PWS_Sat_TV_15_Mar_2017rev2.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Satellite Television Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to provide Satellite Television Services, as defined in this PWS.

1.2 Background: The 134th Communications Squadron requires television subscription services in order to support situational awareness from news and weather channels and to provide morale to off-duty and/or 24 hour operation agencies.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and two 12-month option years.

1.4 General Information:

1.4.1 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.2 Recognized Holidays: The following are recognized US holidays.

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Independence Day: July 4th

1.4.2.6 Labor Day

1.4.2.7 Columbus Day

1.4.2.8 Veteran’s Day: November 11th

1.4.2.9 Thanksgiving Day

1.4.2.10 Christmas Day

1.4.3 Place and Performance of Services: The contractor shall provide satellite television services 24 hours a day/7 days a week. Customer service between the hours of 7:00 A.M. and 7:00 P.M., Monday through Friday except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The contractor shall at all times maintain a work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons.

1.4.3.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.3.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times.

The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.4 Security Requirements: The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (AFI 31-101 and AFI 10-245), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.4.4.1 Telecommunications Monitoring and Assessment Program (TMAP): All communications with DOD organizations are subject to monitoring. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time the contractor places or receives a call they are subject to TMAP procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.4.2 Installation Access: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (AFI 31-101 and AFI

10-245), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at CONUS locations, in accordance with status of forces agreements and other theater regulations.

1.4.5 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contracting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.6 Contract Manager (CM): The contractor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.7 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in any form of trafficking in persons during the period of performance of the contract;

procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime contractor.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DD250 Department of Defense Form 250 (Receiving Report) DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IS Information System(s) KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

3.1 General: The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1.1 The Government will provide adequate real estate sites to install the Contractor’s system.

3.1.2 Entry/Escort Service. The Government point of contact will arrange for entry and escort service at McGhee Tyson ANG Base when required.

3.1.3 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in this

PWS.

5.0 Requirements.

5.1 Satellite Service:

5.1.1 The contractor shall install equipment and provide and maintain commercial satellite television programming to Building 102 on McGhee Tyson ANG Base with ability to add more points of service as needed by the Government.

5.1.2 Provide all tools and equipment to support any and all maintenance necessary to establish and maintain SATV head-end services (receivers with appropriate outputs to the 134CF distribution racks located in B102) at MTAB.

5.1.3 The contractor must provide a television service package. The service package can be composed of a variety of channels, however, must include local channels, weather channels and major network news channels. Direct TV Business XTRA Pack to include local channels and STARZ Premium Package or equal.

5.1.4 Ability to request/charge for Pay Per View programming must be done by charging personal/individual credit card and not to the regular billing activity. The 134th Air Refueling Wing WILL NOT be responsible for payment for any Pay Per View programs that are ordered.

5.1.5 Billing will be accomplished on a whole military installation use and not based on individual drops. All billing must be processed through the Air Force Wide Area Work Flow (WAWF) system or other AF approved program/system. Vendor will be required to submit invoices for payment on a monthly basis.

5.2 Business Office and Customer Service:

5.2.1 Maintain a telephone answering service for receiving complaints and requests for service and repairs during all hours when the Service Office is closed. The telephone number for the answering service shall be publicly listed and printed on each subscriber's monthly bill. This number shall also be provided to the contracting office. The Contractor shall provide after "standard” hours service calls.

5.2.2 Employ supervisory, administrative, and direct labor personnel to accomplish the required work. The Contractor shall not hire off-duty Air Force personnel or any other person whose employment would result in a conflict of interest or would otherwise violate the Joint Ethics Regulation, DoD Directive 5500.7-R.

5.2.3 Provide a point of contact (POC) that shall be responsible for ensuring contract services are provided satisfactorily. The name of this person, and an alternate or alternates, who shall act for the Contractor when the POC is absent, shall be designated in writing to the Contracting Officer

(CO).

5.2.4 The POC and Alternate must be able to read, write, speak and understand English and have authority to act as a binding agent on behalf of the Contractor. Any worker coordinating service with the customer for installation or service must speak and understand English.

5.3 Service and Repairs:

5.3.1 Respond to requests for service, including installation, connection, disconnection, and repairs.

5.3.2 Respond within twenty-four (24) hours to any reported subscriber outages and within four

(4) hours to all system outages affecting more than one (1) subscriber. The Contractor shall complete priority work orders within five (5) duty days and routine work orders within ten (10) duty days. System outages will be restored within twenty-four (24) hours of initial notification.

5.4 Future System Upgrades:

5.4.1 The Contractor shall offer upgrades to their system with current technology comparable to the local community and surrounding area as they become available.

6.0 Applicable Publications: Publications applicable to this PWS are listed below: Industry Standard publications are to be used.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS Paragraph Task Performance Standard Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

5.1 Deliver Specified

Satellite Television

Programing.

Specified programming is available 22 out of 24 hours daily.

No more than a two hour outage per day

Customer Complaint

5.3.2 Respond to outage

notifications

Respond within twenty-four (24) hours to any reported subscriber outages and within four (4) hours to all system outages affecting more than one (1) subscriber.

The Contractor shall complete priority work orders within five (5) duty days and routine work orders within ten (10) duty days. System outages will be restored within twenty-four (24) hours of initial notification

Only 1 failure per month in meeting standard

Customer Complaint

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

5.3.4 Outage log

data

Provide upon request of the COR

1 Electronic Submission

COR