Solicitation W912NW22Q0012 Amendment 1 ATTACHMENT 1.pdf

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Satellite Phone Service
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W912NW22Q0012
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W912NW22Q0012 Satellite Phone Service Solicitation.pdf PDF

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Amendment 1

ATTACHMENT 1 / TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine Contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PWS Paragraph Task Performance Standard Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

5.1: Basic Services

The Contractor shall provide satellite telephone services 24 hours per day, 7 days per week for 9 Government owned satellite telephones.

Satellite telephone service shall be available 98% of the time.

2% failure rate. Monitor customer complaint on weekly basis by the COR.

5.2 :Service Plan The Contractor shall provide Service Plan coverage for 9 Government owned satellite telephones.

Service Plan shall be in effect during the entire contract performance period.

No allowable failure to keep Service Plan in effect for all 9 Government owned satellite telephones.

Monitor customer complaint on weekly basis by the COR.

5.3: Airtime The Contractor shall provide 100 minutes per satellite telephone per month.

Contractor shall provide correct airtime minutes 98% of the time.

2% failure rate for this task.

Monitor customer complaint on weekly basis by the COR.

5.4: CMR

Reporting

The Contractor shall report Contractor manpower required for performance of this contract.

The Contractor shall submit annual CMR report by 31 October each year without fail.

No allowable failure rate for this task.

100% inspection by the COR.

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