CCTV - PWS (2SEP20).pdf

PERFORMANCE WORK STATEMENT

Upgrade and Preventive Maintenance Service for Electronic Security Systems

(ESS) at Joint Task Force – Bravo (JTF-B), Soto Cano Air Base (AB), Honduras

2 September 2020

1. GENERAL: This is a non-personal services contract to perform system Closed Circuit Television

(CCTV) upgrade and preventive maintenance services on Electronic Security System (ESS) hardware, software, devices and components The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 DESCRIPTION OF SERVICES/INTRODUCTION: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, material, supervision, and other items and non-personal services necessary to provide preventive maintenance service to a newly installed ESS composed of

Intrusion Detection System (IDS) and CCTV as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform quarterly preventive maintenance checks and services of access control electronic security system hardware, devices and components, circuit board panels, power supply, electric strike locking devices, electronic motion sensor devices, biometric readers with number key pad, computer hardware and software applications and conduit for the ESS at Soto Cano Air Base, Honduras. The Contractor shall provide technical support services for the ESS via telephone and emergency/unscheduled repair/install services on the ESS as requested by the Government. The contractor shall perform to the standards in this contract.

1.2. BACKGROUND: The ESS at Soto Cano is a state of the art, newly installed system (May 2019). The system consist of IDS and CCTV which is monitored in a 24/7/365 basis. This Windows based workstation uses the Avigilon 5 software for CCTV monitoring and System Galaxy for IDS. The system is composed of 19 pan tilt zoom, 8 still cameras, 1 fixed camera and 1 thermal camera, electronic switches, door sensors, 25 circuit board panels, 2 central control stations. See Attachment #3 (ESS component inventory) for list of all ESS components see attachment 3.

1.3 OBJECTIVES: Perform preventive maintenance checks and services of ESS and components; central monitoring center, circuit board panels, distribution panels, electric switch locks, magnetic locks, motion sensors, power supply, key pads, cameras, and conduit/wire as required. Provide on-call telephonic support to the Government to determine severity of non-functioning system in order to establish immediacy of support. Provide unscheduled maintenance response within 14 calendar days of notification, IAW paragraph 5.2.6 Provide emergency response within 72 hours of notification for emergency situations as assessed by the Government or the Contractor.

1.4 SCOPE OF WORK: The Contractor shall provide qualified personnel, services, materials, equipment, supplies and facilities necessary to: 1) Perform Quarterly Preventive maintenance checks and services of all electronic security system components to include; cameras, hardware, devices and components, circuit board panels, power supply, electric strike locking devices, electronic motion sensor devices, computer hardware and software applications and conduit as required; 2) Provide Technical Telephonic Support; 3)

Provide 72 Hour Emergency Repair Services. ESS components are located in the facilities listed below section 5.2. See Attachment #3 (ESS component inventory) for list of all ESS components.

1.5 PERIOD OF PERFORMANCE: The period of performance is 12 months plus one 1 option year.

Base Period: 12 Months

Option: 1 Option year

The Government reserves the right to extend the term of the contract at the prices set forth in Section B, Supplies or Services and Prices/Costs, in accordance with the terms and conditions contained in the Federal

Acquisition Regulation (FAR) clause 52.217-9 entitled, “Option to Extend the Term of the Contract.”

1.6. GENERAL INFORMATION

1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a QCP program to ensure all work described in this contract is performed at or above the standard defined in the

Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.6.1.2 The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The QCP shall be submitted within thirty (30) calendar days of contract award. After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing of proposed changes to the QC procedures. The contractor shall submit QCP changes within five

(5) calendar days to the KO and Contracting Officer’s Representative (COR) for review and approval prior to implementation.

1.6.1.3 Inspection Program: Included shall be a quality control inspection program covering all general and specific tasks included in the contract scope of work. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis. In developing this inspection program, the Contractor shall identify the key activities and associated characteristics in each process that have a significant influence on specific services and provide for methods for evaluation of the selected characteristics.

1.6.1.4 Deficiency Identification: The QCP shall include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS. This shall contain processes for corrective action without dependence upon Government direction.

1.6.1.5 Deficiency Correction: The program shall contain process control and process performance measurement procedures that shall include how the Contractor shall implement preventive corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk(s) associated with delivery of deficient or nonconforming services.

