W912NW-16-T-0056_0001.pdf

CORPUS CHRISTI ARMY DEPOT

ATTN: TERRY B. CLARK

(361)961-6489

10221 AVE E, BLDG 1770

CORPUS CHRISTI TX 78419-5211

SEE SCHEDULE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this Amendment is to:

1. Change the Performance Work Statement from Maintenance on equipment onsite to Technical Support only.

2. All other terms and conditions remain unchanged.

See " Summary of Changes" for a complete description of all changes made as a result of this amendment.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 10

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 24-Aug-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912NW-16-T-0056

X 9B. DATED (SEE ITEM 11)

18-Aug-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

24-Aug-2016

CODE

CORPUS CHRISTI ARMY DEPOT

CONTRACTING OFFICE

10221 AVE E, BLDG 1770

CORPUS CHRISTI TX 78419-5211

W912NW 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE W912NW

FACILITY CODECODE

EMAIL:TEL:

W912NW-16-T-0056

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

For

Pro-Model Support

PART 1

GENERAL INFORMATION

1.0 General: This is a non-personal services contract to provide Pro-Model Technical Support Services for the Corpus Christi Army Depot (CCAD) Directorate Information Technology. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Scope: The contractor shall provide all required Pro-Model Technical Support Services as defined in this PWS, except for those items specified as government furnished. The contractor shall provide technical support and licenses with the capability of automatic software upgrade and other related to the standard technical support of Pro- Model Professional.

1.2 Background: The mission of the Directorate of Information Technology is to lead and support CCAD in the appropriate application of existing and emerging information technologies required to develop an information structure that will enhance the ability of its employees to provide the highest level of service to the depot customers.

The Pro-Model Professional Software installed and being used by CCAD Production Engineering. The Software installed was designed and created by Pro-Model, technical support can only be performed by Pro-Model’s Application Specialist.

1.3 Description of Services: Contractor shall provide Pro-Model software technical services to support Directorate of Information Technology of Corpus Christi Army Depot. This contract provides telephonic and offsite support for the Pro-Model Software Professional Version 8.0 such as software upgrade, download example model graphic libraries, training Webinars, and electronic newsletter.

1.4 Period of Performance (POP): The POP shall be one Base Year of 12 Months and four 12-month option years.

1.5 General Information:

1.5.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Program (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the Contractor shall develop QC procedures that address the areas identified in the Performance Requirements Summary.

1.5.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays. The following are recognized US holidays. The Contractor shall perform services on these days if required:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

Compressed Work Schedule: CCAD may schedule a “compressed work schedule” during various times of the year.

The Contracting Officer may authorize a “compressed work schedule” for Contractor operations during the planned CCAD “compressed work schedule.” The Contracting Officer will inform the Contractor of any planned CCAD “compressed work schedule” at least 7 calendar days prior to the change via email or memo.

1.5.4 Hours of Operation: The contractor shall provide services 8 hours per day, Monday thru Friday, and on US Holidays if required. The contractor shall not be required to perform when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. For other than firm fixed price contracts, the Contractor shall not be reimbursed when the Government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed.

1.5.5 Place of Performance: Performance for work under this contract shall be at the Contractor facility. No onsite support or maintenance is required

1.5.6 Security Requirements: If a DD254, DoD Contract Security Classification Specification, is required, the unit security monitor should initiate one that will be an attachment to this PWS).

1.5.6.1 Physical Security: Not Applicable.

1.5.7 Conservation of Utilities: The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities which include turning off the water faucets or valves after using the required amount.

1.5.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall agree to attend any post award conference convened by the KO in accordance with the Federal Acquisition Regulations Subpart 42.5. The KO, COR, and other Government Personnel, as appropriate, may meet periodically with the Contractor to review the Contractor’s performance. At these meetings, the KO will apprise the Contractor of how the Government views the Contractor’s performance and the Contractor shall apprise the Government of problems, if any, being experienced.

The Contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.5.9 Contracting Officer Representative (COR): The COR will be identified by a separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.10 Key Personnel: The following personnel are considered key personnel by the Government: A Technical Account Manager (TAM). The Contractor shall provide a TAM who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO. The TAM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The TAM or alternate shall be available between 6:00am and 3:00pm Monday thru Friday, except for US holidays or when the Government facility is closed for administrative reasons.

PART 2

DEFINITIONS & ACRONYMS

2.0 DEFINITIONS AND ACRONYMS:

2.1 Definitions:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3 CONTRACTING OFFICER’S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor Contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the

PWS.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured items such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to the acceptable standards.

