A07_Attachment_3_-_PWS_TO_1_(2_Dec_2015).pdf

Command and Control Support Agency (CCSA)

Army Operations Center (AOC) and Resource Situation Awareness Center

(RSAC)

For

Audio Visual Support Services

Dated: 2 December 2015

Performance Work Statement (PWS)

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide Audio Visual facilitation, scheduling, programming, and engineering support to the Army Operations Center (AOC) and

Resource Situation Awareness Center (RSAC). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Command and Control Support Agency

(CCSA) plans, operates, and maintains the Command and Control (C2) Information

Technology (IT) systems supporting the Army Operations Center (AOC). CCSA is a Staff

Support Agency of the Department of Army under the operational control of HQDA, G-3/5/7. A component of that mission is the timely, effective and efficient delivery of Audio Visual (AV) support services to the AOC and its tenant activities, as well as the common and shared C2IT for all services with a presence in the Resource and Situation Awareness Center (RSAC). In this capacity, CCSA supports the Domestic Support (DOMS) area, Chief of Staff Crisis Response

Room (CRR), Army Briefing Center (ABC), Operations Directorate (OD) Conference Room, OD Representatives (Rep) Conference Room, and various other rooms. Together with desktop

Video Tele-Conference (VTC) systems, total is approximately 60 systems. CCSA, as the Lead

Component in the RSAC, also provides AV support for common and shared C2IT for the Navy offices within the RSAC. AV systems and resources, when grouped together, are referred to as the Briefing Display System (BDS). The AV support to the Army includes approximately 600 military, civilian, and contractor personnel. The AOC is manned 24/7 and requires immediate use of AV classified and unclassified BDS systems. The job of each contractor is highly demanding, fast paced and requires the individual to be on call around the clock for problem resolution. During periods of crisis or during exercise operations the individual shall be required to adjust work hours to accommodate heightened operations. The contractor shall provide highly qualified personnel to perform the full range of Audio Visual installation, operations, Video Information Distribution System (VIDS), BDS, and maintenance functions as defined in this Performance Work Statement.

1.2 Background: The Government has a requirement to plan, operate, maintain, and upgrade the AOC, RSAC and National Military Command Center (NMCC) AV, BDS, common shared equipment, and related hardware and infrastructure related to these systems. Reliability and availability of these systems is critical to peacetime operations, domestic crises and Overseas

Contingency Operations. The tasks under this PWS include scheduling, facilitation, planning, installation, upgrade, operations, maintenance, programming, troubleshooting, and repair of all

AV, BDS, and related equipment. These services are to be performed at the Pentagon and other

AOC supported sites within 150 miles of the National Capital Region (NCR). CCSA will be the

Government Integrator (GI) working with the AOC and RSAC customers to provide AV and related C2IT operations and maintenance support. The AOC office space in the RSAC has information technology capabilities including VTC facilities, conference rooms, and a Special

Distribution System. The RSAC is a command center environment comprised of numerous office areas, briefing and conference centers, operation centers, and various special purpose rooms. A TS clearance is required to gain physical access to the RSAC. TS/SCI clearances are required to operate and maintain the SCIF VTC equipment in the CRR, the Video Information

Distribution System (VIDS) server area, and the multi-zone clock system. Common use systems include a VIDS, synchronized multi-zone clock system and a paging system.

1.3 Objectives: The Government requires services to operate, maintain, troubleshoot, design, upgrade, install, document, integrate, schedule and facilitate current and future AV conference rooms, AV control rooms at office locations throughout the RSAC, Pentagon.