1.6.1.6 Documentation and Enforcement: The QCP shall include a method of documenting and enforcing quality control operations of both prime contractor and subcontractor work; including inspection and testing.

1.6.1.7 Trend Analysis: The QCP shall include a method of performing trend analysis and assessments through the use of metrics.

1.6.1.8 Surveillance Methods: The QCP shall contain specific surveillance techniques for all contract services. The surveillance methods shall be comprehensive and adaptable to the reporting system of the plan.

1.6.1.9 Inspection System: The contractor shall develop, implement and maintain a system to inspect the services to ensure compliance with PWS requirements, and applicable laws and regulations. The contractor shall specify a scheduled frequency of inspections, the titles of the individuals who shall do the inspection, and their organizational placement.

1.6.1.10 Deficiency Prevention: The contractor shall identify and prevent defects in quality of products and services performed before the level becomes unacceptable. The Quality Control Plan shall be designed to intercept inferior services before they are provided to the Government.

1.6.1.11 Inspection Files: The contractor shall document all inspections conducted, and the necessary corrective and preventive actions taken. This documentation shall be kept on site and made available to the

Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.6.1.12 Complaints: The contractor shall document all end user/customer complaints and report the complaint to the COR within one workday after receipt of complaint. The contractor shall use electronic mail or other written memoranda as notification. Each customer complaint reported to the COR shall have a scheduled completion date subject to COR approval. The Quality Control Plan shall be updated, at no additional cost to the Government, as required to preclude a recurrence of the complaint.

1.6.1.13 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable

1.6.1.14 Recognized Holidays: N/A

1.6.1.15 Hours of Operation: The contractor is responsible for conducting business between the hours of

0800 and 1700 Monday thru Friday or when the Government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contractor shall only conduct business with designated government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the Contractor by the government, in writing, and updated within 5 calendar days of change throughout the contract period.

1.6.1.16 Place of Performance: The work to be performed under this contract will be performed at government facilities on Soto Cano Air Base, Honduras where ESS components are located.

1.6.1.17 Type of Contract: The government will award a Firm Fix Price contract.

1.6.2 Access and General Protection Policy and Procedures : A security clearance is not required. The

Contractor shall be responsible for the security of all-organizational/unit information. The Contractor shall provide the names of the service technician personnel responsible for providing the preventive maintenance service of this contract to the Contracting Officer Representative (COR).

1.6.2.1 Force and Health Protection Conditions: Current Force Protection Condition (FPCON) at Soto Cano

Air Base is Bravo. In addition to the changes otherwise authorized by the changes of clause of contract, should the US Government FPCON at any individual installation change, the Government may require changes in contractor security matters or process in accordance with DoDI 2000.16. During FPCONs

Charlie and Delta, contract services will be limited to emergency maintenance and telephonic support as identified in paragraph 5.2. and pertinent subparagraphs. Full contract services as identified in 5.2 and subparagraphs will resume when the FPCON is returned to Bravo or lower. Health Protection Conditions

(HPCON) in circumstances such as COVID-19 will be subjected to a risk assessment by the Government to prescribe specific restriction of movement considerations.

1.6.2.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 190-13, “The Army

Physical Security Program”.

1.6.2.3 Escorts: U.S. government controlled areas such as sensitive compartmented information facilities

(SCIF) require an escort if the contractor does not have the appropriate level of clearance or access. In those circumstances, the Contractor and associated sub-contractor employees performing services under this contract shall be escorted at all times by a individual designated by the Contracting Officer

Representative (COR).

1.6.2.4 Personnel Security Clearance Requirements: A security clearance is not required. The contractor shall provide the names of the service technician personnel responsible for providing the preventive maintenance service of this contract to the KO and COR via email 72 hours prior to their arrival on site.

1.6.2.5 Government record: Copies of any Government records, i.e. copies of original results and reports, verified original data, corrected data and corrected supporting final reports will be provided via email to the KO and COR, 10 calendar days after the request has been made.

