PWS-W9133L19R0014_v10.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

NGB-J37 Technical and Staff Support Services

1.0 General.

1.1 Scope. The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary except as specified in Paragraph 3.0 as Government Furnished, to perform technical and staff support services, as defined in this PWS. The National Guard Bureau (NGB) – Joint Training and Exercise Division (NGB-J37) requires technical knowledge, senior staff experience, education, and skills in the areas of Joint Military and lnter-agency Training, National Guard Joint Force Development, and Defense Support to Civil Authorities (DSCA), including support to NGB Army and Air Directorates, the Joint Staff, and Chemical, Biological, Radiological, Nuclear (CBRN) Response Enterprise (CRE) elements, specifically Homeland Response Forces (HRF) and CBRN Enhanced Response Force Packages (CERFP).

1.2 Background: The Operations Directorate (NGB-J3/4/7) assists Office of the Secretary of Defense, Chairman, Joint Chiefs of Staff, Combatant Commanders (CCDR) (e.g. U.S. Northern Command, U.S. Pacific Command), Department of Homeland Security (DHS), State Adjutants General, and the NGB in supporting plans, programs and activities, training, and exercises. The NGB-J3/4/7 ensures the functions are integrated and complimentary where appropriate. The Chief, National Guard Bureau (CNGB) has tasked the NGB-J3/4/7 to develop and support strategic national and regional training activities aimed at enhancing domestic contingency readiness with subject matter expertise on joint doctrine, training, education, and exercises to ensure a trained and balanced National Guard (NG) force ready to support any mission of the Joint Force Headquarters – States, Territories, and the District of Columbia (JFHQ-State(s)), or the CCDR.

The purpose of this requirement is to assist the Government with the development, delivery, and oversight of select training and education for the NG, to include the Joint Staff as it pertains to Homeland Defense Activities; integrate NG joint training requirements with interagency activities; participate in DoD, interagency, intergovernmental and non-governmental forums for CBRN activities.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and two 6-month option periods.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.3 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day: December 25th

1.4.4 Place and Performance of Services: The contractor shall provide services between the hours of 0800-1700 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government- directed facility/installation closings. Performance shall be at Temple Army Readiness Center (TARC) at 111 S. George Mason Drive Arlington, VA 22204 or the Pentagon. During exercise planning, training, and execution events, contractors shall be required to travel to locations outside of TARC and/or the Pentagon. During these events, the contractor shall provide services outside of normal operational business hours based on the specific requirements of the event. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is authorized.

1.4.4.1 The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. CAC issuance requirements are as follows: In accordance with Department of Defense Manual (DoDM) 1000.13-M-V1, DoD Identification (ID) Cards, January 23, 2014, initial issuance of a CAC requires, at a minimum, the completion of an Federal Bureau of Investigation (FBI) fingerprint check with favorable results and submission of a National Agency Check with Inquiries (NACI) (or investigation approved in Federal Investigative Standards) to the Under Secretary of Defense for Intelligence (USD(I)) approved investigative service provider. The issuance of a CAC will be based on four criteria: (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD Manual 5200.02, Procedures for the DoD Personnel Security Program (PSP), April 3, 2017, and (d) verification of a claimed identity. Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2, or the Trusted Associate Sponsorship System (TASS).

1.4.5.1.1 HSPD-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at Attachment TBD, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the NGB Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead-time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below. Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If an FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be TBD.

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/. The FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and registering as an "Army Guest," with the sponsor being the COR or a COR- designated individual if the COR is ineligible to Serve as an AKO Sponsor. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.3 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Info structure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.3.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.3.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

1.4.5.3.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.3.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.3.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.4 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.5 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training. Level 1 AT is available at http://jko.jten.mil/courses/atl1/launch.html.

1.4.5.6 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, contractor employees performing Information Assurance Technical (IAT) functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.7 Information Awareness: All contractor employees with access to a government information system shall be registered in the Army Training Certification Tracking System (ATCTS) (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://ia.signal.army.mil/DoDIAA/).

1.4.5.8 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training.

1.4.5.9 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

1.4.5.10 OPSEC SOP/Plan. The contractor shall develop an OPSEC Standard Operating Procedure (SOP)/Plan and provide it to the COR within 90 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan shall include a process to identify the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. The contractor shall implement OPSEC measures as required by the Government. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified within 90 days of appointment as OPSEC coordinator in accordance with AR 530-1. Contractor shall provide a copy of the certification to the COR NLT 15 days after completion.

