Revised_WCT_Strategic_Comms_W91QV120R0001.pdf

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PAGE(S)

until 03:00 PM local time 11 Oct 2019

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70 - 73 H 74 - 75 carrie.a.lucas3.civ@mail.mil

RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA FAR (48 CFR) 53.214(c)

1 75

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS

SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

W91QV1 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and 1 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and submit via email only conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

CARRIE A LUCAS 703-806-3476

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

2 - 19

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT

PACKAGING AND MARKING

20 - 47 J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

49 - 51

K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIONS AND INSTRUCTIONS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

52 - 69

PART II - CONTRACT CLAUSES

MICC-FORT BELVOIR

9410 JACKSON LOOP, SUITE 101

BLDG. 1425

FORT BELVOIR VA 22060-5116

FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

6. REQUISITION/PURCHASE NO.5. DATE ISSUED

12 Sep 2019

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

W91QV120R0001

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 6 Months Marketing Specialist

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

FOB: Destination

PSC CD: R707

NET AMT

0002 6 Months Marketing Specialist

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

0003 6 Months Graphics Designer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

0004 6 Months Lead Writer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

0005 6 Months Writer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

0006 6 Months Senior Analyst / Onsite Program Manager

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

0007 6 Months Web Developer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

0008 6 Months Social Media Manager

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

0009 1 Job Other Direct Cost - Travel

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement and the Joint Travel Regulation.

0010 1 Job Other Direct Cost - Materials

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

1001 12 Months OPTION Marketing Specialist

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

1002 12 Months OPTION Marketing Specialist

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

1003 12 Months OPTION Graphics Designer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

1004 12 Months OPTION Lead Writer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

1005 12 Months OPTION Writer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

1006 12 Months OPTION Senior Analyst / Onsite Program Manager

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

1007 12 Months OPTION Web Developer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

1008 12 Months OPTION Social Media Manager

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

1009 1 Job OPTION Other Direct Cost - Travel

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement and the Joint Travel Regulation.

1010 1 Job OPTION Other Direct Cost - Materials

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

2001 12 Months OPTION Marketing Specialist

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

2002 12 Months OPTION Marketing Specialist

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

2003 12 Months OPTION Graphics Designer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

2004 12 Months OPTION Lead Writer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

2005 12 Months OPTION Writer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

2006 12 Months OPTION Senior Analyst / Onsite Program Manager

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

2007 12 Months OPTION Web Developer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

2008 12 Months OPTION Social Media Manager

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

2009 1 Job OPTION Other Direct Cost - Travel

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement and the Joint Travel Regulation.

2010 1 Job OPTION Other Direct Cost - Materials

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

3001 12 Months OPTION Marketing Specialist

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

3002 12 Months OPTION Marketing Specialist

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

3003 12 Months OPTION Graphics Designer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

3004 12 Months OPTION Lead Writer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

3005 12 Months OPTION Writer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

3006 12 Months OPTION Senior Analyst / Onsite Program Manager

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

3007 12 Months OPTION Web Developer

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

3008 12 Months OPTION Social Media Manager

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

3009 1 Job OPTION Other Direct Cost - Travel

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement and the Joint Travel Regulation.

3010 1 Job OPTION Other Direct Cost - Materials

FFP

The contractor will perform all tasks in accordance with the Performance Work Statement.

CLAUSES INCORPORATED BY FULL TEXT

52.216-1 TYPE OF CONTRACT (APR 1984)

The Government contemplates award of a contract resulting from this solicitation.