1.6.2.6 Background Checks. At the time of award of the contract or when hiring new contract workers, the

Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check done by the Host Nation Police Department of their residence or the

State Police Department of their U.S. residence. Security checks that have been completed as part of a security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement. Documentation of these checks will be made available to the

Government Representative upon request. The Government retains the right to exclude any employee from performance of duties under this contract if a security check reveals information an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. If the Government determines additional background checks are required, at a minimum, and upon request from the Government, the Contractor shall provide to the

Government Representative, the following information on any contractor or subcontractor employee performing services under this contract:

Full birth name

Married name (if applicable)

SSN or local equivalent (ID card number)

Date of birth

Place of birth (city, country)

1.6.2.7 Background Check Notification Requirement: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees. The Contractor shall notify the KO and COR within 24 hours of acknowledgement of this information. Any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person will be reported no later than 1 hour after the information is obtained. The information will be communicated via phone call, and an email will also be sent to record the reported information.

1.6.2.8 Remedies. In addition to other remedies available to the Government, the Contractor’s failure to comply with the requirements of this paragraph my result in requiring the Contractor to remove a

Contractor employee or employees from the performance of the contract.

1.6.2.9 Subcontracts. The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts

1.6.2.10 Uncleared Contractor Common Access Card (CAC) Credentialing and Access Procedures: N/A

1.6.2.11 Contractor Common Access Card (CAC) Eligible Requirements: N/A

1.6.2.12 Federal Installation/Facility Access: Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Security Office or the host nation equivalent.

1.6.2.13 Contractor Non CAC Eligible Requirements for DOD Facility and Installation Access: Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening

Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). Soto Cano Air Base access policy will be provided upon request in order to facilitate entry procedures.

1.6.2.14 Employment Eligibiliuty: Contractor shall ensure that all contractor employees and sub-contractor employees performing services under this contract have been pre-screened for employment eligibility using the E-verify Program on the Department of Homeland Security website http://www.uscis.gov/e-verify.

Contractor will ensure that all contractor employees and sub-contractor employees who reside in the U.S.

performing services under this contract have been pre-screened for employment eligibility using the E-verify Program on the Department of Homeland Security website http://www.uscis.gov/e-verify. Personnel that have not met the employment eligibility requirement on this website are not authorized to perform services under this contract. Verification of the eligibility check will be made available to the KO or COR upon request. This requirement is not in lieu of and does not relieve the Contractor from the I-9

Employment Eligibility Verification Forms for employment of personnel.

1.6.2.15 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. If applicable, government issued access badges shall not be worn outside designated facilities where visible to the public. The Contractor shall immediately report suspicious activities to security personnel.

1.6.2.16 Key Control: Contractor personnel will be responsible for signing out the keys to access all ESS components to perform maintenance. The Physical Security Officer will issue the keys and maintain a log of any issued keys. Contractor will be escorted by military police personnel to maintain key control procedures IAW JTF-B Phy Sec plan.

1.6.2.17 Lock Combinations: N/A

1.7 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal

Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.7.1 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor

Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.2 Key Personnel: The following personnel are considered key personnel by the government:

Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO within 72 hours of the contract being awarded. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:00 a.m. to 5:00p.m., Monday thru Friday or when the government facility is closed for administrative reasons.

1.7.3 Special Qualifications or Certifications: Contractor personnel shall be certified to perform installation and maintenance of the ESS. The Contractor shall provide a list of the personnel performing the work and documentation of their certifications to the KO and COR 72 hours prior to arriving on site. Any individual performing technician services shall have current up-to-date certifications as follows:

1.7.3.1 Certified Alarm Technician Level 1: Available through several accredited on-line and in-residence course options. This is a standardized requirement to perform work on sensor systems in many CONUS states.

1.7.3.2 Contractor Personnel Certifications: IA/ISSE personnel performing services shall be certified in the advanced security certifications corresponding to Information Assurance Technical (IAT) level II and level

III IAW DOD 8570.1-M. Available through several accredited on-line and in-residence course options.

1.7.4 Identification of Contractor Employees: All contractor personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produce by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges, nametags, lanyards, etc.

1.7.5 Contractor Travel: The Contractor shall travel to perform Quarterly Preventive maintenance checks and services of all electronic security system components to include; cameras, hardware, devices and components, circuit board panels, power supply, electric strike locking devices, electronic motion sensor devices, computer hardware and software applications and conduit as required. The Contractor shall travel to conduct Emergency Repair Services meeting the requirements for unscheduled repair services. In circumstances requiring a restriction of movement (ROM), such as a pandemic, tbe contractor with will have 72 hours to arrive in country to begin the restriction. Upon departure of restriction, presuming no further complications associated with sickness, the contractor will initiate maintenance actions within 8 hours of ROM conclusion.

