20171116_PWS-Emergency_Restoration_Services_v5.docx

Performance Work Statement (PWS) Emergency Restoration Services November 2017

Table of Contents

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1.0 Introduction. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Emergency Restoration services as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.1 Background: Fort Leavenworth is located in Leavenworth, Kansas in Leavenworth County. Fort Leavenworth consists of approximately 5,600 acres and 2,500 buildings. The population base consists of approximately 7,533 Military and Government Civilian and Contractor personnel, as well as 5,200 resident Family Members.

1.2 Objectives: The Contractor shall provide Emergency Restoration Service for Fort Leavenworth. Instances occur where Ft. Leavenworth may require specialized services (cleaning, debris removal etc.) that do not fall within the scope of the custodial service contract currently in place at Ft. Leavenworth. Services required could include but are not limited to: water leak cleanups, mold remediation, animal droppings removal, discharged fire suppression system clean-up, above drop ceiling clean-up, fire damage cleaning, crime scene cleaning, or other services deemed to be of an emergency nature, and other associated work as directed by the DPW Ordering Officer, Alternative Ordering Officer, or the Contracting Officer.

1.3 Mission Statement: The goal is to support the mission accomplishment by providing a clean, healthy environment for occupants, users, and visitors to facilities identified to receive Emergency Restoration services under this contract. To meet this goal, close coordination is required between the Contractor, Contracting Officer (KO), the Ordering Officer, and the Alternative Ordering Officer to efficiently provide Emergency Restoration Services while minimizing disruptions to operations within the facilities and meeting security requirements.

2.0 Requirements.

2.1 General: This is a non-personal services contract to provide Emergency Restoration services to various buildings and activities located on Ft. Leavenworth. The Government shall not exercise any supervision or control over the contract service providers performing the services. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

2.2 Scope: The Contractor shall perform Emergency Restoration services in accordance with the PWS.

2.3 Changes in Scope of Work: The Government reserves the right to reduce the contractor's payment as reflected by the any adjustment in the quoted price of the scope of work based on conditions via call order Modification.

2.3.1 If the work requested by the Ordering Officer/Alternate Ordering Officer is denied on the behalf of the contractor a written statement from the contractor will need to be submitted to the Ordering Officer/Alternate Ordering Officer within 24 hours of request.

2.4 Subcontract Management: The Government does not have a contractual binding agreement with the subcontractor.

2.5 Other Direct Costs: All cost associated with supplies, equipment, and transportation for the needs of completing the duties of this contract are at the cost of the contractor.

2.6 Ordering Period: The ordering period shall be for five years as shown below:

2.7 Place of Performance: The work to be performed under this contract will be performed at government facilities at Ft. Leavenworth, KS.

2.8 Hours of Operation: Installation hours typically are 0700-1700 Monday through Friday. Some buildings may require services outside of the typical installation hours. The contractor will coordinate with the Ordering Officer/Alternate Ordering Officer/KO for each building’s Emergency Restoration Service.

2.9 Recognized / Federal Holidays & Government Closures: Federal holidays or when the unanticipated holidays declared by the President, Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Arrangements with the Ordering Officer/Alternate Ordering Officer/KO will need to be done to access during the closures.

2.9.1 Federal holidays are:

New Year’s Day President’s Day Martin Luther King Jr.’s Birthday Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

2.9.2 Any of the above holidays falling on a Saturday will be observed on the Friday prior. Holidays falling on a Sunday will be observed on the following Monday.

2.10 Government Key Personnel: The only personnel that can authorize performance of work to be completed for Emergency Restoration services on this contract will be the KO/Ordering Officer/Alternate Ordering Officer. If any work is authorized from other than these personnel, and performance of work by the Contractor is completed, this work will be an unauthorized commitment and may not be paid for by this contract. The Contractor or the person who authorized the work may be held liable/responsible for the cost of unauthorized services.

