of the arrest or charge.

1.8.1. Background Checks: The Contractor shall submit an initial list to the COR within 2 days after date of award of all personnel (full name, date of birth, and social security number) proposed to provide housekeeping services at the MTF. New personnel shall be identified, in writing to the COR, prior to working at the MTF. Records will be maintained by the MTF. Contractor employees shall not be permitted to work in the MTF until the security check has been completed and found acceptable. Any subsequent reports from security checks prohibiting the Contractor's personnel from providing services shall be brought to the attention of the COR and the Contractor's personnel shall be immediately removed from providing services at the MTF. The removal of an employee shall not relieve the contractor of its obligations to perform under the contract.

1.8.1.1. The contractor shall ensure that, as a condition of employment, the contractor personnel providing patient care services under this contract meet the requirements of the Crime Control Act of 1990, as amended. The procedures for completing the required background check are outlined within Department of Defense Instruction (DODI) 1402.5, dated January 10, 1993; Subject: Criminal History Background Checks on Individuals in Child Care Services; Enclosure 6, paragraph D, Government Contract Employees. (DoDI 1402.5 is available on the internet at: http://web7.whs.osd.mil/).

1.8.1.2. If the Contractor has a DoD affiliation such as living or working on an installation (within 2 years) or is a family member of active duty military, DoD Component personnel at the installation level shall conduct an Installation Record Check (IRC). No IRC is required on individuals without DoD affiliation. Upon favorable completion of the IRC, an individual may be selected to provide services to a minor child under line-of-sight supervision until the required background checks are completed.

1.8.1.3. Personnel may be employed under the contract pending completion of background checks provided the activity uses line-of-sight supervision (LOSS) while minor children are in the care of that individual. The contractor provider shall be within-line-of-sight supervision of either military health care professionals, or an individual who has received an approved background check, or is in the presence of the child’s parent or guardian.

1.8.1.4. All background investigation requests shall be submitted IAW the applicable directive of the specific medical/dental treatment facility. The name of the contracting officer’s representative (COR) shall be included in each request as the recipient of the results.

1.8.1.5. The individual contract employee has the right to obtain a copy of the background check report from the COR and, if desired, to challenge the accuracy and completeness of the information in the report.

1.8.1.6. If any contractor personnel have previously received background checks it is the individual’s responsibility to provide proof of the check or obtain a new one. A new investigation is required if a break in service to the Department of Defense results in a time lapse of more than 2 years.

1.8.1.7. It is the contractor's responsibility to submit background investigation applications to the 51stst MEDICAL FACILITIES Security office who will then submit to the US Office of Personnel Management for personnel who require them. Payment for the conduct of any criminal history background check is the responsibility of the contractor. The contractor will provide verification of submission or completion of the appropriate background investigation, on company letterhead, to the 51stst Medical Facilities Security Office. The verification document will include the following data on the applicant:

Name (Last, First, Middle) Date of Birth Place of Birth SSN OPM Case #

1.8.2. The Government reserves the right to require removal from the job-site any Contractor employee who endangers persons or property (e.g., under the influence of drugs, alcohol, etc.) and whose continued presence at the MTF is inconsistent with the interest of military security. The Government reserves the right to refuse or permit entry on the installation of any Contractor employee who is wrongfully appropriating and/or disposing of Government property. In such cases, the Contracting Officer or the COR will advise the Contractor of reason for requesting an employee's removal or withdrawing his authorization to enter the installation. Removal for such cause does not relieve the Contractor of the requirement to provide sufficient personnel to execute requirements under the contract.

1.8.3. All Contractor employees/representatives entering the Government installation shall abide by all security regulations for the installation which may be in effect during the contract period. All such persons shall be subject to such checks as may be deemed necessary to ensure that no violations occur. No employee will be permitted on the installation when such checks reveal that his/her presence would be detrimental to the security of the installation.

1.8.3.1. Antiterrorism (AT) and Operations Security (OPSEC)

1.8.3.1.1. AT Level I Training: This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 50 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the KO, if a COR is not assigned within 20 calendar days after completion of training by all employees and subcontractor personnel.