1.7.5.1 Quarterly Preventive Maintenance Travel/Lodging: The contractor will coordinate with the

Government to schedule Quarterly Maintenance NLT 21 days before the planned arrival. The Government will attempt to billet contractors within on-base lodging and coordinate ground transportation from on-base transporation. Travel/Lodging. Lodging arrangements will be made by the Government taking into consideration safety of personnel and availability of resources. If determined by the Government lodging on the installation is required due to safety of personnel, lodging costs will not be billed to the Government.

If lodging is not available the contractor will be notified so they can coordinate lodging off base as well as rental vehicle for travel to and from work location.

1.7.5.2 Unscheduled/Emergency Travel/Lodging: The contractor will coordinate with the Government to schedule Quarterly Maintenance Travel/Lodging. Lodging arrangements will be made by the Government taking into consideration safety of personnel and availability of resources. If determined by the

Government lodging on the installation is required due to safety of personnel, lodging costs will not be billed to the Government. If lodging is not available the contractor will be notified so they can coordinate lodging off base as well as rental vehicle for travel to and from work location.

1.7.5.3 Travel/Lodging during COVID based on HPCON: Travel/Lodging under circumstances such as

COVID-19 will be subjected to a risk assessment by the Government to prescribe specific restriction of movement considerations and availability of lodging resources.

1.7.6 Other Direct Costs (ODC): N/A

1.7.7 Data Rights: N/A

1.7.8 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this

PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United

States Code (U.S.C.) Section 552a.

1.7.9 Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery

Guidelines stated at (http://www.defenseimagery.mil/products/DODimagery/commercialuse.html). The

Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.7.10 Information Assurance: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication

(SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and

Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Approved government sites such as U.S. Army Aviation and http://www.defenseimagery.mil/products/dodimagery/commercialuse.html

Missile Research Development and Engineering Center (ARMDEC) Safe Exchange at https://safe.amrdec.army.mil/SAFE/About.aspx, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

1.7.11 Foreign (OCONUS) Requirements: All U.S. citizen or resident, and TCN contractor personnel not normally residing in the USSOUTHCOM AOR, must comply with the training requirements listed in the

Foreign Clearance Guide (FCG). Verification of the training shall be made available to the COR or KO upon request. Additionally, they must receive personal security training that includes at a minimum:

(a) Safety and security issues facing employees within the USSOUTHCOM AOR,

(b) Identifies safety and security contingency planning activities, and

(c) Identifies ways to utilize safety and security personnel and other resources appropriately.

1.7.12 Theater and Country Clearance Requirements : Contractor shall ensure all U.S. citizen or U.S.

resident Contractor employees and sub-contractor employees performing services under this who are traveling in the USSOUTHCOM AOR follow the requirements identified in the electronic Foreign

Clearance Guide (FCG) at https://www.fcg.pentagon.mil/fcg.cfm and must have all necessary passports, visas, and other documents required to enter, exit, or work in the USSOUTHCOM AOR; must have the appropriate DOD identity credential(s); must have the appropriate special area, country, and theater clearance as required in DOD Directive 4500.54E.

1.7.13 Vetting: The Contractor Company and all associated sub-contractor companies, must have been vetted by the US Embassy in the country which the contract will be performed. For the purposes of this contract, the company is considered vetted if the company is located in the country which the contract will be performed unless the company has been previously barred from performing services for the

Government. If during a previous vetting process the company was barred from performing service for the

Government, then that is grounds for termination of the contract. If the company is located outside of the country which the contract will be performed, the company must be vetted by the US Embassy in the country of performance. Vetting will coordinated through the US Embassy's DOD Security Cooperation

Office (SCO) in the country of performance. If during any previous vetting process in other countries, the company is found to be barred from performing services for the Government; this finding is grounds for termination of the contract.

1.7.14 Medical Travel Requirement: Contractor shall ensure that all Contractor employees and subcontractor employees are medically, dentally, and psychologically fit for performance of their duties.