2.10.1 The Contracting Officer (KO) has the overall responsibility to ensure that requirements of law and regulations are followed for government contracts. The KO is the only person that has the authority to bind, and obligate the government especially with regard to changes in cost, price, estimates or changes in delivery dates. The KO is the only person that has the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.10.2 The Ordering Officer/Alternate Ordering Officer monitors all technical aspects of the contract and assists in contract administration. The Ordering Officer/Alternate Ordering Officer is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the Ordering Officer/Alternate Ordering Officer, a copy of which is sent to the Contractor, states the responsibilities and limitations of the Ordering Officer/Alternate Ordering Officer, especially with regard to changes in cost or price, estimates or changes in delivery dates. The Ordering Officer/Alternate Ordering Officer are not authorized to change any of the terms and conditions of the resulting contract.

2.10.2

2.10.3 A government building monitor may be selected at most buildings. The Building Monitor informs the Ordering Officer/Alternate Ordering Officer of any indications of non-performance of contractor tasks, unauthorized changes in the frequencies of task performance, and/or validation of customer complaints. The Building Monitor has no authority to direct the Contractor.

2.11 Contractor Key Personnel: The Contractor shall provide a Project Manager who shall be responsible for the performance of work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO within 10 days of implementation of contract or whenever there are changes. The Project Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to operation of this contract.

2.11.1 The Contractor shall furnish as many supervisory, administrative, and direct personnel as are needed to accomplish all work required by the individual call order.

2.12 Contract Administration and Management: The Project Manager and/or alternate Project Manager shall have consistent communication to discuss items of interest or concern in the execution of the contract.

2.13 Quality Control: The Contractor shall develop and maintain an internal effective Quality Control Plan and process which will ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure against recurrence of defective services. The Contractor may not hire off-duty Government Quality Control Evaluators or any other persons whose employment would result in a conflict with DOD Directive 5500.7- R, “Joint Ethics Regulation”.

2.14 Identification of Contractor Employees: All Contractor personnel when answering a telephone shall also clearly identify themselves as a Contractor employee. All contract personnel attending meetings, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves such that they avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all correspondence (documents, emails etc. or reports produced by Contractor are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

2.15 Attire: The Contractor shall ensure that personnel do not present a derogatory appearance and that their conduct shall not reflect poorly upon this Installation or the Department of the Army. The Contractor may elects to have uniforms.

2.15.1 The Contractor shall provide the KO/Ordering Officer/Alternate Ordering Officer with a list of all employees who will perform work under this contract two (2) working days prior to the base period of performance, any option (follow-on) years initiating performance of work, and at any time there is a changed in employees. The Contractor shall notify the Ordering Officer/Alternate Ordering Officer in writing of any additions or changes in work assignments five (5) business days prior to start of work and one (1) business day after termination. The list shall include the full name, and work assignment of each employee.

2.16 Standards of Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any Contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. Contractor employees shall comply with all DoD and local requirements that establish uniform policies governing smoking in and around Government Owned buildings and vehicles. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S.C. 2101-2107 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no Contractor employees conduct political related activities or events on the installation.

2.16.1 The Contractor and Contractor's employees shall, at all times, conduct themselves in a professional and courteous manner when dealing with customers. Validated instances of non- courteous behavior and unprofessional conduct will constitute Contractor nonperformance in that area. When any Contractor employee receives two (2) valid customer complaints in a one-year period, the Contractor shall consider removing such employee from employment under this contract. Removal of employees for such reasons shall not relieve the Contractor of the requirement to provide sufficient personnel to adequately perform services required under this contract. The Contractor shall report to the Ordering Officer/Alternate Ordering Officer all disputes with customers or other Government contractors resulting from receiving or providing support. The Contractor shall provide an oral report within two hours after such a dispute occurs. The Contractor shall submit a written report covering facts about the dispute within five (5) business days following oral notification.

2.17 Non-Personal Services: The FAR provides that each contract arrangement be judged in the light of its own facts and circumstances, with the key question always being whether the Government will exercise relatively continuous supervision and control over the Contractor personnel performing the contract. To ensure that services provided under this contract are non- personal in nature, employees performing services under this contract shall be controlled, directed and supervised at all times by management personnel of the Contractor. The Government will notify the Contractor’s management of all tasks that require completion and the Contractor’s management will assign those tasks to the appropriate Contractor personnel under this contract. The Contractor's management shall ensure that employees comply with the performance standards outlined in this PWS and as required by the KO/Ordering Officer/Alternate Ordering Officer. Contractor employees shall perform independent of and without the supervision of any Government official. Actions of Contractor employees may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of completed work and tasks.