1.8.3.1.2. Access and General Protection/Security Policy and Procedures: This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. The contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.8.3.1.3. AT Awareness Training for Contractor Personnel Traveling Overseas: This standard language text required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit Anti-Terrorism Officer (ATO) being the local point of contact.

1.8.3.1.4. iWATCH Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 50 calendar days of contract award and within 50 calendar days of new employees commencing performance with the results reported to the COR NLT 60 calendar days after contract award.

1.8.3.1.5. For Contracts that Require an OPSEC Standing Operating Procedure (SOP)/Plan: The contractor shall develop an OPSEC SOP/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified per AR 530-1.

1.8.3.1.6. For Contracts that Require OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.8.3.1.7. For Contractors Requiring Performance or Delivery in a Foreign Country, DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors Outside the US: The clause shall be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

1.8.4. The Contractor shall obtain all local, State and Federal Government licenses, passes and permits necessary to perform the specifications required in this contract prior to contract start up. This will include vehicle registration requirements for entrance to the installation.

1.8.5. An application shall state that it is being signed under penalty of perjury, with the applicable federal punishment for perjury stated on the application.

1.8.6. The contractor shall conduct background check with local authorities. The contractor shall not employ any convicted felons.

1.9. Building Security and Key Control. The Contractor shall maintain building security and control keys issued by the Government.

1.9.1. Key control. The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. (Note: All references to keys include key cards.) No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QC plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys to the COR. Contractor employees shall not allow anyone to use any key in their possession. They shall not open locked rooms or areas to permit entrance by persons other than Contractor employees performing assigned duties. All rooms/areas unlocked for cleaning shall not be left unattended during the cleaning process and shall be relocked by Contractor personnel after completion of cleaning duties.

1.9.2. In the event keys other than master keys are lost or duplicated, the contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

1.9.3. The contractor shall prohibit the use of government-issued keys by any persons other than the contractor's employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas or personnel authorized entrance by the COR.

1.9.4. The Contractor's employees shall unlock only the doors and windows necessary for the cleaning function. All rooms or areas an employee unlocks shall not be left unattended and unlocked during the cleaning process. The Contractor shall secure all doors and windows after completion of work.

1.9.5. Contractor employees shall report difficulty in closing and locking doors or windows to the supervisor on duty. The supervisor on duty shall immediately report such difficulty to the COR.

1.10. Maintain a Safe Working Environment.

1.10.1. The Contractor shall exercise all standard safety precautions (e.g., warning signs, interruption of work, phasing of work, etc.) to allow safe passage of hospital patients, personnel, equipment, or carts in work areas.

1.10.2. Accident Reports. The Contractor shall submit accident reports in accordance with the provisions of the MTFs Policies and Regulations, and installation accident reporting policy. The accident report shall be furnished to the COR.

1.10.3. The Contractor shall establish and maintain a safety program that is in compliance with the MTF’s Safety Program, and installation safety program. The safety program shall be provided to the COR/KO 5 days after contract award, annually, and immediately upon updates thereafter. This program is subject to review by the MTF’s Safety Officer for compliance with the MTF’s safety Program. The Contractor's employees shall participate in the safety inspections, fire drills, and training that are necessary to ensure compliance with the MTF’s Safety Program and the standards of the Joint Commission. The Contractor shall provide safety plan within 5 days after contract award to the COR.

1.11. Handling/Cleaning of Government Furniture/Equipment.

1.11.1. The Contractor personnel shall not move, clean, or otherwise handle control consoles, surgical instruments, anesthesia machines, dental operating instruments, computer equipment, and all physiological monitoring equipment, or any piece of equipment attached/connected to a patient.

1.11.2. The Contractor shall not unplug Government equipment that is plugged in for recharging.

1.11.3. The Contractor shall move furniture and non-medical equipment as required to execute duties.

1.11.4. The Contractor shall be liable for damages incurred while moving or handling equipment/ furniture including damage to any part of the building structure if negligence is implicated. Furthermore, the contractor shall be liable for damage to Government property or work areas caused as a direct result of Contractor negligence, equipment, or supplies.