(End of provision)

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

Comprehensive Strategic Communications Management Support Services

PART 1

GENERAL INFORMATION

1. General: This is a non-personal services firm fixed contract to provide comprehensive strategic communications management support services to the USA MEDCOM, Deputy Chief of Staff, Warrior Care and Transition (DCS, WCT) in support of the Warrior Care and Transition Program (WCTP). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide comprehensive strategic communications management support services to the DCS WCT in support of the WCTP as defined in this Performance Work Statement except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: The Warrior Transition (Provisional) was established on 1 April 2009 to develop, coordinate and integrate the Warrior Care and Transition Program for the Army’s Wounded, Ill, and Injured Soldiers/Veterans and their Families/Caregivers in order to promote future success in the force or civilian life. The command is the result of the realignment of the Warrior Care and Transition Office (WCTO), the Army Wounded Warrior Program (AW2) and the Medical Command (MEDCOM) Warrior Transition Office (WTO) as directed by the Under Secretary of the Army and the Vice Chief of Staff of the Army on 21 October 2008. The resultant, Warrior Transition Command (WTC) Concept Plan was approved by the Army G-3/5/7 DAMO-FM on 3 June 2009. The WTC was fully operationally capable on 1 October 2009.

The WTC was realigned under MEDCOM as a major subordinate command and reports directly to the Commander of MEDCOM. The WTC Commander is also dual-hatted as the Assistant Surgeon General for Warrior Care and Transition and reports to The Surgeon General (TSG), a position established by the Office of the Surgeon General on 19 November 2007.

In 2016, the WTC transitioned to the U.S. Army Medical Command (MEDCOM), Deputy Chief of Staff for Warrior Care and Transition (DCS, WCT). The mission, functions and appropriate personnel requirements realign in order to (IOT) achieve a balanced, agile, and integrated organization that is better aligned to enhance the Health Readiness for the Army Force 2025 and beyond.

The DCS, WCT’s mission is to provide centralized oversight, guidance, and advocacy, empowering wounded ill, and injured Soldiers, veterans, and families through a comprehensive transition plan for successful reintegration back into the force or into veteran status with dignity, respect, and self-determination. The WCTP’s top priority is the welfare of Soldiers and their families through commitment to the best care and treatment of wounded, ill, and injured Soldiers and commitment to education, training and careers. The DCS WCT has the following core competencies: (1) Manage WCTP;

(2) Execute and oversee the Warrior Care and AW2 programs; (3) Coordinate and collaborate with MEDCOM, Department of the Army (DA) Staff, other Services and Departments and Congress; (4) Prescribe standardization and evaluation of the Warrior Transition Program; (5) Coordinate and collaborate the movement of Warriors in Transition (WT); (6) Oversee, monitor and advise on Reserve Component issues.

1.3 Objective: The contract requires the Contractor to support development of precision program messages for each identified stakeholder category; development of original, compelling content to reinforce approved program messaging using modern story telling techniques; graphic design and web development.

In order to assist with these core competencies, the DCS WCT must assess its overall strategy, coordinate with its stakeholders (Soldiers and veterans, families and caregivers, cadre, commanders, MEDCOM leadership, governing leadership, congress, and, veteran and military service organizations) and establish policies and procedures through a disciplined program of organizational assessment, process improvement, uniform program management, and transformational change when required. As a result, the Contractor shall have extensive knowledge of the Army Warrior Care and Transition Program, the operation of Warrior Transition Units, related legislative initiatives, Department of Defense (DoD) efforts related to this program and the Integrated Disability Evaluation System

(IDES).

1.4 Scope: This contract requires the contractor to provide comprehensive strategic communications enterprise management support services to the Deputy Chief of Staff, Warrior Care and Transition (DCS, WCT) in support of the Warrior Care and Transition Program (WCTP). Specifically, the Contractor shall support development of precision program messages for each identified stakeholder category; development of original, compelling content to reinforce approved program messaging using modern story telling techniques; graphic design and web development, sustainment of both proprietary and non-proprietary media platforms, for publication and distribution of all approved content. The utilization of multi-media tools and techniques for effective use of national and international media interest during high-profile adaptive reconditioning events. Analytics to measure outcomes, and determine needed improvements.