2.18 Parking: Subject to availability, Contractor employees will be provided parking space in the vicinity of their work area(s). Contractor employees shall comply with parking regulations contained in CAC & FL Reg. 190-5 "Motor Vehicle Traffic Supervision and Installation Traffic Control" as supplemented. The KO may designate other spaces as required.

2.19 Contractor Furnished: The Contractor shall furnish all materials, equipment, tools, Personal Protective Equipment (PPE), dumpsters for disposal (contractor is not allowed to use government furnished dumpsters) facilities and other items and non-personal services necessary to perform the clean-up as defined in this Performance Work Statement (PWS). All materials, tools, chemicals, equipment, and supplies used by the Contractor shall conform to commercial brand/products. The Government reserves the right to inspect at the source, supplies, or services not manufactured or performed within the Contractor’s facility. Government inspection shall not constitute acceptance; nor shall it in any way replace the Contractor’s inspection system or otherwise relieve the Contractor of his responsibility to furnish an acceptable end item.

2.19.1 Materials: The Contractor shall furnish all supplies necessary to perform all requirements for services in this PWS.

2.19.2 Equipment: The Contractor shall furnish and maintain all electrical and manual equipment required for proper execution of this contract. All equipment shall have bumpers and guards to prevent marking or scratching fixtures, furnishings, or building surfaces. All electrical equipment used by the Contractor shall be UL approved and operate using existing building circuits. Electrical cords shall be free of any damage. Electrical cords with missing or broken ground prongs, plug pulled from casing and insulation, wire cover pulled from the plug, &/or frayed cords exposing wires pose a fire risk and will not be used until repaired/replaced CAC & FT LVN Reg 420-2 “Post Fire Regulations”.

2.19.3 Tools: The Contractor shall furnish all tools necessary to perform the work defined in the contract.

2.19.4 Telephone Service: The Contractor shall provide a 24 hour phone number which enables the KO/Ordering Officer/Alternate Ordering Officer to immediately contact the Project Manager and/or Alternate Project Manager(s) at any time during the performance of the work. Contractor personnel shall not use Government telephones for personal use, nor for any toll or long distance calls.

2.20 Special Requirements: Contractor and all associated sub-contractors’ employees shall comply with applicable Garrison, facility, and Area Commander Garrison/facility access and local security policies and procedures (provided by the Ordering Officer/Alternate Ordering Officer). The Contractor shall also provide all information required for background checks to meet Garrison access requirements to be accomplished by Garrison Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or Garrison change, the Government may require changes in Contractor security matters or processes. Removal of employees for any of the reasons stated in this paragraph does not relieve the Contractor of the requirement to provide sufficient personnel to adequately perform services required under this contract.

2.21 Criminal Background Checks: Employees will be subject to National Agency check for personal security clearance. Directorate of Emergency Services (DES) will determine whether an employee's presence is detrimental to security.

2.22 Security Requirements and Access Control Credentials: Due to increased security of Fort Leavenworth, all personnel entering the Fort must report to the Visitors Control Center (VCC) for a background check and a day pass by Investigative personnel. Individuals that are working for an approved contract for the Fort may apply for a Locally Access Credential (LAC) card that will give them extended access to the Fort without having to go thru the VCC daily. The Contractor shall submit the employees Local Access Credential Application Form and Fort Leavenworth Installation Access Credential Acknowledgment Statement to the Ordering Officer/Alternate Ordering Officer at start of employment. LAC Forms can be found on http://garrison.leavenworth.army.mil/Newcomers---Visitors/Gate-Information.aspx

2.22.1 Approved applicants shall report to VCC with a form of ID to receive their LAC card. The LAC will allow temporary access to the installation and must be renewed prior to expiration. Please refer to the Garrison website for information on acceptable forms of ID.

2.22.2 An approved LAC authorizes the individual to access the Fort through the regular DoD ID lane, but will not allow them to "escort" other non-DoD Individuals.