1.4.5.11 Classified Information. The contractor shall comply with Federal Acquisition Regulation (FAR) Clause 52.204-2, Security Requirements. This clause applies to contracts that involve access to information classified “Confidential,” “Secret,” or “Top Secret/SCI,” and requires contractors to comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and applicable updates/changes

1.4.5.12 .Threat Awareness and Reporting Program (TARP). Per AR 381-12, Threat Awareness and Reporting Program (TARP), contractor employees with security clearances must receive annual TARP training by a counterintelligence (CI) agent or other trainer as specified in Chapter 2 Threat Awareness and Education, Section II, paragraph 2-4b. The contractor shall identify annual TARP training; personnel trained and date of training with the Monthly Progress Report.

1.4.5.13 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.4.6 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.7 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.8 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.9 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.10 Contractor Travel

The contractor shall travel to:

1. The CERF/HRF Commander’s Conference (CONUS, OCONUS non-foreign) during the performance of this contract to attend meetings and provide planning support for CRE individual training requirements.

2. TESS Workshop (Peterson AFB, CO) during the performance of this contract to attend meetings and provide planning support for DOMOPS and CRE individual training requirements.

3. TEEP Workshop (Peterson AFB, CO) during the performance of this contract to attend meetings and provide planning support for DOMOPS and CRE individual training requirements.

4. Collective Training Event Planning Meetings (CONUS, OCONUS non-foreign) during the performance of this contract to attend meetings and provide planning support for DOMOPS and CRE individual training requirements.

5. External Evaluations (CERFP and HRF) (CONUS, OCONUS non-foreign) during the performance of this contract to attend meetings and provide planning support for DOMOPS and CRE individual training requirements.

6. CBRN Planning Conference, (CONUS, OCONUS non-foreign) during the performance of this contract to attend meetings and provide planning support for DOMOPS and CRE individual training requirements.

7. Joint Patriot Exercise Planning Meeting/Exercise during the performance of this contract to attend meetings and provide planning support for DOMOPS and CRE individual training requirements.

8. Various (CONUS, OCONUS non-foreign, OCONUS) during the performance of this contract to conduct training, attend meetings and provide planning support for DOMOPS and CRE individual training requirements.

The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made. Note: COR may authorize travel if fully funded travel CLIN exists and funding is validated prior to travel arrangements being made. KO approval is only necessary if funding is unavailable or KO has retained COR responsibilities.

The contractor may be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The cost of shipping training aids shall be borne by the Government. The contractor will be reimbursed for the costs of shipping training aids in accordance with the JTR and limitation of funds in this contract.

1.4.11 Data Rights. The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.12 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements, which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security. Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control. All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms.

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S). The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property. The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.2 Materials. The Government will provide all necessary materials needed to support the development, preparation, and execution of all training courses outlined in the PWS.

3.3 Equipment. The Government will provide all necessary equipment needed to support the development, preparation, and execution of all training courses outlined in the PWS.

3.4 Services. N/A

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E).

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Secret Facility Clearance. The contractor shall possess or be eligible to receive and maintain a SECRET or TOP SECRET/SCI (when applicable) facility clearance from the Defense Security Services. The contractor’s employees performing work in support of this contract shall have been granted a SECRET or TOP SECRET/SCI (when applicable) security clearance from the Defense Industry Security Clearance Office.

5.0 Requirements. The Contractor shall provide support services to the NGB J37 Directorate, as detailed below:

5.1 Individual and Staff Training Registration Capability. The Contractor shall provide two (2) Individual and Staff Training Registrars. The Individual and Staff Training Registrars shall possess and maintain a SECRET security clearance and meet the following qualifications for performance of this task:

skills using SharePoint, MS Office products, including Word, Excel PowerPoint, and Outlook

Secret Clearance Required

5.1.1 The Contractor shall support, monitor, and update student registrations for Army National Guard (ARNG) Soldiers and Air National Guard (ANG) Airmen in schools, courses, seminars, and similar forums (hereafter called "courses") comprising the NGB Joint Training Continuum, or in other designated schools, external courses, seminars, or forums.