Services include but are not limited to:

Audio Visual (AV)

Video Teleconferencing (VTC)

Video Information Distribution System (VIDS)

Briefings/Video Display Systems

Defense Collaboration Services (DCS)

Multi-point Control Unit (MCU)

Internet Protocol Television (IPTV)

MOVI

Digital Clocks

AV racks and related equipment

Wiring diagrams and as built drawings

Certification and Accreditation of high and low infrastructure

Paging System

Smartboard

PC to TV display

1.4 Scope: The Contractor shall provide a workforce that has extensive hands-on experience in all aspects of Audio Visual. Knowledge required on: Facilitation, scheduling, hardware installation, preventive maintenance, and best practices of audio and video installation, including

Control Systems (e.g., CRESTRON, AMX) and related programming; design and installation of video conferencing and IP television solutions; Cisco and Polycom VTC suites, Cisco

TelePresence Management Suite (TMS); Cisco Multi Point Control Unit (MCU); and various video architectures to include IP and ISDN, associated crypto graphic equipment interfaces, touch screen systems, video controls panels, video walls, and projection systems. Experience with Windows 7, Local Area Networking, thin client using virtual desktop interface technology, troubleshooting, and experience supporting intelligence and/or DoD customers.

Areas in which the contractors shall work include but are not limited to:

BDS and Communications Security (COMSEC) hardware installations

Video Display

Creston Control Panel programming, configuration, and repair

COMSEC keying

Briefing and VTC facilitation and scheduling

BDS fault isolation and repair

VTC operator and user training

AV related tech refresh, upgrade, and replacement

Weekly, monthly and quarterly maintenance of AV equipment

Operating, maintaining and upgrading the RSAC Video Distribution and Special

Distribution Systems

Operating and maintaining the secure VTC multi-point control unit (MCU)

Defense Collaboration Services (DCS) communications application

New technology research, integration and testing

Documentation creation, maintenance, and updating

1.5 Period of Performance: In-accordance-with Section F of the contract.

1.6 General Information:

1.6.1 Reserved

1.6.2 Recognized Holidays/Closings: Contractor shall observe the ten (10) federally recognized holidays; additionally, when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, unless services are required due to system failures, crises, planned maintenance, or operations that are unplanned or unexpected.

Under normal circumstances, the contractors will not be required to perform services on government holidays or declared government closures. Contractors shall be recalled to assist in resolving issues or provide support as required to ensure mission success.

Contractors work schedule shall be adjusted to meet these requirements.

New Year’s Day Labor Day

Martin Luther King Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.6.3 Place of Performance: 3200 Army Pentagon, Washington, DC 20310.

The contractor may be required to relocate to alternate site(s) in the event of crises or events to conduct duties as required by the government. These locations are within 150 miles of the National Capital Region (NCR).

1.6.3 Reserved

1.6.4 Quality Assurance: The government shall evaluate the contractor's performance under this task order in accordance with the Quality Assurance Surveillance Plan (QASP).

The plan focuses on performance standards the government will use to ensure that the contractor has performed in accordance with this PWS. It defines how the performance standards are applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The QASP includes a Performance Requirements Summary table that provides further detail.

1.6.5 Security Requirements: All contractor personnel performing under this contract must possess and maintain a current Top Secret (TS) security clearance with SCI eligibility. Additionally, in accordance OUSD Memo of 5 Dec 2001, SUBJ: “Facilitating

Access to NATO Classified Information”, personnel must be cleared for NATO classified information. This clearance information shall be included in the resume file for each individual proposed. Contractor must have a TS facility clearance issued by the Defense

Security Service (DSS). The Department of Defense Contract Security Classification

Specification DD Form 254 provides detailed security requirements.

1.6.5.1 Physical Security: The contractor shall be responsible for safeguarding all government property provided for contractor use. Contractor shall secure all classified material at the close of each, work period, government facilities, equipment, and materials.

1.6.5.2 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.5.2.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying.

When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.5.2.2 The Contractor shall prohibit the use of Government issued keys/key cards, CAC and alternate tokens by any persons other than the Contractor's employees. The

Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer or Contracting Officer Representative.

1.6.5.2.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.5.3 COMSEC Sub-Hand receipt. The Contractor shall act as a COMSEC sub-hand receipt holder with all the duties pertaining to that position. CCSA uses KIV-7M encryption devices.

1.6.6 Hours of Operation:

Table 1

Hours of Operation

ARMY RSAC

Core Hours of

Operation

After Hours

Emergency

Support?