1.5 Period of Performance: The period of performance will commence 01 December 2019. The period of performance shall be for one (1) Base Year of six (6) months and three (3) 12-month option years. The Period of Performance reads as follows:

Base Period: 01 December 2019 – 31 May 2020 (6 months) Option Period 1: 01 June 2020 -- 31 May 2021 Option Period 2: 01 June 2021 – 31 May 2022 Option Period 3: 01 June 2022 – 31 May 2023

1.6 General Information

1.6.1 Quality Control (QC): The Contractor shall develop, maintain and execute an approved quality control program and processes to monitor Contractor performance at applicable PWS locations and to ensure compliance with regulatory guidance and the requirements of this contract. The Contractor’s quality control plan shall delineate procedures to conduct and document inspections; identify, prevent, and ensure non-recurrence of defective services, procedures for addressing Government discovered non-conformances and procedures for collecting and addressing customer feedback/complaints. Contractor shall submit electronically a comprehensive written quality control plan (QCP) within 30 days contract award for Government review and approval. The plan shall be transmitted to the Contracting Officer Representative (COR). After acceptance of the quality control plan the Contractor shall receive the Contracting Officer’s acceptance in writing with any proposed changes to QC system.

1.6.2 Quality Assurance: The government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a government only document. This plan is primarily focused on what the Government must do to ensure the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The Contractor is not required to perform services on the holidays listed below:

New Year’s Day ` Labor Day Martin Luther King Jr.’s Birthday Columbus Day Washington’s Birthday Veterans Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between core hours, as defined by local duty station except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. For absences greater than 2 weeks the contractor must backfill and/or provide substitutes.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. In addition, the Contractor may be required to adjust work schedules to accommodate work requirements.

1.6.5 Place of Performance: The primary place of performance will be in the Taylor Building, 2530 Crystal Drive, Arlington, Virginia. Other Government offices within the National Capital Region may be used as temporary facilities by Contractors as dictated by the Government. With prior approval, Contractor personnel may perform duties via telework. All telework performed by the Contractor personnel will be subject to adequate documentation as requested by the Government to validate the sufficiency of the work performed.

1.6.6 Type of Contract: The Government will award a firm fixed price contract.

1.6.7 The Contractor is responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard such information that may involve the Contractor or the Contractor’s personnel or to which they may have access may subject the Contractor and/or the Contractor’s employees to criminal liability under Title 18, section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. All programs and materials developed at government expense during the course of this contract are the property of the government. Contractor personnel shall be required to obtain and maintain security badges and adhere to the installation security requirements.

1.6.7.1 Personnel Security. The Contractor shall comply with DoD Directive 8500.1, "Information Assurance (IA)," DoD Instruction 8500.2, "Information Assurance (IA) Implementation," DoD Directive 5400.11, "DoD Privacy Program," DoD 6025.18-R, "DoD Health Information Privacy Regulation," and DoD 5200.2-R, "Personnel Security Program Requirements."

1.6.7.1.1 OPSEC AT

Access and General Protection/Security Policy and Procedures:

Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (CFR clause 52.204-9, Personal Identity Verification of Contract Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

For contractors requiring CAC. Before CAC issuance:

The contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non- DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

Threat Awareness Reporting Program:

For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent.

1.6.7.2 Standards of Conduct: Contractor shall ensure all personnel performing duties under this contract understand and adhere to the following standards of conduct:

Disorderly Conduct: Use of abusive or offensive language, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient government operations.

Intoxicants: The Contractor shall not allow any employee while on duty or on the Government installation or facility to possess, sell, consume, or be under the influence of intoxicants, drugs, alcohol, or substances, which produce similar effects. The Contracting Officer may direct the Contractor to remove from the installation or facility (worksite) any employee who violates this requirement.