2.22.3 Loss of LAC card will need to be notified to the Ordering Officer/Alternate Ordering Officer and reported to the DES investigative personnel immediately. Employee must resubmit for a replacement LAC card.

2.22.4 If termination of position occurs, LAC card must be returned to KO/Ordering Officer/Alternate Ordering Officer immediately, for return to VCC within 5 business days of termination.

2.22.5 Disapproved applicants will be denied from entering the installation.

2.23 Vehicle Operation: The Contractor and Contractor employees driving Contractor-owned or privately owned vehicles (POV) on Fort Leavenworth shall possess a valid State driver's license and insurance for both company and private vehicles. Ensure the vehicle has a valid State registration for both company and private vehicles. There will be indication of company name visible on exterior of the company vehicles.

2.24 Search and Seizure: All Contractor personnel and property are subject to search and seizure upon entering, while on, and leaving the installation. No Contractor employee shall be permitted on the post when such check reveals that his presence would be detrimental to the security of the post or detrimental to the mission of the organization. Removal of employees for any of the reasons stated in this paragraph does not relieve the Contractor of the requirement to provide sufficient personnel to adequately perform services required under this contract.

2.24

2.25 Physical Security: The Contractor shall safeguard all Government equipment, information and property provided for Contractor use. The Contractor shall establish and maintain physical security to prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and fire; and to provide internal safeguards for the security of all Government-furnished property and all property in the possession of the Contractor for the performance of required services. The Contractor shall comply with all installation security requirements.

2.26 Controlled Access Buildings: Portions of the work under this contract are performed in secure areas in which Emergency Restoration personnel will be escorted by the activity personnel. The Contractor shall comply with restricted area procedures and instructions pertaining to each building/area on the contract. Contractor personnel working in restricted areas such as computer rooms, command communication centers, etc., may be required to sign in and out and state the nature of business at the entrance desk. Work in restricted areas after normal duty hours shall be coordinated with the respective area Security Officer through the Ordering Officer/Alternate Ordering Officer.

2.27 Emergency Services: The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO/Ordering Officer/Alternate Ordering Officer within 30 minutes of the incident. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor. Fort Leavenworth does not have medical facilities available.

2.28 Damages: The Contractor is allowed to submit for relief, under FAR Part 33.2 for loss and damages and the KO will make a determination. The Contractor must submit any insurance certificates and bonds 30 business days after contract award and within 5 business days of any changes.

2.29 Safety: The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. The Contractor shall be responsible for instructing his employees in safety measures and shall not permit them to place mops, brooms, machines, and other equipment in an unsafe position. The Contractor shall provide and place signs to mark areas that are slippery or unsafe due to the cleaning and working operations. Provide a verbal notification to the KO/Ordering Officer/Alternate Ordering Officer as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the KO/Ordering Officer/Alternate Ordering Officer within five calendar days of each occurrence. If the Contractor fails or refuses to comply promptly with the above safety requirements, the KO may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop order shall be made the subject of claim for extension of time or for excess costs or damages to the Contractor.

2.30 Fire Prevention: The Contractor's operation shall conform to all applicable portions of CAC&FL Reg 420-2 “Post Fire Regulation.” The Contractor shall instruct all his employees in fire prevention and advise them of requirements as they pertain to this contract. The Contractor shall be subject to fire inspection by the Government.

2.30.1 Rags, mops, brushes, spirit type finishes, and other combustible materials used which contain a residue of animal, vegetable, or mineral oils are subject to spontaneous ignition and shall be disposed of or stored outside of buildings in tight, covered metal containers.

2.31 Environment and OSHA Requirements: The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO/Ordering Officer/Alternate Ordering Officer for final resolution. The Contractor shall notify the KO in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO/Ordering Officer/Alternate Ordering Officer, to halt all Contractor performance with a commensurate deduction of monies due from the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract.

