Performance_Work_Statement_-_Laundry_services.pdf

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PERFORMANCE WORK STATEMENT (PWS)

FOR

Full Service, laundry, pressing (ironing), dry cleaning, folding, packaging, pick-up and delivery.

1 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to provide laundry services, as defined in this PWS.

1.2 Background: Camp Ripley Training Center requires service for laundering, pressing and/or dry cleaning, folding, packaging, minor repairs, pick-up and delivery of specific or miscellaneous laundry. Service is to be performed for Camp Ripley, Little Falls, MN.

This work is required by the Camp Ripley Supply and Services division and the Central Issuing Facility.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Period of up to 12 months and up to four option years of 12 months each, totaling up to five years.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

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1.4.3 Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day

1.4.4 Place and Performance of Services: The contractor shall provide pickup and delivery of Government laundry between the hours of 8:00 AM – 2:30 PM on Monday through Thursday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Pick up locations shall be at Camp Ripley Training Center (CRTC), Supply and Services Division, Building 2-207 and the Central Issue Facility (CIF) Warehouse, Building 11-63, Little Falls, MN.

Performance location shall be at the contractor’s facility. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

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1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations.

DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations.

Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information.

The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.2 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.5.3 AT Level 1 Awareness Training (AT): All contractor employees requiring access to Army Installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or to the Contracting Officer (KO) if a COR is not assigned, within 15 calendar days after completion of training. Level 1 AT is available at https://atlevel1.dtic.mil/at/.

1.4.6 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government.

Contractor attendance at these meetings shall be at no additional cost to the Government.

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1.4.7 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.4.8 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.9 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

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2 Definitions and Acronyms:

2.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

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2.13 WORK WEEK. Monday through Thursday, unless specified otherwise.

2.14 ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AGD Academy of General Dentistry AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IS Information System(s) KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PII Personally Identifiable Information POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

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3 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: None

3.2 Materials: None

3.3 Equipment: None

3.4 Services: None

3.5 Utilities: None

4 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in

Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

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5 Requirements: Contractor shall provide laundry services as established below.

5.1 QUALITY STANDARDS REQUIRED OF THE CONTRACTOR

5.1.1 All soil, spots and stains shall be removed during processing.

5.1.2 Each item shall be cleaned, thoroughly dried and free from lint.

5.1.3 White fabrics shall be free of yellow and gray tints and other unsightly appearances. Colored fabrics shall be bright and clean.

5.1.4 Each item shall be free of objectionable odors.

5.1.5 There shall be no trace of Contractor's laundering supplies left in or on any of the items.

5.1.6 Shrinkage shall be no more than what can be called "normal" shrinkage in accordance with generally accepted commercial or manufacturer's standards.

5.1.7 Articles of clothing which have been starched and pressed, such as shirts, jeans and utility uniforms, shall have adequate body without excessive stiffness.

5.1.8 Articles, such as towels, blankets, mattress covers, sleeping bags, and hospital items, shall be completely dry and soft.

5.1.9 Items, such as shirts, trousers, all uniforms, medical wearing apparel, shall be machine finished so that all surfaces are smooth, free of wrinkles and retain their original shapes and sizes.

5.1.10 Items processed on flatwork ironers, such as sheets, pillowcases, and medical articles, shall be finished so that all surfaces are smooth, free of wrinkles, and retain their original shapes and sizes.

5.1.11 All laundry bins, baskets or carts shall be free of dirt, trash and any other foreign objects.

5.1.12 Missing, cracked or broken buttons, defective zippers and snaps, shall be replaced on garments, when not annotated on turn-in document(s).

5.1.13 Minor rips and tears, up to two (2) inches in length, shall be repaired, when not annotated on turn-in document(s).

5.1.14 Dry cleaned items shall be cleaned, thoroughly dried, free from lint and objectionable odors. Shrinkage shall be no more than what can be called "normal" shrinkage, in accordance with generally accepted commercial or manufacturer's standards.

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5.2 PICK-UP AND DELIVERY OF GOVERNMENT LAUNDRY

5.2.1 All pick-ups and deliveries of Government laundry shall be coordinated between the Contractor and Contracting Officer Representative at the Camp Ripley Supply and Services Division and CIF Warehouse. Pick-ups and subsequent deliveries shall not be more than once during a two-week period.

5.2.2 All pick-ups or deliveries will be made by the Contractor at Warehouse 2-207, (Supply and Services) or Warehouse 11-63 (CIF Warehouse). NOTE: It is essential that each pick-up will be delivered complete on the following delivery/pick-up and the Contractor(s) have available to them, vehicles with a large enough capacity to meet this requirement.

5.2.3 No pick-ups or deliveries will be accepted on Friday, Saturday, Sunday or legal holidays (Federal or State).

5.2.4 Pick-ups and deliveries will be accepted from 8:00 A.M. to 2:30 P.M. only from

Monday to Thursday unless it is a holiday.

5.2.5 The loading and unloading of Contractor's vehicles will be the sole responsibility of the Contractor.

5.3 SPECIAL INSTRUCTIONS - LAUNDRY CONTRACTOR

5.3.1 Contractor will receipt for all items at the time of pick-up and all items receipted for will be returned as a complete order at the time of the Contractor's next pick-up date. The Contracting Officer Representative will receipt for all items returned.

