Purchase_Description_-_OpenText_Software_13MAY19.pdf

Statement of Work

OpenText Software Licenses & Technical Support

1.0 SCOPE: National Guard Bureau (NGB) Army National Guard (ARNG) G6 requires renewal of existing OpenText Software applications, software license & maintenance based on the below table.

1.1 Period of Performance: The Government requires a base and four option years of software license and maintenance under this contract.

Base Year: 07/01/19 to 06/30/20 1st Option Year: 07/01/20 to 06/30/21 2nd Option Year: 07/01/21 to 06/30/22 3rd Option Year: 07/01/22 to 06/30/23 4th Option Year: 07/01/23 to 06/30/24

2.0 REQUIREMENTS:

# Part Number Product Description Qty 1 1000033096 –

(S-MT-MSC01-SNU_M)

MBPM Standard Named Users Maintenance 40

2 1000033057 –

(S-MT-MPV-PVFC5_M)

ProVision for Federal Federal Concurrent User - 5-Pack Maintenance 2

3 1000033064 –

(S-MT-MPV-PVFS_M)

ProVision for Federal Federal Named User Maintenance 5

4 1000033040 –

(S-MT-MPV-KECU_M)

Knowledge Exchange Additional 5 Concurrent Knowledge Exchange Connections Maintenance

5 1000033042 –

(S-MT-MPV-KENC_M)

Metastorm Knowledge Exchange Server - No Connections Maintenance 1

6 1000033044 –

(S-MT-MPV-KENU_M)

Knowledge Exchange Additional 5 Named Knowledge Exchange Connections Maintenance

7 1000033044 –

(S-MT-MPV-KENU_M)

Knowledge Exchange Additional 5 Named Knowledge Exchange Connections Maintenance

2.1 Application Maintenance Support.

2.1.1 The 8x7 Global Technical Help Desk Support is provided by the contractor to assist the Government to resolve the issues or difficulties related the software utilizations. These tasks may be to resolve the Emergency operational problems or to assist ARNG in solving the Ad-Hoc technical problems.

3.0 Application Licensing: See above table.

3.1 Application of Software Patches and Upgrades

3.1.1 Unlimited Web Access to the OpenText website that includes, troubleshooting tips, downloads, product knowledge, and online documentation supporting OpenText.

3.1.2 Unlimited OpenText Application toll free phone and email support Monday thru Friday 5:00 am to 18:00 pm.

3.1.3 Unlimited OpenText Application, platform updates, and OpenText application patches as made available by the vendor.