2.31

2.31.1 The Contractor shall submit to the Ordering Officer/Alternate Ordering Officer for approval, a list of proposed chemical products, along with the Safety Data Sheet (SDS), to be used in accordance with the contract specifications. Chemical Product Submittal will be submitted 30 business days after contract award and shall be within five (5) business days when changes are made thereafter. Once initial chemical products have been approved for use, the Contractor shall submit for approval any new or substitute products along with the related SDS that the Contractor proposes to use. The Contractor shall keep a log with attached SDS, which details all materials currently in use, all materials that remain but are no longer used, and a list of materials stored in vehicles and/or storage sites. Materials which do not fully comply with CAC&FL Reg. 420-2 "Post Fire Regulation" or materials bearing Interstate Commerce Commission (ICC) Red Label (Acid) shall not be used or be permitted in any building or area covered by this contract. No materials shall be used which will damage floors, floor coverings, toilet fixtures, woodwork, painted surfaces, appliances, furniture, or other items being cleaned. Any damages occurring from cleaning, will be liable to the contractor.

2.31.2 The Contractor shall not expose building occupants and/or personnel to known hazardous chemical, biological and particle contaminants, which adversely impact air quality, health, building finishes, building systems, and the environment. The Contractor shall consider environmental and safety elements in the low-impact environmental chemical policy. The Contractor shall adhere to Industry best practices and comply with local regulatory requirements, such as Green Seal GS-37 standard, or if GS-37 is not applicable (e.g., for products such as carpet cleaners, floor finishers or stripper), use products that do not exceed maximum allowable Volatile Organic Chemical (VOC) levels.

2.32 Green Procurement: In order to comply with the green procurement requirements of Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) and Executive Order 13423, the Government requires the use of recycled and recovered materials and products identified in the Environmental Protection Agency's (EPA) Comprehensive Procurement Guidelines. These materials and products must meet the requirements of the Performance Work Statement (PWS), must not delay the progress of work, must be available from more than one source, and must not be cost prohibitive. EPA guideline items are seen as the minimum that should be considered when evaluating recyclable materials. Other materials and products not listed, but commonly used in industry outside of the Government, should also be considered. Material and product submittals for all recycled-content items should list the recycled and recovered materials used and the percentage content. The Contractor shall track the purchase, quantities, and the percent of recyclable content for these materials throughout the life of the contract. The Contractor will make available to the KO/Ordering Officer/Alternate Ordering Officer their summary report of certification and estimate when requested. The intended end use of the item, materials with recovered materials content, at levels recommended by the EPA's CPG is found at website; http://www.epa.gov/cpg/products.

2.33 Disposal: The Contractor shall properly dispose of all cleaning hazardous waste, to include floor stripper and wax products in accordance with product disposal standards and environmental regulations.

2.34 Energy and Utilities Conservation Programs: Contractor shall participate in Fort Leavenworth's energy conservation for all government and contractors facilities. The Contractor shall be responsible for instructing his workers in utilities conservation practices. The Contractor shall be subject to unannounced energy conservation inspections by the Government. The Contractor shall be responsible for operating under conditions which preclude the waste of utilities including, but not necessarily limited to, the following:

2.34.1 Instruct personnel in utilities conservation practices, and require them to operate under conditions that preclude waste of Government-furnished utilities.

2.34.2 Comply with the Fort Leavenworth Energy Conservation Program IAW AR 420-1 “Army Facilitates Management”, and as directed hereafter.

2.34.3 Comply with published rules and regulations issued by the US Department of Energy; 10 CFR 430 “Energy Conservation Programs for Consumer Products”.

2.34.4 The electrical equipment required to fulfill the requirements of this contract shall be suitable for operation using the existing outlets in the buildings. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, which requires capacities exceeding that of existing outlets.

2.34.5 Use timing or cycle-control devices to promote energy savings. Turn off equipment after the required usage. Turn off lights upon exiting rooms when there are no other occupants.

2.34.6 Use installed lights and air conditioning only in offices and areas where and when work is actually being performed.

2.34.7 Control for heating, ventilation, and air conditioning systems shall be adjusted by authorized personnel only.

2.34.8 Minimize energy losses. Add insulation or make other changes for savings.

2.34.9 Turn off water faucets or valves after the required usage.

2.34.10 The Contractor and his personnel shall report the malfunction of any utility’s control or the misuse of any utility to the Ordering Officer/Alternate Ordering Officer.