Pentagon

Army Operations Center (AOC) *0600 - 1800 (M-F) Yes

Logistics Operation Center (LOC) **0600 - 1800 (M-F) Yes

Domestic Support (DOMS) **0600 - 1800 (M-F) Yes

Crisis Response Room (CRR) **0600 - 1800 (M-F) Yes

Directors Office **0600 - 1800 (M-F) Yes

Army Briefing Center (ABC) **0600 - 1800 (M-F) Yes

OD Conference Room **0600 - 1800(M-F) Yes

OD REP Room **0600 - 1800 (M-F) Yes

Other RSAC services Area of Responsibility 0600 - 1800 (M-F) Yes

AAOC ***0600 - 1800 (M-F) No

* Location has 24/7 hours of operation.

** Locations are subject to change to 24/7 hours of operation, if designated for use during crisis or exercise operations.

*** This is subject to change to Yes if domestic or world operations so dictate.

After business hours, the contractor staff shall respond to issues within 15 minutes of being called and be on site within one hour. The Contractor must maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. Refer to Table 1 for hours of operation.

When hiring personnel the Contractor shall keep in mind that the stability and continuity of the workforce are essential. Contractors are subject to a 24/7 recall for sys tem failures or in the event of crisis operations. Contractors must be reachable in the event of system failures. Under crisis conditions, work hours and location shall be changed without advanced notice. Contractors may be required to travel to alternate site located within

150 miles of the main work location in response to exercises, crisis events or unplanned operations. As members of the Emergency Relocation Group (ERG) they shall be required to work 12 hour shifts and shall be required to board at the government's expense, within the alternate site.

1.6.7 Reserved

1.6.8 Contractor Personnel:

1.6.8.1 Senior/Lead Audio Visual Engineer (*Key Personnel): Education: Bachelor’s degree in

Electrical Engineering/Computer Science or 9+ years of equivalent experience in related technical field. 5+ years of Creston, AMX or other AV control panel programming language.

Current TS clearance, and with SCI eligibility. Experience: Engineering level proficiency in video teleconferencing, AV Webcasting, IPTV, MCU and Video Display systems; this includes design, system integration, installation, testing, troubleshooting, repair, and operations. Performs complex work for a functional area and general knowledge of other areas; requires independent thinking; demands full use and application of principles, theories, concepts and technologies.

Strong knowledge with demonstrated experience using VTC Codec’s, Audio Mixers, Control

Systems, AV automation, Wiring, Amplifiers, Microphones, Projection systems, Video Cameras, and other AV peripheral equipment. Extensive experience designing audiovisual (audio, visual, control) and teleconferencing systems. Strong knowledge and demonstrated experience with performing AV systems administration level troubleshooting, diagnosis and repair support.

Certified CRESTRON or AMX Programmer, InfoComm Certified Technology Specialist (CTS) certification.

This individual shall also be a Supervisor/Lead position of the Contractor’s personnel;

additionally, this position will be the Contractor’s authorized contact point with the Contracting

Officer Representative (COR). This Lead position shall have authority to direct matters concerning the day to day operations for this contract, including: and taking all actions necessary to ensure task order compliance and proper performance on assigned task orders, and taking all actions necessary to ensure task order compliance and proper performance. This Lead position shall not be subcontracted personnel.

1.6.8.2 Senior Audio Visual Facilitator (*Key Personnel): Education: Bachelor's degree or 8 years of equivalent experience in the AV field. Current TS clearance, and with SCI eligibility.

Responsible for scheduling, management of technical services, events, audio-visual equipment, and relevant facility operations. Experience working in the audio-visual industry with experience in AV and MCU facilitation of multiple sites simultaneously. Priorities meeting/conference room access and availability based on mission.

1.6.8.3 Junior Audio Visual Engineer: Education: Associates Degree or Diploma in a technical trade. Current TS clearance, and with SCI eligibility. Experience: 5+ year experience in Audio

Visual system installation and integration, 3 year experience in programming of CRESTRON and AMX control systems, training with AutoCAD, Visio or other computer aided design software, possess certification credentials for AV installation technician such as InfoComm CTS.