1.12. Contractor Quality Control.

1.12.1. The Contractor shall establish and maintain a written Quality Control Program (QCP) to assure all requirements of the contract are performed to standards. The contractor shall provide QCP within 10 days after contract award to the COR, and immediately upon updates thereafter.

1.12.2. The contractor shall develop and maintain a quality control program to ensure the contract services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. The QCP shall describe records to be kept to document inspections and corrective or preventive actions taken. The records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract. The Contractor shall provide the Government access to all Contractor documentation, reports and files relating to their quality control program. The COR must have a specific quality control inspector to notify in case of customer complaints. The Contractor shall provide to the COR the Medical Facility Adapted Manual (MFAM) at the time other documents are required for submittal. The MFAM will describe how the contractor intends to implement the Housekeeping contract program at the specific facility. The components of the MFAM are in Section 2.

1.13. Housekeeping Procedures Manual

1.13.1. The Contractor shall establish and maintain a Housekeeping Manual and ensure Manual is sufficient so that completed tasks meet industry standards and the standard specified in this contract.

1.13.2. The Housekeeping Procedures Manual is subject to annual review by the Infection Control Committee (ICC) to ensure compliance with the MTF’s Infection Control program, JC requirements, and the standards set forth herein. The Housekeeping Procedures Manual, upon acceptance by the Government, will become an integral part of the contract. The Contractor shall submit future changes to the Housekeeping Procedures Manual to the COR, who will submit it to the ICC for approval before placing them into effect.

1.14. Reports.

1.14.1. Periodic Cleaning Schedule: The Contractor shall provide the COR, a schedule for performing periodic cleaning or maintenance services (e.g., carpet cleaning, floor stripping, re-sealing, refinishing and re-waxing, and duct cleaning) as required by the contract.

1.14.1.2. The Contractor shall provide and coordinate with the COR cleaning schedules at least two weeks in advance to ensure there is no conflict or adverse effect on the mission of the facilities.

1.15. Hospital hours of operation.

1.15.1. Normal operating hours of the facility are 0700 to 1700, Monday thru Friday. Exception: Normal hours for the Multi Service Nursing Unit (MSNU), Operating Rooms (OR), Emergency Services (ER), and Medical Office of the Day (MOD) room is seven days a week, 24 hours a day. The contractor will provide services to cover normal clinic hours plus tasks that cannot be accomplished during clinic hours plus daily, as-needed service to MSNU, ES, and MOD.

1.15.2. The Contractor shall provide to the COR monthly work schedules at least two weeks prior to month of accomplishment. Schedules for tasks to be performed by teams (floor stripping, carpet shampooing, etc.) shall be provided to the Government 30 days prior to the month of accomplishment. Schedules shall include the date, show the phasing of work by room/area/wing throughout the work period, and show the schedule for completion of each task requirement The Contractor shall submit schedule changes in writing to the Government at least 24 hours in advance of beginning the output.

1.16. Recognized Holidays.

1.16.1. The contractor will not normally be required to provide service on the following days. When U.S. Government Legal Holidays occur on Saturday or Sunday, the preceding Friday or the following Monday, as observed by the Federal Government, shall also be considered no workdays unless changes in work schedule are approved by the COR. EXCEPTION: MSNU, Emergency Room, and Medical Office of the Day (MOD) room will require service every day, including holidays. The Contractor’s performance is required on all Korean Holidays and military down days.

1.17. Meetings

1.17.1. The Executive Housekeeper will be a member of the Environment of Care Committee (EOC) and Infection Control Committee (ICC). When invited, the Executive Housekeeper will attend meetings with the Functional Area Chief and/or the COR. The Executive Housekeeper will attend EOC and ICC meetings.

1.18. Eating, Drinking, and Smoking Policy

1.18.1. Eating and drinking are permitted in designated areas only. According to AFOSH 91-8 para 4.4, the MTF is a smoke-free environment and smoking is only permitted in designated areas.

