Questions_18Jul17.pdf

Questions W912LN-17-R-0003 18 July 2017

1. How would the government rank their satisfaction with the incumbent?

Performance is within the terms and conditions of the contract

2. How many of the incumbent’s employees have their bachelor's degree or have completed some, if not all, of undergraduate requirements?

The Government is not privy to this information

3. Is the Outreach Team located in all counties or do they operate out of state headquarters?

The Team has a presence in all counties

Is the Outreach Team a 24/7 operation?

No

4. -How long has the Outreach Team been operational?

5. What is the length of service for each of the incumbent employees?

The Government is not privy to this information

6. -What are the Technical Sub-Factors?

Clarification on the technical sub-factors:

2.2.4 The Technical proposal shall include the following documents:

a. Resume of Contract Manager and Alternate Contract Manager

b. Organizational Chart

c. On-site Staffing Plan

d. Letters of Intent for key personnel

e. Technical Narrative addressing the four Technical sub-factors described below

2.2.5 The Technical Proposal shall address how the offeror intends to comply with both technical and management performance requirements contained in the Performance Work Statement (PWS). As a minimum, the proposal will address the following sub-factors in such a manner as to provide the evaluator with a clear understanding of the Technical approach.

Sub-factor 1: This sub-factor evaluates the offeror’s resumes of the Contract Manager and Alternate Contract Manager for the basic contract period and all option years. Marginal levels of overall experience related to the management of a contractor workforce and experience within the family/social services fields could indicate a lack of understanding concerning mission requirements and may result in the entire proposal receiving an unfavorable rating. The evaluation will focus on the following:

KEY POINT #1 Tenure – timeframes / length of experience?

KEY POINT #2 Backgrounds – What types of industries / personal professional backgrounds / qualifications?

KEY POINT #3 Managerial Experience – Size / Scope of contracts or programs managed

Sub-factor 2: This sub-factor evaluates the company’s organizational structure and the proposed structure for the Outreach Team.

The evaluation will focus on the following:

KEY POINT #1 Company structure – are key positions identified on the structure? Partners/ Teaming arrangements?

KEY POINT #2 Team structure – is a reporting hierarchy identified?

Sub-factor 3: This sub-factor evaluates the offeror’s on-site staffing plan. The evaluation will focus on the offerors’:

KEY POINT #1 Number of proposed employees and job type KEY POINT #2 Employee geographical locations.

KEY POINT #3 On-site staff hierarchy. What is the supervisory structure?

Sub-factor 4: This sub-factor evaluates the offerors intentions / proposed resumes related to key personnel for the effort. Key personnel are identified as the Lead Outreach Team Coordinator, the Outreach Team Analyst and the Outreach Coordinator – Veterans Administration Liaison. The evaluation will focus on the following:

KEY POINT #1 Deployment experience – Do proposed team members have deployment experience?

KEY POINT #2 Program / Project management experience. Ability to independently manage programs.

KEY POINT #3 education / experience – do the proposed resumes meet minimum qualifications outlined in the PWS.

Sub-Factor 5: This sub-factor evaluates the offeror’s Technical Narrative. Major emphasis will be placed on the following:

KEY POINT 1: CONFORMANCE TO THE PWS: The proposal shall be practical, specific, comprehensive and shall clearly demonstrate both the offerors understanding of the requirements and its capability to meet the Government’s needs.

Proposed methodology and approach should be sufficient to meet contractual standards and achieve quality performance comparable to the complexity and magnitude of the proposed initiative. Information shall directly comply with all performance requirements. Information should be provided on related experience, and how it demonstrates the offeror has the experience to manage VT Veterans Outreach Team services, which is comparable to the work requirements of this solicitation and PWS. The proposal must demonstrate that the offeror has knowledge/capabilities to perform a variety of functions related management of personnel involved in performing outreach support activities to VT Veterans. Statements such as “We understand, can, and will comply with all specifications”; or phrases such as “standard procedures will be employed”, “well known techniques will be used”, etc., will be deemed insufficient and receive less favorable results in the evaluation process.

KEY POINT 2: MANAGEMENT APPROACH AND ADMINISTRATIVE PLAN: The proposal shall include information of the overall organizations and its relationship to this effort. Offerors shall present comprehensive approaches/plans to (1) Management Approach; (2) Staffing; (3) Recruiting/Hiring and (4) Administration that clearly demonstrate their capability to provide staffing and the required services for the proposed contract, to include information on surge requirements. The approach/plans shall describe recruitment/hiring procedures and measures to train a full complement of qualified staff. The approach/plans shall also document the offeror’s overall concept of how they propose to manage and staff this contract. Discuss specific criterion proposed (skill levels, experience, and background) for personnel that demonstrates an organization is adequate to meet the PWS performance requirements. Address and identify appropriate procedures and record keeping techniques that will be utilized.

Address the support and interface with home office or corporate headquarters for such aspects as financial, management and technical support. Address your approach to the administration of this contract.

KEY POINT 3: QUALITY CONTROL DISCUSSION. The offeror shall provide in-depth Quality Control information, which addresses a complete and comprehensive quality control system to support performance of the contract in accordance with the PWS. The proposal should detail the offeror’s plans, methods, practices and procedures on various types of issues. The information should also address as a minimum: Methodology for identifying deficiencies in the quality of services before the level of service becomes unacceptable; inspection techniques to be utilized; corrective measures for contractor and Government detected faults;

and ensuring and measuring customer satisfaction and handling customer complaints.

KEY POINT 4: PHASE-IN PLAN – Explain in detail your Phase-In plan required in accordance with the PWS. Information should address as a minimum; staffing, management, orientation, equipment, and addressing Quality Control procedures that will be utilized during Phase-In.

7. -Regarding the On-Site Staffing Plan: How many sites?

14 locations which includes the headquarters

8. -Regarding the On-Site Staffing Plan: How many shifts?

One shift. Core hours are between 7:00 am and 5:00 pm, Monday thru Friday. Times and days may shift based on scheduled Outreach events or client meetings

9. Instructions, para 1.6.4. states "Offerors shall submit all Govt/Comm contacts for the Prime...during the past 3 years...relevant to the efforts required by this solicitation." 1.6.4.e. goes on to state..."For all contracts identified...a past performance questionnaire must be completed and submitted." However, in

2.3.2. it states "Offerors must provide a list of no more/less than 4 to 6 of the most recent contracts...."

Can the government clarify? Do you require 4-6 past performances with 4-6 questionnaires? Or do you want all contract past performance in the last three years relevant to this effort and questionnaires that support them?

From the list of contracts identified under 1.6.4, the Government requires the completion and submission of 4 to 6 questionnaires.

10. 2.2.4.d. requires "Letters of intent for key personnel" but nowhere in the instructions or PWS are Key Personnel positions identified. Will the government outline Key personnel positions or should the contractor determine key personnel as part of their proposal staffing plan?

Key personnel are identified as the Lead Outreach Team Coordinator, the Outreach Team Analyst and the Outreach Coordinator Veterans Administration Liaison

11. Are resumes and LOI’s to be considered as part of the page count?

No.