Contractor not desiring to count items at time of pick-up will sign a statement, "I was given the opportunity to count the items listed herein and do not desire to verify the actual count". Quantities so receipted for shall determine amounts of shortages and overages, if any, and will be reconciled each calendar quarter.

Any monies due for shortages, will be reimbursed to the Government by check or money order, payable to U.S. Treasurer of the United States or deducted from the next invoice. If required, check or money order will accompany the invoices for that ending calendar quarter.

5.4 CONTRACTOR INSPECTION

5.4.1 Contractor will inspect all laundry items after laundering for rips and tears. Items found in poor condition which cannot be repaired will be bundled separately and marked “SALVAGE” and the amount of items contained in the bundles.

5.4.2 Contractor will repair all minor rips, tears, and open seams on serviceable clothing and equipment using threads and material of similar quality, color, color fastness, and texture as that sewn in by the manufacturer of the articles and shall replace all broken or missing buttons with buttons of similar appearance, quality, and color.

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5.5 PACKAGING AND MARKING – LAUNDRY

5.5.1 BLANKETS

5.5.1.1 Blankets will be folded uniformly to approximately 14" x 32" with all folded edges to one side.

5.5.1.2 Blankets will be wrapped in bundles of ten (10) each.

5.5.1.3 Each bundle will be double tied at both ends with white twine. Bundles will be tied tight.

5.5.2 SHEETS, PILLOWCASES, AND MATTRESS COVERS

5.5.2.1 Laundered sheets will be folded uniformly to approximately 12" x 16", with all folded edges to one side.

5.5.2.2 Sheets will be wrapped in bundles of twenty (20) each.

5.5.2.3 Laundered pillowcases will be folded uniformly to approximately 7" x 10" with all folded edges to one side.

5.5.2.4 Pillowcases will be wrapped in bundles of twenty-five (25) each.

5.5.2.5 Each bundle of sheets and pillowcases will be completely wrapped in plastic and double tied four ways with white twine.

5.5.2.6 Laundered mattress covers will be folded uniformly to approximately 10-1/2" x

21" for large mattress covers, with all folded edges to one side.

5.5.2.7 Mattress covers will be wrapped in bundles of ten (10) each.

5.5.2.8 Each mattress cover bundle will be double tied at both ends with white twine.

Bundles will be tied tight.

5.5.3 CLEANING AND DRY CLEANING OF MISCELLANEOUS CLOTHING AND

EQUIPMENT

5.5.3.1 All items will be sorted by size and returned in bundles. Items will be tied two ways with white twine, and folded uniformly with folded edges on one (1) side of the bundle. Each bundle will be marked with the amount and the item contained

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5.5.4 SLEEPING BAGS

5.5.4.1 Sleeping bags shall be rolled to standard dimensions of 19” length and not more than 14” in width.

5.5.5 TABLE CLOTHS (RECTANGLE)

5.5.5.1 The steps within these instructions, along with an effort to minimize wrinkles, will enable the contractor to fold the rectangle table cloths in an organized fashion that is acceptable to Supply and Services. The folded table cloth will allow the soldiers at Supply and Services to easily identify the table cloth as a rectangle table cloth. (See images below for a visual)

5.5.5.2 Fold in half lengthwise

5.5.5.3 In the same direction as step one; fold the ends to the center.

5.5.5.4 Again in the same direction, fold one end to the opposite end.

5.5.5.5 Take one of the shorter ends of the rectangle and fold it in approximately seven inches. Fold the same piece a second time, again seven inches.

5.5.5.6 On the opposite end you will do the same thing you did in step four, only this time you will fold it over three times. When done correctly, the two folded portions will meet.

5.5.5.7 Fold one of the ends onto the other.

5.5.5.8 The folded table cloth is now complete. The final product will now be approximately seven inches by eleven inches. There should be no loose ends of the table cloth visible.

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5.5.6 TABLE CLOTHS (ROUND)

1) Fold the table cloth in half twice, to look like a piece of pie. Fold “C” to “B”

2) View after Folding “C” to “B” 3) Flip over, Fold “C” to “B”

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4) Flip over 5) Fold “A” to “B”

6) Fold “B” to “C” 7) “C” Complete

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5.6 Contractor Manpower Reporting Application (CMRA):

5.6.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site.

5.6.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil.

Unit Identification Code (UIC) for the Requiring Activity: W8AE02

Issuing Office DoDAAC: W912LM

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TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS

Paragraph Task Performance Standard Acceptable Quality

Levels (AQL) Surveillance

Method / By Whom

5.1 The contractor

shall perform laundry tasks

The contractor shall perform laundry tasks for each item picked up 98% of the time.

2% failure to perform required laundry tasks for each item picked up.

100% Inspection -

COR

5.2 The contractor

shall perform pick-up and delivery of laundry items.

The contractor shall perform pick-up and delivery of laundry items within the established timeframes 98% of the time each month.

2% failure to perform pick-up and delivery services within the established timeframes each month.

Periodic Inspection -

COR

5.4 The contractor

shall perform item inspection

The contractor shall perform inspection tasks on 98% of the items received for laundering.

2% failure to perform inspection tasks.

100% Inspection -

COR

5.5 The contractor

shall perform packaging and marking of laundered items.

The contractor shall correctly package and mark laundered items 98% of the time.

2% failure to perform packaging and marking of laundered items.

Periodic Inspection -

COR