2.1.9 QUALITY ASSURACNE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACOR Alternate Contracting Officer’s Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCAD Corpus Christi Army Depot CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 Receiving Report DD254 Department of Defense Form 254 Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TAM Technical Account Manager TE Technical Exhibit WAWF Wide Area Workflow

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT AND SERVICES

3.0 GOVERNMENT FURNISHED ITEMS AND SERVICES:

Not Applicable

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0 CONTRACTOR FURNISHED ITEMS AND RESPONSBILITIES: Not Applicable

PART 5

SPECIFIC TASKS

5.0 REQUIREMENTS:

5.1 Basic Services: The contractor shall provide technical support services for Pro-Model software in support of the Directorate of Information Technology, Corpus Christi Army Depot. The contractor shall provide these services for all related standard technical support for Pro-Model Professional.

5.2 Contractor shall provide automatic software upgrades and product enhancements for duration of membership.

5.3 Contractor shall provide access to Pro-Model Technical Support and the extended technical support hours, 6:00 a.m. to 6:00 p.m. MST.

5.4 Contractor shall provide Application specific strategy review with a Senior Application Specialist (appointment based), coordinated with Key Account Manager and limited to Application Specialist Availability.

5.5 Contractor shall provide exclusive membership access to the Member Support area of Pro-Model’s Website where you find the latest software updates to include, Tips & Techniques, search our knowledge base, and download example models and graphic libraries.

5.6 Contractor shall provide subscription to the Pro-Model’s quarterly electronic newsletter.

5.7 Contractor shall provide access to the Pro-Model library Training Webinars.

5.8 Contractor shall provide access to training on how Pro-Model technology can add value to the organization.

5.9 Contractor Manpower Reporting (CMR): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Corpus Christi Army Depot via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: https://cmra.army.mil, , and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk W912NW-16-T-0056 Page 12 of 53 by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website.

PART 6

APPLICABLE PUBLICATIONS

6.0 APPLICABLE PUBLICATIONS:

Not Applicable

PART 7

ATTACHMENTS

7.0 Attachment List:

7.1 Attachment 1: Performance Requirements Summary

7.2 Attachment 2: Deliverables Schedule

7.3 Attachment 3: Security Requirement

ATTACHMENT 1 / TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine Contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PWS Paragraph Task Performance Standard Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

5.2

The contractor shall provide automatic software upgrades and product enhancements for duration of membership.

The Contractor shall provide automatic software upgrades and product enhancements for duration of membership and will be available 98% of the time.

2% failure to provide automatic software upgrades and product enhancements for duration of membership. Hours within the established time frame.

100% Inspection – COR will review monthly service activity

5.3 provide access to Pro- Model Technical Support and the extended technical support hours, 6:00 a.m.

to 6:00 p.m. MST.

access to Pro-Model Technical Support and the extended technical support hours, 6:00 a.m. to 6:00 p.m.

MST. Five days a week and will be available 98% of the time access to Pro-Model Technical Support and the extended technical support hours, 6:00 a.m. to 6:00 p.m. MST.

Hours within the established on extended

5.4 provide an Application specific strategy review with a Senior Application Specialist (appointment based), coordinated with Key Account Manager and limited to Application Specialist Availability.

IAW 5.4 as required.

Technicians will be available 98% of the time

IAW 5.4 as required

5.5 provide exclusive membership access to the Member Support area of Pro-Model’s Website where you find the latest software updates to include, Tips

IAW 5.5, 8 hours a day, 5 days a week and will be available 98% of the time

IAW 5.5 within the established time frame.

& Techniques, search our knowledge base, and download example models and graphic libraries.

5.6 provide subscription to the Pro-Model’s quarterly electronic newsletter subscription to the Pro- Model’s quarterly electronic newsletter 24 hours a day, 7 days a week and will be available 98% of the time subscription to the Pro- Model’s quarterly electronic newsletter

5.7 provide access to the Pro-Model library Training Webinars.

access to the Pro-Model library Training Webinars 24 hours a day, 7 days a week and will be available 98% of the time access to the Pro-Model library Training Webinars within the established time frame.

ATTACHMENT 2 / TECHNICAL EXHIBIT 2

Deliverables Schedule

Deliverable Frequency Number of Copies Medium/Format Submit To

Annual Report of Services Provided PWS 5.2 to 5.7

By the end of the 12 month of service

One (1) email attachment in MS Word or Excel Spreadsheet

COR

(End of Summary of Changes)