5.1.2 Upon receipt of a student's application, the Contractor shall create, maintain, and update the student's registration process for courses, as listed in the NGB Joint Training Continuum on the NGB-J37 Guard Knowledge Online (GKO) website. The Joint Individual Staff Training Branch (NGB-J371) anticipates an average of 10,050 registration requests per year. During the registration, the Contractor shall gather and process course pre-requisite waiver requests. The Contractor shall provide to the COR on a weekly basis an all-encompassing roster of students that outlines the student population and information for each course.

5.1.3 The Contractor shall continuously verify and validate course registration information with JFHQ-State(s) and individual training participants to ensure that individual training participants successfully complete registration by reviewing and producing a printout from the GKO registration sit requirements.

5.1.4 The Contractor shall provide an annual information paper to the COR, which shall outline and communicate to all JFHQ-State(s), the Joint Exercise Branch (NGB-J374), the NGB-37, internal DoD operations, and External Federal agencies about potential course and registration opportunities that support National Level Exercises in support of Disaster Response Operations. The NGB-J37, on average, participates in eight (8) National Level Exercise scenarios per year. In addition, there are 15 National Planning Scenarios.

5.1.5 The Contractor shall create and maintain a running DSC roster that outlines the order of merit, student nomination list and student information provided by the Adjutant General of each JFHQ-State(s). The Contractor shall provide an updated roster to the COR on a quarterly basis.

5.1.6 The Contractor shall, no later than (NLT) fifth of each month, create/update a course event calendar, and schedule for the courses that support the NGB Joint Training Continuum, National Level Exercise Scenarios, National Planning Scenarios, Homeland Security Institute, Homeland Response Force and CBRN Response Force Package, and the Massachusetts Institute of Technology Seminar 21. The Government anticipates 46 required event calendars and schedules per year. These schedules will be reviewed and approved by the COR and the Contractor shall finalize all edits from this review cycle. The Contractor shall take all finalized schedules and calendars and post them to the GKO website.

5.1.7 The Contractor shall support the registrar with the review of letters of instruction (LOls) generated by the NGB-J371 for the NGB Joint Training Continuum, National Level Exercise Scenarios, National Planning Scenarios, Homeland Security Institute, Homeland Response Force and CBRN Response Force Package, and the Massachusetts Institute of Technology Seminar 21, which total about approximately 46 courses per year, and provide an executive summary that analyzes any potential deficiencies in the LOls.

5.1.8 Monthly, the Contractor shall provide an analysis that outlines current registration trends, registration statistics for each course, situational statuses for each course, and publicized future training dates, locations and venues. The Contractor shall submit this within an excel spreadsheet to the COR. This document is due on the 5th working day of each month. The data analysis and content shall cover the previous calendar month.

5.1.9 The Contractor shall support the Government in creating and maintaining a Course Management Plan (CMP), Terminal Learning Objectives (TLOs), and Program of Instruction (POIs) for all NGB Joint Training Continuum Courses for resident training. The Contractor shall publish and disseminate the CMP, POI, and schedules to JFHQ's States, territories, and the NGB Joint Staff. The Contractor shall employ the tenets and standards of the Systems Approach to Training (SAT) while writing TLOs and POIs.

5.1.10 The Contractor shall support the Government in maintaining alternative backup databases on the Government drive for Individual and Staff Training Registrar assessment collection of data and analyze report brief results to the Branch and Division Chief.

5.1.11 The Contractor shall support the Government in coordinating with the states to collect information necessary to develop the NGB Joint Training Continuum. The Contractor shall assess, collect, and analyze the relevant data, as well as the delivery of courses and state-specific training items, such as Joint Operations Center (JOC) Exercises (JOCEX). This information will to be used by the Government in its Program Objective Memorandum (POM) to request future funding.

5.1.12 The Contractor shall coordinate with JFHQ-State(s) and NGB Divisions to plan, schedule, and conduct the NGB Joint Training Continuum Courses.

5.1.13 The Contractor shall create, maintain, publish, and disseminate course announcements, requirements, training, and schedules to JFHQ-State(s), Army lnteragency Training and Education Center (AITEC) and Regional Training Centers {RTCs) through Government-provided Points of Contact (POCs).