Criminal Actions: Contractor employees may be subject to criminal prosecution for any violation of the law which occurs while they are in a duty status or physically present on federal property. If the employee becomes involved in criminal activity or becomes the subject of an official criminal investigation while not on duty that directly affects the employee’s ability to perform duties, the Contractor shall direct the employee to report the incident to the Contractor immediately, as soon as reasonable, but in any event, no less than 8 hours prior to that employee’s next shift assignment. The Contractor shall immediately then report this to the Contracting Officer or the Contracting Officer’s designee.

Official Documents: Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records is strictly prohibited.

Government Property: Unauthorized use, theft, or vandalism of government property is strictly prohibited.

Immoral Conduct: Sexual harassment, inappropriate touching, use of sexually explicit language or vulgarity, or the possession or display of sexually explicit material or any conduct of a sexual nature that is reasonably considered as offensive is strictly prohibited.

Unethical Behavior: The solicitation or acceptance of gratuities, gifts or tips for duties performed, misusing company time, abusive or misuse of authority, or employee thefts during performance of this contract is strictly prohibited.

1.6.7.2 Contractor responsibilities for ensuring personnel security include meeting the following requirements:

1.6.7.2.1. Follow the United States Army Information Technology Agency (ITA) Security Office guidelines for submittal of Information Technology (IT) background investigations and security clearances and ensure all Contractor personnel are designated as IT-I, IT-II, or IT-III where their duties meet the criteria of the position sensitivity designations. Contact the ITA IA Office for guidance on the appropriate IT levels for personnel on the agreement.

1.6.7.2.2. Initiate, maintain, and document personnel security investigations appropriate to the individual's responsibilities and required access to Sensitive Information (SI).

1.6.7.2.3. Immediately report to the ITA Security Office and deny access to any automated IS (AIS), network, or SI information if a Contractor employee filling a sensitive position receives an unfavorable adjudication, if information that would result in an unfavorable adjudication becomes available, or if directed to do so by the appropriate government representative for security reasons.

1.6.7.2.4. Ensure that all Contractor personnel receive information assurance (IA) training before being granted access to ISs, networks, and/or SI information.

1.6.7.3 Health Insurance Portability and Accountability Act (HIPAA). The Contractor shall comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) (P.L. 104-191) requirements, specifically the administrative simplification provisions of the law and the associated rules and regulations published by the Secretary, Health and Human Services (HHS) and the published MEDCOM implementation directions. This includes the Standards for Electronic Transactions, the Standards for Privacy of Individually Identifiable Health Information and the Security Standards. It is expected that the Contractor shall comply with all HIPAA-related rules and regulations as they are published and as ITA requirements are defined (including identifiers for providers, employers, health plans, and individuals, and standards for claims attachment transactions).

1.6.7.4 Access to Protected Information. If, during the performance of this procurement, Contractor personnel obtain access, by any means, to protected information, including trade secrets or proprietary information of other contractors, Government source selection information, HIPAA, Privacy Act information, or any other information with distribution limited by the Government, Contractor personnel shall not divulge any such information except as it relates to the performance of this procurement within DCS WCT itself and shall not otherwise use or disclose this information for their personal gain, the gain of their employer, or the gain of anyone else. The Contractor shall notify the Contracting Officer and the Contracting Officer Representative of any potential organizational conflict of interest created by any such access. A nondisclosure agreement, however, will not overcome an Organizational Conflict of Interest (OCI) as defined in FAR part 9.5. Moreover, compliance with the Trade Secrets Act requires the consent of the owner of the proprietary information before another non- federal entity may be allowed access to such information. Accordingly, all Government Contractors are required to mark their proprietary information; any time the Contractor is given access to such marked information, it is incumbent upon the Contractor to inform the Contracting Officer of the access. Contractor personnel will be required to sign a nondisclosure agreement before starting work under the agreement. Failure to comply with this clause shall be deemed adequate cause for the directed removal of a Contractor employee from the worksite or performance of work under this contract.