All U.S. citizen and third country national (TCN) Contractor and subcontractor personnel must meet the medical screening requirements established by the USSOUTHCOM Commander in the Medical Suitability

Screening Regulation (SC Reg 40-501), as well as the requirements identified in FORCE HEALTH

PROTECTION (FHP) GUIDANCE FOR DEPLOYMENT in the USSOUTHCOM AOR or their successors and follow immunization and health protection guidelines outlined therein. All immunizations must be obtained prior to traveling to the USSOUTHCOM AOR. U.S. citizen and TCN Contractor and subcontractor personnel traveling from a country outside of the USSOUTHCOM AOR must travel into the

USSOUTHCOM AOR with a current copy of the Public Health Service Form 791, “International

Certificate of Vaccination”. In addition, U.S. citizen and TCN Contractor and subcontractor personnel traveling to the USSOUTHCOM AOR are required to be beneficiaries of a medical evacuation plan and service through an insurance plan provided by their employer or paid for individually.

1.7.15 Organizational Conflict of Interest (OCI): N/A

1.7.16 Phase-in/Phase-Out (PIPO) Period: N/A

1.7.17 Training Requirements: N/A

https://www.fcg.pentagon.mil/fcg.cfm

1.7.18 OPSEC Awareness: If the Contractor, or a subcontractor, or employees of either disclose any information that disrupts or harms the Government's operations or activities, then the Government retains the right to exclude any employee from performance of duties under this contract. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. By way of example, personnel shall not sketch or take photos of government facilities or activities, unless related to service to be provided. All government paper products and removable digital storage material that is received, generated, or stored during the contract will be destroyed completely when no longer needed to preclude recognition of information.

1.7.19 Host Nation Installation Access with No DOD Facility : Contractor and all associated subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by the Security Office or the host nation equivalent.

PART 2

DEFINTIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1 AREA OF RESPONSIBILITY. The U.S. Southern Command (USSOUTHCOM) area of responsibility (AOR) includes the geographic areas of Antigua and Barbuda, Argentina, Aruba, Barbados, Belize, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mayotte, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Barthélemy, Saint Martin, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saint Maarten, Suriname, Trinidad and Tobago, Turks and Caicos

Islands, Uruguay, and Venezuela.

2.1.2 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.3 CONTRACTING OFFICER (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. Note: The only individual who can legally bind the Government.

2.1.4 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.8 PERFORMANCE WORK STATEMENT (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.9 PHYSICAL SECURITY. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.10 QUALITY ASSURANCE. The various functions, including inspection, performed by the government to determine whether a contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.11 QUALITY ASSURANCE SURVEILLANCE PLAN(QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the contractor’s performance in meeting critical performance standards identified in the contract.

2.1.12 QUALITY CONTROL (QC). Tasks performed by the contractor to improve the quality of the organization’s output.

2.1.13 SHALL. Imperative.

2.1.14 SUBCONTRACTOR. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.15 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16 WORK WEEK. Monday through Friday, unless specified otherwise

2.2 ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CCTV Closed Circuit Television

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

DVR Digital Video Recorder

ESS Electronic Security System

FAR Federal Acquisition Regulation

IDS Intrusion Detection System

KO Contracting Officer

NVR Network Video Recorder

OCI Organizational Conflict of Interest

ODC Other Direct Costs

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

TCN Third Country National

USARSOUTH United States Army South

PART 3

Government Furnished Equipment (GFE), Government Furnished Property (GFP), and Government

Furnished Services (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES

3.1 Services: N/A

3.2 Facilities: N/A

3.3 Utilities: N/A

3.4 Equipment: N/A

3.5 Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under section 3 of this statement.

4.2 Secret Facility Clearance: N/A

4.3 Materials: The Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements for the provision of services established under the terms of this contract.

4.4 Equipment: The Contractor shall provide equipment and instrumentation necessary to perform all required work as specified above.

PART 5

SPECIFIC TASK

5. SPECIFIC TASKS:

5.1 Basic Services: The contractor shall provide services for performing preventive maintenance checks and services necessary to maintain the ESS which includes all components of the IDS and CCTV operational and in good working order at Soto Cano Air Base, Honduras. Quarterly Preventive

Maintenance Checks and Services. Installation and preventive maintenance of new CCTV/IDS systems purchased as a result of expansion to the ESS and new security requirements for the Installation.