Experience in installing and/or configuring videoconferencing products and in configuring matrix switchers. Extensive knowledge of information technology (IT) networking, hardware, and various cable types. Experienced with tools and applications as described in 1.3 Objectives of this PWS.

1.6.8.4 Junior Audio Visual Facilitator: Experience: At least 1 year of audio visual and VTC technologies, codecs, VTC room design and layout, smart board technologies, microphone and speaker technologies experience. Experience with scheduling, facilitating and operating classified and unclassified VTC systems and VTC bridge. Current TS clearance with SCI eligibility.

1.6.8.5 MCU Operator: Education: Bachelor's degree or 8 years of equivalent experience in the

AV field. Current TS clearance, and with SCI eligibility. Responsible for the management of technical services, including events, audio-visual equipment, and relevant facility operations.

Experience working in the audio-visual industry with experience in MCU facilitation of multiple sites simultaneously. Priorities meeting/conference room access and availability based on mission.

1.6.8.6 Programmer: Education: Bachelor's degree or 8 years of equivalent experience in the

AV field with extensive experience in programming. Current TS clearance, and with SCI eligibility. CTS certification, certifications in programming for either/both Creston and AMX.

InfoComm CTS-D certification is a plus. Proven track record in AV systems engineering and control systems programming. Responsible for the programming and management of Audio

Visual equipment and related devices.

1.6.9 Staffing/Personnel/Administrative Issues: Employment and staffing difficulties shall not be justification for the Contractor’s failure to meet established schedules, and if such difficulties impair performance, the Contractor may be subject to default.

1.6.9.1 Personnel substitutions: Routine personnel substitutions shall not be permitted.

Replacement of personnel for substitutions are at times necessitated by an individual’s sudden illness, death, termination of employment, changed work requirements, or substandard employee performance. All proposed substitutions of personnel shall be submitted, in writing to the COR.

Each request shall provide a detailed explanation of the circumstances necessitating the proposed substitution.

1.6.9.2 The Contractor shall be responsible for compliance with all regulations and orders of the

Commanding Officer, respecting identification of employees, movements on installation, parking, truck entry, and all other military regulations, which may affect the work.

1.6.9.3 Supervision of contractor employees is responsibility of the contractor. The Contractor’s personnel shall, at all times, be under the supervision of the Contractor and not Government personnel, whether uniformed or civilian and regardless of rank. There shall be no direct supervision of contract employees by the government. If more than one contractor employee shall be assigned to a specific location, the contractor may designate one person as task leader (if needed).

1.6.9.4 Observations and Inspections: Government personnel other than Contracting Officer

Representatives (CORs) may occasionally observe task order operations. These personnel may not, however, interfere or provide direction to the contractor performance.

1.6.9.5 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as contractors to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. All contract personnel are required to be able to obtain a Pentagon Building Pass or NCR equivalent. All contract personnel are required to insert and an email signature block identifying themselves as contractors in their government provided email addresses.

1.6.9.6 G-3/5/7 In/Out Processing: Contractor’s Lead shall ensure that all contract personnel who are arriving or departing the G-3/5/7 complete the required in and out-processing checklists and required actions. All Contractors that have a need for access to G-3/5/7 facilities shall be in-processed within 24 hours of arrival or change of assignment to comply fully with the G-3/5/7 policy and out-processed within 48 hours of departure. The in/out processed Contractor shall be escorted by a COR-designated individual during the in and out processing. The Lead shall verify that all government issued property and/or equipment (e.g., CAC cards/badges/access control, etc.) are turned in by the departing Contractor at time of departure and provided to the COR. If there is a security clearance issue with Contractor’s personnel the Lead shall contact COR and follow the COR’s instructions. Additional requirements may be added as G-3/5/7 policy dictates.

1.6.10 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.11 Contracting Officer Representatives (COR): The Primary COR and Alternate COR duties are identified below:

1.6.11.1 The COR monitors all technical aspects of the task order and assists in contract administration. The COR is authorized to perform the following functions: assure that the

Contractor performs the technical requirements of the task order: perform inspections necessary in connection with task order performance; maintain written and oral communications with the Contractor concerning technical aspects of the task order: issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and

Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR.