1.6.7.5 Security and Privacy. The Contractor shall –

1.6.7.5.1 Provide physical security for all material, equipment, data, and information handled during contract performance, in accordance with AR 190-13, The Army Physical Security Program, AR 190-51, Security of Unclassified Army Property (Sensitive and Non-sensitive), and program policies, procedures, and regulations.

1.6.7.5.2 Perform operations on, have access to, or handle data and information that contain sensitive, proprietary, or Privacy Act information or data. The Contractor shall handle sensitive information in accordance with the provided DD Form 254, Department of Defense Contract Security Classification Specification.

1.6.7.5.3 Contractor Personnel performing work under this contract will have a valid/active Public Trust (NACI) at time of start of work, and shall maintain the level of security required for the life of the contract. Contractor personnel shall sign a Nondisclosure, Conflicts of Interest, and Rules of Conduct Certificate to be provided at time of award. This contract will specify appropriate IT levels and security clearance requirements for the tasks performed. Work performance that requires access to sensitive communications security (COMSEC) information will require a final security clearance at the requisite level. The required security clearances and SCI access indoctrination, as specified, shall be submitted at time of proposal and shall be in force or submitted with no issues that would prevent the issuance of an interim clearance for all assigned personnel at contract start date. All positions are designated as level IT-III, in accordance with AR 25-2, Information Assurance, and Appendix K, AR 380-67, The Department of the Army Personnel Security Program. Individuals who have been barred or were previously barred from the installation pursuant to Title 18 U.S.C. Section 1382 shall not be allowed to enter or work on the installation.

1.6.7.5.4 The Contractor shall be required to gain access to the HQDA/ITA networks for performance of this contract and shall follow all guidelines and policies established for the use of these networks. As such, Contractor personnel will undergo appropriate background investigation and security awareness training. The Contractor shall be prepared for this process to take at least four (4) weeks, if not longer. The Contractor shall submit the appropriate forms for background investigation commensurate to the IT-III level to the Office of Personnel Management and obtain receipt confirmation.

1.6.7.5.5 Upon termination of a Contractor employee from performance of work under this contract, the Contractor shall notify the ACO, and then the Deputy Chief of Staff, Warrior Care and Transition (DCS, WCT) of the action, including the termination date.

1.6.7.5.6 Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.8 Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use, when performing in a government facility. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.9 Government Issued Common Access Card (CAC): Proof of employment and security clearance / favorable background check is required before an ID CAC will be issued authorizing access to the Installation and Government computer systems. CACs may not be issued to contractors unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Trusted Associate Sponsorship System (TASS) was developed as a secure and authorized means of entering Contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter Contractor data into TASS, the Contractor's data must be resident in an authorized source database. The Joint Personnel Adjudication System (JPAS) is that authoritative source. The Contractor's Facility Security Office (FSO) shall ensure its employee(s) has a record in JPAS prior to its employee(s) requesting a CAC be issued. Contractors without JPAS accounts may request accounts by following the instructions provided in the Frequently Asked Questions (FAQ) topic "How do I get a JPAS account (Industry Users)?" found on the JPAS website, https://jpas.dsis.dod.mil/faq-gen.html. Personnel eligible for a CAC who are not in JPAS (i.e., certain Contractors, Foreign Nationals, and DOD affiliates) will be required to register at a site where an equivalent background vetting will be accomplished IAW

FIPS 201.

1.6.10 Key Control: Keys will not be issued to contractor personnel for offices or doors located at the government office location.

1.6.11 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property;

and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.6.12 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Further, it is a MEDCOM requirement that all Contractors indicate their contracting company in addition to the government client supported (i.e. Deputy Chief of Staff, Warrior Care and Transition (DCS, WCT)) in the email display name and signature block of all email communication while conducting business work scope for the program. Contractor personnel shall be required to obtain and wear badges in the performance of this service.