5.2 Maintenance:

5.2.1 Quarterly Scheduled maintenance: The contractor shall perform Quarterly Preventive maintenance checks and services of access control electronic security system hardware, devices and components, circuit board panels, power supply, electric strike locking devices, electronic motion sensor devices, biometric readers with number key pad, computer hardware and software applications and conduit for the ESS at Soto

Cano Air Base, Honduras. These maintenance checks shall be conducted IAW Unified Facilities Criteria

4-021-02 and the Unified Facilities Guide Specifications (UFGS) 28 10 05 for required installation and periodic maintenance. Submit a written report within 10 calendar days of completion of each quarterly maintenance check to the COR describing status of system components.

**NOTE** COVID-19 may increase days in country due to required quarantine days

5.2.2 Telephone Technical Support Services: The Contractor shall provide technical support services for the ESS via telephone from 7:00 a.m. to 5:00 p.m. Monday through Friday. The contractor will provide subject matter expertise to assist the Government in trouble-shooting the system as well as determining what contractor follow-on services may be required. The telephonic service in support of a particular work order will be considered complete when the condition has been corrected to the Government and

Contractor’s satisfaction, or when the Government or Contractor assess the need for in-person resolution and transition to planning a scheduled maintenance, unscheduled maintenance, or emergency service activity.

5.2.3 Previously Unscheduled Repair Services: In the event there are work orders which require attention before the next quarterly maintenance but do not meet the emergency repair condition, the contractor will have 14 calendar days from the conclusion of the telephonic support to respond to initiate maintenance.

The Government and Contractor will use the time leading up to the arrival of the team to determine what materials or expertise may be needed in order to correct the problem.

5.2.4 Emergency Repair Services: The Contractor shall provide emergency repair/install services on the

ESS as requested by the Government. The Contractor shall respond within 72 hours of notification, between the hours of 7:00 a.m. to 5:00 p.m., Monday through Friday, or the first duty day following a weekend. Response includes contractor personnel on site within 72 hours of the call, with the necessary tools available to conduct repairs. Submit a written report within 10 calendar days of completion of any unscheduled repair services to the COR describing repair services performed, repair parts provided, and final status of system after completion of repair services.

**NOTE** COVID-19 may increase days in country due to required quarantine days

5.2.5 Repair Parts: Contractor shall provide all necessary repair parts that are needed to make repairs for

SCAB CCTV/ESS. Government will pay actual cost of repair parts. The contractor shall provide the COR with a written quote for all necessary repair parts within 48 hours of assessing the equipment and identifying deficiencies. The COR will review the estimate and submit to the KO for final approval prior to commencement of work. The Government may choose to have contractor purchase parts or purchase parts by other means. A complete and final work order shall act as the reference for all correspondence with the contractor regarding the work performed. The KO’s written approval of the complete and final work order shall constitute the work as being completed and services that the government will pay for. No verbal agreements are authorized. The contractor shall use only new parts and shall show the new part to the COR prior to installation. The contractor shall show the COR the damaged part after replacement.

5.2.6 Work Order Prioritization:

5.2.6.1 Once the contract has been awarded, a prioritization list will be provided to the Contractor with coordination instructions for the appropriate work order level category. The work orders will be divided in three categories depending on the priority they have for SCAB operational needs and security levels. The categories are as follows:

5.2.6.2 Emergency Work Orders

5.2.6.3 Unscheduled Work Orders

5.2.6.4 Quaterly Scheduled Maintenance

5.3 CONTRACTOR MANPOWER REPORTING (CMR): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on the “Department of the

Army CMRA” or the icon of the DOD organization that is receiving or benefitting from the contract services.

