A2_Custodial_Services_PWS_Draft.pdf

Humphrey Engineer Center Support Activity

Custodial Services Contract

Performance Work Statement

W802Y96XXXXXXX

1. LOCATION AND DESCRIPTION OF THE INSTALLATION: The site of work is the Humphreys Engineer Center 7701 Telegraph Road Alexandria, Va. Services are to be provided in the following facilities/buildings: 2565, 2582, 2584, 2585, 2591, 2592, 2592A, 2593, 2594, 2596 and 2597.

2. SCOPE OF WORK: The Contractor will furnish all Labor, equipment and supplies, except as specified herein as Government furnished, to perform all custodial services at the

Humphreys Engineer Center. Performance will be according to the standards indicated in paragraphs 4 through 8 as written on the following pages. The Contractor must maintain every part of the premises, including the outside areas, in a clean and acceptable condition. The various phases of cleaning and janitorial work must, as a minimum, be carried out at the frequencies as scheduled below and on the following pages.

a. Facilities (Single-Story unless noted):

Building Approx.

Facility Name Number Area (SF) Use

Hall (Warehouse) 2565 4,000 Administrative

Warehouse 1 2582 6,000 Warehouse/Supply

Fitness Ctr/Mail Room 2584 7,200 Fitness (w/ showers)

Admin/History Storage 2585 7,200 Administrative

Bunker 2590 2,378 Administrative

Bunker 2591 7,860 Administrative

Army Geospatial Center 2592 103,000 Research/Development

(AGC)

Annex 2592A 68,000 Admin/Computer area

Kingman (4 story) 2593 94,320 Administrative

Casey (2 story) 2594 82,000 Administrative

Hall (2 story) 2596 127,802 Administrative

Guard Post 2597 300 Security Gate Station

3. BUILDING’S SPECIFICATIONS: The building’s flooring specifications are listed below. The percentages listed are approximate, and should only be used as a guide.

Floor-type #-Bath/

Building Area % (approx.) Types

2565 95% concrete, 8% hard flooring 1-Single

2% carpet

2582 40% carpet, 20% hard-flooring, 2-Single

40% concrete

2584 40% hard-flooring, 30% carpet, 2-Mult.w/Showers

30% wood-floor

2585 60% hard-flooring, 40% concrete 2-Single

2591 60% carpet, 40% hard-flooring 4-Multiple

2592 90% carpet, 10% hard-flooring 6-Multiple

2592A 90% carpet, 10% hard-flooring 2-Multiple

2593 65% carpet, 25% hard-flooring, 8-Mult.6-Sing.

2594 10% concrete 75% carpet, 12-Mult.2-Sing

15% hard-flooring. 2- Showers

2596 70% carpet, 20% hard flooring 2-Mult.w/Showers

10% rubber matting 2 Sing w/Showers

4-Mult & 4 Sing.

2597 100% ceramic tile 1-single

4. HOURS OF OPERATION: The Contractor must perform custodial services in all the facilities/buildings listed above from 0700 to 1800 hours daily, Monday through Friday, except holidays. The policing of corridors, main entry sidewalks; rotunda/lobby areas, main entrance ways; guard stations, break rooms; kitchenette/lounge areas, conference rooms;

medical sections; hallways interior stairwells; elevators; reception areas courtyards;

administrative offices; arms room; weight rooms; cardio rooms; basketball court; servicing of restrooms with supplies, and the washing of windows may be carried out at any hour between

0700 through 1800 Daily Monday through Friday except holidays. Other exceptions may be made to normal working hours when work is required in addition to schedule service due to unforeseen circumstances and or the proposed work will cause interference and or disruptions with Government business. Disruptions will be avoided at all times especially in conference room areas and restricted areas etc. Normal services which would be considered disruptive to

Government Business will be performed between the hours of 1500 to 1800 hours daily, Monday through Friday, except holidays with the exception of Stripping/Waxing and Annual Carpet cleaning, this annual and bi-annual service must be scheduled after 1800 hours and or weekends.

Non-scheduled, routine tasks may be requested by the COR, or his duly representatives, for small custodial services, (spill clean ups, vacuuming a single office, etc.) during the hours of

0700 to 1800 hours daily, Monday through Friday, except holidays.

5. DAILY SERVICES:

The contractor shall perform these daily services at a minimum in the morning and afternoon or otherwise required to maintain the high state of cleanliness.

BASIC TRASH REMOVAL SERVICES: All waste baskets and other trash containers within all buildings and outside areas, to include the picnic areas, gazebo areas and parking lots, will be emptied and returned to their initial location. Bags shall be changed when soiled and or ripped. All recyclable material will be segregated, and deposited into their bins. All refuse, trash, and garbage, including that from vending machine areas, snack bars, office areas, bathrooms, exterior containers to include ash trays/cigarette butts and break areas of each building, will be collected and removed from the building and deposited in the appropriate dumpsters located near the loading dock area and or parking lots.

a. RESTROOMS, SHOWERS, FITNESS ROOM, AND PRIVATE TOILETS.