1.19. Safety Data Sheet (SDS)

1.19.1. The Contractor shall post the Safety Data Sheets (SDS) on all chemicals used for housekeeping duties. SDS's shall be maintained in an OSHA approved binder in the Contractors office room LE-12, at the chemical storage location, and on each housekeeping cart. The SDS's shall be in English and Korean. A copy of each SDS will be forwarded to the COR.

1.20. Safety Warning Signs. The Contractor shall display appropriate warning signs in all areas where housekeeping operations may cause traffic obstruction or personnel hazard.

1.20.1. The cleaning of lobbies and corridors resulting in a temporarily wet or slippery floor surface shall be accomplished so that it will not be necessary for personnel or patients to cross the wet surface to gain access to other areas. This will minimize accidents.

1.21. Emergency Operations Plan (EOP): The Contractor shall be knowledgeable of the MTF’s Emergency Preparedness Plan and shall assign specific staff to participate in exercises

1.21.1. Emergency response shall be required as needed to assure safety and/or patient welfare, or stability of the buildings, or as a result of any disasters. During extreme emergencies it may be necessary to direct contractor employees on cleaning procedures appropriate to address a contingency situation. Response to MTF staff requests will be required to return the hospital to an aseptic condition should an immediate need arise or should the Contractor fail to provide adequate scheduled cleaning or constant policing. For the purpose of determining the timeliness of the response, the Contractor’s normal duty hours are any time the Contractor is required to have employees assigned to be working at the facility.

Examples of non-duty hour events are as follows:

1.22. Contractor Qualification

1.22.1. The Prime Contractor shall possess the current and valid Hygiene Management Permission license under Management of Public Health Act (공중위생영업 중 위생관리용역업 신고증) issued by the Republic of Korea (ROK) Government. The permission license of a subcontractor cannot be substituted for the prime contractor’s permission license.

1.22.2. The Prime Contractor shall have a minimum of two (2) years of experience within the last seven (7) years from the issuance date of this solicitation in housekeeping service with healthcare/patient care environments.

1.22.3. Key Personnel Qualification.

1.22.3.1. Executive Housekeeper (EH). The Contractor shall assign an EH to serve solely in the MTF campus of this contract. The EH shall be assigned full time duty residence (during the normal working hours of the MTF) as the on-site management representative of the Contractor at the MTF campus. The Executive Housekeeper shall be available on site during the hours specified in para 1.15. The Contractor shall present a written certification to the Contracting Officer (KO) that the Executive Housekeeper meets the requirements of this Performance Work Statement (PWS). These certifications shall be presented to the KO in Medical Facility Adapted Manual (MFAM).

1.22.3.2. Experience Requirements. (a) one (1) year of consecutive experience, during the last seven (7) years, as a Executive Housekeeper a full service hospital. (b) As Executive Housekeeper he/she shall have been responsible for departmental procedures, supervision, scheduling work assignments, training, quality assurance and overall contract performance.

1.22.3.2.1. The EH shall have a current and valid Annual Hygiene Training Certificate (위생교육필증) issued by Korean Facility Hygiene Management Association (한국건물위생관리협회).

1.22.3.3. The Contractor shall assign an Executive Housekeeper to be able to speak, read, and write in English in order to effectively communicate with Government personnel.

1.22.3.3.1. The Contractor shall provide Executive Housekeeper that must be able to read, speak, listen to, and write English. Factors used to determine English reading, speaking, listening, and writing shall be, at a minimum, two of the following documents (two documents shall consist of combination of either #1 or #2 along with either #3 or #4): 1) Test of English for International Communication (TOEIC) score 550 or higher; or 2) TOEIC Speaking Test score 100 or higher; or 3) proof of English comprehension or English class credit points from a College or University; or 4) proof of minimum of one (1) year working experience for U.S. Government job position description. In addition, if the position requires the use of computers, the Contractor shall have personnel with sufficient knowledge and skill to be able to use computers and associated data program like Windows Office programs: Word, Excel, Power Point, Outlook as part of the work duties.

1.22.3.3.2. Absence from Duty. If the Executive Housekeeper will miss a normal nine (9) hour shift, the Contracting Officer's Representative (COR) shall be notified orally no later than 2 hours after commencement of the designated 9-hour shift and advised of who will be the stand-in representative during this absence.