1.6.13 Contractor Travel: The performance of this effort will include but not be limited to Army Trials at Fort Bliss, Texas, Warrior Games in lead Service designated location, Invictus (location TBD) and other locations as required by the Government. Travel will be reimbursed in accordance with the Joint Travel Regulations (JTR) and the limitation of funds specified in this contract. All travel requires approval/authorization of the Functional Representative, which designation falls to the Chief of Strategic Communications as the Subject Matter Expert, and notification to the COR.

1.6.14 Other Direct Costs (ODC): This category includes travel (outlined in 1.6.13), printing of draft marketing materials developed under the contract (mass reproduction is strictly prohibited IAW USC Title 44 and the Joint Committee on Printing and Binding Regulations (JCP)) and direct costs associated with webhosting, and design items required for the development of marketing materials or website. Software and equipment purchases are not allowed. Promotional material purchases (i.e. shirts with logos) are not allowed IAW Executive Order 13589 dated November 9, 2011. All ODCs shall be submitted to the KO and COR prior to expenditure. The Contractor shall ensure Contractor personnel are trained on allowable expenses and all methods are taken to minimize Contractor’s risk of invoice rejection due to non-allowable items The Contractor shall maintain all costs within the Not to exceed government established amounts in the corresponding CLINS. At such time as the not to exceed amount reaches 75% of total CLIN amount, the Contractor must provide written notification to KO and COR. The Contractor shall include all other ODCs associated with successful performance of the work requirements as part of the firm-fixed price. The Government will allow a negotiated material handling fee be applied to the ODCs (not including travel) based on contract award. All travel ODC cost will be IAW the Joint Travel Regulation. Neither G&A nor profit will be allowed on ODCs, including travel which are firm fixed priced.

1.6.15 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.16 Phase-In/Phase-Out Period: Contractor shall provide a transition period of 7 calendar days for the establishment of operations in preparation for full performance of this contract action. No deliverables from the prior contract/TO will be carried over or completed as part of the new contract/TO. Contractor shall develop and implement a Transition Plan that addresses the full range of contract entrance and exit transition activities and describes the approach to minimize disruption to ongoing operations. Such plan shall be submitted to the COR within five (5) days of award.

1.6.17 Mandatory Training: The Contractor shall ensure personnel performing services under this task order complete additional Government provided training within the timeframes below. Due to the nature of some training, non-completion may result in loss of access to pertinent systems. The Directorate’s Training/Support Services Specialist will provide the websites to the training when the contractor personnel in-process on site. The training includes, but it is not limited to:

Upon arrival and within 30 days of annual expiration.

DoD Cyber Awareness Challenge DoD Cyber Awareness Challenge Exam ALMS Portal Review Course (one time requirement) Initial Security Training Health Insurance Portability and Accountability Act of 1996: HIPAA Certification Clinical or Operational AT Level 1 Training

OPSEC

Within 30 days of arrival and within 30 days of annual expiration.

Sexual Harassment Assault Response Prevention (SHARP) Social Media Active Shooter iWATCH Combating Trafficking In Persons (CTIP) General Awareness Safety Training (Employee’s Safety Course) (one time requirement)

Within 30 days of CAC Issuance and within 30 days of annual expiration.

Army Training Certification Tracking System (ATCTS) Registration (one time requirement) Threat Awareness Reporting Program (TARP) No-Fear Training Safety Training (Composite Risk) (one time requirement) Transgender Training (one time requirement)

Face to Face Training

SHARP – All Phases Ethics – All Phases – Will accept Contracting Company Ethics Certificate.

OPSEC

Safety Trainings Suicide Awareness & Preventions Substance Abuse

1.6.19 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.20 Key Personnel: The follow personnel are considered key personnel by the government: Lead Writer and Web developer. The contractor shall provide a Senior Analyst who will also perform as the contract manager and shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 9:00 a.m. to 5:00p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

Qualifications for all key personnel are listed below:

1.6.20.1 Lead Writer: The Lead Writer will have at a minimum a Bachelor’s Degree in English, Literature, Journalism or other related discipline and six years of experience. Experience required includes a wide range of content development such as creative, public information, briefings, and social media writing, with the ability to ensure content across all platforms remains consistent with organization communication strategy. Will have an ability to discover novel stories and interview subjects. A good understanding of applicable Government and/or industry standards.