5.3.1. Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2020. If contract period of performance ends prior to September 30, the contractor has 30 calendar days from end date of the contract to complete the CMR requirement. Contractors may direct questions to the help desk by clicking on the “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website.

http://www.ecmra.mil/

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS):

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 DOD Commercial Use of Imagery Guidelines

6.1.2 AR 190-13, The Army Physical Security Program

6.1.3 AR 190-51 Security of Unclassified Army Resources

6.1.4 UFC 4-021-02

6.1.5 Army Directive 2014-05, Policy and Implementation Procedures for CAC Credentialing Access for

Uncleared Contractors

6.1.6 DOD 5220.22-M, National Industrial Security Program Operating Manual

6.1.7 Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.8 Joint Travel Regulation (JTR)

6.1.9 AR 735-5, Policies and Procedures for Property Accountability

6.1.10 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.11 DOD 8570.01-M, Information Assurance Workforce Improvement Program

6.1.12 AR 25-2, Information Assurance

6.1.13 DODI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces

6.1.14 USSOUTHCOM SC Regulation 40-501, Medical Suitability Screening Regulation

6.1.15 DODI 2000.16 DoD Antiterrorism (AT) Program

6.1.16 UFGS 28 10 05, Electronic Security Systems (ESS)

Attachment 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

Performance Objectives Standard Performance

Threshold

Method of

Surveillance

PRS#1

The Contractor shall conduct quarterly PMCS IAW

Paragraphs 1.4 and 5.2.1

The Contractor shall conduct quarterly PMCS

IAW paragraphs 1.4 and

5.2, to include subparagraphs 1.4.1 through 1.4.23

Zero deviation from standard

100% Inspection

PRS#2

The Contractor shall provide technical service support via telephone M-F, 0700-1700 IAW paragraph 5.2.2 of PWS

The Contractor provided technical service support via telephone M-F, 0700-

1700 IAW paragraph 5.2 and 5.2.2 of PWS

Zero deviation from standard

100% Inspection

PRS# 3

The Contractor shall provide unscheduled maintenance response within 14 calendar days IAW paragraph 5.2.3 of

PWS

PRS# 3

The Contractor shall provide unscheduled maintenance response IAW paragraph 5.2.3 of PWS

Zero deviation from standard

100% Inspection

PRS#4

The Contractor shall provide unscheduled repair/install service response within 72 hours IAW Paragraph 5.2.4 of

PWS

The Contractor provided unscheduled repair/install service response within 72 hours IAW Paragraph 5.2.4 of PWS

Zero deviation from standard

100% Inspection

PRS#4

The Contractor shall initiate maintenance 8 hours within

Restriction of Movement conclusion IAW paragraph

1.7.5 of PWS

The Contractor shall initiate maintenance 8 hours within Restriction of

Movement conclusion

IAW paragraph 1.7.5

Zero deviation from standard

100% Inspection

PRS#5

The contractor will have 14 calendar days from the conclusion of the telephonic support to respond to initiate maintenance for Unsheduled non Emergtency repairs IAW paragraph 5.2.3 of PWS.

The contractor will have 14 calendar days from the conclusion of the telephonic support to respond to initiate maintenance.

Zero deviation from standard

100% Inspection

Attachment 2

Deliverable Schedule Deliverable Frequency #of

Copies

Medium/Format Submit To

Copies of any Government records, i.e.

copies of original results and reports, verified original data, corrected data and corrected supporting final reports IAW parragraph 1.6.2.5 of PWS

10 calendar days after request 1 Electronic medium

/ Word format

Email to KO and COR

Confirm scheduling of quarterly maintenance activity

NLT 21 calendar days before arrival 1 Electronic medium

/ Word Format

Email to KO and COR Written report for each quarterly maintenance check describing status of system components IAW paragraph 5.2 of PWS

Quarterly, within 10 calendar days of completion of each quarterly maintenance check 1 Electronic medium

/ Word format

Email to KO and COR

Written report of any unscheduled repair services describing repair services IAW paragraph 5.2.1 of PWS.

Within 10 calendar days of completion of unscheduled repairs 1 Electronic medium

/ Word format

Email to KO and COR

Contractor Manpower Reporting IAW paragraph 5.3 of PWS.

Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year.

1 The contractor shall completely fill in all the information in the format using the following web address https://contractorm anpower.army.pent agon.mil

Submit to the following web address:

http://cmra.army

.mil/

Quality Control Plan IAW paragraph

1.6.1.2 of PWS.

Within 30 calendar days of award of contract and within five working days when changes are made thereafter

1 Electronic medium

/ Word format

Email to KO and COR

Designated Key Personnel IAW paragraph 1.7.2

Key Personnel will be designated in…