1.6.12 Antiterrorism/Operations Security:

a. AT Level I Training. This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within

30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel.

AT Level I awareness training is available at the following website:

https://atlevel1.dtic.mil/at.

b. Access and General Protection/Security Policy and Procedures. This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility or area. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation

Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by

DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

c. iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program

(training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

d. Contractor Employees Who Require Access to Government Information Systems. All contractor employees with access to a government info system must be registered in the

ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the information systems and then annually thereafter.

e. For Contracts that Require OPSEC Training. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

f. For Information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All https://atlevel1.dtic.mil/at contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

g. For information assurance (IA)/information technology (IT) certification. Per DoD

8570.01-M , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting

IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

h. For Contracts That Require Handling or Access to Classified Information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “(Con)fidential,” “(Sec)ret,” or “Top (Sec)ret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the

National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

1.6.13 Reserved

1.6.14 Phase In / Phase Out Period: The Contractor shall provide a detailed phase in/phase out plan to include timelines and measurable results. The plan should describe the processes and procedures required to ensure a seamless and successful transition that minimizes disruption of services and support to CCSA. To minimize any disruptions, decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall identify key personnel and have all personnel on board, during the phase in / phase out periods. The

Contractor must recognize that services under this contract must continue without interruption and that upon contract expiration, a successor, either the Government or another Contractor, may continue services. The Contractor shall exercise its best effort and cooperate effectively in an orderly and efficient transition to any successor contractor.

1.6.14.1. Phase In: The Contractor shall provide a written phase in plan to cover the first (15) fifteen calendar days of the contract. During the phase in period, while working the incumbent

Contractor, the successor Contractor shall become familiar with all equipment, services provided and performance requirements in order to commence full performance of services at the end of the phase in period. The Contractor shall identify issues or concerns and provide to the government representative. The Contractor shall develop and propose solutions for issues or concerns.

1.6.14.2. Phase Out: If required, due to Contract award to another Contractor, the incumbent

Contractor shall provide a written phase out plan to cover the last (30) thirty calendar days of the end of the contract. The Contractor shall ensure that contractor personnel are onsite and providing support until the end of their contract. During the phase out period, the incumbent

Contractor, shall assist the successor Contractor with all equipment, services provided and performance requirements in order uninterrupted services to services to continue at the end of the phase out period. The Contractor phase out plan will provide a detailed plan to transfer sensitive information such as passwords and combinations and processes and documentation of processes or procedures in use by the Contractor to provide services and support to CCSA.

Part 2

Part 2 is blank/reserved.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1 GENERAL: The government shall provide the facilities, equipment, materials, and/or services listed below.

3.2 Equipment: With the exception of pagers and mobile telephones that are addressed in section

(4.1), the Government will provide any equipment, computer hardware and computer software necessary for the contractor’s use in performance of the duties outlined in this PWS. The contractor is required to maintain accountability of any equipment issued by the government for their use in pursuit of this PWS and to return all equipment to CCSA upon termination of the task order.

3.3 Services: N/A

3.3.1 Utilities. All utilities in the facility will be available for the contractor’s use in performance of duties outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

3.4 Facilities: The Government will furnish the necessary workspace for the contractor staff to provide the support outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment. If the government deems that remote access to unclassified networks from the contractors home is in the best interest of the government laptops will be provided to the contractors for this purpose. The government shall not provide parking nor shall it reimburse parking fees.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0 General. Except for those items specifically stated to be government furnished in PART 3, the contractor shall furnish everything required to perform this PWS. This includes pagers and/or mobile telephone devices in order to meet the requirement for 24/7 incident contact.

4.1 The Contractor shall provide all equipment, tools, and expendable items to maintain communications to meet the requirements of the PWS. No contractor or personally owned equipment shall be connected to the government networks.

4.2 The Contractor will notify government security representatives and COR immediately if their employee(s) clearance is downgraded or revoked.

4.3 Property Rights: All Software scripts, plans, procedures and documents produced under this contract become the property of the U.S Government and may be altered, modified or shared with other public and private activities at the sole discretion of the Government.