(1) FLOOR CLEANING: All debris and litter will be removed. The floors will be swept and wet mopped. When wet mopping the contractor must place approved “A” frame safety signs near entrances to restroom areas, see following page paragraph 5.g part (3) for signage specifications.

(2) RESTROOMS, SHOWERS, and URINALS: Restrooms, stalls, toilets, and urinals will be cleaned and sanitized. No rust or encrustation will remain. Traps will be maintained free from odor at all times. Washbasins shall be cleaned and wiped free of standing water and soil. Sinks, showers shall be cleaned and all walls and fixtures free of soap scum, and floor drains will be free of hair, dirt particles, scale, mop fragments, and any other foreign matter that might prevent free drainage of water etc. Drains will be washed, rinsed, and dried free from streaks, stains, scale, and other obvious soiling.

(3) MIRRORS AND GLASS: Mirrors and glass will be cleaned to a polished appearance free from all traces of film, dirt, smudges, water, water marks, and any other foreign matter.

(4) PAPER PRODUCTS: Waste paper receptacles will be emptied. Paper towels, soap, toilet paper, and paper toilet seat covers dispensers, will be serviced and replenished.

During occupants working hours, waste receptacles will be emptied, dispensers serviced, wash basins cleaned, counter tops wiped dry, and floors policed or wet mopped to maintain a generally clean and sanitary condition. Sanitary napkin waste receptacles will be emptied, cleaned, disinfected, and provided with a new liner. The contractor shall refill the dispensers.

(5) SPOT CLEAN: Walls, shelving, dispensers, stainless steel, ceiling diffusers, ceiling returns, exhaust vent covers and all other surfaces must be spot cleaned and dusted to include vertical and horizontal surfaces.

(6) DISINFECTANT: Wipe down all equipment in fitness rooms with disinfectant.

WALK OFF MAT CLEANING: Carpet type entrance mats, located by elevators and building doorways, will be vacuumed to remove soil and grit and to restore resiliency of the carpet pile. All stains will be spot cleaned.

CLEAN DRINKING FOUNTAINS: Disinfect all porcelain and polished metal surfaces, including the orifice and drain. After cleaning, the entire drinking fountain shall be free of streaks, stains, spots, smudges, scale, and any other obvious soiling.

LOBBIES AND CORRIDORS: Floors will be swept, or, if carpeted, vacuumed. Hard floors will be wet mopped or scrubbed and resilient floors damp mopped and buffed. When wet mopping the contractor must place approved “A” frame safety signs near entrances to restroom areas, see below paragraph 5.g part (3) for signage specifications.

STAIRWAYS AND STAIRWELLS: Stairways, stairwells, landings and steps will be swept or vacuumed. Hand railings, ledges, grills, fire apparatus, doors, and radiators shall be dusted.

OUTSIDE AREAS: Landings, steps, and sidewalks will be swept preferably in the morning, before occupants have entered the building or shortly after the workday begins.

ALL ENTRANCES: (Main entrances and secondary entrances)

(a) All entrances must be swept and policed at least twice daily preferably in the morning before occupants have entered the building and at noon after occupants have returned from lunch.

(b) Both sides of all entrance glass will be cleaned. Kick plates and push bars will be cleaned and polished.

(c) During wet weather conditions, an extra effort will be made to keep all entrances, all stairwells, all elevators, all vestibules and all lobbies clean and dry. Also during wet weather conditions i.e. (Rain/Snow/Sleet) the contractor must set up “A” frame signs, the signs must be strategically placed in locations near all entrances and must be very visible without creating a tripping hazard etc. The signs must be pre-manufactured, A” frame, yellow plastic with red lettering, minimum wording on both sides to be “CAUTION WET FLOORS”, minimum quantity of signs at each entrance to be 2 each. The contractor must maintain a sufficient quantity of signs on site, in each facility at all times to accommodate the requirement above and severe conditions i.e. wet days in conjunction with wet mopping in various areas etc. All required entrance signage as stated above must be posted as early as possible on wet days but no later than

0730 hours.

(d) Check all umbrella stands and re-stock bags as needed.

LOADING PLATFORM: The loading dock areas, loading platforms and trash areas will be policed and swept.

CAFETERIAS, BREAK ROOMS/VENDING MACHINE AREAS: The Contractor shall be responsible for emptying all trash containers, to include washing these containers inside and out as needed to prevent insects and odor. In addition the contractor is responsible for cleaning tables and chairs within these areas. The contractor shall sweep and mop these areas once each day. When wet or damp mopping the contractor must place approved “A” frame safety signs near entrances to restroom areas, see above paragraph 5.g part (3) for signage

6. WEEKLY CLEANING:

a. VACUUMING CARPETS: Carpeted floor shall be free of all-visible litter and soil to include paper clips and staples. Chairs, trash receptacles, and lightweight items will be moved and vacuumed underneath. The contractor must also vacuum under desks as much as possible.

When offices relocate furniture, the entire rooms shall be vacuumed. Any spots and or stains shall be cleaned/removed as soon as noticed by contractor personnel or as directed by the COR.

b. DUSTING: After vacuuming, the Contractor will dust all surfaces within the office space. Glass tops will not be removed from furniture but will be cleaned, leaving no traces of streaks, smudges watermarks, and other foreign matter.

c. SCRUBBING OF FLOORS: All non-carpeted floors to include concrete and ceramic floors will be scrubbed and mopped to remove dirt and foreign materials from the floors, baseboard, and grout cracks. Chairs, trash receptacles, and easily moveable items will be moved to scrub and mop underneath. After being scrubbed and mopped the floor shall have a uniform appearance with no streaks, swirls marks detergent residue, or any evidence of soil, stains, film, debris or standing water. There shall be no splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. Do not wet mop wood or carpeted floors.

d. HALLWAY CARPET: Hallway carpets will be cleaned to remove surface soil. This is intended as an interim method of cleaning between complete carpet shampooing.

e. GLASS CLEANING: Clean all interior and exterior glass doors, display cases, directory boards, glass partitions and draft shields of windows, mirrors, and adjacent trim. After glass cleaning, there shall be no trace of film, dirt, smudges, water, watermarks, and other foreign matter.

f. SPOT CLEANING: Remove smudges, fingerprints, marks, streaks, etc., from washable surfaces of walls, partitions, doors, and fixtures, ceiling to floor. Germicidal detergent shall be used in restrooms, 'Locker rooms, shower rooms, and drinking fountains. Brass hardware, aluminum bars, and other metal on doors shall be polished with a polishing compound. After spot cleaning, the surface shall have a clean, uniform appearance, free from streaks, spots, and other evidence of soiling.

g. OUTSIDE ENTRANCES: Landings, steps, and sidewalks adjacent to entrances will be hosed down after sweeping (except in freezing weather) and all standing water removed. All unpainted metal doors and handrails will be damp wiped and polished.

h. SIDEWALKS: Sidewalks at the entrance of the buildings will be swept, and grease and oil spots removed.

i. GENERAL: All surfaces in the building will be dusted or vacuumed and spot cleaned from ceiling to floor to include venetian blinds, ceiling air diffusers, return air and or exhaust air grills/vents and all interior and exterior light fixture lenses/covers etc. Executive wood furniture will be waxed or polished.

j. EMPTYING RECYCLE PAPER CONTAINERS: Recycle paper containers shall be emptied twice weekly, Tuesdays and Thursdays (or as directed otherwise) by the COR.

k. RECYCLE CANS CONTAINER: The Contractor shall be responsible for emptying and cleaning inside and out of each recycle can containers. Bags shall be replaced. The collected cans will be placed in containers on or near the loading dock at each facility Thursday each week

(or as directed by the COR. Pickup from loading dock areas will be performed by the Ft. Belvoir environmental contractor.

l. ELEVATORS: All surfaces in the interior of passenger elevators will be cleaned, including hoist way doors, threshold on the corridor side of the elevator, and all bright metal surfaces polished. All stains shall be spot cleaned.

7. BI-ANNUALY CLEANING: ALL Bi-ANNUALY CLEANING WILL BE

SCHEDULED BY THE CONTRACTOR, AND APPROVED IN ADVANCE BY THE

COR.

STRIPPING & WAXING:

STRIPPING AND REFINISHING OF FLOORS: Stripping is defined as the complete removal, without damage to the floor surfaces, of all wax and/or sealer and from those floor surfaces which can be exposed to moving non fixed furnishings. Stripping will also include removal of all marks, scuffs, stains, etc., except in cases where there is damage to the floor surface. Refinishing floors is defined as the proper application of at least two coats of wax finish to all trafficked areas. No stripping solutions of finish will remain of baseboards, doors, and other non floor surfaces. All furniture and equipment will be moved for the stripping and refinishing of floors and replaced when dry.

8. WINDOW CLEANING:

CLEAN ALL INTERIOR and EXTERIOR WINDOW SURFACES: Clean all interior and exterior windows on all floors. All traces of film, dirt, smudges, water, and other foreign matter shall have been removed from frames, casings, sills, and glass surfaces to include glass partitions.

9. CARPET CLEANING/SHAMPOOING:

CARPET SHAMPOOING: The Contractor will furnish all necessary labor, equipment, supplies, and materials to perform the services required under the carpet-cleaning portion of this contract.

Annual Carpet Cleaning: - ANNUAL CLEANING WILL BE SCHEDULED BY

THE CONTRACTOR, AND APPROVED IN ADVANCE BY THE COR.

Note 1: Buildings 2592A and 2596 only, (Due to the nature of the raised flooring system and carpeting, there shall be no total carpet Shampooing, spot cleaning and dry cleaning only as needed and approved by the COR during normal business hours.

Note 2: All other buildings/facilities will require the full/complete carpet shampooing as per the specification below and on the following page.

1. The Contractor will make a careful inspection of all articles to be cleaned, noting spots, stains, discoloration, faded areas, tears, loose tufts or misshapen weave, and general wear and used conditions. PRIOR TO CLEANING, the COR will be advised of any discoloration e.g., "delayed action" sugar stains or other conditions that may not be entirely removed by the usual professional cleaning operations. The COR will determine whether or not to authorize the

Contractor to proceed with the services. Stains will be removed if it can be accomplished by an accepted cleaning method that will not jeopardize the serviceability or mar the appearance of the rug or carpet. Areas to be cleaned shall be pre-spotted prior to main cleaning in order to remove stains. Rugs and carpets must be inspected after drying for spots and stains at which time any additional cleaning can be performed as required. The cleaning process will be safe and harmless to the rug or carpet and will leave no lingering or objectionable odors. There will be no shrinkage factor adversely affecting the appearance or durability.

2. Preparation of Area to be cleaned: Normally areas to be cleaned will have furniture in place. Where it is necessary for the Contractor to move furniture and furnishings, it will be done with extreme care and will be replaced to make the area ready for use. No additional charges will be made for the purpose of furniture to facilitate on-site carpet cleaning; however, the Contractor is not required to move extremely heavy items of furniture such as security cabinets, copying machines, and safes.

3. The Contractor will safely, and thoroughly, vacuum carpets by using a suitable commercial or industrial vacuum machine in order to remove foreign matter (e.g., embedded dirt and sand particles) and loose matted pile.

4. The cleaning process will remove all traces of visible dirt, grime, and soil from carpets, leaving them free from residue matter. Carpets will be vacuumed with pickup vacuum in order to remove as much moisture as possible and then brushed to restore flattened pile to its natural lay.

5. Carpets will be carefully protected from soiling or damage on the premises after cleaning by application of spot guard to prevent future soiling.

10. GOVERNMENT FURNISHED MATERIALS: The government shall furnish an area for employees work and store personnel items. These personnel items shall be removed at the end of each work day.

11. CONTRACTOR-FURNISHED FACILITIES:

The Contractor will not furnish his/her own administrative facility.

a. The Contractor will be allowed to use the janitor rooms on each floor in each building serviced.

b. Plans for construction, modifications, or additions such as shelves, counters, or the use of electrical appliances within the janitor rooms will need to be approved by the COR, prior to any action. Under most circumstances, the Government will perform the approved construction or modification if needed.

c. The janitor rooms will be kept clean and orderly and free of trash. The floors, walls, shelves, and lockers will be cleaned in the same matter and frequency of locker rooms in the building.

12. CONTRACTOR-FURNISHED ITEMS: The Contractor will furnish all supplies, equipment and materials necessary to perform the tasks specified in the contract.

a. SUPPLIES: The Contractor will furnish all necessary supplies (toilet paper, hand towels, hand soap, polishes, waxes, toilet bowl cleaners, floor cleaners, disinfectants, air fresheners to include maintaining existing air freshener dispensers and batteries and umbrella bags etc.) as required to complete all tasks in accordance with the scope of work.

b. EQUIPMENT AND TOOLS: The Contractor will furnish all equipment and tools necessary to properly perform the work defined in this contract. Contractor shall have replacement equipment available, to use to complete the cleaning tasks.

(1) All equipment will have bumpers and guards to prevent marking or scratching of fixture, furnishings, or building surfaces.

(2) All electrical equipment used by the Contractor will meet all safety requirements of this contract. All repairs to this equipment (e.g., electrical cord replacements, etc.) shall be the contractor’s responsibility. This equipment must operate using existing building circuits. It will be the responsibility of the contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits.

(3) The Contractor will furnish, and use, commercial grade, bag-less, beater-bar vacuums for carpeted floors. Residential type cleaners are not acceptable. All vacuums must be emptied daily.

13. CONSERVATION OF UTILITIES: The Contractor will be directly responsible for instructing employees in utilities conservation practices. The Contractor will be responsible for operating under conditions that preclude the waste of utilities that will include, but will not necessarily be limited to:

Lights will be used only in areas where and at the time when work is actually being performed.

The worker will not adjust mechanical equipment controls for heating, ventilation, and air conditioning systems.

Water faucets or valves will be turned off after the required usage has been accomplished.

Government telephones will not be used for personal reasons or for any toll or long distance calls in any building.

14. PERSONNEL:

a. NON- WORKING SUPERVISOR: The Contractor will provide a project manager, who is available physically on the premises during working hours, Monday through Friday. This individual will be responsible for the overall management and coordination of this contract and will act as the central point of contact with the Government. This person must be capable of speaking and understanding English. The office phone must have an answering machine to call-in cleaning requests, and the Project Manager shall have a pager and/or cell phone.

b. Pursuant to the attached DD254 (Attachment 1), Department of Defense Contract

Security Classification Specification, all contractor personnel assigned to work in building

2565, 2592, 2592A, 2565 and 2596 must be US citizens. Also all contractor personnel performing this service must possess and maintain, at a minimum, a SECRET clearance based on a National Agency Check completed within the last ten (10) years. The Contractor shall also possess and maintain a SECRET facility clearance. The Contractor's employee's full name and Social Security Number must be passed to the unit's security manager for validation no later than five (5) days after the contract award. See the following page Section

20. CONTINGENCY PLANS AND SECURITY CLEARANCES for additional

c. The Contractor’s Management Plan must be flexible to shift personnel as the need arises. Also, all personnel assigned to work in building 2592, 2592A, 2565 and 2596 MUST be

US citizens.

d. IDENTIFICATION: Each-Contractor employee will wear a Contractor-furnished visible identifying badge, which will include, as a minimum, the person's name, the name of the contractor and badge number. The Contractor must furnish the COR and the HECSA Security office a detailed list of names and badge numbers, of contractor employees, that will be on duty.

This list will be in the hands of the guard prior to allowing contractor personnel on the premises.

e. CLOTHING: All personnel will be required to wear uniform type clothing, appropriate shirt as a minimum, with the name of the Contractor printed across the upper left chest area in print of a size that is easy to read at a distance. Clothing selected shall be subject to approval by the COR.

15. DAMAGES CAUSED BY THE CONTRACTOR: The Contractor shall be held accountable, and liable to the Government, for any damages to Government facilities, fixtures, furnishings, equipment, or grounds caused by the Contractor or his employees.

16. PARKING FOR CONTRACTOR'S EMPLOYEES AND CONTRACTOR'S

VEHICLES: Except when loading or off loading equipment, the Contractor employees will park their personal and Contractor's vehicles in the designated contractor parking areas only.

17. CIRCUMSTANCES TO BE REPORTED: The Contractor, or the Contractor's employees, will report any circumstances of needed repair at the facility, or unusual soiling of an area which may affect the performance of the work and unhealthy or hazardous conditions.

Contractor shall also report any delays or interferences with the contractor’s work, caused by the employees of the Government. The Contractor or the Contractor's supervisory employee will make such report immediately upon discovery and no later than 10:00 am the following duty day in writing.

18. LOST AND FOUND PROPERTY: It is the responsibility of the contractor to ensure all articles of possible personal or monetary value found by the Contractor's employees are turned in to the Guards Desk.

19. KEY CONTROL: In the event the Contractor is issued keys to the building or building rooms, the Contractor will establish and implement methods of ensuring that all keys issued to the Contractor by the Government are not lost or misplaced and-are not used by unauthorized persons. No keys issued to the Contractor by the Government will be duplicated.

The Contractor will develop procedures covering key control that will be included in the

Contractor Quality Control Plan.

20. FEDERAL HOLIDAYS: Except as noted in the Schedule of Work, work will not be required on the following holidays nor on holidays observed in lieu there of:

New Year's Day Independence Day

Veteran's Day Martin Luther King Jr. Day

Presidents' Day Memorial Day

Labor Day Columbus Day

Thanksgiving Day Christmas

a. The contractor shall pay their employees for these Holiday days. Any additional

Holidays given to the government may, or may not, result in an extra contractor holiday. Any confusion on this policy will be discussed between the Project Manager and the COR.

21. CONTINGENCY PLANS, SECURITY REQUIREMENTS AND SECURITY

CLEARANCES

The Prime Contractor Company must have (or will have) a Facility Clearance (FCL) at the appropriate level (IAW the NISPOM DOD 5220.22-M and AR 380-49) prior to the start of the contract awarded period of performance. Contractor personnel performing work under this contract must have the required security clearance, per AR 380-67, at the appropriate level at the start of the period of performance. Security Clearances and FCL requirements are required to be maintained for the life of the contract IAW the DD254 attached to the contract.

There is a requirement for security clearances while performing custodial duties in the following facilities/buildings 2565, 2592, 2592A and 2596.

There is no requirement for security clearances while performing custodial duties in the following facilities/buildings 2582, 2584, 2585, 2590, 2591, 2593, 2594, and 2597. However, the

Contractor will instruct his/her personnel that it is the duty of all United States citizens to safeguard information, which, if disclosed, would threaten the defense of the United States.

The Contractor will ensure that each employee receives a security orientation within one week of performance of duty on Government property) from the HECSA Security and Law

Enforcement Manager or an authorized representative.

Disclosure of information: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency of such nature that its dissemination or use other than as specified in the PWS would be adverse to the interests of the Government or others. Neither the Contractor nor Contractor personnel shall divulge nor release data or information developed or obtained under performance of the PWS, except when authorized by Government personnel or upon written approval of the Contracting

Officer. The Contractor shall not use, disclose or reproduce proprietary data that bears a restrictive legend, other than as specified in this PWS or any information at all regarding this agency.

Disclosure of information regarding operations and services of these facilities to persons not entitled to receive it and failure to safeguard any classified information that may come to the Contractor (or any persons under the Contractor's control) in connection with work under the PWS, may subject the Contractor, Contractor's agent or employees to criminal liability under Title 18, Sections 793 and 798 of the U.S. Code. Neither the Contractor nor the

Contractor's employees shall disclose or cause to be disseminated, any information concerning the operations of the activity, which could result in, or increase the likelihood of, the possibility of a breach on the activity's security or interrupt the continuity of its operations.

Contractor personnel performing custodial services under this contract shall execute an

SF 312 (Attachment#2), Rev 1-00, Classified Information Nondisclosure Agreement, prior to beginning work.

The Contractor shall direct to the Contracting Officer Representat ive (COR) all questions, comments or complaints etc. arising from matters observed, experienced, or learned as a result of, or in connection with the performance of this contract, the resolution of which may require the dissemination of official information.

The Contractor shall not release any information (including photographs, file, public announcements, statements, denials or confirmations) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the authority of the Contracting Officer. All documents showing individuals' names or other personal information shall be controlled and protected. The provisions of the Privacy Act of

1974, Public Law 93-579, 5 U.S.C., Section 552a shall apply.

The Contractor shall not employ any employee of the United States Government or the

Department of Defense, either civilian or military, if such employment would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of Defense, unless such person receives prior approval in writing from the Management.

General Security Requirements:

A.1 All contractor employees, to include subcontractor employees, requiring access to

Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a

COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website. http://jko.jten.mil/courses/atl1/launch.html

A.2 All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of

Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the

Government may require changes in contractor security matters or processes.

A.3 The contractor and all associated sub-contractors shall brief all employees on the local iWATCH, Corps Watch, or See Something, Say Something program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after contract award.

A.4 All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

A.5 All new contractor employees will complete Level I OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual

OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the contracting officer (if a

COR is not assigned), within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites: https://www.iad.gov/ ioss/ or http://www.cdse.edu/catalog/operations-security.html; or it can be provided by the RA OPSEC

Officer in presentation form which will be documented via memorandum.

A.6 The Contractor must pre-screen Candidates using the E-verify Program

(http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award. *When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, http://jko.jten.mil/courses/atl1/launch.html with the designated Government representative. This Form will be provided to the Contracting

Officer and shall become part of the official contract file.

Local Security Policy:

B.1 All contractor employees who require physical access to government controlled facilities or logical access to government information and or information systems are subject to a fitness determination and appropriate vetting. To assist in the vetting process, the contractor must submit a notice of visit form for each employee who will perform work on the contract, including at the minimum, the name, social security number and date of birth of each employee performing work on the contract that need physical and or logical access.

B.2 Documents containing personally identifiable information may only be submitted via encrypted email, by first class mail or it may be hand carried to the security office. Notice of visits must be submitted through the government contracting officer representative (COR) or technical representative who will deliver them to the security office. All notice of visits must be received three business days in advance of the contractor reporting for work.

B.3 The contractor will work through the COR or technical representative for the contract who will serve as the liaison between the security office and the contractor. Contractor employees who are not sponsored by a government employee will not be granted access to any facilities under HECSA control nor will HECSA security approve logical access to information systems if a notice of visit containing either the DOD ID number or the social security number is not provided to the security office.

B.4 Contractor personnel who do not require a common access card may be granted physical access based on favorable results of an NCIC III records check. Contractors who need a common access card must have the minimum of a favorably adjudicated NACI. If no investigation is on file the CAC will not be issued until a favorable FBI fingerprints check is received by the security office and the NACI has been initiated in PSIP. HECSA Security will initiate all NACI investigations. Contractors who require access to classified information must be performing work on a classified contract and the contract company is responsible for initiating all required investigations for the appropriate security clearance.

B.5 If an employee has been the subject of a previous favorably adjudicated investigation, it may be reciprocally accepted if there has not been a two year break in service and there is no presence of new and potentially unfavorable information that casts doubt about the subject’s suitability.

When a background check is reciprocally accepted but is more than 5 years old, the security office may initiate an NCIC III check to ensure no new unfavorable information exists.

B.6 Contractor employees whose access to classified information has been suspended or revoked will not be authorized logical access to government information systems IAW AR 25-2 paragraph 4-14 b (2) until that investigation is favorably adjudicated. These personnel will also not be allowed unescorted access to government facilities until the investigation has been favorably adjudicated by the Command Security Manager. OPM Final Credentialing Standards allow agencies to deny a CAC or PIV card to any individual who has had their access to classified information denied or revoked. Further due process is not required in these situations.

The contractor must provide employees who can be cleared to perform work and must immediately provide replacement employees for those who cannot be cleared.

B.7 All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT

Level I awareness training within 30 calendar days after contract start date or effective date of

Incorporation of this requirement into the contract, whichever is applicable. Upon request, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website:

http://jko.jten.mil/courses/atl1/launch.html; or it can be provided by the RA ATO in presentation form which will be documented via Memorandum.

22. ACCIDENT PREVENTION:

a. In order to provide safety controls for protection to the life and health of employees, and other persons, and for the prevention of damage property, materials, supplies, and equipment; and to avoid work interruptions in the performance of this contract, the Contractor shall comply with all pertinent provisions of the Army's safety regulations and will also take or cause to be taken such additional measures as the Contracting officer may determine to be necessary for the purpose.

b. The Contractor will maintain an accurate record of, and will report to the COR in the manner and on forms prescribed by the COR, exposure date and all accidents resulting in death, traumatic injury, occupational disease, and/or damage under this contract.

c. If the COR notifies the Contractor of any noncompliance with the foregoing provisions and the action to be taken the contractor will, after receipt of notice, immediately correct the deficiencies. Such notice, when delivered to the Contractor or his/her representative at the site of work, will be deemed sufficient for this purpose. If the Contractor fails or refuses to comply promptly, the Contracting Officer may issue an order stopping payment on work performed under this contract until satisfactory corrective action has been taken.

Accident Prevention and Requirements:

C.1 In performing this contract, the contractor shall provide for protecting the lives and health of employees and other persons; preventing damage to property, materials, supplies and equipment;

and avoiding work interruptions. For these purposes, the Contractor shall:

(1) Comply with all pertinent provisions of the most recent version of U.S. Army Corps of

Engineers Safety and Health Requirements Manual, EM 385-1-1, in effect on the date of the solicitation and available at:

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_3

85-1-1_2008Sep_Consolidated_2011Aug.pdf ;

(2) Provide appropriate safety personal protection equipment (steel toe safety boots, eye protection, hearing protection, reflective vests, etc) as required by the Position Hazard

Analysis;

Comply with the standards issued by the Secretary of Labor in 29 CFR Part 1910 and or 29 CFR Part 1926;

(1) Safeguard the public and Government personnel, property, materials, supplies, and equipment exposed to Contractor operations and activities;

(2) Avoid interruptions of Government operations and delays in project completion

Dates and Control costs in the performance of this contract.

C.2 Additionally, for these purposes on contracts for construction or dismantling, demolition, or removal of improvements, the Contractor shall also –

(1) Provide appropriate safety barricades, signs, and signal lights, and;

(2) Ensure that any additional measures the Contracting Officer determines to be reasonably necessary for the purposes are taken.

C.3 Whenever the Contracting Officer becomes aware of any noncompliance with these requirements or any condition which poses a serious or imminent danger to the health or safety of the public or Government personnel, the Contracting Officer shall notify the Contractor orally, with written confirmation, and request immediate initiation of corrective action. This notice, when delivered to the Contractor or the Contractor’s representative at the work site, shall be deemed sufficient notice of the noncompliance and that corrective action is required. After receiving the notice, the Contractor shall immediately take corrective action. If the Contractor fails or refuses to promptly take corrective action, the Contracting

Officer may issue an order stopping all or part of the work until satisfactory corrective action has been taken. The Contractor shall not be entitled to any equitable adjustment of the contract price or extension of the performance schedule on any Stop-Work Order issued under this clause.

C.4 The Contractor shall require any/all subcontractors to comply with these safety requirements.

C.5 After receipt of a notice of award, the Contractor will:

(1) Submit in writing (within 10 working days) a proposal for effectuating this provision for accident prevention. The plan shall include an analysis of the significant hazards to life, http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1_2008Sep_Consolidated_2011Aug.pdf http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1_2008Sep_Consolidated_2011Aug.pdf limb, and property inherent in the contract work performance and a plan for controlling these hazards.

(2) The plan, which will be reviewed by the Humphreys Engineer Center Support

Activity, Safety and Occupational Health Office shall include but not be limited to the following:

(a) Identification and signature of on-site contractor safety officer.

(b) Identification and telephone numbers of medical emergency facilities.

(c) Medical emergency response procedures (what to do in a medical emergency).

(d) Plans for initial safety indoctrination and continuing safety training for employees.

(e) Hazard analysis and abatement.

(f) Personal protective equipment.

(g) Procedures to be used for accident reporting and investigating.

(h) Criteria for reprimand due to willful negligence towards safety standards.

(3) Meet in conference with representatives of the Contracting Officer to discuss and develop mutual understanding relative to administration of the overall safety program.

23. FIRE DRILLS: The Contractor, and all Contractor personnel, will become familiar with all fire evacuation routes within the building and will participate in the fire drills and exercises if and when the fire alarm is activated and they are present or performing work in the building.

24. QUALITY CONTROL/QUALITY ASSURANCE:

a. QUALITY CONTROL: The Contractor will establish a complete quality control program to assure the requirements of the contract are provided as specified. Any updates to the

QCP will be provided to the COR at the pre-award conference. An updated copy will be provided to the COR on the contract start date, and as changes occur. The program will include, but not be limited to, the following:

(1) An inspection system covering the services stated herein. It must specify areas to be inspected, on both a scheduled or unscheduled basis and the title of the individuals who will do the inspections.

(2) A method for identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable, and a method to re-perform the unacceptable service.

(3) A file of all inspections conducted by the Contractor and the corrective actions taken. This documentation will be made available to the Government during the term of the contract.

b. QUALITY ASSURANCE: The Government will monitor the Contractor's performance under this contract by conducting periodic unannounced inspections at least once a week and by substantiated complaints by building occupants.

25. PERFORMANCE EVALUATION MEETINGS: The Project Manager will meet with the COR weekly during the first three months of the contract. Meetings will be as often as necessary thereafter as determined by the COR. However, a meeting will be held when a

Contract Discrepancy Report is issued. A mutual effort will be made to resolve all problems identified. The written minutes of these meetings will be prepared by the contractor, and a copy will be given to the COR. Should the Contractor not concur with the minutes, he/she will state, in writing, to the COR any areas wherein he/she does not concur.

26. PAYMENTS: At the end of each month, after services have been rendered, the

Contractor shall submit their invoice for payment, to the COR. Each month, the contractors’ performance will be compared to contract standards and acceptable quality levels approved and used in the contractor’s Quality Control Plan. Monthly payments to the contractor will be reduced for unsatisfactory performance using the following methods:

a. If performance in any required cleaning service is unsatisfactory; the contractor will be given 24 hours to correct any deficiency. If performance deviations are above the maximum allowable degree of deviation an amount of money up to the percentage stated in column five of the Performance Requirements Summary will be deducted from the monthly invoice. Example:

If daily cleaning is unsatisfactory (allowable deviation of 10% exceeded) and contract’s monthly price is $34,000.00 a month and basic cleaning deducts percentage (column 5) is 10% then, deduction from the current month's contract price is: Contract price ($34,000.00) x deduct percentage (10%) -or $3,400.00 the deduction.

PERFORMANCE REQUIREMENTS

MAXIMUM

ALLOWABLE

DEGREE OF

DEVIATION

REQUIRED FROM METHOD OF

DEDUCTION

SERVICE STANDARD REQUIREMENT SURVEILLANCEFROM

CONTRACT

PRICE-*

Daily Cleaning 10.0% Validated 10% cleaning accomplished customer per contractor’s task complaints chart on scheduled and COR day and achieves inspections required results.

Weekly Cleaning 7.0% Validated 15% per contractor’s task complaints chart on scheduled and COR

Quarterly Cleaning 2.0% Validated 20% per contractor’s task complaints chart on scheduled and COR

Annual Cleaning 2.0% Validated 20%

And Semi- accomplished customer

Annual per contractor’s task complaints cleaning chart on scheduled and COR

* - DEDUCTION ASSESSED ON THE MONTHLY INVOICE.

27. CRITERIA FOR MEASURING THE EFFECTIVENESS OF THE EFFORT:

The criterion for acceptable and unacceptable performance is as follows:

a. THE AREAS SURVEILLANCE ACCEPTABLE QUALITY LEVEL (AQL) BY

PERIODIC INSPECTION: Inspection criteria are derived from an inspection checklist and AQL for each contract requirement. When the number of defects in the Contractor's performance is discovered by the COR, the Contractor will be contacted in writing by email. The email requires the Contractor to explain in writing why performance was unacceptable, how performance will be returned to acceptable levels and how recurrence of the problem will be prevented in the future. In accordance with the Inspection of Services Clause, the Contractor will not be paid for services not rendered in accordance with the standards set forth in this contract notwithstanding that he/she is required to rework services that were unsatisfactorily performed.

28. DEFINITIONS: Definitions of special terms and phrases used herein are included in AR 310-25 and Mil-Std 105E with the addition of the following:

a. ACCEPTABLE QUALITY LEVEL (AQL): The maximum percent of defects, maximum number of deficiencies to be allowed, or the number of defects that can be considered satisfactory on the average. The allowable leeway of variance from standard before the

Government will reject a specific service or material. An AQL does not imply that the Contractor may knowingly perform in a defective way. It implies that the Government recognizes that a defective performance sometimes happens unintentionally. As long as the defective performance does not exceed the AQL, the Government will not reject the service. The Contractor, however, must correct any deficiencies or perform any work, when possible, that has not been done.