SOW.docx

Statement of Work For Q-Flow Customer Queuing System For Military Personnel Division (MPD), ID Card Section

1. BACKGROUND: The ID Card Section within the Fort Myer MPD provides DoD identification cards and establishes benefits for DoD personnel and eligible family members for the national capital region. Because of the high number of personnel in the region, detailed management of customer flow is necessary the maintenance of high quality customer service. Customer flow had been maintained by a legacy customer queuing system that has become disabled due to hardware failure. Since this loss, the ID Card Section has adopted an inefficient, manual procedure that often compromises the anonymity of customers and frequently results in a lower quality of customer service than is expected of such a high visibility site. This request is for an updated, customer queuing system so that the ID Card Section can serve customers as efficiently as possible.

2. OJECTIVES: Installation of Q -Flow customer queuing system

3 SCOPE: The Contractor shall provide and install Q-Flow customer queue management system.

3-1 The system under this contract must be able to:

a. Display information via customer-installed lobby TVs using split screen template to page customer to service point

b. Allow customers, or site users, managers, and administrators to obtain a ticket for a category of service from a kiosk

c. Allow site users, managers, and administrators to access solution via web-browser on-network

c. Allow managers and administrators to assign and un-assign sit users to customer priority queues at will

d. Allow managers and administrators to create, modify and remove customer priority queues at will

3-2 The system under this contract must include:

a. Small Branch Q-Flow Server Software

b. Software licenses as follows:

(6) Media Player – MiniPC with Storage

d. English voice phrases for voice announcer

e. Installation/configuration

(1) Q-Flow Server Software Configuration

(2) Hardware Installation

(3) Software Configuration

(4) On-Site Training, consultation, install

(5) Project Management

(6) Global Maintenance and Support

(7) 24 Months Hosting and ISP for Kiosk and Media Player

a. hosting and secure ISP for devices

f. One Year (12 months) warranty

4. APPLICABLE PERFORMANCE STANDARDS: The contractor shall install equipment ensuring that it is operational and personnel are trained on system.

5. DELIVERY SCHEDULE: Deliver and complete the installation – within ten (10) calendar days after award.

6. Type of Contract: Firm Fixed price contract.

7. SPECIAL REQUIREMENTS: This is the Military Personnel Division DEERS/ID Card Section. Hours of operation are from 8:00AM to 3:30PM.

7-1: Government-Furnished Property (GFP):

a. TV with HDMI input

b. User workstations

7-2: Security Considerations: Contractor personnel and property will be subject to search and seizure upon entering the gates of Joint Base Myer – Henderson Hall, VA. Drivers must provide gate security with a valid driver’s license and proof of insurance. Once access is grated to post and contractor personnel arrive at performance location, escorts will be provided to accompany contractors for the duration of the installation.

7-3: Travel: None authorized

7-4: Place of Performance: 106 Custer Road, Bldg 202, Fort Myer, VA 22211