1.6.20.2 Web developer: The Web Developer will have at a minimum a Bachelor’s Degree in computer science or other related discipline and six years of experience. Experience required includes work as an applications programmer on large-scale database management systems, knowledge of computer equipment and the ability to develop complex software to satisfy design objectives. Knowledgeable of applicable industry and government standards.

1.7 Additional Personnel

1.7.1 Marketing Specialist: The marketing specialist will at a minimum have a Bachelor’s degree in Marketing or related discipline and four years of experience. Experience required includes the ability to conceptualize and draft marketing and advertising campaigns; prepare advertising strategies, plans, and objectives. Is able to analyze the effectiveness of campaigns by collecting, analyzing, and summarizing data. Has experience with industry best practices. Current understanding of digital platforms, and customer experience. Knowledgeable of applicable government regulations specific to marketing.

1.7.2 Graphic Designer: Graphic Designer at a minimum will have a Bachelor’s degree in graphic design or other related discipline and six years of experience. Experience required incudes design layout skills, the ability to conceptualize a wide range of designs, and attention to detail. Will be able to illustrate concepts by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetics. Will possess a thorough knowledge of current design programs and desktop publishing software. Knowledge of industry and government standards.

1.7.3 Senior Analyst: Senior Analyst will also perform as the Contract Manager and requires at a minimum a Bachelor’s in Business Administration or Project Management and six years of experience in performance and business management. Experience required includes project planning and management. Able to meet project deadlines; provide information for strategic plans and reviews; prepare action plans; identify and help to resolve problems. The ability to prepare budgets; schedule expenditures; and analyze variances; initiating corrective actions.

A thorough knowledge of government statues and regulations.

1.7.4 Social Media Manager: The Social Media Manager at a minimum will have a Bachelor’s Degree in Marketing, Communications or related field and four years of experience. Experience required includes the ability to develop and administer social media content designed to engage users and create an interactive relationship with stakeholders. Be able to collect and review social media data to develop more effective campaigns. Able to explain complex social media strategies and data in an understandable way. Thorough understanding of current social media best practices and outreach methods. A good understanding of government regulations that pertain to the use of social media platforms. Maintain job knowledge to capitalize on emerging trends in the industry.

1.7.5 Writer: Writer will have at a minimum a Bachelor’s degree in journalism or communications with four years of experience. Experience required includes the ability to write for multiple media platforms, interview subjects. A good understanding of applicable Government and/or industry standards.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contractual vehicle to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contractual vehicles, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the base contract or contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.7. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.9. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract and contract requirements.

2.1.10. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.11. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

AMAP Army Medical Action Plan AR Army Regulation AW2 Army Wounded Warrior Program CAC Common Access Card COR Contracting Officer Representative COTR Contracting Officer's Technical Representative DoD Department of Defense DA Department of the Army DCS, WCT Deputy Chief of Staff, Warrior Care and Transition DD254 Department of Defense Contract Security Requirement List DEERS Defense Enrollment Eligibility Reporting System FAQ Frequently Asked Questions FAR Federal Acquisition Regulation FSO Facility Security Office HIPAA Health Insurance Portability and Accountability Act of 1996 ITA Information Technology Agency JCP Joint Committee on Printing and Binding JPAS Joint Personnel Adjudication System KO Contracting Officer MEDCOM Medical Command OCI Organizational Conflict of Interest ODC Other Direct Costs POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TASS Trusted Associate Sponsorship System TE Technical Exhibit TSG The Surgeon General WCP Warrior Care Policy Office WT Warriors in Transition DCS WCT Warrior Care and Transition WTO Warrior Transition Office WCTP Warrior Care and Transition Program

End Part 2

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT…