DRAFT_PERFORMANCE_WORK_STATEMENT.pdf

PERFORMANCE WORK STATEMENT

1. SERVICES TO BE PERFORMED. The vendor shall provide Employee Assistance Program (EAP) services, as described herein, to the U. S. Army Engineer Research and Development Center (ERDC).

2. SCOPE.

2.1 EAP services to be performed include:

(a) initial counseling related to problem identification,

(b) referral for treatment and rehabilitation, and

(c) follow-up counseling to aid an employee in achieving an effective readjustment to his or her job during and after treatment.

Long-term treatment and rehabilitation are not within the scope of this contract.

2.2 EAP services shall be provided to the following:

(a) employees of the U.S. Army Engineer Research and Development Center (ERDC),

(b) employees of U.S. Army Corps of Engineers Information Technology (ACE-IT) whose permanent duty station is one of the ERDC facilities, and

(c) immediate family members of employees listed in (a) and (b) above.

2.3 The term "employee" means any civilian Federal employee and any military personnel who are listed in the current Official Personnel Database. It includes permanent, temporary, and term temporary civilian personnel. It does not include others, such as contract students, employees of contractors, visitors, tenants, personnel working under Intergovernmental Personnel Agreements (IPAs) or others who are located at ERDC facilities or who are performing work for ERDC.

2.4 The term "immediate family member" means a spouse, any unmarried children (including stepchildren, foster children, and recognized natural children) under the age 22 if they live in a regular parent-child relationship with the employee.

2.5 Requests for EAP services may be initiated by either ERDC management, ACE-IT management, or by the client.

2.6 Problems of the following types are within the scope of this contract if the problem affects an employee's work performance:

(a) Marital or premarital issues

(b) Divorce or separation

(c) Alcohol or drug abuse

(d) Gambling addiction

(e) Parent-child relationship

(f) Pregnancy or abortion issues

(g) Physical or sexual abuse

(h) Emotional or behavioral disorders

(i) Human or interpersonal relations skills

(j) Stress

(k) Anxiety

(l) Depression (m)Attention deficit disorder

(n) Learning disorder

(o) Eating disorders

(p) Suicidal tendency

(q) Schizophrenia

(r) Low self-esteem

(s) Child or adolescent behavioral problems

(t) Grief

(u) Co-dependency

(v) Excessive absenteeism (w)Deterioration in work performance

2.7 EAP services to be provided include:

(a) Up to six counseling sessions to each client for each problem, with the specific number of sessions (between one and six) determined by the counselor based upon each individual client’s needs.

(b) A toll-free telephone number for clients to call for scheduling appointments with counselors.

The toll-free telephone number shall be answered directly by live, qualified Contractor personnel without extensive submenus of choices, without delays, without transfers, and without voicemail.

Toll-free telephone access is required only within the United States.

(c) Individual, face-to-face, counseling during normal business hours through local, qualified, professional counselors within 48 hours of initial contact. Individual, face-to-face counseling is required only within the United States. “During normal business hours” means between 8:00 a.m.

and 4:30 p.m., local time, excluding Federal holidays and weekends. “Local” means within a 60-mile driving distance of the client’s workplace. “Qualified” is defined in paragraph 3.1 below.

(d) Special on-site group counseling to meet special needs, upon request.

(e) Confidential client satisfaction and quality assurance feedback.

(f) Quarterly and annual statistical utilization reports to the Contracting Officer's Representative.

(g) With the client's permission, immediately report the following information for the victim of any sexual assault: rank/pay grade, gender, age, race, time and location of the alleged assault. The report shall be furnished to the Contracting Officer's Representative via telephone or email.

2.8 Government Workforce.

(a) Covered Employees. Approximately 2500 employees, plus their immediate family members, are entitled to EAP services under this contract. Covered ERDC and ACE-IT personnel are currently assigned to the following locations in the approximate numbers shown:

LOCATION APPROXIMATE NUMBER OF

EMPLOYEES

VICKSBURG, MS 1578

CHAMPAIGN, IL 299

HANOVER, NH 244

ALEXANDRIA, VA 142

OTHER GEOGRAPHIC LOCATIONS 207

GRAND TOTAL 2470

(b) Changes. These numbers and locations are subject to slight changes without notice. It should also be noted that clients may be located at (and may require EAP services at) temporary duty stations, training sites, and other temporary duty locations.

3. CONTRACTOR PERSONNEL.

3.1 Minimum Qualifications. Counselors performing under this contract shall be either:

(a) licensed marriage and family therapists,

(b) certified Employee Assistance Program professionals,

(c) licensed clinical social workers,

(d) certified alcohol/drug counselors,

(e) licensed psychologists, or

(f) psychiatrists

Requests for exceptions shall be submitted to and approved by the Contracting Officer's Representative in writing.

3.2 Key Personnel. Counselors who will be available to provide local face-to-face counseling services in each of the following geographical areas are designated “key personnel”:

(a) Vicksburg, Mississippi

(b) Champaign, Illinois

(c) Hanover, New Hampshire

(d) Alexandria, Virginia

The Contractor shall provide appropriate personnel meeting the minimum requirements specified in paragraph 3.1, above, to perform the described functions. If the Contractor proposes to substitute key personnel during the duration of the contract, the substitution shall be subject to prior approval by the Contracting Officer’s Representative. In such event, the Contractor shall propose substitute personnel who have qualifications that are equal to or exceed the qualifications required for performance as specified in paragraph 3.1, above.

Contracting Officer’s Representative approval will be conditioned, among other things, upon the qualifications of the proposed substitute key personnel being equal to or exceeding those required for performance as specified in paragraph 3.1, above. The Contractor shall request, in writing, Contracting Officer’s Representative approval at least 30 calendar days prior to the proposed date of any changes in key personnel.

4. GOVERNMENT RESPONSIBILITIES.

4.1 The Government will provide, at no cost to the Contractor, a current list of ERDC employees who are covered by the contract.

4.2 The Government will distribute (but not reproduce) any hardcopy material furnished by the Contractor promoting the EAP program and familiarizing the workforce with the program. The Government will also distribute to the workforce any such material furnished by the Contractor in Microsoft Word or Adobe Acrobat electronic formats (subject to acceptance by the Government Contracting Officer's Representative).

4.3 Employees and eligible family members are not required to notify or obtain approval from the Government in order to obtain services under this contract. Eligible family members are not required to notify or obtain approval from the family member employed by ERDC.

5. MISCELLANEOUS RESPONSIBILITIES OF THE CONTRACTOR.

5.1 The Contractor shall maintain client records and shall monitor those records to ensure that only authorized services are provided under this contract.

5.2 The Contractor shall strictly protect clients' privacy and confidentiality at all times. Information about participants, including their attendance or absence, physical whereabouts, or status as participants, whether or not recorded, is confidential. No information (including implicit or negative disclosures) regarding the client shall be disclosed without the written consent of the client unless disclosure is explicitly authorized by statute or regulation.

Violations are subject to civil and criminal penalties.

6. EXCLUSIONS. This contract does not include:

(a) Long-term counseling or treatment

(b) Specialized diagnostic and assessment testing

(c) Medication

(d) Group counseling

7. UTILIZATION HISTORY. The following information is furnished for information only. Utilization under the contract to be awarded as a result of this solicitation may differ substantially. Of the ERDC employees utilizing EAP in the past years, alcoholism and chemical dependency, stress, anxiety, depression, and marital relationships were the predominant issues.

8. ANTITERRORISM/OPERATIONS SECURITY REVIEW.

Access and General Protection/Security Policy and Procedures. All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

For contractors who do not require CAC, but require access to a DoD facility or installation.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and

Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

Pre-screen candidates using E-Verify Program. The Contractor must pre-screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award.