PART 5

SPECIFIC TASKS

5.1 Hardware and Software Licensing

5.1.1 The Contractor shall ensure software and hardware licenses are current, and provide accurate quantities of clients, including expected growth. Only the Government can accept licenses or modification to license terms. The Contractor shall turn over all licenses, source codes (except COTS), products, and ownership to the Government. The Contractor shall manage the equipment licensing and warranty(s) of installed equipment. The Contractor shall provide the COR with an inventory document which depicts number of licenses, licensed equipment, status, 90/60/30 days to expiration of licenses for respective equipment and software. Any and all developed software, either in part or in full, is and shall remain the property of the

Government. The Contractor shall not incorporate proprietary government furnished, COTS or

GOTS software into the AOC architecture unless approved by the COR.

5.2 Maintenance, Troubleshooting, and Diagnosis

5.2.1 Preventative maintenance. The Contractor shall examine and inspect on a daily basis all conference rooms to ensure they are operational. The Contractor shall keep AV equipment clean and void of dirt, dust or other materials which can affect equipment longevity and function. The

Contractor shall wipe down all equipment and other items which are used for AV, VTC conferences, VIDS, displays, and telephonic communications in conference rooms or large display rooms.

5.2.2 Response Times. The Contractor shall respond immediately to any AV, VTC, special distribution, user issue or any other AV related problem during the core hours of 0600-1800.

Contractor shall notify the COR within 20 minutes if not resolved, and provide a resolution plan within 30 minutes of initial notification of hardware, software or user issue.

5.2.3 The Contractor shall respond within fifteen (15) minutes via telephone after core hours and with an onsite facilitator within an hour (1) of emergency notification for required AV facilitation services after first notification if issue cannot be resolved utilizing USC personnel via telephone.

5.2.4 The Contractor shall provide a variety of audio conferencing support services to include audio system hardware and software, troubleshooting of audio systems and resolution of audio problems of audio systems, or enhancements to existing audio systems. The Contractor shall physically perform installation, problem diagnosis and resolution, relocation, or upgrade of audio systems, including the installation of requisite software and system configuration/testing.

5.2.5 The Contractor shall also coordinate telecommunications circuits and devices, including conference bridges, necessary for audio conference operations. The Contractor shall update configuration documents to reflect current installation, changes, or upgrades to circuits and equipment required for conferencing.

5.2.6 The Contractor shall maintain a log of all AV issues or events which affect quality of service both internally and externally.

5.2.7 Contractor shall document and notify the COR of all hardware malfunctions, failures, and equipment breakdowns which affect quality of service and availability.

5.2.8 The contractor shall troubleshoot, diagnose, and repair any problems with RSAC Briefing

Display Systems (BDS) components. The contractor shall create scripts necessary for the maintenance of the BDS, including scripts to change passwords and shut down AV equipment when necessary to protect the BDS. The contractor shall keep equipment up-to-date with software upgrades, patches, or enhancements to existing AV systems. The contractor shall identify ISDN and IP lines VTC system installations and rerouting. The contractor shall physically perform installation, problem diagnosis and resolution, relocation, or upgrade of AV systems, including the installation of requisite software and system configuration and testing.

The contractor shall provide AV support services to include, but not limited to VTC system hardware and software troubleshooting, troubleshooting of AV systems and resolution of AV problems, relocation of AV systems, upgrade of current systems, and installation of new systems. The contractor shall develop a maintenance program to maintain equipment in working order and identify equipment that is near or at end of life for replacement.

5.2.9 The contractor shall provide a variety of audio conferencing support services to include audio system hardware and software, troubleshooting of audio systems and resolution of audio problems, relocation of audio systems, and hardware and/or software upgrades, patches, or enhancements to existing audio systems. The Contractor shall physically perform installation, problem diagnosis and resolution, relocation, or upgrade of audio systems, including the installation of requisite software and system configuration/testing. The Contractor shall also coordinate telecommunications circuits and devices, including conference bridges, necessary for audio conference operations. The Contractor shall perform updates, upgrades, configuration changes and as requested, develop scripts and menus for AV and CRESTRON control panels to meet mission requirements.