5.1.14 The Contractor shall maintain information on the NGB Joint Training Continuum Event Schedule, as well as maintain the Report Card, and Significant Events Calendar for NGB Senior leadership collection and assessments to provide course update and quota management for the NGB Joint Training Continuum courses.

5.1.15 The Contractor shall provide assessment and collection of data and analysis of registration, policies, and procedures to the COR quarterly.

5.1.16 The Contractor shall create, publish, and maintain a training schedule for all NGB Joint Training Continuum courses.

5.1.17 The Contractor shall develop and maintain Academic Calendars to facilitate JFHQ-State(s) scheduling of training venues.

5.1.18 The Contractor shall maintain and manage course materials and quotas through the assessment and analysis of NGB-J37 Joint Knowledge Online Community of Interest Learning Management System (JKO COI LMS).

5.1.19 The Contractor shall develop and maintain how-to books for all NGB Joint Training Continuum courses. The Contractor shall develop a how-to book step-by-step (explaining what a how to book is) prior to the development of any new course.

5.1.20 The Contractor shall create and maintain a training calendar/schedule by the 10 Federal Emergency Management Agency (FEMA) Region.

5.1.21 On a quarterly basis, the Contractor shall collect, review, and analyze graduate data from JFHQ-State(s) and individual internal agencies to maintain a historical database which will be provided to the COR for use in developing the NGB Joint Training Continuum for the NGB-J371 the NGB-J37 GKO web site. The Contractor shall create, maintain, assess, and collect the following data: Names; Unit; States; Locations; Titles; Grades and Ranks; Training Dates; etc.

5.1.22 The Registrar on a quarterly basis shall update the NGB Joint Training Continuum Courses on the GKO SharePoint site. The Contractor shall establish and maintain a current GKO SharePoint site for each course in the training continuum. GKO SharePoint is the prime vehicle used for course management. In order to maintain and provide the required information on the GKO SharePoint site, the Contractor shall:

1. Maintain the SharePoint training page;

2. Update and improve the NGB-J37 SharePoint training page as directed by the COR;

3. Provide recommendations for design, implementation and modification of navigational and aesthetic changes to SharePoint pages as directed by Knowledge Management Officer (KMO), Administrator with approval from the COR;

4. Create a spreadsheet to track documented items, which require minimal training to the end user while maintaining high reliability and usability.

5.1.23 Upon receipt of a student's application, the Contractor shall create, maintain, and update the student's registration process for all courses, as listed on the NGB-J37's Guard Knowledge Online (GKO) website. The NGB-J37 anticipates an average of 10,050 registration requests per year. During the registration, the Contractor shall gather and process course pre-requisite waiver requests. The Contractor shall provide to the COR on a weekly basis an all-encompassing roster of students that outlines the student population and information for each course.

5.1.24 The Contractor shall continuously verify and validate course registration information with JFHQ-State(s) and individual training participants to ensure that individual training participants successfully complete registration by reviewing and producing a printout from the GKO registration site requirements.

5.1.25 JFHQ/JTF Commanders Training Course (JCTC) and Dual Status Commanders (DSC) Course (40 hrs): For this course, the Contractor shall coordinate with the NGB-J371, NORTHCOM, and the NGB Joint Training Branch (NGB-J372) in the development of course policies & procedures, ensure the JCTC and DSC database is updated and there is a distribution list for information and announcements, manage the registration and ensure the course pre-requisites are met for those Senior Leaders attending JCTC and DCS, and prepare Rosters for approval by NGB-J3/4/7-VD 45-days prior to JCTC and DSC course start date.

5.1.26 Defense Support of Civil Authorities (DSCA), DSCA Executive Seminar, and other Homeland Security and Homeland Defense Seminars: IAW section 5.1.1 of this PWS, the Contractor shall schedule, coordinate, and facilitate the registration of students.

5.1.27 The Contractor shall support the Government in creating and maintaining a Course Management Plan (CMP), Terminal Learning Objectives (TLOs), and Program of Instruction (POIs) for all NGB Joint Training Continuum Courses for resident training. The Contractor shall publish and disseminate the CMP, POI, and schedules to JFHQ's States, territories, and the NGB Joint Staff. The Contractor shall employ the tenets and standards of the Systems Approach to Training (SAT) while writing TLOs and POIs.

5.1.28 The Contractor shall…