3.0 Performance Requirements and Standards.

3.1 High Level Objectives: The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that Emergency Restoration services are performed at Ft. Leavenworth. The Contractor shall accomplish all cleaning tasks in order to meet the requirements of this PWS. All work performed by the Contractor shall be performed in accordance with all applicable laws, regulations, Army standards, instructions, and commercial practices.

3.2 Type of Services: Services required could include but are not limited to: water leak cleanups, flooding, mold remediation, animal droppings removal, discharged fire suppression system clean-up, above drop ceiling clean-up, crime scene cleaning, or other services deemed to be of an emergency nature.

3.2

3.3 Response Time: Exigent nature of these situations requires contractor to respond to, and be onsite to evaluate within two (2) hours of notification for emergency and twenty four hours (24) hours for non-emergent situations. Respond time to be onsite for job performance within two (2) hours of notification from the Ordering Officer, Alternative Ordering Officer, or Contracting Officer for emergency and twenty four hours (24) hours for non-emergent situations.

4.0 Performance Requirements Summary (PRS) MATRIX.

# 1.

The contractor shall provide emergency restoration services to government facilities. To include, but not limited to: water leak cleanups, flooding, mold remediation, animal droppings removal, discharged fire suppression system clean-up, above drop ceiling clean-up, crime scene cleaning, or other services deemed to be of an emergency nature.

# 2 Response Time.

# 3.

The contractor shall provide deliverables in the PWS.

4.1 Quality Assurance: The Government will evaluate the Contractor’s performance under the contract IAW the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed IAW the performance standards. The plan defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level (AQL) at which the standard shall be met. Although the Government may develop a QASP, Government surveillance of Contractor performance is not limited to the QASP or the performance objectives, incentives/remedies, etc. outlined in the Performance Requirements Summary (PRS). The Government has the right to inspect and test all services called for by the contract and commitments made by the Contractor during the solicitation process, to the extent practicable at all places and times during the term of the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may: (1) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and (2) Reduce the contract price to reflect the reduced value of the services performed. If the Contractor fails to promptly perform the services again or take the action necessary to ensure future performance in conformity with contract requirements, the Government may: (1) By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service; or (2) Terminate the contract for default. "Services" as used in this clause, includes services performed, workmanship, and material furnished or used in performing services

4.1.1 Minimal Acceptance Standard (MAS): 90% of call orders for all PRS tasks and 100% for all deliverables in the PWS.

4.2 Quality Control Plan: The purpose of this paragraph is to describe the requirement for quality control and the Quality Control Plan. Quality Control (QC) is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government.

The Contractor shall establish and maintain an effective QC system in compliance with the solicitation and contract requirements. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QC plan is the means by which the Contractor assures itself that its work complies with the requirements of the contract. The Contractor shall implement and maintain a documented QC system that identifies and results in correction of potential and actual problem areas throughout the entire scope of this contract. The Contractor shall maintain records of all Contractor QC checks and corrective actions. These files shall be maintained by the Contractor. QCP shall be made available upon request to the KO/Ordering Officer/Alternate Ordering Officer.

5.0 Deliverables.

Microsoft programs Ordering Officer/Alternate Ordering Officer

Microsoft programs Ordering Officer/Alternate Ordering Officer

Microsoft programs Ordering Officer/Alternate Ordering Officer

6.0 Related Documents.

6.1 Definitions and Acronyms: Definitions of special terms, phrases, and acronyms used herein are included in AR 310-25 Dictionary of United States Army Terms and AR 25-52 Authorized Abbreviations, Brevity Codes, and Acronyms with the exception of the following general definitions as used throughout this performance work statement, which shall have the meaning set forth below.

6.1.1 Definitions:

6.1.1.1 Acceptable Quality Level (AQL): The AQL is the maximum percent defective (or the number of defects per hundred units) that, for purposes of sampling inspection can be considered satisfactory.

6.1.1.2 Alternate Contracting Officer’s Representative (ACOR): An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract. The ACOR is responsible for initial approval of the Contractor's invoices for routine work and miscellaneous work based on compliance with the contract. The ACOR is responsible for notifying the KO of any non- compliance with the contract requirements.