5.2.10 Network Infrastructure. In coordination with CCSA Communication Team, the

Contractor shall test and monitor the impact of VTC sessions on the network infrastructure bandwidth, latency, and overall network performance. The Contractor shall test and monitor the impact of VTC sessions from within and outside the RSAC, AOC, and NMCC

5.2.11 The contractor shall maintain an inventory of supplies and spare parts and a database for all BDS system equipment, supplies and spare parts, and track ordered items until receipt. The

Contractor shall follow up with BDS vendors, as needed, to ensure all items ordered are received.

The contractor shall manage and maintain adequate inventory of new complete BDS systems and spare replacement parts for customer support.

5.2.12 The contractor shall develop, implement, and maintain a weekly, monthly and quarterly maintenance plan for all Audio Video and related Audio Video equipment for prime and alternate sites.

5.3 AV Systems Facilitation, Scheduling and Engineering Support

5.3.1 The Audio Visual Team shall provide AV, VTC, VIDS, DCS, MOVI and audio video conferencing support services. Contractor shall provide scheduling, facilitation, engineering and

AV support during the core hours of 0600-1800 and outside core hours on an as needed basis or in times of crisis or event that requires immediate and extended service. This support includes but is not limited to all aspects of AV conference room facilitation, scheduling of services and resources, and equipment setups and teardowns, VTC and audio conference session support, streaming media support, desktop VTC system support, and BDS system training.

5.3.2 The Contractor shall provide AV systems support, to include providing user guidance with configuring desktop AV VTC equipment for use, saving configurations, and deleting configurations. Contractor shall maintain equipment documentation for all desktop AV VTC systems.

5.3.3The Contractor shall provide a facilitator to facilitate for AV, VTC, VIDs, Special distribution, DCS and other briefing and video displays.

5.3.4 VTC/Audio Conference Session Support. The Contractor shall initiate, conduct, monitor, and release point-to-point and multi-point VTC conferences and audio conference sessions. The

Contractor shall ensure that each session is monitored for quality of service and will take immediate action to resolve any issue that arises. Contractor shall log every issue or quality of service event with final resolution for each conference room or desktop VTC. The Contractor shall physically or remotely assist end users in setting up, reserving, establishing, testing field endpoints, monitoring, and conducting point-to-point and multi-point VTC sessions and audio conference sessions. The Contractor shall provide on-site assistance to RSAC and/or distant end customers requiring classified and unclassified multi-point VTC session support and shall insure back-up coverage is scheduled for all RSAC divisional VTCs as appropriate.

5.3.5 Routing of VTC Sessions. The Contractor shall configure, and route designated sources to and from the Video Distribution System and Special Distribution System. The Contractor shall administer, operate and maintain the VID Server and dispersed VIDs terminals.

5.3.6 The Contractor shall route, archive, and encode streaming (live or pre-recorded/archived) media broadcast content throughout the HQDA-NCR customer service area using Envivio, Microsoft Media Player, and Apple QuickTime, or any approved media software. In addition, the Contractor shall post and manage multi-media via a web page or other means. The

Contractor shall also provide approved media clients and coordinate the installation with the customer’s respective user help organization.

5.3.7 The Contractor shall engineer, install, and support desktop VTC systems using either Web

CAMS with Microsoft NetMeeting or other vendor-dedicated systems/hardware/software. The contractor shall incorporate DCS functions into briefing and conferencing sessions.

5.3.8 The Contractor shall provide AV systems engineering support, to include providing technical guidance in installing, configuring, or relocating AV systems to facilitate the ability to conduct, but not limited to AV, VTC, VIDs, Special distribution, DCS and other briefing and video displays.

5.4 Technical Documentation, Policies, and Presentation

5.4.1 The Contractor shall develop specific AV system and related Standard Operating

Procedures (SOP) and configuration documents. Contractor shall maintain up-to-date drawings, schematics and wiring diagrams of current and new installs of AV, special distribution, or other

AV related equipment. The Contractor shall develop, maintain, and update SOP and technical documentation for all installed systems.

5.4.2 The Contractor shall develop specific BDS system installation documents, configuration settings, and wiring diagrams. Under Government direction, the Contractor shall also develop and maintain BDS operations policies and procedures for customer direction in system use, as well as steps required to obtain AV Team assistance and support. In addition, the Contractor shall conduct presentations and/or briefings on BDS operations to internal entities and other designated parties. The Contractor, per COR direction, shall also be required to obtain price quotations and documentation from outside vendors. The Contractor shall not be permitted to participate in solicitations for any requirements and/or specifications it has made and provided to the COR in its support efforts under this PWS.

5.4.3 Drawings, schematics, wiring diagrams, as built documents, SOP, technical manuals, and training documents shall not be older than 5 days from date of change or completion and no older than 60 days on all other documents.

Technical Documentation, Policies and Presentation Expectations: Under Government direction, the Contractor shall also develop and maintain AV operations policies and procedures for customer direction in system use, as well as steps required to obtain AV assistance and support. In addition, the Contractor shall conduct presentations and/or briefings on AV technology to internal entities and other designated parties. The

Contractor, per COR direction, shall also be required to obtain price quotations and documentation from outside vendors.

5.4.4 Reports. Contractor shall become familiar with applicable publications as defined in PART 6, Applicable Publications.

5.5 Classified and Unclassified System Accreditation

5.5.1 Contractor shall update the Global Video Services (GVS) documentation for the CCSA

Video Teleconference Systems whenever a change is made to customer systems. Additionally, the Contractor shall coordinate and assist customer agencies in developing and maintaining the certification and accreditation (C&A) documentation for their equipment attached to the AOC networks. The Contractor shall develop and provide all applicable documentation for review by the agency Information Assurance Systems Security Officer (IASSO) to ensure accuracy and completeness in identifying all information systems that connect to CCSA managed domains.

5.6 Training

5.6.1 The Contractor shall conduct AV, VTC, DCS, MCU and other AV and communications systems on-site training for end users and USC personnel as directed by the government with follow-up to allow for direct end user operation of their respective AV, VTC, desktop, or

Conference Room systems. The Contractor shall train USC personnel to provide help desk level

AV support to customer base.

5.7 New Technologies Research Support

5.7.1 The Contractor shall regularly maintain working knowledge of new developments in AV, IT, Digital, and IP based advancements. The Contractor shall keep CCSA staff informed of the latest changes and developments in these technologies. The Contractor shall participate in testing and evaluations of new IT technologies for possible use and recommendation to the Government, and, if requested by the government, develop specifications for new systems and spare parts.

CCSA retains the right to acquire new systems and enhancements to existing systems outside of this task order. The Contractor shall not be permitted to participate in solicitations for any requirements and/or specifications it has made and provided to the COR in its support efforts under this PWS.

5.7.2 The Contractor shall maintain proficiency in their areas of expertise as well as stay current with their related industry certifications for the duration of this task order.

5.8 Continuity Management

5.8.1 The Headquarters Department of the Army (HQDA) Continuity of Operations (COOP) mission is to ensure the uninterrupted execution of critical AOC/RSAC missions and functions throughout the spectrum of national or local emergency or crisis conditions. The Contractor shall assist CCSA to facilitate and coordinate with alternate or remote sites AV providers to ensure that HQDA COOP users have the same (or equivalent) capabilities to perform Mission Essential

Functions (MEFs) at alternate locations during real-world or exercise COOP events as when working in their primary facilities within the Pentagon and surrounding areas. The Contractor shall participate in the planning, preparation of AV continuity measures, response actions, and restoration activities to ensure the continuation of HQDA mission essential functions.

5.9 Manpower Reports

5.9.1 CONTRACTOR MANPOWER REPORTING (CMR): The Office of the Assistant

Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1)

Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6)

Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit

Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website.

The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

APPLICABLE PUBLICATIONS

6.1 The Contractor must abide by all applicable regulations, publications, manuals and local policies and procedures.

i. AR 25-1 /Army Information…