6.1.1.3 Annual: Services one time a year.

6.1.1.4 Area: A part or section, as of a building, set-aside for a specific function.

6.1.1.5 Cannibalize: Remove parts from Government property for use or for Garrison on other Government property.

6.1.1.6 Carpet Care: Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt. Methods used for carpet care are vacuum cleaners and carpet shampooers.

6.1.1.7 Cleaning: Removing stains, soil, and dirt. (Maybe accomplished by chemical or mechanical means.) Appearance is free from dirt, lint, stains, spots, marks, streaks, soil, cobwebs, hand prints, etc. Dry with no objectionable odors. No detergent residue, soil, or spots. Visible to the eye and/or to the touch of a clean hand shall be the way to check to see if a surface is clean.

6.1.1.8 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

6.1.1.9 Contractor Acquired Property: Property acquired, fabricated, or otherwise provided by the contractor for performing a contract and to which the Government has title.

6.1.1.10 Contracting Office: The office which awards or executes a contract for supplies or services and performs post award functions.

6.1.1.11 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

6.1.1.12 Contracting Officer’s Representative (COR): An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract. The COR is responsible for initial approval of the Contractor's invoices for routine work and miscellaneous work based on compliance with the contract. The COR is responsible for notifying the KO of any non-compliance with the contract requirements.

6.1.1.13 Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

6.1.1.14 Deliverable: Anything that can be physically delivered, but may include non- manufactured things such as meeting minutes or reports.

6.1.1.15 Equipment: A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

6.1.1.16 Facilities: Those Government-furnished operating buildings and areas assigned to the Contractor for contract performance.

6.1.1.17 Fair Wear and Tear: The average amount of deterioration of an item or thing resulting from normal usage or age.

6.1.1.18 Government Building Monitor: Occupant from each building or area within a larger building appointed as a custodian monitor who informs the Ordering Officer/Alternate Ordering Officer of any indications of non-performance of Emergency Restoration tasks, unauthorized changes in the frequencies of task performance, and/or validation of customer complaints.

6.1.1.19 Government Furnished Property: Property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

6.1.1.20 Government Property: All property owned or leased by the Government. Government property includes both Government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

6.1.1.21 Government Publications: Publications adopted or published by the agencies of the United States Government.

6.1.1.22 Hard Surface Floor Care: Hard surface floor care includes, but is not limited to asphalt, tile, vinyl, rubber tile, mosaic tile, quarry tile, ceramic tile, marble, concrete, terrazzo, and linoleum. Floor care includes, but is not limited to dust mopping, wet mopping, scrubbing, stripping, waxing, re-finishing, or sealing.

6.1.1.23 Hazardous Wastes: Waste materials that are toxic, poisonous, corrosive, irritating, sensitizing, radioactive, biologically infectious, explosive, flammable, or that present a significant hazard to human health and the environment. Special handling procedures and deposal facilities are required for their deposal. This contract does not require handling of hazardous wastes.

6.1.1.24 Investigative Personnel: Personnel designated to inquire into the circumstances surrounding an incident. The term includes, but is not limited to, surveying officers, AR 15-6 investigation officers, military police, and criminal investigators.

6.1.1.25 Item: A separate piece of information and/or designation. An individual particular or detail singled out from a group of related particulars or details.

6.1.1.26 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. The prime contractor is responsible for performance of all subcontractors.

6.1.1.27 Loss of Government Property: Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal fair wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to, theft or cannibalize; items that cannot be found after a reasonable search; damage resulting in unexpected harm to property requiring repair to restore the item to usable condition; destruction, resulting from incidents that render the item useless for its intended purpose, or beyond economical repair.

6.1.1.28 Material: Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

6.1.1.29 May: The term "may" is permissive. However, the words "no person may" means that no person is required, authorized, or permitted to do the act proscribed.

6.1.1.30 Minimum Acceptable Standard (MAS): The MAS is the maximum percent defective (or the number of defects per hundred units) that, for purposes of sampling inspection can be considered satisfactory.

6.1.1.31 Non-Personal Services: The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees. Non personal service contracts are authorized by the government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

6.1.1.32 Performance Requirements Summary: Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards…